Pacific Smiles Group Executive and Leadership Team

Michelle Dries, the Chief Executive Officer at Pacific Smiles Group, directs the overarching corporate strategy and long-term vision for the organization. Dries oversees the expansion of dental service facilities across the Australian Capital Territory and Queensland, ensuring alignment with clinical excellence standards. By managing relationships with the Board and key stakeholders, the Chief Executive Officer drives operational efficiency and financial performance. Michelle Dries maintains a focus on scaling the network of dental centers while upholding the reputation of the brand. This leadership role involves navigating complex regulatory environments and market shifts to secure a competitive advantage. Through the implementation of robust governance frameworks, the Chief Executive Officer fosters a culture of accountability and excellence. Dries prioritizes the delivery of high-quality support services to dentists, ultimately strengthening the market position of the company within the Australian healthcare sector.

Andrew Vidler, the Managing Director & Chief Executive Officer at Pacific Smiles Group, executes the primary business objectives and growth initiatives for the entire network. Vidler manages the integration of nib Dental Care Centres into the broader operational framework, ensuring consistent service delivery across New South Wales and Victoria. The Managing Director & Chief Executive Officer architects strategic partnerships that enhance the value proposition for affiliated dental practitioners. Andrew Vidler monitors macro-level market trends to identify opportunities for geographic expansion and service diversification. By coordinating with executive leadership, the Managing Director & Chief Executive Officer ensures that all administrative and material support services meet the evolving needs of the clinical teams. This role involves balancing fiscal responsibility with the commitment to providing fully equipped, modern facilities. Vidler secures the long-term sustainability of the organization through disciplined capital allocation and a focus on operational excellence.

Lisa Skene, the Chief Operating Officer at Pacific Smiles Group, manages the day-to-day functionality of all dental centers across the Australian network. Skene oversees the deployment of support staff and the maintenance of clinical equipment to ensure seamless operations for practitioners. The Chief Operating Officer drives process improvements that enhance patient throughput and administrative efficiency. Lisa Skene coordinates with regional managers to maintain high standards of service delivery in the Australian Capital Territory and Queensland. This leadership role involves optimizing supply chain logistics for dental materials and ensuring that all facilities remain fully compliant with industry regulations. By streamlining internal workflows, the Chief Operating Officer supports the growth of the company and improves the overall experience for both dentists and patients. Skene focuses on operational scalability, ensuring that the infrastructure remains robust enough to support the expanding footprint of the organization.

Robert Lister, the Chief Information Officer at Pacific Smiles Group, directs the digital transformation and technological infrastructure of the organization. Lister oversees the implementation of advanced practice management software and secure data systems that support clinical operations across all locations. The Chief Information Officer architects scalable IT solutions that improve administrative workflows and patient record management. Robert Lister manages cybersecurity protocols to protect sensitive health information while ensuring system reliability for dental centers in New South Wales and Victoria. This leadership role involves integrating new technologies that enhance the efficiency of support services provided to dentists. By leveraging data analytics, the Chief Information Officer provides actionable insights that inform strategic decision-making across the executive team. Lister ensures that the technological foundation of the company remains agile, supporting the long-term goal of providing modern, efficient, and accessible dental care services throughout the Australian market.

Alice Telford, the Chief Marketing Officer at Pacific Smiles Group, drives the brand strategy and patient acquisition efforts across the national network. Telford oversees the development of marketing campaigns that highlight the accessibility and quality of the dental facilities. The Chief Marketing Officer manages the digital presence and local outreach initiatives that connect the company with communities in the Australian Capital Territory and Queensland. Alice Telford coordinates with regional teams to ensure that brand messaging remains consistent while addressing specific local market needs. This leadership role involves analyzing patient feedback and market data to refine promotional strategies and increase center utilization. By building strong brand awareness, the Chief Marketing Officer supports the growth of the company and strengthens the relationship between the organization and the public. Telford ensures that marketing efforts effectively communicate the value of the support services provided to affiliated dental practitioners.

Troy Wright, the Chief People Officer at Pacific Smiles Group, directs the human resources strategy and talent management initiatives for the entire organization. Wright oversees recruitment, professional development, and employee engagement programs designed to attract and retain top-tier support staff and administrative professionals. The Chief People Officer architects organizational culture initiatives that foster a collaborative and high-performance environment across all dental centers. Troy Wright manages workforce planning to ensure that each facility in New South Wales and Victoria maintains adequate staffing levels to support clinical operations. This leadership role involves implementing performance management systems that align individual contributions with the broader corporate mission. By prioritizing employee well-being and career growth, the Chief People Officer strengthens the internal capabilities of the company. Wright ensures that the organization remains an employer of choice, ultimately supporting the delivery of exceptional service to dental practitioners and patients alike.