ServiceNow Executive and Leadership Team

Rachael Carls, the Chief of Staff at ServiceNow, directs strategic initiatives and operational efficiency across various departments. This role involves aligning departmental objectives with the company's overarching mission to streamline work and enhance experiences. Carls ensures seamless execution of key projects, facilitating communication between executive leadership and operational teams. The focus remains on driving digital transformation by optimizing workflows and connecting teams to improve overall business performance. This leadership position supports the company's commitment to agility and innovation, ensuring that strategic plans translate into tangible operational outcomes. Carls's oversight contributes directly to ServiceNow's ability to deliver integrated solutions that boost efficiency and customer satisfaction.

Tracie Powers, the Sales Strategy Chief of Staff at ServiceNow, spearheads the development and execution of sales strategies to drive revenue growth and market penetration. This critical role involves analyzing market trends, identifying new opportunities, and optimizing sales processes to enhance efficiency. Powers collaborates closely with sales leadership to ensure strategic alignment across global sales operations, supporting the company's objective of connecting teams and improving customer experiences. The position demands a deep understanding of the technology landscape and ServiceNow's platform capabilities to effectively position solutions. By refining sales methodologies and fostering cross-functional collaboration, Tracie Powers directly contributes to expanding ServiceNow's market reach and solidifying its position as a leader in digital transformation.

Aaron Berger, the Senior Executive Enterprise Architect- Field Chief Technology Officer at ServiceNow, architects and guides the implementation of advanced technology solutions for enterprise clients. This role focuses on translating complex business requirements into scalable, robust technical strategies that leverage ServiceNow's platform. Berger ensures that field technology initiatives align with the company's core mission of streamlining work and driving digital transformation. The position involves close collaboration with client stakeholders and internal engineering teams to deliver innovative solutions that enhance operational efficiency and customer experiences. By providing technical leadership and strategic architectural guidance, Aaron Berger plays a key part in enabling organizations to achieve greater agility and improve their digital capabilities through ServiceNow's technology.

Stephanie McCally, the Field Chief Technology Officer & Senior Executive & Manufacturing Enterprise Architect at ServiceNow, drives technology strategy and architectural design specifically within the manufacturing sector. This specialized role focuses on tailoring ServiceNow's platform solutions to address the unique challenges and opportunities within manufacturing operations, enhancing efficiency and connectivity. McCally works to ensure that technology implementations support digital transformation initiatives, improving workflows and customer experiences for manufacturing clients. The position requires deep expertise in enterprise architecture and a thorough understanding of manufacturing processes to deliver impactful solutions. By bridging technology and industry-specific needs, Stephanie McCally enables manufacturing organizations to leverage ServiceNow for greater agility and innovation.

Kaustubh Chandra, the Chief Marketing Officer (India) at ServiceNow, directs all marketing strategies and initiatives across the Indian market. This leadership position is responsible for enhancing brand visibility, driving demand generation, and communicating the value of ServiceNow's platform to businesses in the region. Chandra focuses on aligning marketing efforts with sales objectives to support the company's growth and digital transformation goals within India. The role involves understanding the specific market dynamics and customer needs in India to craft targeted campaigns that resonate. By overseeing integrated marketing communications and brand development, Kaustubh Chandra ensures that ServiceNow's solutions are effectively positioned to help Indian organizations streamline their work and improve experiences.

Quesia Arrington, the To Gvp, Hrbp For Ai, Product, Engineering & Experience Chief of Staff at ServiceNow, provides strategic operational support to the Global Vice President of Human Resources Business Partners, focusing on AI, Product, Engineering, and Experience functions. This role is pivotal in ensuring alignment between HR strategies and the technological and product development roadmaps. Arrington facilitates communication and drives key initiatives that enhance employee experience and operational efficiency within these critical areas. The position supports ServiceNow's commitment to innovation and digital transformation by ensuring that human capital strategies effectively enable the company's AI, product, and engineering advancements. Quesia Arrington's contributions are essential for optimizing the organizational structure and processes that underpin ServiceNow's technological leadership.

Patrick Casey, the Chief Technology Officer & Executive VP, DevOps at ServiceNow, leads the company's technological vision and oversees the critical DevOps functions that ensure efficient software development and deployment. This executive role is central to driving innovation and maintaining the high performance and scalability of ServiceNow's cloud platform. Casey directs the teams responsible for building, testing, and delivering software solutions, ensuring seamless integration and operational excellence. The focus is on accelerating digital transformation by optimizing development lifecycles and fostering a culture of continuous improvement. By managing the technological infrastructure and development processes, Patrick Casey directly supports ServiceNow's mission to streamline work and enhance experiences for its global customer base, ensuring robust and reliable service delivery.

Jojo France-Mensah, the Senior Director and Chief of Staff, Strategy and Operations at ServiceNow, drives strategic planning and operational execution across key business units. This role involves translating high-level company objectives into actionable plans and ensuring efficient resource allocation to achieve desired outcomes. France-Mensah collaborates with various departments to optimize workflows, enhance cross-functional collaboration, and support ServiceNow's digital transformation initiatives. The focus is on improving operational efficiency and enabling teams to deliver enhanced experiences for employees and customers. By providing strategic guidance and operational oversight, Jojo France-Mensah plays a vital part in maintaining ServiceNow's agility and driving its mission to streamline work through effective strategy and operations management.

Sara Lanen, the Director, Chief of Staff - GTM Products and Technology at ServiceNow, spearheads strategic initiatives at the intersection of Go-To-Market (GTM) strategies, product development, and technology implementation. This role ensures that product and technology roadmaps are tightly aligned with market needs and sales objectives, driving successful product launches and adoption. Lanen facilitates communication and collaboration between product, technology, and GTM teams, optimizing processes to enhance efficiency and accelerate innovation. The position supports ServiceNow's mission to deliver cutting-edge solutions that streamline work and improve customer experiences. By bridging strategic planning and execution, Sara Lanen contributes significantly to ServiceNow's ability to bring impactful products and technologies to market effectively.

Stephanie Hammond, the Public Sector Chief of Staff (US) at ServiceNow, directs strategic operations and initiatives specifically within the United States public sector market. This leadership role focuses on aligning ServiceNow's platform solutions with the unique requirements and objectives of government agencies, enhancing their operational efficiency and service delivery. Hammond ensures that strategies are effectively executed to support digital transformation within the public sector, improving workflows and citizen experiences. The position requires a deep understanding of government procurement processes and the specific challenges faced by public entities. By providing strategic oversight and fostering key relationships, Stephanie Hammond drives ServiceNow's impact and growth within this critical market segment, ensuring robust support for public service modernization.