Pacific Smiles Group Executive and Leadership Team

Andrew Vidler, the Managing Director & Chief Executive Officer at Pacific Smiles Group, directs the overarching corporate strategy and long-term growth initiatives. Overseeing the expansion of dental facilities across the Australian Capital Territory, New South Wales, Victoria, and Queensland, the Managing Director & Chief Executive Officer ensures alignment between clinical support services and market demand. This leadership role involves constant engagement with the Board to maintain financial performance and operational excellence. By optimizing the business model for Pacific Smiles Dental Centres and nib Dental Care Centres, Andrew Vidler drives sustainable value for stakeholders. The Managing Director & Chief Executive Officer prioritizes the delivery of fully serviced, high-quality dental environments. Through rigorous oversight of corporate governance and strategic planning, Vidler secures the competitive position of the company within the Australian healthcare sector while fostering a culture of clinical excellence and administrative efficiency.

Lisa Skene, the Chief Operating Officer at Pacific Smiles Group, manages the daily operational performance of dental facilities across the Australian Capital Territory, New South Wales, Victoria, and Queensland. Overseeing the provision of materials, support staff, and administrative services, the Chief Operating Officer ensures that every Pacific Smiles Dental Centre and nib Dental Care Centre functions at peak efficiency. This role involves standardizing clinical support processes to maintain high service quality for dentists and patients alike. By optimizing supply chain logistics and facility management, Lisa Skene drives operational excellence throughout the national network. The Chief Operating Officer collaborates with regional managers to resolve logistical challenges and improve facility throughput. Through the implementation of rigorous operational protocols, Skene supports the scalability of the business model, ensuring that the company consistently delivers high-quality, fully equipped environments for dental practitioners across the entire Australian footprint.

Robert Lister, the Chief Information Officer at Pacific Smiles Group, architects the digital infrastructure supporting dental operations across all regional facilities. Managing the integration of advanced practice management software and secure patient data systems, the Chief Information Officer ensures seamless connectivity between administrative staff and dental practitioners. This role involves protecting sensitive health information while driving technological innovation to streamline patient intake and clinical reporting. By modernizing the digital ecosystem, Robert Lister enhances operational efficiency across the Australian network. The Chief Information Officer collaborates with executive leadership to implement scalable IT solutions that support the growth of Pacific Smiles Dental Centres and nib Dental Care Centres. Through the deployment of robust cybersecurity frameworks and data analytics, Lister optimizes the technological backbone of the company, ensuring that all facilities maintain high standards of digital reliability and service delivery.

Alice Telford, the Chief Marketing Officer at Pacific Smiles Group, executes comprehensive brand strategies to increase patient engagement across the Australian market. Overseeing national marketing campaigns for Pacific Smiles Dental Centres and nib Dental Care Centres, the Chief Marketing Officer drives brand awareness and patient acquisition through targeted digital and traditional channels. This leadership role involves analyzing market trends to ensure that the value proposition of fully serviced dental facilities reaches diverse demographics. By aligning marketing initiatives with regional operational goals, Alice Telford strengthens the market presence of the company. The Chief Marketing Officer manages the public image and communication strategy, ensuring consistent messaging across all states of operation. Through data-driven insights and creative campaign management, Telford optimizes the patient journey, ultimately supporting the growth of the dental network and reinforcing the reputation of the company as a leader in accessible dental care.

Troy Wright, the Chief People Officer at Pacific Smiles Group, directs human resources strategy and talent management across the entire organization. Overseeing the recruitment, training, and retention of support staff for Pacific Smiles Dental Centres and nib Dental Care Centres, the Chief People Officer ensures that every facility maintains a high-performing workforce. This leadership role involves developing professional development programs and fostering a culture of clinical support and administrative excellence. By aligning workforce capabilities with the strategic goals of the company, Troy Wright drives organizational health and employee engagement. The Chief People Officer manages complex labor relations and organizational design to support the expansion of the dental network across Australia. Through the implementation of robust HR policies and performance management systems, Wright optimizes the human capital of the company, ensuring that all teams remain focused on delivering exceptional service to dental practitioners and patients.