Liberty Mutual Insurance Executive and Leadership Team

James MacPhee, the Executive VP & Chief Operating Officer at Liberty Mutual Insurance, directs the daily operational activities of the global property and casualty business. Overseeing the execution of core insurance services, the Executive VP & Chief Operating Officer ensures that claims processing, policy administration, and customer service functions operate at peak efficiency. This leadership role involves managing large-scale operational budgets and resource allocation to support business growth. By optimizing workflows across various departments, MacPhee enhances the delivery of personal and commercial insurance products. The Executive VP & Chief Operating Officer collaborates with the Board to implement strategic initiatives that improve market position and operational resilience. James MacPhee drives continuous improvement programs to streamline service delivery and reduce costs. Through effective management of operational infrastructure, the Executive VP & Chief Operating Officer ensures the company maintains its reputation for reliability and excellence in the insurance industry.

Nadine Santana, the Global Risk Solutions Programs Chief Operating Officer & Vice President (North America) at Liberty Mutual Insurance, directs the operational execution of risk solutions programs within the North American market. Overseeing the implementation of complex commercial insurance programs, the Global Risk Solutions Programs Chief Operating Officer & Vice President (North America) ensures that service delivery meets the specific needs of large-scale clients. This leadership role involves managing operational workflows and coordinating with underwriting and claims teams to provide comprehensive risk management services. By optimizing program delivery, Santana enhances the value proposition for commercial policyholders. The Global Risk Solutions Programs Chief Operating Officer & Vice President (North America) monitors regional performance metrics to drive continuous improvement in service quality. Nadine Santana manages the operational infrastructure required to support the growth of the Global Risk Solutions business. Through effective leadership, the Global Risk Solutions Programs Chief Operating Officer & Vice President (North America) strengthens the company's market position in North America.

Caroline McKeon, the Vice President and Senior Director, Underwriting Alignment Chief of Staff To President of Underwriting at Liberty Mutual Insurance, directs the strategic alignment of underwriting practices across all business lines. Overseeing the integration of risk assessment protocols, the Vice President and Senior Director, Underwriting Alignment Chief of Staff To President of Underwriting ensures consistency in policy issuance and liability management. This leadership role involves coordinating with the President of Underwriting to refine risk appetite and pricing strategies. By analyzing underwriting performance data, McKeon identifies opportunities to improve profitability and operational precision. The Vice President and Senior Director, Underwriting Alignment Chief of Staff To President of Underwriting facilitates communication between underwriting teams and executive leadership to ensure adherence to corporate standards. Caroline McKeon manages complex projects that enhance the effectiveness of risk selection processes. Through rigorous oversight, the Vice President and Senior Director, Underwriting Alignment Chief of Staff To President of Underwriting supports the company's commitment to financial stability.

Jenna Lebel, the Chief Marketing Officer at Liberty Mutual Insurance, directs all brand strategy and customer acquisition initiatives. Overseeing the development of multi-channel campaigns, the Chief Marketing Officer ensures consistent messaging across personal and commercial insurance segments. This leadership role involves analyzing market trends to refine product positioning for homeowners and automobile coverage. By leveraging data-driven insights, Lebel optimizes advertising spend to maximize return on investment. The Chief Marketing Officer collaborates with product teams to align promotional activities with evolving consumer needs. Jenna Lebel maintains a focus on strengthening brand equity within the competitive property and casualty landscape. Through strategic communication, the Chief Marketing Officer drives awareness and engagement across North American markets. This professional approach fosters long-term loyalty among policyholders while supporting the broader growth objectives of the organization.

David Tam, the Regional Chief Information Officer, , Liberty International Insurance (APAC) at Liberty Mutual Insurance, architects digital infrastructure across the Asia-Pacific region. Overseeing technology integration for international insurance operations, the Regional Chief Information Officer, , Liberty International Insurance (APAC) ensures seamless data flow and system reliability. This leadership role involves modernizing legacy platforms to support regional growth and regulatory compliance. By implementing scalable cloud solutions, Tam enhances operational efficiency for commercial and personal insurance products. The Regional Chief Information Officer, , Liberty International Insurance (APAC) coordinates with global IT leadership to standardize security protocols and infrastructure standards. David Tam manages complex technical projects that facilitate rapid market expansion throughout the APAC territory. Through rigorous oversight of digital assets, the Regional Chief Information Officer, , Liberty International Insurance (APAC) secures the technological foundation necessary for sustained regional performance and competitive advantage.

Michael Clement, the Manager, Human Resources Business & Chief of Staff (APAC) at Liberty Mutual Insurance, directs talent management and organizational alignment within the Asia-Pacific division. Overseeing human capital strategies, the Manager, Human Resources Business & Chief of Staff (APAC) ensures that workforce capabilities match the demands of the regional insurance market. This leadership role involves coordinating cross-functional initiatives to improve employee engagement and operational productivity. By streamlining internal processes, Clement supports the execution of strategic business goals across diverse regional teams. The Manager, Human Resources Business & Chief of Staff (APAC) facilitates communication between executive leadership and local staff to maintain organizational cohesion. Michael Clement monitors performance metrics to identify opportunities for professional development and structural optimization. Through proactive management of human resources, the Manager, Human Resources Business & Chief of Staff (APAC) strengthens the organizational culture and supports the long-term success of regional operations.

Lucilla Rastelli, the Chief Information Officer, Corporate Technology at Liberty Mutual Insurance, architects enterprise-wide technology solutions to support corporate functions. Overseeing the development of internal software and infrastructure, the Chief Information Officer, Corporate Technology ensures that administrative and operational systems remain secure and efficient. This leadership role involves managing large-scale digital transformations that impact global business processes. By optimizing corporate technology stacks, Rastelli enables better data management and reporting capabilities for the entire organization. The Chief Information Officer, Corporate Technology collaborates with other C-suite leaders to align technical investments with long-term business objectives. Lucilla Rastelli drives innovation in corporate systems to improve productivity and reduce operational risk. Through the implementation of advanced computing frameworks, the Chief Information Officer, Corporate Technology maintains the integrity and performance of the company's internal digital ecosystem, supporting the overall mission of providing reliable insurance services.

Lexie Foerschner, the Chief of Staff, Liberty Mutual Surety at Liberty Mutual Insurance, directs strategic planning and operational coordination for the surety business unit. Overseeing the execution of key initiatives, the Chief of Staff, Liberty Mutual Surety ensures that the surety division meets its performance targets and service standards. This leadership role involves facilitating communication between the surety leadership team and other corporate functions to ensure alignment with broader company goals. By managing complex projects and administrative workflows, Foerschner improves the efficiency of surety operations. The Chief of Staff, Liberty Mutual Surety monitors market trends to help the division adapt to changing commercial liability requirements. Lexie Foerschner supports the development of strategic roadmaps that drive growth in the surety market. Through proactive management and cross-functional collaboration, the Chief of Staff, Liberty Mutual Surety strengthens the division's ability to provide essential bonding and insurance services to commercial clients.

Monica Caldas, the Executive VP & Global Chief Information Officer at Liberty Mutual Insurance, architects the global technology strategy and digital transformation roadmap. Overseeing the entire IT organization, the Executive VP & Global Chief Information Officer ensures that the company leverages cutting-edge technology to maintain a competitive edge in the insurance market. This leadership role involves managing global cybersecurity, data analytics, and software development initiatives. By implementing scalable digital platforms, Caldas supports the company's ability to provide innovative insurance products to a global customer base. The Executive VP & Global Chief Information Officer collaborates with the C-suite to align technology investments with long-term business growth. Monica Caldas drives the adoption of emerging technologies to improve operational efficiency and customer experience. Through strategic oversight of the global IT landscape, the Executive VP & Global Chief Information Officer secures the technological future of the organization, ensuring robust performance across all international markets.

Sophie Rosenbaum, the Vice President, Chief of Staff and Strategic Delivery Leader at Liberty Mutual Insurance, directs the execution of high-priority strategic initiatives across the organization. Overseeing the delivery of complex business programs, the Vice President, Chief of Staff and Strategic Delivery Leader ensures that cross-functional teams remain aligned with corporate objectives. This leadership role involves managing the strategic planning process and monitoring the progress of key projects. By facilitating communication between executive leadership and operational units, Rosenbaum ensures that strategic goals translate into actionable results. The Vice President, Chief of Staff and Strategic Delivery Leader identifies and mitigates risks that could impact the successful delivery of corporate programs. Sophie Rosenbaum drives organizational change to improve agility and responsiveness to market shifts. Through rigorous oversight of strategic delivery, the Vice President, Chief of Staff and Strategic Delivery Leader supports the company's ability to achieve its long-term growth and performance targets.