ServiceNow Executive and Leadership Team

Gina Mastantuono, the President and Chief Financial Officer at ServiceNow, directs the financial strategy and operational performance of the company. Mastantuono oversees capital allocation, financial planning, and investor relations to ensure sustainable growth and long-term value creation. By managing the company's fiscal health, the President and Chief Financial Officer provides the resources necessary to support continuous innovation and global expansion. This role involves collaborating with the executive team to align financial goals with the company's mission of driving digital transformation. Gina Mastantuono monitors market trends and economic indicators to guide strategic decision-making and risk management. The President and Chief Financial Officer ensures that the organization maintains the financial discipline required to scale operations effectively. Through rigorous oversight of financial performance, Mastantuono supports the company's ability to deliver market-leading cloud solutions. This leadership position remains central to maintaining the company's competitive position and achieving its ambitious growth targets in the global software market.

Meryl Zucco, the To Chief of Staff (APAC) & President at ServiceNow, directs regional operations and strategic growth initiatives across the Asia-Pacific market. Zucco oversees the execution of business plans that expand the company's footprint in this high-growth geography. By aligning regional sales and service delivery with the global platform strategy, the To Chief of Staff (APAC) & President ensures consistent performance and market penetration. This role involves managing complex organizational structures and fostering local partnerships to drive digital transformation. Meryl Zucco monitors regional market trends to adapt service offerings to unique local requirements. The To Chief of Staff (APAC) & President coordinates with global leadership to ensure that APAC operations contribute effectively to overall corporate objectives. Through disciplined management and a focus on operational excellence, Zucco secures a competitive advantage in the region. This leadership position remains vital for maintaining the company's momentum and delivering innovative cloud solutions to diverse international markets.

Justin Shinault, the Field Chief Technology Officer at ServiceNow, bridges the gap between complex cloud platform capabilities and specific client business requirements. Shinault architects technical roadmaps that enable organizations to automate fragmented workflows and unify disparate data systems. By engaging directly with enterprise clients, the Field Chief Technology Officer identifies critical pain points within existing digital infrastructures. This role involves translating high-level business goals into actionable technical solutions that drive operational efficiency. Justin Shinault maintains a focus on scalability, ensuring that the platform supports rapid growth across diverse industry sectors. Through constant collaboration with product development teams, the Field Chief Technology Officer refines the platform to meet evolving market demands. This strategic alignment ensures that clients maximize the value of their cloud investments while maintaining robust security standards. Ultimately, Shinault empowers businesses to achieve greater agility through advanced automation and seamless digital integration.

Tricia Barton, the Strategic Customers Chief of Staff at ServiceNow, manages the operational cadence for high-value client engagements. Barton coordinates cross-functional teams to ensure that the most complex enterprise accounts receive tailored support and consistent value delivery. By streamlining communication between internal departments and key stakeholders, the Strategic Customers Chief of Staff accelerates the resolution of critical business challenges. This position requires deep insight into the platform's capabilities to align service delivery with specific customer objectives. Tricia Barton monitors performance metrics to ensure that strategic initiatives remain on track and deliver measurable outcomes. The Strategic Customers Chief of Staff facilitates executive-level alignment, ensuring that long-term partnerships remain productive and mutually beneficial. Through rigorous project management and process optimization, Barton drives the success of the most significant client relationships. This leadership role directly supports the company's mission to enhance customer experiences through superior workflow automation and dedicated strategic oversight.

Barbara Rotondo, the Sales Healthcare & Life Sciences Chief of Staff (US) at ServiceNow, optimizes the go-to-market strategy for the highly regulated healthcare sector. Rotondo manages the operational framework that supports sales teams in delivering specialized workflow solutions to hospitals, pharmaceutical firms, and research organizations. By aligning sales processes with industry-specific compliance and data requirements, the Sales Healthcare & Life Sciences Chief of Staff (US) ensures that clients leverage the platform to improve patient outcomes and operational efficiency. This role involves coordinating with product teams to tailor automation tools for clinical and administrative environments. Barbara Rotondo tracks performance metrics across the US market to identify growth opportunities and refine engagement strategies. The Sales Healthcare & Life Sciences Chief of Staff (US) facilitates seamless collaboration between technical experts and sales professionals. Through this focused approach, Rotondo drives the adoption of digital transformation tools that modernize healthcare delivery and enhance organizational resilience.

Pat Casey, the Chief Technology Officer & Executive VP, DevOps at ServiceNow, leads the engineering and development operations that underpin the company's cloud platform. Casey architects the technical infrastructure required to support massive-scale automation and workflow management for global enterprises. By integrating DevOps principles into the core development lifecycle, the Chief Technology Officer & Executive VP, DevOps ensures rapid deployment of high-quality software updates. This role involves overseeing the technical vision and managing the engineering teams responsible for platform stability and performance. Pat Casey collaborates with other executive leaders to align technological innovation with long-term business goals. The Chief Technology Officer & Executive VP, DevOps maintains a focus on security, reliability, and scalability to support the company's mission of digital transformation. Through continuous improvement of development processes, Casey drives the technical excellence that allows the platform to remain a market leader in cloud-based workflow automation and enterprise efficiency.

Stephanie Hammond, the Public Sector Chief of Staff (US) at ServiceNow, manages the operational strategy for government and public sector engagements. Hammond coordinates the delivery of cloud-based solutions designed to modernize agency workflows and improve citizen services. By aligning internal resources with the unique procurement and regulatory requirements of the public sector, the Public Sector Chief of Staff (US) ensures that government clients successfully implement digital transformation initiatives. This role involves overseeing project timelines and facilitating communication between technical teams and public sector stakeholders. Stephanie Hammond monitors the impact of platform deployments to ensure that agencies achieve greater efficiency and transparency. The Public Sector Chief of Staff (US) drives the adoption of automated processes that reduce administrative burdens and enhance service delivery. Through strategic planning and operational oversight, Hammond supports the company's commitment to providing robust, secure, and scalable technology solutions for the most critical public sector missions.

Vanessa Maunder, the Director, Office of the Chief Marketing Officer at ServiceNow, manages the operational functions that support global marketing strategy. Maunder coordinates the execution of brand initiatives and demand generation programs that communicate the value of the company's cloud platform. By streamlining the internal processes of the marketing department, the Director, Office of the Chief Marketing Officer ensures that campaigns align with corporate growth objectives. This role involves managing cross-functional projects and facilitating communication between marketing leadership and other business units. Vanessa Maunder tracks the effectiveness of marketing investments to optimize resource allocation and drive market awareness. The Director, Office of the Chief Marketing Officer maintains a focus on operational efficiency to support the rapid scaling of marketing efforts. Through disciplined project management and strategic coordination, Maunder ensures that the company's message reaches target audiences effectively, ultimately supporting the broader mission of driving digital transformation across all industries.

Mukti Gambhir, the Senior Executive Enterprise Architect and Field Chief Technology Officer at ServiceNow, designs complex technical frameworks for large-scale enterprise deployments. Gambhir provides the architectural vision that allows organizations to integrate the platform into existing legacy environments. By analyzing the technical landscape of global clients, the Senior Executive Enterprise Architect and Field Chief Technology Officer identifies opportunities for workflow automation and system consolidation. This role involves guiding technical teams through the implementation of sophisticated cloud solutions that drive business agility. Mukti Gambhir collaborates with client leadership to ensure that architectural decisions support long-term digital transformation goals. The Senior Executive Enterprise Architect and Field Chief Technology Officer maintains a focus on technical integrity and performance optimization. Through deep expertise in enterprise systems, Gambhir ensures that the platform delivers maximum value by unifying processes and enhancing operational efficiency across the entire organization, regardless of the underlying technical complexity.

Mark Baseggio, the Engineer, Security Chief Technology Officer at ServiceNow, leads the technical initiatives focused on platform security and data protection. Baseggio architects the security protocols that safeguard the cloud-based workflows used by global enterprises. By integrating advanced security features into the platform's core, the Engineer, Security Chief Technology Officer ensures that clients can automate processes without compromising data integrity. This role involves overseeing the development of security-focused engineering solutions and responding to emerging cyber threats. Mark Baseggio collaborates with product and engineering teams to embed security by design into every aspect of the platform. The Engineer, Security Chief Technology Officer monitors the threat landscape to proactively update defenses and maintain compliance with global standards. Through technical leadership and a focus on robust security architecture, Baseggio supports the company's mission to provide a secure and reliable environment for digital transformation, ensuring that organizations can innovate with confidence.