Kiwibank Executive and Leadership Team

July, 2026

Leadership Overview

Kiwibank has 4 executives leading key functions including strategy, finance, people operations, and legal compliance.

Driven by a commitment to customer service, Kiwibank provides essential personal and business banking services, shaping New Zealand's financial landscape through accessible and reliable offerings.

Leadership Roles at Kiwibank

  • Chief Executive Officer - Steve Jurkovich
  • Chief Financial Officer & Chief Operating Officer - Paul Chambers
  • Chief People Officer - Charlotte Ward
  • Chief Legal Officer - Macayla Hughes
  • Steve Jurkovich - Chief Executive Officer

    Steve Jurkovich, the Chief Executive Officer at Kiwibank, directs the overall strategic vision and operational execution for the commercial banking company. Overseeing all major business units, Jurkovich ensures alignment with Kiwibank's mission to provide accessible personal and business banking services across New Zealand. This leadership role involves driving innovation in financial products and customer engagement strategies, directly impacting market share and long-term growth. By fostering a culture of accountability and customer-centricity, Steve Jurkovich guides the organization's expansion and strengthens its position within the New Zealand financial sector. The Chief Executive Officer's purview encompasses all aspects of the company's performance, from financial health to employee development and regulatory adherence, ensuring robust operations and sustained profitability.

    Paul Chambers - Chief Financial Officer & Chief Operating Officer

    Paul Chambers, the Chief Financial Officer & Chief Operating Officer at Kiwibank, manages the company's financial health and operational efficiency. Overseeing financial planning, reporting, and risk management, Chambers ensures robust fiscal discipline across all banking operations. This dual role also encompasses the strategic direction of day-to-day business activities, optimizing resource allocation and driving operational improvements to support Kiwibank's service delivery. By integrating financial strategy with operational execution, Paul Chambers enhances the company's ability to offer competitive personal and business banking solutions. The Chief Financial Officer & Chief Operating Officer's responsibilities include capital management, budgeting, and the implementation of operational frameworks that support sustainable growth and regulatory compliance within the New Zealand market. Chambers' leadership ensures financial stability and operational excellence.
    Paul Chambers

    Charlotte Ward - Chief People Officer

    Charlotte Ward, the Chief People Officer at Kiwibank, leads human capital strategy and organizational development. Overseeing talent acquisition, employee engagement, and culture initiatives, Ward ensures Kiwibank attracts and retains top talent essential for delivering exceptional banking services. This role focuses on cultivating a supportive and high-performing work environment that aligns with the company's values and strategic objectives. By championing employee well-being and professional growth, Charlotte Ward strengthens the internal capabilities required for Kiwibank's continued success in the competitive financial sector. The Chief People Officer's influence extends to shaping policies that promote diversity, inclusion, and overall employee satisfaction, directly contributing to the company's reputation and operational effectiveness. Ward's strategic approach to people management underpins the delivery of customer-focused banking solutions.
    Charlotte Ward
    Macayla Hughes, the Chief Legal Officer at Kiwibank, provides critical legal counsel and oversees regulatory compliance for the organization. Managing all legal affairs, Hughes ensures that Kiwibank's operations adhere to New Zealand's complex financial regulations and corporate governance standards. This leadership position involves mitigating legal risks and safeguarding the company's interests across all banking activities, from personal accounts to business lending. By offering strategic legal guidance, Macayla Hughes supports the company's ability to innovate and expand its service offerings responsibly. The Chief Legal Officer's responsibilities include contract negotiation, litigation management, and advising the executive team on legal implications of business decisions, thereby reinforcing Kiwibank's commitment to integrity and trust. Hughes' expertise is vital for maintaining the company's legal standing and operational integrity.
    Macayla Hughes

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    Frequently Asked Questions Regarding Kiwibank Top Executives and Leadership Team

    Who leads Kiwibank?
    Kiwibank is led by Steve Jurkovich (Chief Executive Officer), along with executives such as Paul Chambers (Chief Financial Officer & Chief Operating Officer) and Charlotte Ward (Chief People Officer).
    Who is part of Kiwibank’s executive team?
    The executive team of Kiwibank includes leaders such as Steve Jurkovich (Chief Executive Officer), Paul Chambers (Chief Financial Officer & Chief Operating Officer), Charlotte Ward (Chief People Officer) and other senior executives.
    How many executives does Kiwibank have?
    Kiwibank has 4 executives leading key business areas.
    What roles are included in Kiwibank’s leadership team?
    The leadership team of Kiwibank includes roles such as Chief Executive Officer, Chief Financial Officer & Chief Operating Officer, Chief People Officer, Chief Legal Officer.