Leadership Overview
Red Robin has 10 executives leading key functions including strategy, operations, finance, legal, people, and technology.
Driven by a commitment to guest experience, Red Robin is dedicated to serving craveable, high-quality burgers and fostering a fun environment that brings friends and families together, solidifying its position as the Gourmet Burger Authority.
Driven by a commitment to guest experience, Red Robin is dedicated to serving craveable, high-quality burgers and fostering a fun environment that brings friends and families together, solidifying its position as the Gourmet Burger Authority.
Leadership Roles at Red Robin
Gerard Hart - Acting Chief Executive Officer
Gerard Hart, the Acting Chief Executive Officer at Red Robin, directs the company's overarching strategic vision and operational execution. Hart guides the executive team in maintaining Red Robin's status as the Gourmet Burger Authority, ensuring the delivery of high-quality burgers and a fun dining experience across its extensive network. This leadership role involves optimizing all facets of the business, from guest engagement to financial performance, to drive sustainable growth and market leadership. Hart's focus remains on enhancing the core brand promise and expanding the company's reach through strategic initiatives and operational excellence. Gerard Hart ensures alignment with the company's mission of creating memorable dining experiences that bring people together.
Mark Graff - Chief Financial Officer
Mark Graff, the Chief Financial Officer at Red Robin, directs the company's financial strategy, planning, and reporting. Graff manages all fiscal operations, including budgeting, forecasting, and capital allocation, to support Red Robin's growth objectives and maintain financial stability. This critical role involves analyzing financial performance, identifying opportunities for cost optimization, and ensuring compliance with all financial regulations. Graff's expertise is vital in guiding investment decisions and managing the company's financial health to sustain its position as the Gourmet Burger Authority. Mark Graff's financial acumen underpins the company's ability to deliver value to stakeholders and guests alike.
Jesse Griffith - Chief Operating Officer
Jesse Griffith, the Chief Operating Officer at Red Robin, oversees the day-to-day operations of the restaurant chain, ensuring consistent quality and service across all locations. Griffith manages the operational infrastructure that supports Red Robin's commitment to serving more than two dozen craveable burgers with Bottomless Steak Fries. This role involves optimizing restaurant performance, driving efficiency in service delivery, and maintaining the fun environment that welcomes Guests of all ages. Griffith's responsibilities extend to managing supply chain logistics and ensuring adherence to operational standards that uphold the brand's reputation. Jesse Griffith's leadership ensures that each guest interaction reinforces Red Robin's position as the Gourmet Burger Authority.
Eric Houseman - President & Chief Operating Officer
Eric Houseman, the President & Chief Operating Officer at Red Robin, drives the strategic direction and operational execution across the entire organization. Houseman leads initiatives to enhance the guest experience, ensuring Red Robin remains the Gourmet Burger Authority by delivering high-quality burgers and a fun, welcoming atmosphere. This dual role involves overseeing all aspects of restaurant operations, from front-of-house service to back-of-house efficiency, while also shaping the company's long-term strategic vision. Houseman's leadership focuses on driving innovation in menu offerings, operational processes, and guest engagement strategies. Eric Houseman's comprehensive oversight ensures the seamless integration of strategic goals with daily operational success.
Phyllis Mercurio - Chief Operating Officer & Round Robin, Llc Operating Partner
Phyllis Mercurio, the Chief Operating Officer & Round Robin, Llc Operating Partner at Red Robin, manages critical operational functions and strategic partnerships. Mercurio oversees the execution of operational strategies designed to enhance guest satisfaction and maintain the high standards associated with Red Robin's Gourmet Burger Authority status. This role involves optimizing restaurant performance, ensuring efficient service delivery, and fostering a positive work environment for team members across the United States and Canada. Mercurio's responsibilities include driving operational improvements and supporting the company's franchise agreements. Phyllis Mercurio's dual focus ensures both robust internal operations and effective external partner engagement.
Travis Davis - Co-founder & Chief Operating Officer
Travis Davis, the Co-founder & Chief Operating Officer at Red Robin, brings foundational expertise and operational leadership to the company. Davis oversees key aspects of restaurant operations, ensuring the consistent delivery of Red Robin's signature burgers and the vibrant dining atmosphere. This role involves driving operational excellence, optimizing service protocols, and maintaining the high standards that define the Gourmet Burger Authority. Davis's responsibilities include managing operational teams, implementing efficiency improvements, and supporting the company's expansion efforts across the United States and Canada. Travis Davis's deep understanding of the brand's origins informs strategic operational decisions, reinforcing Red Robin's commitment to guest satisfaction.
Deena DePhilips - Vice Head of Technology, President & Interim Chief Information Officer, 2022-2023)
Deena DePhilips, the Vice Head of Technology, President & Interim Chief Information Officer at Red Robin, leads the company's technology strategy and digital transformation initiatives. De Philips oversees the development and implementation of innovative technological solutions that enhance operational efficiency and elevate the guest experience, reinforcing Red Robin's Gourmet Burger Authority positioning. This role involves managing IT infrastructure, cybersecurity, and digital platforms to support the company's extensive network of restaurants and online ordering capabilities. De Philips's expertise is crucial in driving technological advancements that align with business objectives and improve overall performance. Deena DePhilips ensures that technology serves as a key enabler for Red Robin's continued success and market leadership.
Ted Topkof - President
Ted Topkof, the President at Red Robin, drives strategic initiatives and operational oversight to enhance the company's market position. Topkof focuses on advancing Red Robin's mission to be the Gourmet Burger Authority, ensuring a superior guest experience through high-quality food and a fun, welcoming atmosphere. This leadership position involves collaborating with the executive team to refine business strategies, optimize operational performance, and explore avenues for growth and innovation. Topkof's responsibilities include fostering strong relationships with stakeholders and ensuring alignment across all departments to achieve corporate objectives. Ted Topkof's leadership is instrumental in guiding Red Robin's continued success and commitment to guest satisfaction.
Sarah Mussetter - Chief Legal Officer
Sarah Mussetter, the Chief Legal Officer at Red Robin, provides strategic legal counsel and oversees all legal affairs for the company. Mussetter ensures Red Robin operates in full compliance with all applicable laws and regulations, safeguarding the company's interests and reputation. This role involves managing corporate governance, litigation, intellectual property, and contract negotiations to support the company's business objectives and its status as the Gourmet Burger Authority. Mussetter's expertise is critical in navigating complex legal landscapes and mitigating risks associated with the restaurant industry. Sarah Mussetter's diligent oversight protects the company's assets and facilitates its continued growth and operational integrity.
Humera Kassem - Chief People Officer
Humera Kassem, the Chief People Officer at Red Robin, leads human resources strategy and talent management to foster a positive and productive work environment. Kassem oversees initiatives focused on employee engagement, development, and retention, ensuring Red Robin attracts and retains top talent to uphold its reputation as the Gourmet Burger Authority. This role involves developing comprehensive HR policies, managing compensation and benefits, and cultivating a strong company culture that supports the brand's mission. Kassem's strategic approach to people operations is vital for driving employee satisfaction and operational excellence across all restaurant locations. Humera Kassem ensures that the company's people are empowered to deliver exceptional guest experiences.
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