Purple Communications Executive and Leadership Team

June, 2026

Leadership Overview

Purple Communications has 5 executives leading key functions including operations, finance, information technology, technology development, and sales and marketing.

Driven by a commitment to accessibility, Purple Communications delivers essential communication solutions, fostering connection and inclusion for the deaf and hard-of-hearing community through innovative interpreting and CART services.

Leadership Roles at Purple Communications

  • Chief Financial Officer - Michael Osburn
  • Chief Operating Officer - Francine Cummings
  • Chief Information Officer - William Billbrough
  • Chief Technology Officer - Zarko Roganovic
  • Chief Sales & Marketing Officer - Norman Chan
  • Michael Osburn - Chief Financial Officer

    Michael Osburn, the Chief Financial Officer at Purple Communications, manages the company's financial strategy and health. Overseeing all fiscal operations, the Chief Financial Officer ensures robust financial planning and accurate reporting. This critical role involves managing budgets, analyzing financial performance, and identifying opportunities for profitable growth. By maintaining strong financial controls, Michael Osburn supports the company's mission to provide essential communication services. The Chief Financial Officer's expertise is vital in guiding investment decisions and ensuring the long-term sustainability of Purple Communications. Osburn also collaborates with other executives to align financial objectives with strategic business development, particularly in expanding service offerings and market penetration.

    Francine Cummings - Chief Operating Officer

    Francine Cummings, the Chief Operating Officer at Purple Communications, directs all operational facets of the company's service delivery. Overseeing the deployment of on-site ASL interpreting services and video relay interpreting (VRI), the Chief Operating Officer ensures seamless execution across all client interactions. This leadership role involves optimizing resource allocation and managing the interpreter network to meet diverse communication needs. By enhancing service protocols, Francine Cummings drives efficiency and maintains the high standards Purple Communications is known for. The Chief Operating Officer's focus remains on scaling operations to expand reach and impact within the deaf and hard-of-hearing community. Cummings also spearheads initiatives to integrate CART solutions, further broadening the company's accessibility offerings and solidifying its market position.

    William Billbrough - Chief Information Officer

    William Billbrough, the Chief Information Officer at Purple Communications, leads the company's information technology infrastructure and strategy. Overseeing all IT operations, the Chief Information Officer ensures the security, reliability, and efficiency of the technological systems supporting service delivery. This role involves managing the implementation of new technologies and maintaining existing platforms that facilitate on-site ASL interpreting, VRI, and CART solutions. By optimizing IT resources, William Billbrough enhances the operational capabilities of Purple Communications. The Chief Information Officer's strategic vision is crucial for adapting to evolving technological landscapes and supporting the company's growth objectives. Billbrough also focuses on data management and cybersecurity to protect sensitive client information and maintain service integrity.

    Zarko Roganovic - Chief Technology Officer

    Zarko Roganovic, the Chief Technology Officer at Purple Communications, drives the technological innovation underpinning the company's services. Overseeing the development and implementation of cutting-edge technology solutions, the Chief Technology Officer ensures Purple Communications remains at the forefront of communication accessibility. This role involves architecting and refining the technical frameworks for video relay interpreting (VRI) and CART services, enhancing user experience and service quality. By championing technological advancements, Zarko Roganovic directly contributes to the company's ability to serve the deaf and hard-of-hearing community effectively. The Chief Technology Officer's focus is on leveraging technology to expand service capabilities and improve operational efficiency. Roganovic also guides research and development efforts to anticipate future communication needs and maintain a competitive technological edge.

    Norman Chan - Chief Sales & Marketing Officer

    Norman Chan, the Chief Sales & Marketing Officer at Purple Communications, directs the company's go-to-market strategy and revenue generation efforts. Overseeing all sales and marketing initiatives, the Chief Sales & Marketing Officer drives brand awareness and customer acquisition across key markets. This leadership position involves developing and executing comprehensive sales plans and marketing campaigns to promote on-site ASL interpreting, VRI, and CART solutions. By fostering strong client relationships and identifying new business opportunities, Norman Chan expands Purple Communications' market presence. The Chief Sales & Marketing Officer's strategic insights are essential for achieving growth targets and reinforcing the company's position as a leader in communication services. Chan also leads efforts to communicate the value proposition of Purple Communications to diverse client segments.

    Frequently Asked Questions Regarding Purple Communications Top Executives and Leadership Team

    Who leads Purple Communications?
    Purple Communications is led by Michael Osburn (Chief Financial Officer), along with executives such as Francine Cummings (Chief Operating Officer) and William Billbrough (Chief Information Officer).
    Who is part of Purple Communications’s executive team?
    The executive team of Purple Communications includes leaders such as Michael Osburn (Chief Financial Officer), Francine Cummings (Chief Operating Officer), William Billbrough (Chief Information Officer) and other senior executives.
    How many executives does Purple Communications have?
    Purple Communications has 5 executives leading key business areas.
    What roles are included in Purple Communications’s leadership team?
    The leadership team of Purple Communications includes roles such as Chief Financial Officer, Chief Operating Officer, Chief Information Officer, Chief Technology Officer, Chief Sales & Marketing Officer.