Macy's Executive and Leadership Team

Sharon Otterman, the Chief Marketing Officer at Macy's, directs all marketing initiatives, driving brand strategy and customer engagement across the company's diverse portfolio, which includes Macy's, Bloomingdale's, and Bluemercury. Otterman oversees the development and execution of integrated marketing campaigns that span digital, social, and traditional media channels, ensuring a cohesive brand message that resonates with a broad customer base. This leadership role involves analyzing market trends and consumer behavior to identify new opportunities for growth and to enhance the overall customer experience. By collaborating with merchandising and digital teams, Sharon Otterman ensures marketing efforts directly support sales objectives and reinforce Macy's position as a leading omnichannel retailer. The Chief Marketing Officer's strategic vision guides the company's efforts to build lasting customer loyalty and drive revenue through innovative promotional activities and brand storytelling, directly impacting market share and competitive positioning.

Sarah Bettis, the Team Captain at Macy's, spearheads operational execution within designated retail zones, ensuring seamless customer interactions and efficient store operations. Bettis focuses on team leadership, guiding associates to meet sales targets and uphold high standards of customer service across apparel, accessories, and beauty product categories. This role involves direct oversight of daily floor activities, inventory management, and visual merchandising to maintain an appealing and accessible shopping environment. By fostering a collaborative team dynamic, Sarah Bettis drives associate performance and contributes to the overall success of the store's operational objectives. The Team Captain's responsibilities extend to implementing company policies and procedures, ensuring compliance and optimizing workflow to enhance productivity and customer satisfaction within the New York City headquarters' operational framework.

Jill Quadland, the Team Captain at Macy's, manages critical aspects of in-store customer experience and sales performance, particularly within the home furnishings and consumer goods departments. Quadland leads a team of sales associates, providing training and motivation to achieve departmental sales goals and maintain exceptional service levels. This position requires a deep understanding of product merchandising and inventory control to ensure optimal stock availability and presentation. By coordinating daily operations, Jill Quadland ensures that store standards are consistently met, contributing to the seamless integration of physical retail and digital platforms. The Team Captain's focus on operational efficiency and customer engagement directly supports Macy's omnichannel strategy, reinforcing the company's commitment to adapting to evolving consumer preferences and modern retail trends.

Zulisha Alyan, the Team Captain at Macy's, directs front-line sales activities and customer service initiatives, ensuring a positive shopping experience across all product categories. Alyan is responsible for leading and developing sales associates, fostering an environment of high performance and customer-centricity. This role involves managing daily store operations, including opening and closing procedures, cash handling, and ensuring adherence to company policies. By closely monitoring sales performance and customer feedback, Zulisha Alyan identifies areas for improvement and implements strategies to enhance customer satisfaction and loyalty. The Team Captain's dedication to operational excellence directly supports Macy's mission to integrate physical retail with robust digital platforms, driving sales and reinforcing the brand's presence in the competitive retail landscape.

Cynthia Zenon, the Team Captain at Macy's, oversees the execution of sales strategies and customer engagement programs within specific retail sections, focusing on driving revenue and enhancing brand perception. Zenon leads a team of sales professionals, providing guidance on product knowledge, sales techniques, and customer service best practices. This position requires meticulous attention to inventory management and visual merchandising to create an attractive and functional store environment. By ensuring operational efficiency and fostering a positive team atmosphere, Cynthia Zenon contributes significantly to the achievement of departmental sales targets. The Team Captain's role is pivotal in translating Macy's omnichannel strategy into tangible in-store results, adapting store formats and merchandising to meet modern retail trends and consumer demands.

Joseph Frederick, the Team Captain at Macy's, manages the day-to-day operational flow of the sales floor, ensuring efficient customer service and adherence to company standards. Frederick leads a team of associates, focusing on sales performance, product presentation, and maintaining a welcoming store atmosphere. This role involves coordinating staff schedules, overseeing inventory levels, and implementing visual merchandising directives to optimize product display. By driving team productivity and fostering a customer-first approach, Joseph Frederick directly contributes to achieving sales objectives and enhancing the overall shopping experience. The Team Captain's responsibilities are crucial for the effective integration of Macy's physical stores with its digital platforms, supporting the company's evolution in the dynamic retail sector.

Jesse Brooks, the Team Captain at Macy's, directs sales floor operations and customer engagement initiatives, ensuring a high level of service delivery across various product lines. Brooks leads and mentors sales associates, cultivating a performance-driven culture focused on exceeding customer expectations. This position requires diligent oversight of inventory management, visual merchandising standards, and daily operational procedures to maintain store integrity. By championing effective sales techniques and promoting product knowledge, Jesse Brooks plays a key role in driving departmental revenue. The Team Captain's efforts are essential for executing Macy's omnichannel strategy, ensuring a consistent and positive brand experience whether customers shop in-store or online.

Christopher Steele, the Team Captain at Macy's, oversees the execution of sales strategies and operational efficiency within assigned retail areas, focusing on maximizing customer satisfaction and sales volume. Steele leads a team of sales professionals, providing training, performance feedback, and motivation to achieve departmental goals. This role involves managing daily store activities, including inventory control, visual presentation, and ensuring compliance with all company policies. By fostering a collaborative and results-oriented team environment, Christopher Steele contributes to the seamless integration of Macy's physical and digital retail channels. The Team Captain's commitment to operational excellence supports the company's adaptive merchandising strategies and its ongoing evolution in the modern retail landscape.

Maya Joseph, the Team Captain at Macy's, manages frontline sales activities and customer service standards, ensuring a superior shopping experience for all patrons. Joseph leads a team of sales associates, focusing on developing their skills in product knowledge, sales techniques, and customer relationship management. This position requires meticulous oversight of daily store operations, including inventory accuracy, visual merchandising, and adherence to operational protocols. By driving team performance and promoting a customer-centric approach, Maya Joseph directly contributes to achieving sales targets and enhancing brand loyalty. The Team Captain's role is integral to Macy's omnichannel strategy, supporting the company's objective to provide seamless service across all customer touchpoints.

Cassandra Epperson, the Team Captain at Macy's, directs in-store sales initiatives and customer service excellence, ensuring alignment with the company's brand promise and operational objectives. Epperson leads a team of sales associates, providing coaching and support to drive performance and foster a positive work environment. This role involves managing daily store operations, including inventory management, visual merchandising standards, and ensuring compliance with company policies. By focusing on team development and customer engagement, Cassandra Epperson plays a vital part in achieving departmental sales goals and enhancing the overall customer journey. The Team Captain's contributions are crucial for the successful implementation of Macy's omnichannel strategy, adapting to evolving consumer preferences and modern retail trends.