Jackson Hewitt Executive and Leadership Team

Verdell Harris, the Chief Executive Officer at Jackson Hewitt, directs the overarching corporate strategy and long-term vision for the organization. Harris manages the alignment of executive leadership teams to ensure consistent service delivery across the national network of tax preparation offices. By analyzing market trends and consumer demand for federal and state tax filing solutions, the Chief Executive Officer optimizes the competitive positioning of the brand. Verdell Harris maintains rigorous standards for compliance and service quality, which directly impacts the trust clients place in the firm. Through the implementation of scalable business models, the Chief Executive Officer drives sustainable growth and operational excellence. This leadership role involves constant evaluation of the tax landscape to adapt service offerings to evolving regulatory requirements. Ultimately, Harris secures the financial health of the company while expanding the reach of professional tax services to diverse populations throughout the United States.

Greg Macfarlane, the Chief Executive Officer & President at Jackson Hewitt, oversees the daily execution of corporate objectives and the expansion of the national footprint. Macfarlane coordinates with regional directors to ensure that both franchised and company-owned locations meet performance benchmarks. As the Chief Executive Officer & President, Greg Macfarlane architects initiatives that streamline the tax preparation process for millions of individual income tax returns. This role requires deep engagement with stakeholders to foster innovation in service delivery and digital tax solutions. By prioritizing operational efficiency, the Chief Executive Officer & President strengthens the market presence of the firm. Macfarlane monitors the competitive environment to identify opportunities for service diversification and revenue growth. Through strategic oversight of the entire organization, the Chief Executive Officer & President ensures that the company remains a leader in the tax preparation industry while maintaining high levels of client satisfaction across all operational regions.

Michael Connaway, the Chief Financial Officer at Jackson Hewitt, manages the fiscal health and capital allocation strategies for the entire organization. Connaway oversees financial reporting, budgeting, and tax compliance protocols to ensure transparency and accuracy. As the Chief Financial Officer, Michael Connaway directs the financial planning necessary to support the expansion of tax preparation services across the United States. This role involves close collaboration with the board to assess investment risks and identify opportunities for long-term value creation. By optimizing the cost structure of the company, the Chief Financial Officer improves profitability and operational efficiency. Connaway monitors cash flow and capital expenditures to ensure that resources align with the strategic goals of the firm. Through rigorous financial analysis, the Chief Financial Officer provides the data-driven insights required for informed decision-making. Ultimately, Connaway secures the financial stability of the company while supporting the growth of the national tax service network.

Ched Beam, the Chief Financial Officer, Franchisee at Jackson Hewitt, manages the financial relationships and performance metrics specific to the franchised network. Beam directs the financial reporting and compliance oversight for independent franchise owners to ensure alignment with corporate standards. As the Chief Financial Officer, Franchisee, Ched Beam monitors the profitability and capital health of the franchised locations. This role involves providing financial guidance to franchise partners to support their growth and operational success. By analyzing the financial data of the franchised network, the Chief Financial Officer, Franchisee identifies trends that impact the overall revenue of the firm. Beam collaborates with the corporate finance team to ensure that the franchised model remains sustainable and competitive. Through the execution of financial support strategies, the Chief Financial Officer, Franchisee drives the success of the independent partners who represent the brand. Ultimately, Beam secures the financial integrity of the franchised segment of the business.

Mary Covington, the Chief Operating Officer at Jackson Hewitt, manages the day-to-day operational performance of the company-owned locations. Covington directs the implementation of standardized service protocols to ensure consistent tax preparation quality across all regions. As the Chief Operating Officer, Mary Covington oversees the training and development of staff to maintain high levels of professional expertise. This role involves optimizing the supply chain of tax preparation resources and ensuring that all offices remain fully equipped for peak filing seasons. By monitoring operational metrics, the Chief Operating Officer identifies areas for process improvement and efficiency gains. Covington collaborates with regional managers to address local market challenges and drive performance. Through the execution of operational strategies, the Chief Operating Officer supports the overall growth and service reliability of the firm. Ultimately, Covington ensures that the company delivers accurate and timely tax solutions to clients throughout the United States.

Erin Pell, the Manager, Market Transition & Chief Operating Officer, Acquisitions at Jackson Hewitt, directs the integration of newly acquired tax preparation businesses into the existing corporate structure. Pell oversees the transition process to ensure that new locations adopt the operational standards and service quality of the firm. As the Manager, Market Transition & Chief Operating Officer, Acquisitions, Erin Pell manages the logistical challenges associated with scaling the national network. This role involves evaluating potential acquisition targets and executing the operational alignment required for successful integration. By streamlining the transition of new assets, the Manager, Market Transition & Chief Operating Officer, Acquisitions drives the expansion of the company footprint. Pell collaborates with financial and operational teams to ensure that acquisitions contribute positively to the overall performance of the firm. Through the execution of strategic growth initiatives, the Manager, Market Transition & Chief Operating Officer, Acquisitions secures the long-term scalability of the national tax service operation.

Thomas McAtamney, the Chief Operating Officer, Store Operations & Tax Preparer at Jackson Hewitt, directs the tactical execution of store-level operations and tax preparation workflows. McAtamney oversees the daily management of store environments to ensure that tax preparers have the tools and training necessary for accurate filing. As the Chief Operating Officer, Store Operations & Tax Preparer, Thomas McAtamney manages the implementation of service protocols that enhance the client experience at the point of sale. This role involves monitoring store performance and addressing operational bottlenecks to improve efficiency. By maintaining high standards for tax preparation accuracy, the Chief Operating Officer, Store Operations & Tax Preparer ensures compliance with federal and state regulations. McAtamney collaborates with regional leadership to optimize staffing and resource allocation during peak periods. Through the execution of operational excellence at the store level, the Chief Operating Officer, Store Operations & Tax Preparer supports the overall service reliability of the firm.

Genevieve Washington, the Vice President Chief Operating Officer at Jackson Hewitt, directs the strategic initiatives that improve the efficiency of the national tax service operations. Washington oversees the development of internal processes that streamline the preparation of individual income tax returns. As the Vice President Chief Operating Officer, Genevieve Washington manages the coordination between corporate departments to ensure that operational goals align with the broader business strategy. This role involves identifying opportunities for process innovation and implementing solutions that reduce service delivery times. By monitoring the performance of various operational units, the Vice President Chief Operating Officer drives continuous improvement across the organization. Washington collaborates with other executive leaders to address systemic challenges and enhance the overall productivity of the firm. Through the execution of operational strategies, the Vice President Chief Operating Officer supports the growth and service quality of the company. Ultimately, Washington ensures that the firm maintains its competitive edge in the tax preparation industry.

Jeff Wolfe, the Chief Information Officer at Jackson Hewitt, architects the digital infrastructure required to process millions of individual income tax returns annually. Wolfe directs the development of secure, scalable software platforms that facilitate accurate federal and state tax filings. As the Chief Information Officer, Jeff Wolfe ensures that the technology stack remains resilient against cyber threats while providing seamless access for tax preparers across the country. This role involves managing large-scale data systems and integrating new digital tools to enhance the client experience. By overseeing the IT department, the Chief Information Officer drives innovation in tax preparation software and automation. Wolfe collaborates with other executives to align technological capabilities with the broader business strategy of the firm. Through the implementation of advanced data analytics, the Chief Information Officer optimizes operational workflows and improves service speed. Ultimately, Wolfe maintains the integrity and reliability of the digital systems that support the entire national tax service operation.

Kimberly Hudson, the Chief Marketing Officer at Jackson Hewitt, directs the brand strategy and customer acquisition efforts for the national tax service network. Hudson oversees the development of marketing campaigns that highlight the expertise and accessibility of the firm. As the Chief Marketing Officer, Kimberly Hudson manages the digital and traditional advertising channels used to reach potential clients during the tax season. This role involves analyzing consumer behavior to tailor messaging that resonates with diverse demographics across the United States. By optimizing the marketing funnel, the Chief Marketing Officer drives traffic to both franchised and company-owned locations. Hudson collaborates with the sales and operations teams to ensure that marketing promises align with the actual service experience. Through the execution of data-driven promotional strategies, the Chief Marketing Officer increases brand awareness and market share. Ultimately, Hudson strengthens the competitive position of the company by effectively communicating the value of professional tax preparation services.