ServiceNow Executive and Leadership Team

July, 2026

Leadership Overview

ServiceNow has 10 executives leading key functions including sales, product development, operations, and technology architecture.

Driven by digital transformation, ServiceNow is dedicated to helping organizations streamline and automate their work, connecting teams to improve workflows and enhance experiences for employees and customers.

Leadership Roles at ServiceNow

  • President, Chief Product Officer, & Chief Operating Officer - Amit Zavery
  • Sales Healthcare & Life Sciences Chief of Staff (US) - Barbara Rotondo
  • Engineer, Security Chief Technology Officer - Mark Baseggio
  • Field Chief Technology Officer & Senior Executive & Manufacturing Industry Enterprise Architect - Steven Noviello
  • Field Chief Technology Officer - Justin Shinault
  • Field Chief Technology Officer & Senior Executive & Architect - Tony Bryden
  • Senior Executive Enterprise Architect. Field Chief Technology Officer. Life Sciences - Prajith Nair
  • Field Chief Technology Officer & Executive & Enterprise Architect - Nathan Saul
  • Senior Enterprise Architect & Field Chief Technology Officer - Michael Stickle
  • Servicenow Field Chief Technology Officer - Surjit Ahluwalia
  • Amit Zavery - President, Chief Product Officer, & Chief Operating Officer

    Amit Zavery, the President, Chief Product Officer, & Chief Operating Officer at ServiceNow, architects the company's product vision and operational execution. This multifaceted role encompasses driving innovation in ServiceNow's cloud-based platform, ensuring its solutions effectively streamline and automate organizational workflows. Zavery oversees the development lifecycle, from ideation to market delivery, and manages the operational efficiency required to support a global customer base. The focus is on enhancing the platform's capabilities to improve employee and customer experiences, thereby driving digital transformation for clients. Amit Zavery's leadership ensures ServiceNow remains at the forefront of technology, delivering agile and efficient solutions that connect teams and unify processes across diverse industries.
    Amit Zavery

    Barbara Rotondo - Sales Healthcare & Life Sciences Chief of Staff (US)

    Barbara Rotondo, the Sales Healthcare & Life Sciences Chief of Staff (US) at ServiceNow, directs strategic initiatives within the US healthcare and life sciences sectors. This leadership role involves aligning sales operations with market demands, ensuring seamless execution of go-to-market strategies. Rotondo's focus centers on optimizing sales processes and fostering strong client relationships within these critical industries. The objective is to drive revenue growth and expand ServiceNow's footprint by addressing the unique challenges and opportunities present in healthcare and life sciences. Barbara Rotondo's contributions are vital to enhancing customer engagement and achieving targeted business outcomes across the United States.

    Mark Baseggio - Engineer, Security Chief Technology Officer

    Mark Baseggio, the Engineer, Security Chief Technology Officer at ServiceNow, spearheads the company's security technology strategy and implementation. This critical role involves safeguarding ServiceNow's cloud-based platform and customer data against evolving cyber threats. Baseggio directs the development and deployment of robust security architectures, ensuring compliance with industry standards and regulatory requirements. The objective is to maintain the integrity and confidentiality of information, fostering trust among organizations relying on ServiceNow's solutions. Mark Baseggio's expertise is essential in fortifying the platform's defenses, enabling businesses to operate with confidence and drive their digital transformation securely.

    Steven Noviello - Field Chief Technology Officer & Senior Executive & Manufacturing Industry Enterprise Architect

    Steven Noviello, the Field Chief Technology Officer & Senior Executive & Manufacturing Industry Enterprise Architect at ServiceNow, provides strategic technology leadership focused on the manufacturing sector. This role involves translating complex manufacturing challenges into actionable technology solutions leveraging ServiceNow's platform. Noviello guides enterprise architecture initiatives, ensuring seamless integration and optimal performance of digital workflows for manufacturing clients. The aim is to enhance operational efficiency, foster innovation, and drive digital transformation within this specific industry. Steven Noviello's deep understanding of manufacturing processes and enterprise architecture is key to delivering tailored solutions that connect teams and improve business outcomes.

    Justin Shinault - Field Chief Technology Officer

    Justin Shinault, the Field Chief Technology Officer at ServiceNow, delivers advanced technology guidance and strategic insights to clients. This position focuses on leveraging ServiceNow's cloud-based platform to solve complex business problems and drive digital transformation initiatives. Shinault collaborates with organizations to architect solutions that streamline workflows, improve employee and customer experiences, and enhance overall operational efficiency. The objective is to ensure clients maximize the value derived from ServiceNow's technology, fostering agility and innovation. Justin Shinault's technical expertise is instrumental in guiding customers toward achieving their strategic business goals through effective platform utilization.

    Tony Bryden - Field Chief Technology Officer & Senior Executive & Architect

    Tony Bryden, the Field Chief Technology Officer & Senior Executive & Architect at ServiceNow, provides expert technical leadership and architectural guidance. This role centers on designing and implementing robust solutions that leverage ServiceNow's platform to address diverse business needs. Bryden collaborates closely with clients to understand their operational challenges and architect strategies that enhance workflow automation and digital experiences. The focus is on ensuring the effective deployment of technology to improve organizational agility and efficiency. Tony Bryden's architectural acumen is crucial in guiding customers to optimize their processes and achieve significant digital transformation outcomes.

    Prajith Nair - Senior Executive Enterprise Architect. Field Chief Technology Officer. Life Sciences

    Prajith Nair, the Senior Executive Enterprise Architect. Field Chief Technology Officer. Life Sciences at ServiceNow, directs technology strategy and enterprise architecture specifically for the life sciences sector. This leadership position involves developing and implementing advanced solutions that streamline operations and enhance innovation within this specialized industry. Nair focuses on architecting robust systems that connect teams, automate critical workflows, and improve both employee and customer experiences. The goal is to drive digital transformation by addressing the unique regulatory and operational demands of life sciences organizations. Prajith Nair's expertise ensures clients achieve greater efficiency and agility through strategic platform adoption.

    Nathan Saul - Field Chief Technology Officer & Executive & Enterprise Architect

    Nathan Saul, the Field Chief Technology Officer & Executive & Enterprise Architect at ServiceNow, delivers strategic technology leadership and architectural design. This role involves guiding organizations in leveraging ServiceNow's platform to achieve digital transformation and operational excellence. Saul focuses on architecting scalable and efficient solutions that connect disparate systems, automate complex workflows, and enhance user experiences. The objective is to empower businesses with the technology needed to become more agile and innovative. Nathan Saul's expertise in enterprise architecture is critical for ensuring that clients' technology investments align with their long-term strategic goals and drive measurable business outcomes.

    Michael Stickle - Senior Enterprise Architect & Field Chief Technology Officer

    Michael Stickle, the Senior Enterprise Architect & Field Chief Technology Officer at ServiceNow, provides advanced technical leadership and architectural expertise. This position focuses on designing and implementing comprehensive solutions that optimize business processes through ServiceNow's cloud platform. Stickle collaborates with clients to develop enterprise-wide strategies that enhance workflow automation, improve data integration, and elevate user experiences. The aim is to ensure organizations achieve greater operational efficiency and agility. Michael Stickle's architectural vision is essential for guiding clients in their digital transformation journeys, enabling them to connect teams and drive innovation effectively.

    Surjit Ahluwalia - Servicenow Field Chief Technology Officer

    Surjit Ahluwalia, the Servicenow Field Chief Technology Officer at ServiceNow, delivers strategic technology leadership and architectural guidance to clients. This role involves translating business requirements into effective technology solutions, leveraging the ServiceNow platform to drive digital transformation. Ahluwalia focuses on optimizing workflows, enhancing operational efficiency, and improving user experiences across various industries. The objective is to ensure organizations can connect teams and automate processes seamlessly, fostering greater agility and innovation. Surjit Ahluwalia's technical expertise is crucial in guiding clients to achieve their strategic objectives through robust platform implementation and adoption.

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    Frequently Asked Questions Regarding ServiceNow Top Executives and Leadership Team

    Who leads ServiceNow?
    ServiceNow is led by Amit Zavery (President, Chief Product Officer, & Chief Operating Officer), along with executives such as Barbara Rotondo (Sales Healthcare & Life Sciences Chief of Staff (US)) and Mark Baseggio (Engineer, Security Chief Technology Officer).
    Who is part of ServiceNow’s executive team?
    The executive team of ServiceNow includes leaders such as Amit Zavery (President, Chief Product Officer, & Chief Operating Officer), Barbara Rotondo (Sales Healthcare & Life Sciences Chief of Staff (US)), Mark Baseggio (Engineer, Security Chief Technology Officer) and other senior executives.
    How many executives does ServiceNow have?
    ServiceNow has 10 executives leading key business areas.
    What roles are included in ServiceNow’s leadership team?
    The leadership team of ServiceNow includes roles such as President, Chief Product Officer, & Chief Operating Officer, Sales Healthcare & Life Sciences Chief of Staff (US), Engineer, Security Chief Technology Officer, Field Chief Technology Officer & Senior Executive & Manufacturing Industry Enterprise Architect, Field Chief Technology Officer.