Leadership Overview
Red Robin has 6 executives leading key functions including operations, finance, marketing, human resources, and legal.
Focused on delivering high-quality dining experiences, Red Robin maintains a commitment to culinary excellence and guest satisfaction across North American markets through its extensive network of casual dining locations.
Focused on delivering high-quality dining experiences, Red Robin maintains a commitment to culinary excellence and guest satisfaction across North American markets through its extensive network of casual dining locations.
Leadership Roles at Red Robin
Mark Graff - Chief Financial Officer
Mark Graff, the Chief Financial Officer at Red Robin, manages all fiscal planning, capital allocation, and investor relations. Overseeing the financial health of the organization, the Chief Financial Officer drives long-term profitability through strategic budgeting and cost management. This leadership role involves analyzing market trends to guide investment in restaurant expansion and technology upgrades. By maintaining robust financial controls, Mark Graff ensures the company remains competitive within the casual dining sector. Furthermore, Graff coordinates with the board to align financial objectives with the overarching growth strategy. Through precise management of capital resources, the Chief Financial Officer supports the sustainability of the brand across North American markets, ensuring that financial stability underpins the delivery of high-quality dining experiences for every guest.
Jesse Griffith - Chief Operating Officer
Jesse Griffith, the Chief Operating Officer at Red Robin, directs all internal restaurant operations and supply chain logistics. Overseeing the daily performance of over 540 locations, the Chief Operating Officer ensures consistent service standards across the United States and Canada. This leadership role involves optimizing kitchen workflows to maintain the quality of signature burgers and Bottomless Steak Fries. By streamlining operational processes, Jesse Griffith directly impacts the efficiency of the entire restaurant chain. Furthermore, Griffith manages the integration of new menu items into existing kitchen systems to support growth. Through rigorous oversight of regional performance metrics, the Chief Operating Officer secures operational excellence and supports the broader corporate mission of providing a welcoming environment for guests of all ages.
Phyllis Mercurio - Chief Operating Officer & Round Robin, Llc Operating Partner
Phyllis Mercurio, the Chief Operating Officer & Round Robin, Llc Operating Partner at Red Robin, manages franchise relations and specialized partnership operations. Overseeing the alignment between corporate standards and franchise-operated locations, the Chief Operating Officer & Round Robin, Llc Operating Partner ensures brand consistency across the entire network. This leadership role involves developing collaborative frameworks that support franchise growth while maintaining the high quality of the dining experience. By fostering strong relationships with partners, Phyllis Mercurio drives operational synergy and market expansion. Furthermore, Mercurio monitors performance across diverse regional territories to ensure that every location meets the company's rigorous service benchmarks. Through strategic management of these partnerships, the Chief Operating Officer & Round Robin, Llc Operating Partner secures the long-term success of the brand's footprint in North America.
Scott Hudler - Chief Marketing Officer
Scott Hudler, the Chief Marketing Officer at Red Robin, architects all brand positioning, digital advertising, and guest engagement strategies. Overseeing the promotion of the Gourmet Burger Authority, the Chief Marketing Officer drives customer acquisition through targeted campaigns and loyalty programs. This leadership role involves managing the brand identity to ensure resonance with families and burger enthusiasts across the continent. By leveraging data-driven insights, Scott Hudler optimizes marketing spend to increase traffic in both physical restaurants and digital to-go channels. Furthermore, Hudler collaborates with operations to launch seasonal menu offerings that highlight signature beverages and appetizers. Through innovative brand storytelling, the Chief Marketing Officer strengthens the market presence of the company, ensuring that the brand remains a top choice for casual dining.
Humera Kassem - Chief People Officer
Humera Kassem, the Chief People Officer at Red Robin, directs all human capital strategies, talent acquisition, and organizational culture initiatives. Overseeing the development of a diverse workforce across hundreds of locations, the Chief People Officer ensures that every team member embodies the company's commitment to guest service. This leadership role involves designing training programs that enhance employee retention and professional growth. By cultivating a positive work environment, Humera Kassem directly impacts the quality of the guest experience in every restaurant. Furthermore, Kassem manages compensation structures and performance management systems to align staff efforts with corporate goals. Through the implementation of inclusive hiring practices, the Chief People Officer strengthens the organizational foundation, ensuring that the company attracts and retains the talent necessary to maintain its status as a leader in casual dining.
Sarah Mussetter - Chief Legal Officer
Sarah Mussetter, the Chief Legal Officer at Red Robin, manages all corporate governance, regulatory compliance, and risk management strategies. Overseeing the legal framework for operations across the United States and Canada, the Chief Legal Officer ensures that the company adheres to all industry-specific regulations and labor laws. This leadership role involves protecting the brand's intellectual property and managing complex contractual agreements with suppliers and franchisees. By mitigating legal risks, Sarah Mussetter provides the stability required for the company to focus on its core mission of serving high-quality burgers. Furthermore, Mussetter advises the executive team on strategic initiatives to ensure alignment with legal standards. Through proactive oversight of corporate policies, the Chief Legal Officer secures the integrity of the business, supporting the company's reputation as a trusted and reliable leader in the hospitality industry.
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Frequently Asked Questions Regarding Red Robin Top Executives and Leadership Team
