Rithum Executive and Leadership Team

May, 2026

Leadership Overview

Rithum has 9 executives leading key functions including strategy, revenue, finance, operations, human resources, and retail.

Driven by a commitment to commerce innovation, Rithum empowers brands and retailers to forge connected e-commerce experiences, accelerating growth and optimizing operations across diverse channels to enhance margins and deliver seamless consumer journeys.

Leadership Roles at Rithum

  • Chief Executive Officer & Board Member - Louis Keyes
  • Vice President, Chief of Staff To the Chief Executive Officer - Samuel Griffin
  • Chief of Staff To the Chief Executive Officer - Elizabeth Benson
  • Chief Financial Officer - Caitlin Hauser
  • Chief Operating Officer - Michael Nelsen
  • President, Retailers - Blaine Nielsen
  • Chief Revenue Officer - Gregory Banning
  • Chief Human Resources Officer - Janay Jespersen
  • Louis Keyes - Chief Executive Officer & Board Member

    Louis Keyes, the Chief Executive Officer & Board Member at Rithum, directs the company's overarching strategy and vision, guiding Rithum's position as the industry's most influential commerce network. Keyes architects the strategic roadmap that enables brands, suppliers, and retailers to collaborate effectively, fostering connected e-commerce experiences. This leadership role involves driving the platform's evolution to accelerate client growth, optimize cross-channel operations, and scale product offerings. Under Keyes' direction, Rithum enhances margins and ensures the creation of optimized consumer shopping journeys from beginning to end. The Chief Executive Officer & Board Member's focus extends to maintaining Rithum's status as the heartbeat of commerce, ensuring over $50 billion in annual GMV flows through its network. Louis Keyes' executive oversight ensures alignment with market demands and fosters innovation across the organization.
    Louis Keyes

    Samuel Griffin - Vice President, Chief of Staff To the Chief Executive Officer

    Samuel Griffin, the Vice President, Chief of Staff To the Chief Executive Officer at Rithum, acts as a strategic partner to the CEO, driving key initiatives and ensuring operational alignment across the organization. Griffin facilitates the execution of Rithum's vision, supporting the Chief Executive Officer in navigating complex business challenges and opportunities within the e-commerce landscape. This role involves coordinating cross-functional efforts to accelerate growth, optimize operations, and enhance client success. The Vice President, Chief of Staff To the Chief Executive Officer supports strategic planning and operational improvements that contribute to scaling product offerings and improving margins. Samuel Griffin's involvement ensures that the company's strategic objectives are effectively translated into actionable plans, supporting the robust commerce network that handles over $50 billion in annual GMV. Griffin enhances executive effectiveness and drives strategic priorities.

    Elizabeth Benson - Chief of Staff To the Chief Executive Officer

    Elizabeth Benson, the Chief of Staff To the Chief Executive Officer at Rithum, provides critical support to the CEO, driving strategic projects and ensuring seamless execution of company objectives. Benson collaborates closely with leadership across departments to enhance operational efficiency and foster innovation within the commerce network. This position is key to translating the company's vision into tangible results, supporting the acceleration of growth and the optimization of services for brands and retailers. The Chief of Staff To the Chief Executive Officer plays a vital role in streamlining communication and ensuring alignment on initiatives that scale product offerings and improve margins. Elizabeth Benson's strategic input and project management skills are instrumental in supporting the executive team's efforts to manage the significant GMV flowing through Rithum. Benson ensures strategic initiatives are effectively implemented.

    Caitlin Hauser - Chief Financial Officer

    Caitlin Hauser, the Chief Financial Officer at Rithum, manages the company's financial health and strategic fiscal planning, ensuring robust economic performance. Hauser oversees all financial operations, including budgeting, forecasting, and capital allocation, to support Rithum's mission of delivering connected e-commerce experiences. This role is pivotal in optimizing operational efficiency and enhancing profit margins for both Rithum and its clients. The Chief Financial Officer provides critical financial insights that guide strategic decision-making, enabling the acceleration of growth and the scaling of product offerings across channels. Caitlin Hauser's financial acumen is essential for maintaining the integrity of the over $50 billion in annual GMV processed through the Rithum network. Hauser ensures fiscal discipline and drives financial strategies that support long-term business objectives and market leadership.

    Michael Nelsen - Chief Operating Officer

    Michael Nelsen, the Chief Operating Officer at Rithum, directs the operational execution and efficiency of the Rithum platform, ensuring seamless commerce experiences for all stakeholders. Nelsen oversees the day-to-day operations that enable brands, suppliers, and retailers to work together effectively, optimizing processes across hundreds of channels. This leadership function is crucial for scaling product offerings, enhancing margins, and ensuring the smooth delivery of Rithum's commerce, marketing, and delivery solutions. The Chief Operating Officer focuses on streamlining operations to accelerate client growth and improve the end-to-end consumer shopping journey. Michael Nelsen's operational expertise is fundamental to managing the complex ecosystem that supports over $50 billion in annual GMV, ensuring reliability and scalability. Nelsen drives operational excellence to maintain Rithum's position as the heartbeat of commerce.

    Blaine Nielsen - President, Retailers

    Blaine Nielsen, the President, Retailers at Rithum, leads the strategic engagement and growth initiatives specifically for the retailer segment of Rithum's commerce network. Nielsen focuses on enhancing the value proposition for retailers, ensuring they can effectively leverage the Rithum platform to optimize their operations and scale their product offerings. This leadership role is crucial for driving retailer adoption and success, contributing directly to the seamless delivery of connected e-commerce experiences. The President, Retailers works to improve retailer margins and facilitate the creation of optimized shopping journeys. Blaine Nielsen's deep understanding of the retail landscape is essential for Rithum's continued success in facilitating over $50 billion in annual GMV. Nielsen champions retailer success and drives platform utilization within this key market segment.

    Gregory Banning - Chief Revenue Officer

    Gregory Banning, the Chief Revenue Officer at Rithum, spearheads all revenue generation initiatives, driving the company's commercial success and market expansion. Banning develops and executes strategies to maximize revenue streams from brands, suppliers, and retailers utilizing the Rithum platform. This involves cultivating strong client relationships and identifying new opportunities for growth across hundreds of channels. The Chief Revenue Officer ensures that Rithum's commerce, marketing, and delivery solutions effectively translate into tangible business outcomes for customers, helping them accelerate growth and enhance margins. Gregory Banning's leadership is critical in optimizing the sales funnel and expanding market share, directly impacting the company's financial performance and solidifying Rithum's role in facilitating over $50 billion in annual GMV. Banning's strategic approach ensures sustained revenue growth.
    Gregory Banning

    Janay Jespersen - Chief Human Resources Officer

    Janay Jespersen, the Chief Human Resources Officer at Rithum, leads the company's human capital strategy, fostering a culture that supports innovation and growth in the e-commerce sector. Jespersen oversees talent acquisition, development, and retention initiatives, ensuring Rithum attracts and retains top talent essential for delivering connected e-commerce experiences. This role is critical in building a high-performing team capable of optimizing operations across channels and enhancing client satisfaction. The Chief Human Resources Officer ensures that Rithum's workforce is equipped to drive growth, scale product offerings, and maintain competitive margins. Janay Jespersen's leadership in human resources is vital for cultivating an environment where employees can contribute effectively to the company's mission and the management of over $50 billion in annual GMV. Jespersen champions employee engagement and organizational development.

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    Frequently Asked Questions Regarding Rithum Top Executives and Leadership Team

    Who leads Rithum?
    Rithum is led by Louis Keyes (Chief Executive Officer & Board Member), along with executives such as Samuel Griffin (Vice President, Chief of Staff To the Chief Executive Officer) and Elizabeth Benson (Chief of Staff To the Chief Executive Officer).
    Who is part of Rithum’s executive team?
    The executive team of Rithum includes leaders such as Louis Keyes (Chief Executive Officer & Board Member), Samuel Griffin (Vice President, Chief of Staff To the Chief Executive Officer), Elizabeth Benson (Chief of Staff To the Chief Executive Officer) and other senior executives.
    How many executives does Rithum have?
    Rithum has 8 executives leading key business areas.
    What roles are included in Rithum’s leadership team?
    The leadership team of Rithum includes roles such as Chief Executive Officer & Board Member, Vice President, Chief of Staff To the Chief Executive Officer, Chief of Staff To the Chief Executive Officer, Chief Financial Officer, Chief Operating Officer.