ServiceNow Executive and Leadership Team

Amit Zavery, the President, Chief Product Officer, & Chief Operating Officer at ServiceNow, directs the comprehensive product roadmap and internal operational efficiency. Overseeing the development of cloud-based software solutions, the President, Chief Product Officer, & Chief Operating Officer ensures the platform remains at the forefront of workflow automation. This leadership role involves constant collaboration with engineering teams to refine the user experience for global enterprise clients. By aligning product innovation with market demands, Amit Zavery directly impacts the scalability of the company's digital infrastructure. The President, Chief Product Officer, & Chief Operating Officer maintains rigorous standards for operational excellence, ensuring that every software release supports the broader mission of connecting departments. Through this strategic oversight, the company achieves consistent growth and maintains a competitive edge in the enterprise software market, ultimately delivering superior value to customers across all major international regions.

Harshad Patel, the Group Chief Operating Officer, Customer Excellence (Americas) at ServiceNow, directs the delivery of superior service experiences across the North American market. Overseeing the customer success lifecycle, the Group Chief Operating Officer, Customer Excellence (Americas) ensures that organizations effectively implement and utilize the platform to improve productivity. This role involves managing large-scale support operations and fostering long-term client relationships to drive retention and satisfaction. By optimizing service delivery models, Harshad Patel directly impacts the company's ability to maintain high levels of customer loyalty. The Group Chief Operating Officer, Customer Excellence (Americas) collaborates with product teams to provide feedback that informs future software enhancements. Through the management of regional operations, the Group Chief Operating Officer, Customer Excellence (Americas) ensures that the company's commitment to operational efficiency remains a reality for every client, ultimately supporting the broader goal of unified work management.

Stuart Pike, the Group Vice President & Chief Operating Officer at ServiceNow, directs the internal operational frameworks that support the company's global business activities. Overseeing the efficiency of core business processes, the Group Vice President & Chief Operating Officer ensures that the organization remains agile and capable of scaling its cloud-based solutions. This role involves managing the intersection of operational strategy and departmental execution to maintain high productivity levels. By optimizing internal workflows, Stuart Pike directly impacts the company's ability to deliver consistent value to its customers. The Group Vice President & Chief Operating Officer collaborates with other C-suite leaders to align operational goals with the company's long-term mission. Through this leadership, the Group Vice President & Chief Operating Officer ensures that the company maintains its competitive advantage, fostering a unified approach to managing work across all departments and international regions.

Munzer Awad, the Chief Revenue Officer, Gtm Ai Strategy & Value Office of at ServiceNow, architects the global go-to-market strategy with a specific focus on artificial intelligence integration. Managing the value realization framework, the Chief Revenue Officer, Gtm Ai Strategy & Value Office of ensures that clients maximize the utility of the platform to streamline operations. This role requires deep engagement with sales leadership to align revenue targets with the deployment of advanced automation tools. By optimizing the sales funnel and emphasizing the tangible business outcomes of the software, Munzer Awad drives significant market expansion. The Chief Revenue Officer, Gtm Ai Strategy & Value Office of monitors performance metrics across diverse sectors to ensure consistent revenue growth. Through the implementation of AI-driven strategies, the Chief Revenue Officer, Gtm Ai Strategy & Value Office of secures long-term partnerships and strengthens the company's position as a leader in enterprise workflow solutions.

Vanessa Maunder, the Director, Office of the Chief Marketing Officer at ServiceNow, executes high-level brand initiatives and coordinates strategic communications across the global organization. Overseeing the alignment of marketing campaigns with the company's core mission of digitizing workflows, the Director, Office of the Chief Marketing Officer ensures consistent messaging in all market segments. This role involves close collaboration with the executive leadership team to translate complex technical capabilities into compelling value propositions for customers. By managing the operational flow within the marketing department, Vanessa Maunder supports the broader goal of increasing brand awareness and market penetration. The Director, Office of the Chief Marketing Officer maintains a focus on data-driven insights to refine outreach strategies, ensuring that the company effectively communicates the benefits of its cloud-based platform to diverse industries. Through this coordination, the Director, Office of the Chief Marketing Officer sustains the company's reputation for excellence.

Magaly Drant, the Vice President, In-market Engineering Japan and Office of the Chief Technology Officer at ServiceNow, architects localized engineering solutions to meet the specific needs of the Japanese market. Overseeing the technical integration of the platform within regional infrastructures, the Vice President, In-market Engineering Japan and Office of the Chief Technology Officer ensures that the software meets rigorous performance standards. This role involves close coordination with the global technology office to align regional engineering efforts with the company's overarching innovation strategy. By managing the development of specialized features, Magaly Drant drives the adoption of the platform in complex enterprise environments. The Vice President, In-market Engineering Japan and Office of the Chief Technology Officer maintains a focus on technical excellence and reliability, ensuring that the company's cloud-based solutions deliver consistent value. Through this leadership, the Vice President, In-market Engineering Japan and Office of the Chief Technology Officer supports the company's expansion into key international markets.

Laura Marks, the Global CRM Chief of Staff at ServiceNow, directs the operational rhythm and strategic alignment of the customer relationship management division. Overseeing cross-functional projects, the Global CRM Chief of Staff ensures that internal processes support the company's goal of delivering better experiences for employees and customers. This role involves managing communication between the CRM leadership and other departments to ensure that strategic objectives remain on track. By streamlining administrative and operational workflows, Laura Marks enhances the overall productivity of the CRM team. The Global CRM Chief of Staff monitors key performance indicators to identify opportunities for process improvement and resource allocation. Through this coordination, the Global CRM Chief of Staff supports the company's mission to digitize and connect workflows, ensuring that the CRM division contributes effectively to the broader success of the organization in the global marketplace.

Ramon Neal, the Field Chief Technology Officer & Director, Enterprise Architecture LATAM at ServiceNow, architects complex technical solutions for clients across the Latin American region. Overseeing the design of enterprise-grade architectures, the Field Chief Technology Officer & Director, Enterprise Architecture LATAM ensures that the platform integrates seamlessly with existing client systems. This role involves providing technical guidance to large organizations to help them digitize and automate their workflows effectively. By bridging the gap between technical capabilities and business requirements, Ramon Neal drives the successful adoption of the company's software. The Field Chief Technology Officer & Director, Enterprise Architecture LATAM collaborates with regional sales and engineering teams to solve unique operational challenges. Through this strategic technical leadership, the Field Chief Technology Officer & Director, Enterprise Architecture LATAM supports the company's growth in emerging markets and reinforces the platform's reputation for reliability and scalability.

Barbara Rotondo, the Sales Healthcare & Life Sciences Chief of Staff (US) at ServiceNow, directs the operational strategy for the healthcare and life sciences sales division. Overseeing the alignment of sales initiatives with the specific needs of the healthcare sector, the Sales Healthcare & Life Sciences Chief of Staff (US) ensures that the company's platform effectively addresses industry-specific workflow challenges. This role involves managing the coordination of sales teams and supporting the execution of strategic growth plans. By streamlining the sales process, Barbara Rotondo enhances the productivity of the division and supports the company's mission to improve experiences for customers in the healthcare space. The Sales Healthcare & Life Sciences Chief of Staff (US) monitors market trends to provide actionable insights to the leadership team. Through this coordination, the Sales Healthcare & Life Sciences Chief of Staff (US) contributes to the company's success in the highly regulated healthcare market.

Daja Vines, the Chief of Staff - Public Sector Customer Excellence Group at ServiceNow, directs the operational activities and strategic initiatives for the public sector customer excellence division. Overseeing the coordination of service delivery and client engagement, the Chief of Staff - Public Sector Customer Excellence Group ensures that government organizations successfully leverage the platform to streamline their operations. This role involves managing the flow of information between the customer excellence team and other departments to ensure alignment with the company's mission. By optimizing internal processes, Daja Vines enhances the productivity of the team and supports the delivery of better experiences for public sector employees. The Chief of Staff - Public Sector Customer Excellence Group monitors project milestones to ensure that the company meets its commitments to public sector clients. Through this leadership, the Chief of Staff - Public Sector Customer Excellence Group reinforces the company's impact in the public sector.