OneTouch Direct Executive and Leadership Team

Michael Flodin, the Chief Executive Officer at OneTouch Direct, directs the overarching strategy and vision for the global call center. Flodin guides the company's expansion into new markets and service offerings, ensuring alignment with the core mission of delivering best-in-class customer service. Overseeing all major business units, Flodin champions the people-first culture that is central to OneTouch Direct's operational philosophy. This leadership role involves fostering innovation, particularly in the integration of AI tools with human agent capabilities to enhance customer interactions. Michael Flodin's strategic direction ensures the company maintains its competitive edge in sales, lead generation, tech support, and asset recovery services across diverse industries like telecom, healthcare, banking, and insurance. The focus remains on driving operational excellence and achieving the millions of customer interactions annually with superior service quality.

Trae Sellers, the Chief Financial Officer at OneTouch Direct, manages the company's financial health and strategic fiscal planning. Sellers oversees all financial operations, including budgeting, forecasting, and financial reporting, ensuring robust fiscal discipline across the global call center. This role is vital in supporting the company's growth initiatives in sales, lead generation, and tech support, while maintaining profitability. Trae Sellers ensures that financial strategies align with the company's commitment to a people-first culture and operational excellence, enabling the delivery of best-in-class customer service. The CFO's oversight extends to managing investments in advanced AI tools and infrastructure, critical for enhancing the over 6 million customer interactions annually. Sellers' financial acumen provides the foundation for OneTouch Direct's sustained success and expansion within the telecom, healthcare, banking, and insurance sectors.

Jaimie Bean, the Chief Information Officer at OneTouch Direct, architects the technological infrastructure that supports the company's global operations and omnichannel support services. Bean drives the integration and advancement of AI tools, ensuring they seamlessly complement the expertise of human agents to elevate customer interactions. This role is critical in enhancing operational excellence and maintaining the company's leadership in tech support and digital service delivery. Jaimie Bean oversees the cybersecurity posture and data management strategies, safeguarding sensitive customer information across the telecom, healthcare, banking, and insurance sectors. The CIO's vision ensures that technology investments directly contribute to achieving over 6 million customer interactions annually with maximum efficiency and effectiveness. Bean's leadership ensures OneTouch Direct remains at the forefront of technological innovation in the customer service industry.

Wesley OBrien, the Chief Revenue Officer at OneTouch Direct, spearheads all revenue-generating activities and drives market expansion for the global call center. OBrien develops and executes strategies to increase sales, optimize lead generation processes, and enhance customer acquisition across all served industries, including telecom, healthcare, banking, and insurance. This leadership position involves close collaboration with sales, marketing, and operations teams to ensure a unified approach to revenue growth. Wesley OBrien focuses on maximizing the value derived from each customer interaction, contributing directly to the company's goal of achieving over 6 million customer interactions annually. The CRO's efforts are crucial in expanding the company's service portfolio, including tech support and asset recovery, while reinforcing the people-first culture that underpins exceptional service delivery. OBrien's strategic initiatives ensure sustained financial performance and market leadership.