Leadership Overview
Macy's has 7 executives leading key functions including military development, marketing, finance, and retail operations.
Driven by a commitment to customer-centricity, Macy's continuously innovates its omnichannel retail strategy, integrating physical and digital experiences to offer a broad spectrum of apparel, beauty, and home goods, solidifying its position as a leading American retailer.
Driven by a commitment to customer-centricity, Macy's continuously innovates its omnichannel retail strategy, integrating physical and digital experiences to offer a broad spectrum of apparel, beauty, and home goods, solidifying its position as a leading American retailer.
Leadership Roles at Macy's
Lia Planzer - Deputy Chief Financial Officer
Lia Planzer, the Deputy Chief Financial Officer at Macy's, supports the financial operations and strategic planning critical to the company's omnichannel retail model. Planzer's role involves assisting in the oversight of financial reporting, budgeting, and forecasting processes, ensuring accuracy and compliance with regulatory standards. This executive contributes to the financial health of Macy's by analyzing performance metrics and identifying areas for cost optimization and revenue enhancement across its diverse brand portfolio. Lia Planzer works closely with the Chief Financial Officer and other senior leaders to develop financial strategies that align with the company's long-term objectives, including its expansion in e-commerce and physical store optimization. The Deputy Chief Financial Officer's expertise is vital in managing the financial complexities of a large retail organization, supporting investment decisions and risk management. Planzer's focus on financial integrity underpins Macy's ability to navigate market fluctuations and sustain profitable growth.
Gloria Javeed - Deputy Chief Financial Officer
Gloria Javeed, the Deputy Chief Financial Officer at Macy's, plays a key part in managing the company's financial infrastructure and strategic fiscal initiatives. Javeed's responsibilities include supporting the financial planning and analysis functions, providing critical insights into the performance of Macy's various retail segments and digital platforms. This executive assists in overseeing capital allocation, treasury operations, and investor relations, ensuring robust financial governance. Gloria Javeed collaborates with cross-functional teams to drive financial discipline and efficiency throughout the organization, supporting the integration of physical and digital retail operations. The Deputy Chief Financial Officer's contribution is essential for maintaining financial stability and enabling strategic investments in technology and store modernization. Javeed's work directly impacts Macy's capacity to adapt to evolving consumer demands and market dynamics, reinforcing the company's financial resilience and long-term viability.
Apeksha Mallya - Deputy Chief Financial Officer
Apeksha Mallya, the Deputy Chief Financial Officer at Macy's, contributes to the strategic financial management and operational efficiency of the retail giant. Mallya's focus includes supporting the financial reporting accuracy and the development of budgets and forecasts that guide Macy's business decisions across its omnichannel network. This role involves analyzing financial data to identify trends, risks, and opportunities, thereby informing strategies for revenue growth and cost control. Apeksha Mallya works in tandem with senior finance leadership to ensure that financial strategies effectively support the company's mission of providing a seamless customer experience through integrated store and digital platforms. The Deputy Chief Financial Officer's role is critical in maintaining financial transparency and supporting the company's investment in innovation and market expansion. Mallya's efforts are instrumental in upholding Macy's financial integrity and driving sustainable performance in the dynamic retail sector.
Deirdre Connelly - President, American Pharmaceuticals, Glaxosmithkline (North)
Deirdre Connelly, the President, American Pharmaceuticals, Glaxosmithkline (North) at Macy's, brings extensive leadership experience from the pharmaceutical sector to her advisory or board capacity. Connelly's background in managing large-scale pharmaceutical operations in North America provides unique insights into market dynamics, regulatory environments, and strategic growth initiatives relevant to consumer-facing businesses. This executive's expertise likely informs Macy's strategic decisions, particularly concerning health and beauty product categories and consumer wellness trends. Deirdre Connelly's role involves contributing to high-level strategic discussions, offering perspectives on market penetration, product development, and operational scaling. The insights derived from Connelly's leadership in a highly regulated industry are invaluable for navigating complex business challenges and identifying new avenues for expansion. Connelly's strategic guidance supports Macy's commitment to evolving its product offerings and enhancing its market position.
Sharon Otterman - Chief Marketing Officer
Sharon Otterman, the Chief Marketing Officer at Macy's, architects and executes comprehensive marketing strategies that drive brand awareness and customer engagement across all channels. Otterman oversees the development and implementation of campaigns that highlight Macy's extensive range of apparel, beauty, and home furnishings, ensuring a cohesive brand message. This leadership position involves managing advertising, digital marketing, social media, and customer loyalty programs, all aimed at enhancing the customer experience and increasing sales. Otterman's responsibilities extend to analyzing market trends and consumer behavior to identify new opportunities for growth and innovation in the competitive retail landscape. By closely collaborating with merchandising and digital teams, the Chief Marketing Officer ensures marketing efforts directly support product launches and promotional events. Sharon Otterman's strategic direction is pivotal in maintaining Macy's relevance and appeal to a diverse customer base, driving traffic to both physical stores and e-commerce platforms.

Teena Johnson - Military Development Program & Asm
Teena Johnson, the Military Development Program & Asm at Macy's, directs initiatives focused on integrating military personnel into the retail workforce. This role involves developing and managing programs that support recruitment, training, and career advancement for service members and their families within the company's operational framework. Johnson ensures these programs align with Macy's broader diversity and inclusion goals, fostering a supportive environment for military talent. The scope of this position includes establishing partnerships with military organizations and overseeing the successful onboarding of program participants. By focusing on this specialized development area, Johnson contributes to building a skilled and dedicated team, enhancing Macy's commitment to community engagement and talent acquisition. The Military Development Program & Asm role is crucial for leveraging the unique skills and leadership qualities inherent in military backgrounds, driving operational excellence across various departments.
Jill Quadland - Team Captain
Jill Quadland, the Team Captain at Macy's, leads and motivates a specific operational team, ensuring the efficient execution of daily tasks within the retail environment. Quadland's responsibilities include overseeing team performance, providing guidance, and fostering a collaborative work atmosphere that aligns with Macy's customer service standards. This role involves managing workflow, addressing immediate operational challenges, and ensuring adherence to company policies and procedures. Jill Quadland's leadership directly impacts the customer experience by ensuring smooth operations in areas such as sales floor management, inventory handling, or customer support. The Team Captain's ability to inspire and direct the team is crucial for achieving departmental goals and contributing to the overall success of Macy's stores. Quadland's dedication to team development and operational excellence supports the company's commitment to delivering quality service and products.
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