Mercy Executive and Leadership Team

Steve Mackin, the President & Chief Executive Officer at Mercy, directs the overarching strategic vision for the entire health system. Overseeing a vast network of hospitals and outpatient facilities, the President & Chief Executive Officer ensures alignment between clinical excellence and operational sustainability. This leadership role involves navigating complex healthcare landscapes to expand access to care across diverse regional markets. By fostering innovation within physician practices and health plans, Steve Mackin drives the organization toward long-term growth and improved patient outcomes. The President & Chief Executive Officer maintains constant communication with the Board to refine corporate objectives and address evolving industry challenges. Through rigorous oversight of system-wide performance, the President & Chief Executive Officer secures the stability of the entire enterprise, ensuring that every facility meets the high standards expected of a leading healthcare provider in the United States.

Libbie Casso, the Chief Financial Officer at Mercy, oversees the fiscal health and long-term financial planning for the entire organization. Managing capital allocation and revenue cycle performance, the Chief Financial Officer ensures that the health system maintains the resources necessary to support its extensive network of hospitals and clinics. This leadership role involves analyzing market trends to guide investment decisions in new medical technologies and facility expansions. By maintaining rigorous financial controls, Libbie Casso protects the economic viability of the health plans and physician practices. The Chief Financial Officer collaborates with other executive leaders to align budgetary priorities with the strategic goals of the system. Through careful monitoring of financial risks and opportunities, the Chief Financial Officer drives sustainable growth. Casso ensures that the organization remains well-positioned to navigate the complexities of the healthcare industry while continuing to provide essential human services to communities.

Mandy Loop, the Corporate, Foundation Vice President & Chief Financial Officer at Mercy, manages the financial operations specifically related to the foundation and corporate development initiatives. Overseeing philanthropic revenue and strategic investments, the Corporate, Foundation Vice President & Chief Financial Officer ensures that charitable contributions are effectively utilized to support health and human services. This role involves building relationships with donors and stakeholders to secure funding for critical infrastructure projects and community health programs. By aligning foundation resources with the broader goals of the organization, Mandy Loop drives the expansion of specialized care facilities. The Corporate, Foundation Vice President & Chief Financial Officer monitors the financial performance of foundation-supported initiatives to ensure transparency and impact. Through meticulous financial oversight, the Corporate, Foundation Vice President & Chief Financial Officer supports the long-term sustainability of the system. Loop plays a vital role in connecting community support with the clinical mission of the organization.

Matthew Janssens, the Chief Financial Officer, Mercy Joplin Mercy Swmo & Ks Communities at Mercy, directs the financial strategy for specific regional operations in the Southwest Missouri and Kansas markets. Overseeing the budget and revenue management for these communities, the Chief Financial Officer, Mercy Joplin Mercy Swmo & Ks Communities ensures that local hospitals and clinics operate with fiscal discipline. This role involves analyzing regional market dynamics to optimize resource distribution and support local health initiatives. By coordinating with the broader corporate finance team, Matthew Janssens ensures that regional financial performance aligns with the overall objectives of the system. The Chief Financial Officer, Mercy Joplin Mercy Swmo & Ks Communities monitors local economic trends to mitigate financial risks and identify growth opportunities. Through diligent management of regional assets, the Chief Financial Officer, Mercy Joplin Mercy Swmo & Ks Communities supports the delivery of high-quality care in these specific geographic areas, ensuring long-term operational success.

Juli Stec, the Chief Operating Officer at Mercy, manages the daily execution of clinical and administrative workflows across the health system. Focusing on internal scaling and process optimization, the Chief Operating Officer streamlines the delivery of services within acute care hospitals and outpatient clinics. This role requires constant coordination with department heads to enhance patient throughput and operational efficiency. By implementing standardized protocols, Juli Stec improves the quality of care provided in physician practices and skilled nursing facilities. The Chief Operating Officer monitors key performance indicators to identify areas for improvement, ensuring that resources are allocated effectively to support regional health initiatives. Through the application of data-driven management, the Chief Operating Officer maintains high standards of service delivery. Stec consistently evaluates operational bottlenecks to ensure that the entire organization functions as a cohesive unit, ultimately supporting the broader mission of providing accessible, high-quality healthcare services.

James Boyd, the Staff Physican and Chief of Staff at Mercy, leads the medical staff and ensures the highest standards of clinical practice across the system. Coordinating between the physician body and the executive leadership team, the Staff Physican and Chief of Staff promotes a culture of safety and evidence-based medicine. This role involves overseeing peer review processes and credentialing to maintain the integrity of the medical staff. By fostering collaboration among specialists and primary care providers, James Boyd improves the continuity of care for patients in hospitals and outpatient settings. The Staff Physican and Chief of Staff addresses clinical challenges by implementing best practices that enhance patient outcomes. Through active engagement with the medical community, the Staff Physican and Chief of Staff ensures that clinical operations remain aligned with the mission of the organization. Boyd provides critical guidance on medical policy, ensuring that the system delivers superior care to every patient.

Joseph Forand, the Immediate Chief of Staff at Mercy, facilitates the rapid execution of administrative and clinical priorities as determined by the executive leadership. Overseeing the immediate implementation of strategic directives, the Immediate Chief of Staff ensures that organizational goals are met with urgency and precision. This role involves managing cross-functional teams to resolve operational bottlenecks and improve the responsiveness of the health system. By acting as a liaison between the executive office and various departments, Joseph Forand ensures that communication remains clear and actionable. The Immediate Chief of Staff monitors the progress of critical projects to ensure they remain on schedule and within scope. Through the coordination of resources and personnel, the Immediate Chief of Staff drives the efficiency of the organization. Forand provides essential support to the leadership team, ensuring that the system remains agile and capable of addressing the immediate needs of patients and staff across all facilities.

Karthik Iyer, the Chief Medical Officer at Mercy, leads the clinical strategy and quality improvement initiatives across the entire health system. Overseeing the development of medical protocols and patient safety standards, the Chief Medical Officer ensures that all hospitals and clinics provide consistent, high-quality care. This role involves analyzing clinical data to identify trends and implement evidence-based practices that improve patient outcomes. By collaborating with physician leaders and administrative staff, Karthik Iyer fosters a culture of excellence and continuous learning. The Chief Medical Officer monitors the performance of clinical departments to ensure compliance with regulatory requirements and internal quality benchmarks. Through the integration of advanced medical technologies and innovative care models, the Chief Medical Officer drives the clinical advancement of the organization. Iyer ensures that the system remains at the forefront of medical practice, providing superior health services to the communities served by the organization.

Scott Tulane, the Chief Operations Officer at Mercy, manages the supply chain logistics and infrastructure development for the health system. Focusing on the physical and logistical backbone of the organization, the Chief Operations Officer ensures that all facilities have the necessary equipment and resources to function effectively. This role involves overseeing the procurement of medical supplies and the maintenance of hospital infrastructure to support clinical operations. By optimizing the supply chain, Scott Tulane reduces costs and improves the availability of essential resources for patient care. The Chief Operations Officer collaborates with facility managers to ensure that all locations meet safety and operational standards. Through the strategic management of physical assets, the Chief Operations Officer drives the efficiency of the system. Tulane ensures that the operational foundation of the organization is robust and capable of supporting the complex needs of a multi-state healthcare provider, ultimately enhancing the overall patient experience.

Lance Faddis, the Chief Administrative Officer at Mercy, oversees the non-clinical administrative functions that support the daily operations of the health system. Managing human resources, information technology, and facility administration, the Chief Administrative Officer ensures that the organization has the necessary support systems to function smoothly. This role involves developing policies that enhance employee engagement and operational productivity. By streamlining administrative processes, Lance Faddis reduces the burden on clinical staff, allowing them to focus on patient care. The Chief Administrative Officer collaborates with other executive leaders to ensure that administrative support aligns with the strategic goals of the system. Through the implementation of efficient administrative workflows, the Chief Administrative Officer drives the overall effectiveness of the organization. Faddis ensures that the infrastructure and personnel management systems are optimized to support the mission of providing high-quality healthcare services across all regional operations and facilities.