Pacific Smiles Group Executive and Leadership Team

Michelle Dries, the Chief Executive Officer at Pacific Smiles Group, directs the overarching corporate strategy and long-term growth initiatives. Overseeing the expansion of dental facilities across the Australian Capital Territory, New South Wales, Victoria, and Queensland, the Chief Executive Officer ensures operational excellence within every center. Dries manages the alignment of administrative support services with the needs of independent dental practitioners. By optimizing the delivery of materials and marketing resources, the Chief Executive Officer maintains high standards of patient care. Michelle Dries also collaborates with the Board to refine business models that support sustainable profitability. This leadership role involves navigating complex regulatory environments while fostering a culture of clinical quality. Through consistent focus on operational efficiency, the Chief Executive Officer drives the company toward market leadership in the dental sector, ensuring that all facilities remain fully serviced and equipped for modern dentistry.

Andrew Vidler, the Managing Director & Chief Executive Officer at Pacific Smiles Group, architects the primary vision for the organization and manages high-level stakeholder relations. Focusing on the strategic integration of Pacific Smiles Dental Centres and nib Dental Care Centres, the Managing Director & Chief Executive Officer drives national growth across diverse Australian regions. Vidler oversees the financial health of the company, ensuring that administrative services and facility management remain competitive. By coordinating with the executive team, the Managing Director & Chief Executive Officer aligns corporate objectives with the evolving demands of the dental industry. Andrew Vidler also monitors market trends to identify new opportunities for facility expansion and service enhancement. This leadership role requires balancing operational demands with long-term investment strategies. Ultimately, Vidler secures the company's position as a premier provider of dental support services, maintaining a focus on delivering value to both practitioners and patients.

Lisa Skene, the Chief Operating Officer at Pacific Smiles Group, directs the day-to-day operations of the dental facility network. Overseeing the logistical requirements of centers across Australia, the Chief Operating Officer ensures that all locations remain fully equipped with necessary materials and support staff. Skene manages the operational workflows that allow dentists to focus exclusively on patient care while the company handles administrative burdens. By monitoring performance metrics across New South Wales, Victoria, and Queensland, the Chief Operating Officer identifies areas for process improvement and efficiency gains. Lisa Skene also coordinates with regional managers to maintain consistent service standards throughout the entire network. This leadership role involves solving complex operational challenges to ensure that every facility functions at peak capacity. Through rigorous oversight of facility management, the Chief Operating Officer drives the operational success that underpins the company's reputation for quality dental care.

Alice Telford, the Chief Marketing Officer at Pacific Smiles Group, directs all brand positioning and patient acquisition strategies across the Australian market. Overseeing the promotion of Pacific Smiles Dental Centres and nib Dental Care Centres, the Chief Marketing Officer ensures consistent messaging that highlights the accessibility and quality of dental services. Telford manages the development of digital and traditional campaigns designed to increase patient volume in New South Wales, Queensland, and beyond. By analyzing consumer behavior, the Chief Marketing Officer optimizes marketing spend to maximize return on investment for the company's facilities. Alice Telford also collaborates with operational leaders to ensure that marketing initiatives align with the capacity of local dental centers. This leadership role involves building strong brand equity that resonates with diverse patient demographics. Through strategic communication, the Chief Marketing Officer drives brand awareness and supports the overall growth objectives of the organization.

Robert Lister, the Chief Information Officer at Pacific Smiles Group, architects the digital infrastructure and technology systems that support dental facility operations. Overseeing the implementation of secure patient management software and administrative platforms, the Chief Information Officer ensures seamless data flow across all locations in the Australian Capital Territory and other regions. Lister manages the cybersecurity framework to protect sensitive patient information while maintaining high system availability. By integrating advanced technology into the daily workflows of dental centers, the Chief Information Officer improves administrative efficiency and clinical support. Robert Lister also leads the digital transformation strategy, identifying new tools that enhance the patient experience and streamline facility management. This leadership role involves coordinating with the executive team to ensure that technological investments support the company's broader business goals. Through robust IT governance, the Chief Information Officer maintains the reliability and scalability of the company's digital ecosystem.

Troy Wright, the Chief People Officer at Pacific Smiles Group, directs the human resources strategy and talent management initiatives for the entire organization. Overseeing the recruitment and retention of support staff and administrative professionals, the Chief People Officer ensures that every dental center maintains a high-performing team. Wright manages the development of training programs that align with the company's commitment to excellence in patient service. By fostering a positive workplace culture across the Australian network, the Chief People Officer drives employee engagement and organizational stability. Troy Wright also collaborates with the executive team to design compensation and benefits structures that attract top talent in the healthcare sector. This leadership role involves navigating labor regulations and promoting diversity and inclusion within the workforce. Through strategic human capital management, the Chief People Officer supports the company's mission by ensuring that the right people are in place to deliver exceptional dental support services.