Municipal Credit Union Executive and Leadership Team

Kyle Markland, the Chief Executive Officer at Municipal Credit Union, directs the overarching strategic vision for the organization. By aligning long-term financial goals with member needs, the Chief Executive Officer ensures sustainable growth across the New York market. Kyle Markland manages high-level relationships with the Board of Directors to maintain institutional integrity and regulatory compliance. This leadership role involves constant evaluation of market trends to refine service delivery models. Through rigorous oversight of all departments, the Chief Executive Officer drives operational excellence and fosters a culture of fiscal responsibility. By prioritizing member-centric banking solutions, the Chief Executive Officer secures the competitive position of the institution. Ultimately, the Chief Executive Officer maintains the core mission of providing accessible financial services to the diverse population of New York.

Frank Madeira, the Chief Financial Officer at Municipal Credit Union, oversees the fiscal health and capital allocation strategies of the institution. By managing the balance sheet and investment portfolios, the Chief Financial Officer ensures long-term stability for members across New York. Frank Madeira directs the budgeting process and financial reporting to provide transparency to the Board of Directors. This role involves analyzing economic indicators to mitigate risk and maximize returns on assets. By maintaining rigorous internal controls, the Chief Financial Officer protects the capital reserves of the organization. Frank Madeira drives financial planning initiatives that support the expansion of banking services. Through strategic oversight of liquidity and interest rate risk, the Chief Financial Officer ensures the institution remains resilient. Ultimately, the Chief Financial Officer provides the financial foundation necessary for the credit union to fulfill its commitment to members.

Toni-Ann Sforza, the Chief Operating Officer at Municipal Credit Union, manages the daily execution of branch operations and service delivery across New York. By optimizing internal workflows, the Chief Operating Officer ensures that member interactions remain efficient and professional. Toni-Ann Sforza coordinates with department heads to streamline administrative processes and reduce operational overhead. This leadership role involves monitoring branch performance metrics to maintain high standards of service quality. By implementing standardized procedures, the Chief Operating Officer improves the consistency of the member experience. Toni-Ann Sforza drives operational agility, allowing the institution to adapt quickly to changing market demands. Through meticulous management of resources, the Chief Operating Officer supports the financial health of the organization. Ultimately, the Chief Operating Officer ensures that all internal systems function in harmony to support the core mission of the credit union.

Jean Civuila Ilunga, the President at Municipal Credit Union, leads the day-to-day execution of the corporate mission across the New York region. By overseeing the integration of various departments, the President ensures that the institution maintains its focus on member-centric financial services. Jean Civuila Ilunga collaborates with the Chief Executive Officer to translate high-level strategy into actionable operational plans. This role involves representing the credit union in community engagements and industry forums to enhance the reputation of the organization. By monitoring performance across all branches, the President drives consistency and excellence in service delivery. Jean Civuila Ilunga manages cross-functional teams to solve complex challenges and improve organizational efficiency. Through proactive leadership, the President supports the growth and stability of the credit union. Ultimately, the President ensures that the institution remains a trusted financial partner for all members.

James Mill, the Chief Technology Officer at Municipal Credit Union, architects the digital infrastructure necessary for modern banking operations. Overseeing the implementation of secure cloud platforms and mobile banking interfaces, the Chief Technology Officer ensures seamless access for members throughout New York. James Mill manages the cybersecurity framework to protect sensitive financial data against emerging threats. This role requires constant collaboration with the Chief Operating Officer to integrate new software solutions into existing branch workflows. By modernizing legacy systems, the Chief Technology Officer improves transaction speed and overall system reliability. The Chief Technology Officer drives innovation by adopting emerging fintech tools that enhance the user experience. Through technical leadership, the Chief Technology Officer supports the broader organizational goal of providing efficient, reliable, and secure financial services to every member.

Cania Infante, the Chief Marketing Officer at Municipal Credit Union, directs the brand strategy and member acquisition efforts throughout New York. By developing targeted campaigns, the Chief Marketing Officer increases awareness of the diverse financial products offered by the institution. Cania Infante manages the digital presence and community outreach programs to strengthen the connection between the credit union and its members. This role involves analyzing consumer behavior to tailor messaging that resonates with the local population. By coordinating with the Chief Technology Officer, the Chief Marketing Officer ensures that digital marketing channels effectively drive traffic to online banking platforms. Cania Infante drives brand loyalty by highlighting the unique value proposition of member-owned banking. Through creative leadership, the Chief Marketing Officer expands the market reach of the organization. Ultimately, the Chief Marketing Officer ensures that the brand remains relevant and trusted within the community.

Shannon Mashburn, the Executive Vice President & Chief Human Resources Officer at Municipal Credit Union, architects the talent acquisition and organizational development strategies. By fostering a culture of professional growth, the Executive Vice President & Chief Human Resources Officer ensures that the workforce remains aligned with the mission of the credit union. Shannon Mashburn manages employee relations, benefits administration, and performance management systems across all New York locations. This role involves designing training programs that equip staff with the skills necessary to provide exceptional member service. By implementing equitable compensation structures, the Executive Vice President & Chief Human Resources Officer drives employee retention and engagement. Shannon Mashburn coordinates with the executive team to ensure that human capital initiatives support the broader business objectives. Through effective leadership, the Executive Vice President & Chief Human Resources Officer builds a high-performing team dedicated to the success of the organization.