NSW Ombudsman Executive and Leadership Team

Chris Clayton, the Chief Operating Officer at NSW Ombudsman, directs the operational framework that supports the agency's mission. Overseeing internal functions, Clayton ensures the efficient delivery of services critical to addressing public complaints and agency performance issues. This leadership role involves optimizing resource allocation and streamlining processes to enhance the effectiveness of investigations and systemic reviews. By managing day-to-day operations, Chris Clayton directly contributes to the agency's ability to scrutinize systems and oversee the delivery of services across the NSW jurisdiction. The Chief Operating Officer's focus remains on maintaining high operational standards and fostering an environment conducive to problem-solving and accountability within the agency's structure.

Leonie Muldoon, the Director and Ag Chief Operating Officer at NSW Ombudsman, spearheads operational strategies that align with the agency's mandate to improve NSW agency performance. This dual role involves directing key operational initiatives while also providing strategic oversight as an acting Chief Operating Officer. Muldoon focuses on enhancing the efficiency of complaint handling processes and the effectiveness of systemic reviews. By managing critical operational workflows, Leonie Muldoon ensures that the agency can adeptly address performance issues identified through public feedback or internal scrutiny. The Director and Ag Chief Operating Officer's leadership drives operational excellence, supporting the agency's commitment to accountability and better public service delivery across the state.

Josh Faulkner, the A and Chief Operating Officer at NSW Ombudsman, drives operational efficiency and strategic execution within the agency's framework. This leadership position focuses on optimizing the processes through which the NSW Ombudsman addresses performance issues in government agencies. Faulkner oversees critical operational functions, ensuring that complaint management and systemic oversight activities are conducted with maximum effectiveness. By implementing robust operational protocols, Josh Faulkner supports the agency's mission to uncover problems and promote improvements in public service delivery. The A and Chief Operating Officer's role is vital in maintaining the agency's capacity to scrutinize systems and respond to public concerns, thereby reinforcing accountability across the NSW jurisdiction.

Anupam Das, the Chief Information Officer at NSW Ombudsman, architects the technological infrastructure supporting the agency's investigative and oversight functions. Overseeing all aspects of information technology, Das ensures robust systems are in place for managing public complaints, agency performance data, and internal operations. This role is crucial for maintaining data integrity and security, enabling effective analysis of agency systems and service delivery. By driving digital transformation initiatives, Anupam Das enhances the agency's capacity to uncover and address performance problems within the NSW jurisdiction. The Chief Information Officer's strategic vision ensures that technology serves as a powerful tool for accountability and continuous improvement in public services.