ISS Executive and Leadership Team

Steven Quick, the Chief Executive Officer at ISS, directs the global strategy and overall performance of the workplace experience and facilities management organization. Quick oversees the execution of integrated services designed to support the operation, maintenance, and enhancement of client workplaces across diverse industries. This leadership role involves ensuring ISS delivers services that foster productive, safe, efficient, and sustainable environments for employees and visitors worldwide. By leveraging more than a century of operational experience, Steven Quick guides the company's evolution as one of the world's largest providers of outsourced facility services, serving multinational corporations, government bodies, healthcare institutions, and educational facilities. The Chief Executive Officer's mandate includes driving innovation in service delivery and expanding market reach across developed and emerging economies, solidifying ISS's position as a global leader.

Shirley Cheong, the Chief Financial Officer at ISS, manages the company's financial operations and strategic fiscal planning. Cheong oversees all aspects of financial reporting, budgeting, forecasting, and capital allocation to support ISS's global workplace experience and facilities management initiatives. This critical role involves ensuring financial health and driving profitable growth across the organization's extensive service portfolio. Shirley Cheong works closely with other executive leaders to align financial strategies with operational objectives, supporting the delivery of integrated services that enhance client workplaces. The Chief Financial Officer's responsibilities extend to managing investor relations and optimizing financial performance to maintain ISS's standing as a leading global provider of outsourced facility services. By implementing robust financial controls, Cheong ensures fiscal discipline and supports sustainable business expansion.

Timothy Dismond, the Chief Operating Officer (North America) at ISS, directs all operational activities and service delivery across the North American region. Dismond oversees the implementation of integrated facilities management solutions designed to enhance workplace experience for clients in diverse industries throughout the United States and Canada. This leadership position involves ensuring operational excellence, driving efficiency, and maintaining high standards of safety and sustainability in service provision. Timothy Dismond collaborates with regional teams to optimize service delivery, manage resources effectively, and foster strong client relationships. The Chief Operating Officer (North America)'s focus is on expanding ISS's market presence and operational capabilities within the region, reinforcing the company's commitment to providing comprehensive support for client operations and employee well-being.

Robert Cedermark, the Chief Operating Officer & Director, Operations Performance Iss (Singapore) at ISS, leads operational execution and performance enhancement within Singapore. Cedermark is responsible for optimizing the delivery of integrated facilities management services, ensuring efficiency, safety, and client satisfaction. This leadership role involves overseeing day-to-day operations, managing service teams, and implementing best practices to maintain high standards of workplace experience. Robert Cedermark focuses on driving operational excellence and continuous improvement across all service lines, contributing to ISS's reputation as a reliable global provider. The Chief Operating Officer & Director, Operations Performance Iss (Singapore)'s efforts are critical in ensuring that ISS delivers on its promise to create productive, safe, and sustainable environments for clients in the Singaporean market.

Craig Elder, the Chief Operating Officer Cater Plus at ISS, leads the operational strategy and execution for the Cater Plus division. Elder is responsible for ensuring the delivery of high-quality catering and support services that align with ISS's broader facilities management offerings. This role involves optimizing service delivery, managing operational teams, and upholding stringent standards for food safety, quality, and customer satisfaction. Craig Elder focuses on driving efficiency and innovation within the Cater Plus operations, contributing to the creation of positive and productive environments for clients. The Chief Operating Officer Cater Plus's leadership ensures that the division effectively supports ISS's mission to provide comprehensive workplace experiences, emphasizing excellence in service provision and client engagement.

Kristi Duplichen, the Chief of Staff at ISS, provides strategic support and operational coordination for the executive leadership team. Duplichen facilitates the execution of key initiatives, manages cross-functional projects, and ensures alignment across departments to advance ISS's global workplace experience and facilities management objectives. This role involves streamlining communication, optimizing decision-making processes, and driving efficiency within the organization's extensive operational framework. Kristi Duplichen works to enhance the effectiveness of the executive office, supporting the delivery of integrated services that create productive, safe, and sustainable environments for clients worldwide. The Chief of Staff's contributions are vital in translating strategic priorities into actionable plans, reinforcing ISS's position as a premier provider of outsourced facility services.

Marjorie McCarthy, the Senior Chief Marketing Officer, Leadership Team (Americas) at ISS, leads all marketing strategies and brand initiatives across the Americas. McCarthy is responsible for developing and executing campaigns that enhance ISS's market position as a leading workplace experience and facilities management provider. This role involves driving brand awareness, generating demand, and communicating the value of integrated services to a broad spectrum of clients. Marjorie McCarthy collaborates with sales and operational teams to ensure marketing efforts are aligned with business objectives and support revenue growth. The Senior Chief Marketing Officer's strategic direction shapes how ISS engages with its target markets, emphasizing the company's commitment to creating productive, safe, and sustainable environments. McCarthy's leadership ensures a cohesive and impactful brand presence throughout the Americas.

Claudio Nieto, the Chief Information Officer, Pacific at ISS, oversees the technology strategy and digital transformation initiatives for the Pacific region. Nieto is responsible for implementing and managing IT infrastructure, systems, and digital solutions that support ISS's integrated facilities management services and enhance client workplace experiences. This role involves ensuring the security, reliability, and efficiency of technology operations across the Pacific, enabling seamless service delivery. Claudio Nieto collaborates with regional leadership to leverage technology for operational improvements, data analytics, and innovation in service offerings. The Chief Information Officer, Pacific's focus is on driving digital adoption and ensuring that technology effectively supports ISS's mission to create productive, safe, and sustainable environments for clients throughout the region.

Zeljko Ivkovic, the Chief Information Officer (Asia Pacific) at ISS, directs the technology strategy and digital infrastructure across the Asia Pacific region. Ivkovic is responsible for implementing innovative IT solutions that enhance ISS's integrated facilities management services and support client workplace experience objectives. This role involves ensuring robust cybersecurity measures, optimizing IT operations, and driving digital transformation to improve service delivery efficiency and effectiveness. Zeljko Ivkovic collaborates with regional business leaders to align technology roadmaps with strategic goals, fostering a culture of technological advancement. The Chief Information Officer (Asia Pacific)'s leadership ensures that technology plays a pivotal role in ISS's mission to provide productive, safe, and sustainable environments throughout the dynamic Asia Pacific market.

Alice Fournier, the Chief Information Officer (Americas) at ISS, spearheads the technology vision and execution for the Americas region. Fournier oversees the development and deployment of IT systems and digital platforms that underpin ISS's comprehensive workplace experience and facilities management services. This position requires a strategic approach to cybersecurity, data management, and technological innovation to ensure seamless operations and superior client support. Alice Fournier works closely with executive leadership and regional teams to drive digital transformation initiatives, enhance operational efficiency, and deliver data-driven insights. The Chief Information Officer (Americas)'s mandate is to leverage technology to create productive, safe, and sustainable environments, reinforcing ISS's leadership in the North and South American markets.