ISS Executive and Leadership Team

Masaki Kitamura, the Chief Operating Officer at ISS, directs global facility service delivery and operational excellence. Overseeing the integration of maintenance and support services, the Chief Operating Officer ensures that multinational corporations receive consistent, high-quality workplace solutions. This leadership role involves optimizing service delivery models to enhance productivity across diverse industrial sectors. By standardizing operational protocols, Kitamura drives efficiency and cost-effectiveness for clients worldwide. Masaki Kitamura also collaborates with regional leadership to align service execution with the broader corporate strategy of maintaining safe and sustainable environments. Through rigorous performance monitoring, the Chief Operating Officer mitigates operational risks and improves service reliability. This focus on operational precision supports the long-term growth objectives of the organization while ensuring that every facility under management meets the highest standards of safety and functionality for employees and visitors alike.

Tim Dismond, the Chief Operating Officer (North America) at ISS, manages the strategic expansion and service delivery across the North American market. Overseeing complex facility management portfolios, the Chief Operating Officer (North America) ensures that commercial property owners and industrial enterprises receive tailored solutions that enhance workplace productivity. This leadership role involves scaling service operations to meet the unique demands of the regional market while maintaining alignment with global quality standards. By implementing innovative maintenance technologies, Dismond improves the efficiency of client environments. Tim Dismond also coordinates with local teams to drive sustainable practices that reduce environmental impact. Through the optimization of regional supply chains and service workflows, the Chief Operating Officer (North America) secures competitive advantages for the company. This strategic oversight ensures that all North American operations contribute directly to the overall mission of providing safe, efficient, and productive spaces for diverse client bases.

Joe Stolarski, the Division President (East) at ISS, directs the operational strategy and service delivery for the eastern division. Overseeing a diverse portfolio of commercial and industrial clients, the Division President (East) ensures that all facilities receive high-quality maintenance and support services. This leadership role involves managing regional teams to drive operational efficiency and client satisfaction. By focusing on the specific needs of the eastern market, Stolarski aligns service delivery with the broader corporate goals of sustainability and workplace excellence. Joe Stolarski also collaborates with other regional leaders to share best practices and improve service consistency across the organization. Through the optimization of regional resources, the Division President (East) supports the growth and profitability of the company. This strategic oversight ensures that all clients in the eastern division benefit from reliable, safe, and productive workplace environments, reinforcing the reputation of the company as a leader in facility management.

Zeljko Ivkovic, the Chief Information Officer (Asia Pacific) at ISS, architects the digital infrastructure and technology strategy for the Asia Pacific region. Overseeing the deployment of smart building solutions and data analytics, the Chief Information Officer (Asia Pacific) ensures that facility management services leverage cutting-edge technology to improve client outcomes. This leadership role involves integrating digital platforms that monitor workplace performance and energy consumption. By digitizing service delivery, Ivkovic enhances operational transparency and efficiency for regional clients. Zeljko Ivkovic also collaborates with global IT teams to standardize cybersecurity protocols and data management practices across the organization. Through the implementation of advanced software tools, the Chief Information Officer (Asia Pacific) supports the transition toward data-driven facility management. This technological focus enables the company to provide more responsive and predictive services, ultimately creating safer and more productive environments for students, patients, and employees throughout the Asia Pacific region.

Marjorie McCarthy, the Senior Chief Marketing Officer, Leadership Team (Americas) at ISS, directs brand strategy and market positioning across the Americas. Overseeing the communication of value propositions to multinational corporations and healthcare institutions, the Senior Chief Marketing Officer, Leadership Team (Americas) ensures that the company remains the preferred partner for integrated facility services. This leadership role involves crafting targeted campaigns that highlight the impact of workplace experience on employee productivity and safety. By analyzing market trends, McCarthy aligns marketing initiatives with the evolving needs of commercial property owners. Marjorie McCarthy also works closely with regional sales teams to drive growth and expand the client base. Through the development of compelling narratives regarding sustainability and operational efficiency, the Senior Chief Marketing Officer, Leadership Team (Americas) strengthens the market presence of the organization. This strategic marketing approach supports the broader goal of establishing the company as a leader in global workplace management.

Sharmaine Valeriano, the Healthcare Executive at ISS, manages specialized facility services for healthcare institutions and clinical environments. Overseeing the maintenance of sterile and safe spaces, the Healthcare Executive ensures that hospitals and medical facilities operate with maximum efficiency. This leadership role involves implementing rigorous hygiene protocols and support services that directly impact patient outcomes and staff safety. By coordinating with clinical leadership, Valeriano aligns facility management with the critical requirements of healthcare delivery. Sharmaine Valeriano also focuses on optimizing resource allocation to ensure that medical environments remain productive and compliant with industry regulations. Through the application of specialized service models, the Healthcare Executive enhances the overall experience for patients and visitors. This dedication to operational excellence in the healthcare sector supports the mission of providing safe and sustainable environments, ensuring that medical facilities can focus on delivering high-quality care while the company manages the underlying infrastructure.

Kavithira Devi, the Healthcare Executive at ISS, directs the delivery of integrated support services for complex healthcare facilities. Overseeing the operational workflows that maintain clinical environments, the Healthcare Executive ensures that medical institutions function seamlessly. This leadership role involves managing the logistics of facility maintenance to support the demanding schedules of healthcare professionals. By streamlining service delivery, Devi improves the efficiency of hospital operations and enhances the safety of patient care areas. Kavithira Devi also collaborates with hospital administrators to identify opportunities for service improvement and cost reduction. Through the implementation of specialized facility management strategies, the Healthcare Executive contributes to the creation of productive and sustainable medical environments. This focus on the unique needs of the healthcare industry allows the company to provide essential support that enables medical staff to prioritize patient health, knowing that the facility infrastructure remains in expert hands.

Ervy Abelon, the Healthcare Executive at ISS, manages the operational performance of facility services within large-scale healthcare networks. Overseeing the maintenance of critical infrastructure, the Healthcare Executive ensures that medical facilities meet the highest standards of safety and operational readiness. This leadership role involves coordinating support services that facilitate a clean and efficient environment for patients and medical personnel. By optimizing facility maintenance schedules, Abelon minimizes disruptions to clinical activities. Ervy Abelon also works with healthcare stakeholders to implement sustainable practices that reduce the environmental footprint of medical institutions. Through the application of industry-specific expertise, the Healthcare Executive drives improvements in service quality and operational reliability. This commitment to excellence in healthcare facility management supports the broader organizational mission of creating safe and productive spaces, ensuring that medical facilities remain focused on delivering superior care to patients and visitors in a well-maintained environment.

Aris Fetalvero, the Healthcare Executive at ISS, directs the strategic implementation of facility management solutions for healthcare clients. Overseeing the integration of support services, the Healthcare Executive ensures that medical facilities maintain optimal conditions for patient recovery and staff productivity. This leadership role involves managing the complexities of facility operations in high-traffic clinical settings. By focusing on the intersection of facility maintenance and patient experience, Fetalvero enhances the overall quality of the healthcare environment. Aris Fetalvero also collaborates with clinical teams to ensure that all facility services comply with stringent health and safety regulations. Through the development of efficient service models, the Healthcare Executive supports the operational goals of healthcare institutions. This dedication to providing reliable and safe environments allows medical facilities to focus on their core mission of patient care, while the company manages the essential infrastructure and support services required for daily operations.

Reyshell Cabral, the Healthcare Executive at ISS, manages the delivery of specialized facility services tailored to the needs of healthcare providers. Overseeing the operational maintenance of medical facilities, the Healthcare Executive ensures that environments remain safe, clean, and efficient for all users. This leadership role involves coordinating support services that directly contribute to the smooth functioning of clinical departments. By implementing best practices in facility management, Cabral improves the reliability of essential services within hospitals and clinics. Reyshell Cabral also works with healthcare partners to optimize facility performance and support the long-term sustainability of medical infrastructure. Through the application of deep industry knowledge, the Healthcare Executive enhances the patient and visitor experience. This focus on operational excellence in the healthcare sector aligns with the company mission of creating productive and safe environments, allowing medical professionals to concentrate on delivering high-quality care to patients.