Leadership Overview
Jackson Hewitt has 10 executives leading key functions including strategy, operations, financial management, technology, and marketing.
Focused on delivering accurate tax preparation services across the United States, Jackson Hewitt prioritizes financial integrity and client accessibility to ensure every individual income tax return meets rigorous federal, state, and local compliance standards.
Focused on delivering accurate tax preparation services across the United States, Jackson Hewitt prioritizes financial integrity and client accessibility to ensure every individual income tax return meets rigorous federal, state, and local compliance standards.
Leadership Roles at Jackson Hewitt
Kimberly Gardner - Chief Executive Officer
Kimberly Gardner, the Chief Executive Officer at Jackson Hewitt, directs the overarching corporate strategy for the national tax preparation network. Gardner oversees the alignment of franchised and company-owned locations to ensure consistent service delivery across the United States. By prioritizing operational excellence, the Chief Executive Officer drives long-term growth and market expansion within the competitive accounting sector. This leadership role involves constant collaboration with the Board to refine service models and enhance client outcomes. Kimberly Gardner maintains a sharp focus on regulatory compliance and technological integration to support the company's mission of simplifying complex tax filings. Through strategic oversight of the entire organization, Gardner secures the company's position as a leader in individual income tax services. The Chief Executive Officer consistently evaluates market trends to adapt service offerings, ensuring that the organization remains responsive to the evolving needs of taxpayers nationwide.
Greg Macfarlane - Chief Executive Officer & President
Greg Macfarlane, the Chief Executive Officer & President at Jackson Hewitt, manages the daily execution of corporate objectives and long-term vision. Macfarlane leads the executive team in optimizing the nationwide footprint of tax preparation centers. By focusing on the intersection of service quality and operational efficiency, the Chief Executive Officer & President ensures that every tax return meets stringent accuracy standards. This role requires deep engagement with regional stakeholders to maintain high performance across both franchised and company-owned units. Greg Macfarlane drives initiatives that improve the client experience, leveraging the company's extensive infrastructure to provide reliable tax solutions. Through rigorous management of corporate resources, Macfarlane supports the expansion of service capabilities. The Chief Executive Officer & President remains dedicated to fostering a culture of precision and accountability, which directly impacts the company's ability to serve millions of taxpayers annually with consistent, high-quality professional support.
Michael Connaway - Chief Financial Officer
Michael Connaway, the Chief Financial Officer at Jackson Hewitt, directs the financial strategy and fiscal health of the organization. Connaway oversees capital allocation, budgeting, and financial reporting to ensure the company remains well-positioned for growth. By managing the financial risks associated with large-scale tax preparation operations, the Chief Financial Officer provides the stability necessary for long-term success. This role involves close collaboration with the executive team to align financial goals with the company's broader mission of providing reliable tax services. Michael Connaway drives initiatives that improve profitability and operational efficiency across the national network. Through rigorous financial oversight, Connaway ensures that the company maintains the resources required to support its extensive franchise and company-owned operations. The Chief Financial Officer remains focused on delivering value to stakeholders while upholding the highest standards of financial integrity and transparency in all corporate accounting practices.
Ched Beam - Chief Financial Officer, Franchisee
Ched Beam, the Chief Financial Officer, Franchisee at Jackson Hewitt, manages the financial performance and economic health of the franchised segment of the business. Beam oversees the financial reporting and profitability analysis for franchise partners, ensuring that these locations adhere to corporate standards. By providing financial guidance and support to franchisees, the Chief Financial Officer, Franchisee drives the overall success of the franchised network. This role involves monitoring revenue streams and cost structures to optimize the financial outcomes for individual franchise owners. Ched Beam works closely with the corporate finance team to ensure alignment with the company's broader fiscal objectives. Through diligent financial oversight, Beam supports the expansion and sustainability of the franchised model. The Chief Financial Officer, Franchisee remains focused on delivering actionable financial insights that empower franchise partners to achieve operational excellence and contribute to the company's national success in tax preparation.
Mary Covington - Chief Operating Officer
Mary Covington, the Chief Operating Officer at Jackson Hewitt, manages the internal processes that facilitate the preparation of millions of individual income tax returns. Covington oversees the operational workflows across the vast network of locations, ensuring that tax professionals maintain high standards of accuracy and efficiency. By streamlining the service delivery model, the Chief Operating Officer optimizes the performance of both franchised and company-owned sites. This leadership role involves coordinating with regional managers to resolve logistical challenges and improve service throughput during peak tax seasons. Mary Covington drives the implementation of standardized procedures that enhance the overall client experience. Through meticulous attention to operational detail, Covington supports the company's mission to provide accessible tax services. The Chief Operating Officer continuously monitors performance metrics to identify areas for improvement, ensuring that the organization maintains its competitive edge in the national tax preparation market.
L. Scott Cook - Chief Operating Officer & District Manager, Region 10, Ahc
L. Scott Cook, the Chief Operating Officer & District Manager, Region 10, Ahc at Jackson Hewitt, directs the operational activities within the designated region. Cook oversees the daily management of tax preparation centers, ensuring that each location delivers high-quality service to clients. By focusing on regional performance metrics, the Chief Operating Officer & District Manager, Region 10, Ahc drives improvements in service speed and accuracy. This role involves mentoring local staff and implementing corporate policies to maintain consistency across the district. L. Scott Cook manages the logistical challenges of regional operations, ensuring that resources are allocated effectively during the tax season. Through hands-on leadership, Cook supports the company's mission to provide reliable tax services to the community. The Chief Operating Officer & District Manager, Region 10, Ahc remains dedicated to achieving operational excellence and fostering a culture of professional service within the assigned region.
Thomas McAtamney - Chief Operating Officer, Store Operations & Tax Preparer
Thomas McAtamney, the Chief Operating Officer, Store Operations & Tax Preparer at Jackson Hewitt, manages the physical store operations and the direct delivery of tax preparation services. McAtamney oversees the day-to-day functioning of retail locations, ensuring that every store provides a professional environment for clients. By focusing on the practical aspects of tax preparation, the Chief Operating Officer, Store Operations & Tax Preparer drives the quality of the client interaction. This role involves training staff on tax laws and software usage to ensure accurate return preparation. Thomas McAtamney monitors store-level performance to identify opportunities for operational improvements. Through direct involvement in the service process, McAtamney ensures that the company's standards are met at every point of contact. The Chief Operating Officer, Store Operations & Tax Preparer remains committed to maintaining high levels of service quality and operational efficiency across the retail network.
Genevieve Washington - Vice President Chief Operating Officer
Genevieve Washington, the Vice President Chief Operating Officer at Jackson Hewitt, directs the strategic implementation of operational policies across the organization. Washington oversees the coordination between various departments to ensure that the company's tax preparation services are delivered efficiently. By focusing on process improvement and organizational alignment, the Vice President Chief Operating Officer drives the company's ability to scale its operations. This role involves collaborating with other executives to refine the service model and address operational bottlenecks. Genevieve Washington manages the integration of new procedures that enhance the overall productivity of the tax preparation network. Through strategic planning and execution, Washington supports the company's mission to provide reliable and accessible tax services. The Vice President Chief Operating Officer remains dedicated to optimizing the company's operational framework, ensuring that the organization can effectively meet the needs of taxpayers throughout the United States.
Jeff Wolfe - Chief Information Officer
Jeff Wolfe, the Chief Information Officer at Jackson Hewitt, architects the technological infrastructure that powers the company's tax preparation services. Wolfe oversees the development and maintenance of the computerized systems used to process federal, state, and local income tax returns. By ensuring the security and reliability of these digital platforms, the Chief Information Officer protects sensitive client data while enabling seamless service delivery. This role involves leading the IT department in implementing innovative solutions that enhance the speed and accuracy of tax filings. Jeff Wolfe drives the digital transformation of the company's service model, allowing for greater efficiency across all locations. Through strategic investment in technology, Wolfe supports the organization's ability to handle high volumes of tax returns during peak periods. The Chief Information Officer remains committed to maintaining a robust and scalable IT environment that meets the evolving demands of the tax preparation industry.
Kimberly Hudson - Chief Marketing Officer
Kimberly Hudson, the Chief Marketing Officer at Jackson Hewitt, directs the brand strategy and customer acquisition efforts for the national tax service. Hudson oversees the development of marketing campaigns that highlight the company's expertise in preparing individual income tax returns. By analyzing market data and consumer behavior, the Chief Marketing Officer identifies opportunities to expand the company's reach across the United States. This role involves coordinating with regional teams to ensure that marketing initiatives resonate with local demographics. Kimberly Hudson drives the growth of the brand by emphasizing the reliability and accessibility of the company's services. Through strategic communication and brand positioning, Hudson strengthens the company's market presence. The Chief Marketing Officer continuously evaluates the effectiveness of promotional activities to ensure that the organization attracts and retains a diverse client base, ultimately supporting the company's mission to provide essential tax preparation services to taxpayers everywhere.
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Frequently Asked Questions Regarding Jackson Hewitt Top Executives and Leadership Team
