Jackson Hewitt Executive and Leadership Team

Greg Macfarlane, the Chief Executive Officer & President at Jackson Hewitt, directs the overarching corporate strategy and long-term vision for the organization. Macfarlane manages the expansion of tax preparation services across the United States, ensuring alignment between corporate objectives and the needs of individual taxpayers. By fostering partnerships with franchisees, the Chief Executive Officer & President drives consistent service quality and operational excellence. This leadership role involves navigating complex regulatory environments to maintain compliance while scaling the business model. Through rigorous oversight of executive performance, Greg Macfarlane secures the competitive position of the company within the tax services industry. Ultimately, the Chief Executive Officer & President champions innovation in digital tax filing to enhance customer accessibility and satisfaction across all regional markets.

Michael Connaway, the Chief Financial Officer at Jackson Hewitt, manages the fiscal health and capital allocation strategies for the entire enterprise. Connaway oversees financial reporting, budgeting, and long-term investment planning to support the growth of tax preparation services. By analyzing market trends and operational costs, the Chief Financial Officer ensures the company maintains a strong balance sheet while expanding its footprint throughout the United States. This role involves collaborating with the Board to optimize revenue streams and mitigate financial risks associated with seasonal tax cycles. Through precise management of corporate assets, Michael Connaway drives sustainable profitability and shareholder value. Ultimately, the Chief Financial Officer provides the necessary financial infrastructure to support the company's mission of delivering reliable tax solutions to a diverse client base.

Ched Beam, the Chief Financial Officer, Franchisee at Jackson Hewitt, manages the financial relationships and performance metrics specific to the franchised segment of the business. Beam oversees the financial reporting and compliance requirements for franchise partners, ensuring that these locations contribute effectively to the overall corporate revenue goals. By providing financial guidance and support to franchisees, the Chief Financial Officer, Franchisee drives the profitability and sustainability of the franchised network. This role involves analyzing the financial health of individual franchises to identify opportunities for improvement and growth. Through the rigorous monitoring of franchise performance, Ched Beam ensures that the entire network maintains high standards of fiscal responsibility. Ultimately, the Chief Financial Officer, Franchisee supports the company's mission by fostering a financially robust and successful community of franchise partners.

Mary Covington, the Chief Operating Officer at Jackson Hewitt, manages the internal processes and organizational workflows that support nationwide tax preparation operations. Covington oversees the standardization of service delivery protocols to ensure consistent quality across all company-owned locations. By streamlining administrative functions and resource allocation, the Chief Operating Officer drives operational efficiency and reduces overhead costs. This leadership role involves collaborating with regional managers to implement best practices that improve service speed and accuracy for individual taxpayers. Through the continuous refinement of operational systems, Mary Covington supports the company's ability to handle high volumes of tax returns during the busy season. Ultimately, the Chief Operating Officer maintains the structural integrity of the business, ensuring that all internal operations align with the broader mission of providing accessible tax services.

Thomas McAtamney, the Chief Operating Officer, Store Operations & Tax Preparer at Jackson Hewitt, directs the day-to-day management of retail storefronts and the execution of tax preparation services. McAtamney oversees the training and performance of tax preparers to ensure high standards of client service and regulatory compliance. By optimizing store-level workflows, the Chief Operating Officer, Store Operations & Tax Preparer drives productivity and enhances the customer experience at the point of service. This role involves managing the logistics of seasonal staffing and facility readiness across the United States. Through hands-on leadership, Thomas McAtamney ensures that every location operates effectively to meet the needs of taxpayers. Ultimately, the Chief Operating Officer, Store Operations & Tax Preparer secures the operational success of the retail network by focusing on excellence in service delivery.

Erin Pell, the Manager, Market Transition & Chief Operating Officer, Acquisitions at Jackson Hewitt, directs the integration of newly acquired tax preparation businesses into the existing corporate framework. Pell oversees the transition process, ensuring that acquired locations adopt company standards and operational protocols seamlessly. By identifying growth opportunities through strategic acquisitions, the Manager, Market Transition & Chief Operating Officer, Acquisitions drives the expansion of the company's market reach across the United States. This role involves coordinating with legal and financial teams to execute mergers that align with long-term growth objectives. Through the systematic onboarding of new assets, Erin Pell enhances the overall capacity of the organization to serve more taxpayers. Ultimately, the Manager, Market Transition & Chief Operating Officer, Acquisitions strengthens the company's competitive position by successfully scaling the network through targeted business development.

L. Scott Cook, the Chief Operating Officer & District Manager, Region 10, Ahc at Jackson Hewitt, directs regional operations and oversees the performance of tax preparation teams within the designated territory. Cook manages the implementation of corporate policies at the district level, ensuring that service quality remains consistent across all locations in Region 10. By supervising district-wide initiatives, the Chief Operating Officer & District Manager, Region 10, Ahc drives operational efficiency and supports the achievement of regional revenue targets. This role involves mentoring local managers and ensuring that tax preparers have the resources necessary to provide excellent service to taxpayers. Through the effective management of regional assets, L. Scott Cook contributes to the overall success of the company's national operations. Ultimately, the Chief Operating Officer & District Manager, Region 10, Ahc ensures regional excellence in service delivery.

Genevieve Washington, the Vice President Chief Operating Officer at Jackson Hewitt, directs high-level operational strategies that enhance the efficiency of tax preparation services across the United States. Washington oversees the development of cross-functional processes that improve service delivery and client satisfaction. By analyzing operational data, the Vice President Chief Operating Officer identifies bottlenecks and implements solutions to streamline workflows for both company-owned and franchised locations. This leadership role involves collaborating with other executives to ensure that operational goals align with the company's broader mission of providing accessible tax solutions. Through the optimization of internal systems, Genevieve Washington drives productivity and supports the company's ability to scale during peak demand. Ultimately, the Vice President Chief Operating Officer ensures that the organization maintains a high standard of operational excellence in every aspect of the tax preparation business.

Kimberly Hudson, the Chief Marketing Officer at Jackson Hewitt, architects the brand strategy and customer acquisition programs across the United States. Hudson directs national advertising campaigns and digital outreach initiatives designed to increase the visibility of tax preparation services. By leveraging data-driven insights, the Chief Marketing Officer identifies key market segments and tailors messaging to meet the specific needs of individual taxpayers. This leadership role involves coordinating with regional teams to ensure consistent brand messaging across both franchised and company-owned locations. Through the implementation of innovative marketing technologies, Kimberly Hudson drives customer engagement and loyalty during critical tax filing periods. Ultimately, the Chief Marketing Officer strengthens the market presence of the company by effectively communicating the value of professional tax assistance to a broad audience.

Jeff Wolfe, the Chief Information Officer at Jackson Hewitt, directs the development and maintenance of the secure, computerized infrastructure required for processing federal, state, and local tax returns. Wolfe oversees the integration of advanced software solutions that enable accurate and efficient tax preparation across the national network. By prioritizing cybersecurity and data integrity, the Chief Information Officer protects sensitive client information while ensuring seamless system performance during peak filing seasons. This role involves managing the digital transformation of service delivery to enhance the user experience for both tax preparers and clients. Through the strategic deployment of technology, Jeff Wolfe drives operational efficiency and supports the scalability of the company's service model. Ultimately, the Chief Information Officer ensures the reliability of the digital platforms that underpin the entire tax preparation business.