OneTouch Direct Executive and Leadership Team

Michael Flodin, the Chief Executive Officer at OneTouch Direct, directs the overarching corporate strategy and vision. Flodin guides the company's expansion into new markets and industries, ensuring alignment with the core mission of delivering best-in-class customer service. Overseeing global operations, the Chief Executive Officer champions the people-first culture, emphasizing the critical role of agents in achieving over 6 million customer interactions annually. This leadership position involves integrating innovative approaches, combining expert human insights with advanced AI tools to enhance customer interactions and drive operational excellence across telecom, healthcare, banking, and insurance sectors. Michael Flodin's strategic direction ensures OneTouch Direct maintains its competitive edge in omnichannel support and asset recovery services.

Trae Sellers, the Chief Financial Officer at OneTouch Direct, manages all financial operations and fiscal strategy. Sellers ensures robust financial health, overseeing budgeting, forecasting, and resource allocation to support the company's global call center operations. The Chief Financial Officer plays a crucial part in analyzing market trends and identifying investment opportunities to fuel growth in areas like sales, lead generation, and tech support. By maintaining stringent financial controls, Trae Sellers supports the company's commitment to operational excellence and its ability to cater to diverse industries including healthcare and banking. This role is vital for sustaining the company's capacity to achieve over 6 million customer interactions annually and invest in advanced AI tools.

Wesley OBrien, the Chief Revenue Officer at OneTouch Direct, drives all revenue-generating activities and sales strategies. OBrien spearheads initiatives to expand the company's client base across key sectors such as telecom, healthcare, and insurance, focusing on delivering best-in-class customer service solutions. The Chief Revenue Officer oversees the development and execution of sales programs, lead generation efforts, and tech support services, ensuring consistent growth and market penetration. By fostering strong client relationships and identifying new service opportunities, Wesley OBrien directly contributes to achieving over 6 million customer interactions annually. This leadership role is essential for integrating innovative approaches and maximizing the impact of advanced AI tools in customer engagement.

Jaimie Bean, the Chief Information Officer at OneTouch Direct, architects the company's technology infrastructure and digital strategy. Bean oversees the implementation and management of advanced AI tools and IT systems that enhance customer interactions and operational efficiency across all service lines, including sales, tech support, and asset recovery. The Chief Information Officer ensures the security and scalability of the technology supporting over 6 million customer interactions annually, crucial for industries like banking and insurance. Jaimie Bean's leadership focuses on leveraging technology to support the people-first culture, enabling agents to deliver exceptional service. This role is fundamental to OneTouch Direct's innovative approach and its position as a global leader in omnichannel support.