ServiceNow Executive and Leadership Team

Joshua Elam, the Chief of Staff at ServiceNow, coordinates cross-functional initiatives to align internal operations with corporate objectives. Elam manages the flow of information between executive leadership and departmental heads, ensuring that strategic priorities receive necessary resources. By streamlining communication channels, the Chief of Staff facilitates faster decision-making processes across the organization. Joshua Elam monitors key performance indicators to track progress on major company goals, providing actionable insights to the leadership team. This role involves identifying operational bottlenecks and implementing solutions that improve overall organizational efficiency. Through rigorous oversight of internal projects, the Chief of Staff maintains focus on the company mission of digitizing workflows. Elam drives alignment across global teams, ensuring that every department contributes effectively to the broader business strategy. Ultimately, the Chief of Staff supports the executive team in maintaining a high-performance culture that prioritizes customer success and operational excellence.

Michael Bimonte, the Chief Technology Officer at ServiceNow, directs the technical vision and innovation roadmap for the cloud-based platform. Bimonte oversees the development of scalable software solutions that enable businesses to automate complex workflows across diverse departments. The Chief Technology Officer evaluates emerging technologies to ensure the platform remains at the forefront of enterprise digital transformation. Michael Bimonte collaborates with engineering teams to refine product architecture, focusing on reliability, security, and performance. This leadership role involves setting long-term technical goals that support the company's commitment to improving employee and customer experiences. By fostering a culture of continuous innovation, the Chief Technology Officer ensures that the platform evolves to meet the changing needs of global markets. Bimonte manages the integration of new features that simplify work processes for large-scale organizations. Through strategic technical planning, the Chief Technology Officer secures the company's position as a leader in the software industry.

Prajith Nair, the Senior Executive Enterprise Architect. Field Chief Technology Officer. Life Sciences at ServiceNow, architects specialized digital solutions for the life sciences sector. Nair designs complex workflows that help pharmaceutical and biotech organizations streamline research, development, and compliance processes. The Senior Executive Enterprise Architect. Field Chief Technology Officer. Life Sciences evaluates industry-specific challenges to ensure the platform delivers maximum value to clients in highly regulated environments. Prajith Nair collaborates with enterprise customers to implement robust, scalable architectures that support digital transformation initiatives. This role involves bridging the gap between technical capabilities and business requirements, ensuring that software deployments drive measurable productivity gains. By focusing on the unique needs of the life sciences market, the Senior Executive Enterprise Architect. Field Chief Technology Officer. Life Sciences enables organizations to accelerate innovation. Nair provides strategic guidance to clients, helping them leverage cloud technology to improve operational efficiency and patient outcomes.

Daja Vines, the Chief of Staff - Public Sector Customer Excellence Group at ServiceNow, manages strategic operations for the public sector division. Vines coordinates efforts to ensure that government agencies receive high-quality support and effective digital solutions. The Chief of Staff - Public Sector Customer Excellence Group oversees the alignment of customer success initiatives with the specific requirements of public sector clients. Daja Vines monitors project delivery timelines and resource allocation to maintain high standards of service excellence. This role involves facilitating communication between technical teams and government stakeholders to ensure that software implementations meet rigorous public sector standards. By optimizing internal processes, the Chief of Staff - Public Sector Customer Excellence Group drives improvements in how the company serves its public sector partners. Vines supports the leadership team in executing strategies that expand the company's footprint in government markets. Through diligent management, the Chief of Staff - Public Sector Customer Excellence Group ensures consistent delivery of value.

Nathan Saul, the Field Chief Technology Officer & Executive & Enterprise Architect at ServiceNow, drives technical strategy for large-scale enterprise deployments. Saul designs comprehensive architectural frameworks that allow organizations to connect disparate systems into a unified, automated workflow. The Field Chief Technology Officer & Executive & Enterprise Architect works directly with clients to solve complex integration challenges, ensuring that the platform supports long-term business growth. Nathan Saul evaluates the technical feasibility of new initiatives, providing expert guidance on how to leverage cloud-based tools for maximum efficiency. This role involves leading high-level discussions with customer leadership teams to align technology investments with strategic business outcomes. By focusing on scalable design, the Field Chief Technology Officer & Executive & Enterprise Architect ensures that deployments remain resilient as organizations expand. Saul maintains a deep understanding of industry trends, applying this knowledge to help clients modernize their operations. Through technical leadership, the Field Chief Technology Officer & Executive & Enterprise Architect supports the company's mission.

Tony Bryden, the Field Chief Technology Officer & Senior Executive & Architect at ServiceNow, leads technical engagements for major enterprise accounts. Bryden architects sophisticated solutions that enable companies to digitize manual processes and improve operational productivity. The Field Chief Technology Officer & Senior Executive & Architect collaborates with internal product teams to ensure that customer feedback informs future platform enhancements. Tony Bryden provides strategic technical advice to clients, helping them navigate the complexities of digital transformation in competitive markets. This role involves overseeing the design of secure, high-performance systems that support critical business functions. By focusing on the intersection of technology and business strategy, the Field Chief Technology Officer & Senior Executive & Architect ensures that software implementations deliver tangible results. Bryden manages the technical relationship with key stakeholders, fostering long-term partnerships based on innovation and reliability. Through expert architectural oversight, the Field Chief Technology Officer & Senior Executive & Architect drives the successful adoption of cloud-based workflows.

Pat Casey, the Chief Technology Officer & Executive VP, DevOps at ServiceNow, manages the integration of development and operations to accelerate software delivery. Casey oversees the infrastructure and processes that support the platform's reliability and scalability. The Chief Technology Officer & Executive VP, DevOps directs the implementation of automated testing and deployment pipelines, ensuring that new features reach customers efficiently. Pat Casey collaborates with engineering leadership to maintain high standards of code quality and system performance. This role involves optimizing the development lifecycle to reduce time-to-market for critical updates. By fostering a culture of continuous improvement, the Chief Technology Officer & Executive VP, DevOps ensures that the platform remains stable and responsive to user needs. Casey monitors system health and security, implementing proactive measures to protect the integrity of the cloud environment. Through technical leadership, the Chief Technology Officer & Executive VP, DevOps supports the company's goal of delivering seamless, high-quality digital experiences.

Magaly Drant, the Vice President, In-market Engineering Japan and Office of the Chief Technology Officer at ServiceNow, leads engineering initiatives within the Japanese market. Drant oversees the localization and adaptation of the platform to meet the specific technical and regulatory requirements of regional customers. The Vice President, In-market Engineering Japan and Office of the Chief Technology Officer coordinates with the global technology team to ensure that local innovations align with the broader product roadmap. Magaly Drant manages engineering talent in the region, fostering a culture of technical excellence and customer-centric development. This role involves identifying market-specific opportunities for automation and workflow optimization. By bridging the gap between global platform capabilities and local business needs, the Vice President, In-market Engineering Japan and Office of the Chief Technology Officer drives growth in the region. Drant ensures that the platform delivers consistent value to Japanese enterprises, supporting their digital transformation journeys through localized engineering expertise and strategic technical planning.

Tricia Barton, the Strategic Customers Chief of Staff at ServiceNow, manages the operational framework for the company's most significant client relationships. Barton coordinates internal resources to ensure that strategic customers receive dedicated support and tailored solutions. The Strategic Customers Chief of Staff monitors the health of these key accounts, identifying opportunities to deepen engagement and expand the use of the platform. Tricia Barton facilitates communication between account teams and executive leadership to resolve complex issues and drive customer success. This role involves analyzing account performance data to inform strategic planning and resource allocation. By streamlining the engagement process, the Strategic Customers Chief of Staff ensures that the company delivers consistent value to its largest partners. Barton supports the leadership team in executing strategies that prioritize long-term customer retention and growth. Through diligent oversight, the Strategic Customers Chief of Staff maintains the high standards of service required to support the company's most important enterprise relationships.

Stephanie Hammond, the Public Sector Chief of Staff (US) at ServiceNow, directs operational activities for the United States public sector business unit. Hammond coordinates cross-departmental efforts to ensure that federal, state, and local government agencies successfully implement the platform. The Public Sector Chief of Staff (US) manages the alignment of sales, marketing, and technical teams to meet the unique procurement and compliance needs of the public sector. Stephanie Hammond monitors project milestones and operational metrics to ensure that the division meets its growth targets. This role involves facilitating communication between internal stakeholders and government partners to address challenges and drive project success. By optimizing internal workflows, the Public Sector Chief of Staff (US) improves the efficiency of service delivery to government clients. Hammond supports the leadership team in executing strategies that expand the company's presence in the public sector. Through strategic management, the Public Sector Chief of Staff (US) ensures that the company remains a trusted partner for government digital transformation.