Press Ganey Executive and Leadership Team

July, 2026

Leadership Overview

Press Ganey has 10 executives leading key functions including strategy, operations, finance, technology, human resources, and market development.

Driven by a commitment to transforming healthcare, Press Ganey leverages its innovative Human Experience platform to convert complex data into actionable insights, ultimately shaping a better future for patient care and organizational success.

Leadership Roles at Press Ganey

  • Chief Executive Officer - Elle Everstein
  • Chief Financial Officer - Clemente Cohen
  • Chief Operating Officer - Paul Worland
  • Market President - Daniel Schreiber
  • President, Emerging Markets - Bob McSweeney
  • President, Market, Member Experience - Darryl Wills
  • President, Provider Market - Jason Macedonia
  • Chief of Staff - Peggy Baxter
  • Chief Technology Officer - Ravichandran Gopalan
  • Chief Human Resources Officer - Cassandra Willis-Abner
  • Elle Everstein - Chief Executive Officer

    Elle Everstein, the Chief Executive Officer at Press Ganey, directs the overarching corporate strategy and vision. Everstein guides the organization's mission to deliver the most innovative and connected Human Experience platform, ensuring data-driven insights translate into impactful stories that advance healthcare worldwide. This leadership role involves setting the strategic direction for all departments, fostering a culture of innovation, and driving the company's growth trajectory. Everstein's focus remains on maximizing the platform's capabilities to address critical challenges within the healthcare industry, enhancing patient outcomes and operational efficiencies. The Chief Executive Officer's responsibilities extend to stakeholder relations and ensuring the company's long-term sustainability and market leadership. Elle Everstein's strategic oversight is fundamental to Press Ganey's ability to transform data into meaningful change.

    Clemente Cohen - Chief Financial Officer

    Clemente Cohen, the Chief Financial Officer at Press Ganey, manages all financial aspects of the organization, including budgeting, forecasting, and financial reporting. Cohen ensures the fiscal health and strategic financial planning necessary to support Press Ganey's innovative healthcare software solutions and the Human Experience platform. This leadership position involves overseeing investment strategies, managing capital, and optimizing financial performance to drive sustainable growth. The Chief Financial Officer's responsibilities are integral to the company's ability to invest in cutting-edge technology and talent. Cohen's financial acumen supports the transformation of data into insights that change the world. Clemente Cohen's financial stewardship is vital for Press Ganey's continued expansion and market impact.

    Paul Worland - Chief Operating Officer

    Paul Worland, the Chief Operating Officer at Press Ganey, oversees the daily operational execution and efficiency of the company's software solutions and service delivery. Worland ensures the seamless integration of talent and expertise to power the Human Experience platform, transforming raw data into actionable insights for clients. This involves optimizing internal processes, managing resource allocation, and driving operational excellence across all functional areas. The Chief Operating Officer's role is critical in scaling the company's offerings and maintaining high standards of service delivery. Worland's leadership focuses on enhancing the platform's connectivity and innovation pipeline, directly supporting the company's objective to change the world through data-driven storytelling. Paul Worland's operational management is key to Press Ganey's client success.

    Daniel Schreiber - Market President

    Daniel Schreiber, the Market President at Press Ganey, spearheads market-specific strategies and client relationships, driving the adoption of the company's healthcare software solutions. Schreiber focuses on translating the Human Experience platform's capabilities into tangible value for clients within designated markets, ensuring data insights lead to impactful outcomes. This role involves leading sales efforts, fostering strong partnerships, and understanding regional healthcare needs. The Market President's responsibilities are crucial for expanding Press Ganey's reach and reinforcing its commitment to changing the world through improved patient experiences. Schreiber's leadership ensures that clients receive tailored support and strategic guidance. Daniel Schreiber's market focus is vital for Press Ganey's growth.

    Bob McSweeney - President, Emerging Markets

    Bob McSweeney, the President of Emerging Markets at Press Ganey, drives the strategic expansion and development of the company's presence in new and growing territories. McSweeney focuses on adapting the Human Experience platform and its data-driven insights to meet the unique needs of emerging healthcare landscapes. This leadership position involves identifying market opportunities, building strategic alliances, and establishing operational frameworks for sustained growth. The President of Emerging Markets' role is critical in extending Press Ganey's mission globally. McSweeney's efforts ensure that innovative solutions are accessible, helping to change the world by improving healthcare delivery in diverse regions. Bob McSweeney's leadership in emerging markets is key to global expansion.

    Darryl Wills - President, Market, Member Experience

    Darryl Wills, the President of Market and Member Experience at Press Ganey, directs strategies focused on enhancing client engagement and the overall value derived from the Human Experience platform. Wills oversees initiatives designed to ensure members and markets fully leverage data insights for improved patient and organizational outcomes. This leadership role involves cultivating strong client relationships, driving platform adoption, and ensuring a seamless experience for all stakeholders. The President of Market and Member Experience's focus is on translating the company's mission into tangible benefits for its user base. Wills's dedication ensures that Press Ganey's solutions effectively turn data into stories that change the world. Darryl Wills's commitment to member experience is central to Press Ganey's success.

    Jason Macedonia - President, Provider Market

    Jason Macedonia, the President of the Provider Market at Press Ganey, leads the strategic engagement and growth initiatives targeting healthcare providers. Macedonia focuses on delivering the full potential of the Human Experience platform to clinicians and healthcare systems, enabling them to transform data into actionable insights for enhanced patient care. This role involves deep understanding of provider challenges, developing tailored solutions, and fostering strong partnerships within the provider ecosystem. The President of Provider Market's responsibilities are crucial for driving adoption and demonstrating the value of Press Ganey's offerings. Macedonia's leadership ensures providers are equipped to improve outcomes and change the world through better healthcare delivery. Jason Macedonia's focus on providers is vital for Press Ganey's mission.

    Peggy Baxter - Chief of Staff

    Peggy Baxter, the Chief of Staff at Press Ganey, acts as a strategic partner to the executive leadership, facilitating the execution of key initiatives and ensuring alignment across departments. Baxter supports the Chief Executive Officer in driving the company's mission to deliver an innovative Human Experience platform that turns data into transformative insights. This role involves managing cross-functional projects, optimizing communication flows, and enhancing organizational effectiveness. The Chief of Staff's responsibilities are crucial for streamlining operations and accelerating strategic priorities. Baxter's efforts ensure that Press Ganey's best-in-class talent and expertise are effectively leveraged to achieve its goals. Peggy Baxter's operational support is essential for Press Ganey's strategic objectives.

    Ravichandran Gopalan - Chief Technology Officer

    Ravichandran Gopalan, the Chief Technology Officer at Press Ganey, leads the technological vision and development of the company's software solutions, including the Human Experience platform. Gopalan is responsible for architecting and implementing innovative technologies that enable the transformation of data into actionable insights. This involves overseeing the entire technology stack, ensuring scalability, security, and performance of the platform. The Chief Technology Officer's role is pivotal in driving technological advancements that support Press Ganey's mission to change the world through data. Gopalan's expertise ensures the platform remains at the forefront of innovation, providing clients with best-in-class tools. Ravichandran Gopalan's technical leadership is fundamental to Press Ganey's product evolution.

    Cassandra Willis-Abner - Chief Human Resources Officer

    Cassandra Willis-Abner, the Chief Human Resources Officer at Press Ganey, directs all human capital strategies, fostering a culture that supports innovation and employee development. Willis-Abner ensures that Press Ganey attracts, retains, and cultivates best-in-class talent essential for delivering the Human Experience platform and driving the company's mission. This leadership role encompasses talent acquisition, organizational development, compensation and benefits, and employee engagement initiatives. The Chief Human Resources Officer's focus is on building a high-performing workforce capable of turning data into insights that change the world. Willis-Abner's strategic approach to human resources is critical for aligning employee efforts with the company's overarching goals. Cassandra Willis-Abner's leadership in HR is key to Press Ganey's success.
    Cassandra Willis-Abner

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    Frequently Asked Questions Regarding Press Ganey Top Executives and Leadership Team

    Who leads Press Ganey?
    Press Ganey is led by Elle Everstein (Chief Executive Officer), along with executives such as Clemente Cohen (Chief Financial Officer) and Paul Worland (Chief Operating Officer).
    Who is part of Press Ganey’s executive team?
    The executive team of Press Ganey includes leaders such as Elle Everstein (Chief Executive Officer), Clemente Cohen (Chief Financial Officer), Paul Worland (Chief Operating Officer) and other senior executives.
    How many executives does Press Ganey have?
    Press Ganey has 10 executives leading key business areas.
    What roles are included in Press Ganey’s leadership team?
    The leadership team of Press Ganey includes roles such as Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Market President, President, Emerging Markets.