ServiceNow Executive and Leadership Team

Gina Mastantuono, the President and Chief Financial Officer at ServiceNow, directs the company's global financial strategy and operational planning. Mastantuono oversees capital allocation, financial reporting, and investor relations, ensuring the company maintains a strong balance sheet to support ongoing innovation. The President and Chief Financial Officer evaluates market opportunities to drive sustainable growth and profitability. Gina Mastantuono collaborates with the executive team to align financial resources with strategic priorities, including product development and market expansion. By managing fiscal discipline, Mastantuono enables the company to invest in the technologies that streamline operations for global organizations. This leadership role involves overseeing the financial health of the business, providing the stability required to deliver long-term value to shareholders and customers. Through rigorous financial oversight and strategic planning, Mastantuono ensures that the company remains well-positioned to lead the market in cloud-based workflow solutions.

Joshua Elam, the Chief of Staff at ServiceNow, coordinates cross-functional initiatives to ensure alignment with corporate objectives. Elam manages internal communications and executive priorities, facilitating seamless collaboration across departments. By streamlining decision-making processes, the Chief of Staff optimizes organizational efficiency and supports the execution of long-term strategic goals. Elam monitors key performance indicators to track progress against company milestones, providing actionable insights to leadership. This role involves bridging gaps between various business units to maintain operational cohesion. Joshua Elam drives the implementation of internal policies that foster a culture of productivity and innovation. Through rigorous oversight of administrative workflows, the Chief of Staff enables the executive team to focus on high-impact growth opportunities. Elam maintains a clear view of the company's operational health, ensuring that resources remain allocated toward the most critical business outcomes.

Munzer Awad, the Chief Revenue Officer, Gtm Ai Strategy & Value Office of at ServiceNow, directs global sales initiatives centered on artificial intelligence integration. Awad architects go-to-market strategies that leverage advanced automation to capture market share and drive recurring revenue growth. The Chief Revenue Officer, Gtm Ai Strategy & Value Office of evaluates customer value propositions to ensure alignment with the evolving needs of enterprise clients. Munzer Awad oversees the strategic deployment of AI-driven solutions, positioning the company as a leader in digital transformation. By analyzing market trends and competitive dynamics, Awad refines sales methodologies to maximize profitability. This leadership role involves close collaboration with product teams to translate technical capabilities into tangible business outcomes for customers. Through the management of the value office, Awad ensures that every engagement demonstrates clear return on investment, ultimately securing long-term partnerships and sustainable financial performance.

Ramon Neal, the Field Chief Technology Officer & Director, Enterprise Architecture LATAM at ServiceNow, leads technical strategy and architectural design across the Latin American market. Neal architects scalable enterprise solutions that enable regional clients to modernize legacy systems and automate complex workflows. The Field Chief Technology Officer & Director, Enterprise Architecture LATAM evaluates regional infrastructure requirements to ensure seamless integration with the broader cloud platform. Ramon Neal provides technical guidance to large-scale organizations, helping these entities navigate digital transformation challenges. By fostering relationships with key stakeholders, Neal drives the adoption of advanced technology frameworks that improve operational efficiency. This role involves overseeing the technical roadmap for the region, ensuring that solutions meet local regulatory standards and business needs. Through consistent engagement with enterprise architects, Neal supports the successful implementation of high-value projects that solidify the company's presence in the LATAM market.

Hassan Touhami, the Regional Chief Technology Officer & Transformation Strategist at ServiceNow, directs technical innovation and digital transformation initiatives within key regional markets. Touhami architects comprehensive strategies that help organizations transition from manual processes to automated, cloud-based workflows. The Regional Chief Technology Officer & Transformation Strategist assesses the unique operational hurdles faced by enterprise clients, providing tailored architectural solutions that drive productivity. Hassan Touhami collaborates with executive leadership to align technical capabilities with overarching business goals, ensuring that every transformation project delivers measurable value. By identifying emerging technology trends, Touhami maintains a competitive edge for the company and its partners. This role involves mentoring technical teams and guiding clients through complex implementation phases. Through strategic planning and execution, Touhami enables businesses to achieve greater agility and resilience, ultimately supporting the company's mission to connect and digitize work across global enterprises.

Carlos Alvarez, the Identity Security Field Chief Technology Officer at ServiceNow, leads the development and implementation of robust security frameworks focused on identity management. Alvarez architects advanced protection protocols that safeguard enterprise data while maintaining seamless user access across the platform. The Identity Security Field Chief Technology Officer evaluates threat landscapes to proactively address vulnerabilities within client environments. Carlos Alvarez works closely with security teams to integrate identity-centric solutions that comply with global standards and internal policies. By prioritizing secure authentication and authorization processes, Alvarez ensures that organizations can confidently scale their digital operations. This role involves providing technical expertise to clients regarding the deployment of security-focused workflows. Through the continuous refinement of identity security strategies, Alvarez protects the integrity of the company's cloud ecosystem, fostering trust and reliability for customers navigating complex digital transformation journeys.

Steven Noviello, the Field Chief Technology Officer & Senior Executive & Manufacturing Industry Enterprise Architect at ServiceNow, directs technical strategy specifically for the manufacturing sector. Noviello architects specialized solutions that streamline supply chain operations and automate factory-floor workflows. The Field Chief Technology Officer & Senior Executive & Manufacturing Industry Enterprise Architect assesses the unique digital requirements of industrial clients, providing architectural blueprints that enhance operational visibility and efficiency. Steven Noviello collaborates with manufacturing leaders to implement cloud-based tools that reduce downtime and improve production output. By focusing on industry-specific challenges, Noviello ensures that the platform remains a critical asset for modernizing industrial processes. This role involves guiding large-scale digital transformations that integrate disparate systems into a unified, automated environment. Through strategic technical leadership, Noviello supports the company's expansion into the manufacturing vertical, driving significant value for clients seeking to optimize their complex operational landscapes.

Nathan Saul, the Field Chief Technology Officer & Executive & Enterprise Architect at ServiceNow, leads high-level technical engagements and architectural planning for enterprise-grade clients. Saul architects complex system integrations that allow organizations to unify fragmented workflows into a single, automated platform. The Field Chief Technology Officer & Executive & Enterprise Architect evaluates the technical maturity of client environments to design scalable, future-proof solutions. Nathan Saul provides executive-level guidance on digital transformation, ensuring that technology investments align with long-term business objectives. By bridging the gap between technical implementation and strategic vision, Saul enables clients to achieve superior operational performance. This role involves overseeing the design of enterprise architectures that support rapid growth and innovation. Through consistent technical leadership, Saul drives the successful adoption of the company's platform, helping organizations across various sectors streamline their operations and deliver better experiences for employees and customers.

Mark Baseggio, the Engineer, Security Chief Technology Officer at ServiceNow, directs the engineering efforts behind the company's security infrastructure. Baseggio architects resilient security protocols that protect the platform against evolving cyber threats. The Engineer, Security Chief Technology Officer oversees the development of automated security features that ensure data privacy and compliance for global enterprise clients. Mark Baseggio collaborates with product engineering teams to embed security-by-design principles into every layer of the cloud software. By analyzing system vulnerabilities and implementing advanced defensive measures, Baseggio maintains the integrity and reliability of the company's services. This role involves managing the technical roadmap for security enhancements, ensuring that the platform remains a trusted environment for sensitive business operations. Through rigorous engineering standards and proactive threat mitigation, Baseggio supports the company's commitment to providing a secure, high-performance digital workspace for all users.

Tony Bryden, the Field Chief Technology Officer & Senior Executive & Architect at ServiceNow, leads strategic technical initiatives and architectural design for large-scale enterprise deployments. Bryden architects comprehensive solutions that enable organizations to digitize and automate cross-departmental workflows. The Field Chief Technology Officer & Senior Executive & Architect evaluates client infrastructure to identify opportunities for platform integration and process optimization. Tony Bryden provides technical leadership to ensure that deployments meet the highest standards of scalability and performance. By working closely with C-suite stakeholders, Bryden aligns technical roadmaps with corporate growth strategies. This role involves overseeing the architectural integrity of complex projects, ensuring that the platform delivers consistent value across diverse business functions. Through expert guidance and strategic oversight, Bryden enables clients to achieve operational excellence, reinforcing the company's position as a leader in cloud-based workflow automation.