Shopify Executive and Leadership Team

September, 2026

Leadership Overview

Shopify has 9 executives leading key functions including technology architecture, financial planning, operational strategy, revenue growth, and creative direction.

By providing a robust commerce platform for global entrepreneurs, Shopify empowers businesses to scale retail operations through seamless digital and physical sales channels.

Leadership Roles at Shopify

  • Chief of Staff To Chief Financial Officer. Director, Finance - Zuha Qazi
  • Director, Operations & Chief Operating Officer, Office of - Ernest Chi
  • Chief of Staff To the Chief Operating Officer and Director of Operations - Jenny Gao
  • Chief of Staff & Head of Operations, Office of The President - Stewart Jones
  • Creative Director & President, Office of - Chrissi Forte
  • Expansion Pack - Office of the President - Sandy Kechichian
  • Lifestyle Field Chief Technology Officer - Eduardo Frias
  • Manager, Research & Insights & Chief Technology Officer, Office of - Shaolin Tsui
  • Chief Revenue Officer, Lead, Strategic Initiatives Office of - Ali Beloff
  • Zuha Qazi - Chief of Staff To Chief Financial Officer. Director, Finance

    Zuha Qazi, the Chief of Staff To Chief Financial Officer. Director, Finance at Shopify, manages complex financial reporting and strategic resource allocation. This executive oversees the alignment of fiscal planning with long-term corporate objectives, ensuring that capital investments support the expansion of the commerce platform. Zuha Qazi coordinates cross-departmental financial reviews to maintain operational efficiency across global regions. By analyzing market trends and revenue streams, the Chief of Staff To Chief Financial Officer. Director, Finance provides actionable insights to the executive leadership team. This role involves rigorous oversight of budgetary compliance and financial risk management. Through precise data modeling, the Chief of Staff To Chief Financial Officer. Director, Finance strengthens the company's balance sheet. The focus remains on optimizing profitability while scaling infrastructure to meet the needs of diverse retail clients. Ultimately, the Chief of Staff To Chief Financial Officer. Director, Finance ensures financial stability for the entire organization.

    Ernest Chi - Director, Operations & Chief Operating Officer, Office of

    Ernest Chi, the Director, Operations & Chief Operating Officer, Office of at Shopify, manages the logistical framework supporting global retail operations. This executive oversees the implementation of supply chain tools and merchant support systems, ensuring that the platform delivers consistent value to users. Ernest Chi directs the optimization of operational workflows to enhance the efficiency of online and offline sales channels. By analyzing performance metrics, the Director, Operations & Chief Operating Officer, Office of identifies opportunities for process improvement across diverse geographic regions. This leadership role involves coordinating with technical and commercial teams to ensure seamless service delivery. Through strategic oversight, the Director, Operations & Chief Operating Officer, Office of drives the expansion of operational capabilities. The focus remains on maintaining high standards of service for entrepreneurs and large enterprises alike. Ultimately, the Director, Operations & Chief Operating Officer, Office of secures the operational integrity of the entire commerce platform.
    Ernest Chi

    Jenny Gao - Chief of Staff To the Chief Operating Officer and Director of Operations

    Jenny Gao, the Chief of Staff To the Chief Operating Officer and Director of Operations at Shopify, manages the strategic execution of operational goals. This executive oversees the alignment of daily business activities with the broader vision of the Chief Operating Officer. Jenny Gao directs the implementation of internal policies that enhance the functionality of the commerce platform for merchants. By facilitating communication between departments, the Chief of Staff To the Chief Operating Officer and Director of Operations ensures that operational bottlenecks are resolved quickly. This leadership role involves managing complex projects that span multiple international markets. Through rigorous oversight, the Chief of Staff To the Chief Operating Officer and Director of Operations drives efficiency in service delivery and resource management. The focus remains on scaling operations to support the growing needs of the global merchant base. Ultimately, the Chief of Staff To the Chief Operating Officer and Director of Operations ensures organizational cohesion.

    Stewart Jones - Chief of Staff & Head of Operations, Office of The President

    Stewart Jones, the Chief of Staff & Head of Operations, Office of The President at Shopify, directs internal workflows and organizational efficiency. This executive manages the execution of high-priority initiatives, ensuring that the Office of the President maintains focus on core commerce objectives. Stewart Jones oversees the coordination of cross-functional teams to streamline business processes and improve service delivery for merchants. By implementing robust operational frameworks, the Chief of Staff & Head of Operations, Office of The President drives productivity across international markets. This leadership role involves managing executive communications and facilitating strategic decision-making processes. Through meticulous planning, the Chief of Staff & Head of Operations, Office of The President optimizes the company's internal structure to support rapid scaling. The focus remains on operational excellence and organizational agility. Ultimately, the Chief of Staff & Head of Operations, Office of The President ensures that all departments remain aligned with the overarching mission of the company.

    Chrissi Forte - Creative Director & President, Office of

    Chrissi Forte, the Creative Director & President, Office of at Shopify, directs the visual and brand identity of the commerce platform. This executive oversees the design of user experiences that empower merchants to build compelling online storefronts. Chrissi Forte manages the creative strategy to ensure that the brand resonates with entrepreneurs and large enterprises globally. By leading design teams, the Creative Director & President, Office of drives the development of intuitive interfaces that simplify the management of retail operations. This leadership role involves aligning creative output with the company's mission to make commerce better for everyone. Through innovative design, the Creative Director & President, Office of enhances the merchant experience across all sales channels. The focus remains on maintaining a cohesive and inspiring brand presence. Ultimately, the Creative Director & President, Office of secures the emotional connection between the platform and the global merchant community.
    Chrissi Forte

    Sandy Kechichian - Expansion Pack - Office of the President

    Sandy Kechichian, the Expansion Pack - Office of the President at Shopify, directs the scaling of internal capabilities to support rapid business growth. This executive oversees the implementation of new operational frameworks that allow the company to enter emerging markets effectively. Sandy Kechichian manages the coordination of cross-departmental resources to ensure that the Office of the President can execute its strategic vision. By identifying growth opportunities, the Expansion Pack - Office of the President drives the expansion of the platform's reach. This leadership role involves managing complex organizational transitions and ensuring that teams remain agile. Through rigorous planning, the Expansion Pack - Office of the President optimizes the company's ability to adapt to changing market conditions. The focus remains on building the infrastructure necessary for long-term success. Ultimately, the Expansion Pack - Office of the President secures the company's position as a leader in global commerce technology.

    Eduardo Frias - Lifestyle Field Chief Technology Officer

    Eduardo Frias, the Lifestyle Field Chief Technology Officer at Shopify, architects scalable software solutions tailored for diverse retail environments. This executive directs the integration of advanced commerce tools, ensuring that the platform remains agile for merchants across North American and European markets. Eduardo Frias optimizes backend infrastructure to support high-volume transaction processing, directly impacting the reliability of the global commerce ecosystem. By collaborating with engineering teams, the Lifestyle Field Chief Technology Officer maintains a competitive edge in software performance. This leadership role involves constant evaluation of emerging technologies to enhance merchant capabilities. Through rigorous technical oversight, the Lifestyle Field Chief Technology Officer drives innovation in digital storefront management. The focus remains on reducing latency and improving user experience for millions of online shops. Ultimately, the Lifestyle Field Chief Technology Officer secures the technical foundation necessary for sustained business growth.

    Shaolin Tsui - Manager, Research & Insights & Chief Technology Officer, Office of

    Shaolin Tsui, the Manager, Research & Insights & Chief Technology Officer, Office of at Shopify, directs data-driven research to inform technological development. This executive oversees the analysis of consumer behavior and market trends, providing the technical team with insights that shape the evolution of the commerce platform. Shaolin Tsui manages the integration of research findings into product roadmaps, ensuring that new features address the specific needs of merchants. By evaluating the impact of emerging technologies, the Manager, Research & Insights & Chief Technology Officer, Office of drives innovation in digital retail tools. This leadership role involves collaborating with cross-functional teams to translate complex data into actionable strategies. Through rigorous research, the Manager, Research & Insights & Chief Technology Officer, Office of enhances the platform's ability to support diverse business models. The focus remains on leveraging insights to maintain a competitive advantage. Ultimately, the Manager, Research & Insights & Chief Technology Officer, Office of secures the technological future of the company.
    Shaolin Tsui

    Ali Beloff - Chief Revenue Officer, Lead, Strategic Initiatives Office of

    Ali Beloff, the Chief Revenue Officer, Lead, Strategic Initiatives Office of at Shopify, directs revenue growth strategies and market expansion efforts. This executive oversees the development of sales channels and partnership programs that increase the adoption of the commerce platform. Ali Beloff manages the execution of strategic initiatives designed to capture new market segments across global regions. By aligning revenue targets with product capabilities, the Chief Revenue Officer, Lead, Strategic Initiatives Office of ensures that the company achieves sustainable financial performance. This leadership role involves coordinating with marketing and product teams to optimize the sales funnel. Through rigorous market analysis, the Chief Revenue Officer, Lead, Strategic Initiatives Office of drives the acquisition and retention of high-value merchants. The focus remains on maximizing the impact of commercial efforts. Ultimately, the Chief Revenue Officer, Lead, Strategic Initiatives Office of secures the long-term financial health of the organization.
    Ali Beloff

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    Frequently Asked Questions Regarding Shopify Top Executives and Leadership Team

    Who leads Shopify?
    Shopify is led by Zuha Qazi (Chief of Staff To Chief Financial Officer. Director, Finance), along with executives such as Ernest Chi (Director, Operations & Chief Operating Officer, Office of) and Jenny Gao (Chief of Staff To the Chief Operating Officer and Director of Operations).
    Who is part of Shopify’s executive team?
    The executive team of Shopify includes leaders such as Zuha Qazi (Chief of Staff To Chief Financial Officer. Director, Finance), Ernest Chi (Director, Operations & Chief Operating Officer, Office of), Jenny Gao (Chief of Staff To the Chief Operating Officer and Director of Operations) and other senior executives.
    How many executives does Shopify have?
    Shopify has 9 executives leading key business areas.
    What roles are included in Shopify’s leadership team?
    The leadership team of Shopify includes roles such as Chief of Staff To Chief Financial Officer. Director, Finance, Director, Operations & Chief Operating Officer, Office of, Chief of Staff To the Chief Operating Officer and Director of Operations, Chief of Staff & Head of Operations, Office of The President, Creative Director & President, Office of.