OneTouch Direct Executive and Leadership Team

Michael Flodin, the Chief Executive Officer at OneTouch Direct, directs the overarching corporate strategy and vision for the global call center. Flodin guides the company's expansion into new markets and service offerings, ensuring alignment with the core mission of delivering best-in-class customer service. Overseeing all major business units, Michael Flodin drives initiatives that integrate advanced AI tools with human agent expertise to enhance the millions of customer interactions OneTouch Direct facilitates annually. This leadership role involves fostering the company's people-first culture, which is fundamental to achieving exceptional service delivery across telecom, healthcare, banking, and insurance sectors. Flodin's strategic direction ensures OneTouch Direct maintains its competitive edge through innovation and operational excellence, solidifying its position as a leader in omnichannel support.

James Hansen, the Chief Financial Officer at OneTouch Direct, manages all financial operations and fiscal strategy for the global call center. Hansen oversees budgeting, forecasting, and financial reporting, ensuring robust financial health and sustainable growth. This executive directs the allocation of resources to support the company's diverse service offerings, including sales, lead generation, tech support, and asset recovery. James Hansen plays a critical part in evaluating investment opportunities and managing financial risks associated with expanding into new industries like healthcare and banking. The financial oversight provided by Hansen is essential for maintaining operational excellence and supporting the company's commitment to a people-first culture, enabling the achievement of over 6 million customer interactions annually through sound financial planning and management.

Jaimie Bean, the Chief Information Officer at OneTouch Direct, architects and oversees the company's technology infrastructure and digital transformation initiatives. Bean directs the integration of advanced AI tools with existing customer service platforms, enhancing both agent capabilities and customer interaction quality. This leadership role is crucial for maintaining the company's competitive advantage in omnichannel support, ensuring seamless operations across sales, tech support, and lead generation services. Jaimie Bean drives the cybersecurity strategy and data management protocols, safeguarding sensitive client information within the telecom, healthcare, and banking sectors. Bean's focus on technological innovation directly supports the people-first culture by equipping agents with cutting-edge resources, thereby enabling OneTouch Direct to achieve its goal of millions of exceptional customer interactions annually.

Wesley OBrien, the Chief Revenue Officer at OneTouch Direct, spearheads all revenue-generating activities and sales strategies for the global call center. OBrien directs the expansion of client partnerships across diverse industries, including insurance and finance, driving growth in sales, lead generation, and asset recovery services. This executive oversees the sales teams, ensuring they are equipped to deliver best-in-class customer service and meet ambitious revenue targets. Wesley OBrien focuses on optimizing the sales funnel and identifying new market opportunities, directly contributing to the company's ability to manage over 6 million customer interactions annually. OBrien's leadership ensures that the company's innovative approach, combining human insights with AI, translates into tangible business outcomes and sustained revenue growth.