Leadership Overview
ING has 9 executives leading key functions including operations, information technology, finance, and strategy.
Driven by a commitment to innovation, ING provides comprehensive banking and financial services, shaping market dynamics through strategic leadership and a focus on customer value.
Driven by a commitment to innovation, ING provides comprehensive banking and financial services, shaping market dynamics through strategic leadership and a focus on customer value.
Leadership Roles at ING
Michal Kowalczyk - Chief Financial Officer
Michal Kowalczyk, the Chief Financial Officer at ING, directs the company's financial strategy and fiscal operations. Kowalczyk oversees all aspects of financial planning, budgeting, accounting, and reporting, ensuring fiscal health and compliance. This executive role is pivotal in managing capital allocation, investment strategies, and risk management to maximize shareholder value. By providing critical financial insights, Michal Kowalczyk guides strategic decision-making across the organization. The Chief Financial Officer's responsibilities include managing relationships with investors, lenders, and regulatory bodies. Kowalczyk's leadership ensures financial transparency and accountability, underpinning ING's stability and growth. This executive drives the financial performance of the company, navigating market fluctuations and economic trends to secure long-term profitability and sustainable expansion.
Robert Pontbriand - Chief Operating Officer
Robert Pontbriand, the Chief Operating Officer at ING, directs operational efficiency across the enterprise. Pontbriand oversees the execution of strategic initiatives, ensuring seamless integration of business processes and technology platforms. This leadership role involves optimizing resource allocation and driving productivity gains throughout the organization. By focusing on process improvement, Robert Pontbriand enhances service delivery and operational resilience. The Chief Operating Officer's responsibilities extend to managing cross-functional teams, fostering collaboration, and implementing best practices to achieve organizational objectives. Pontbriand's strategic oversight ensures that ING's operational framework supports its ambitious growth targets and maintains a competitive edge in the financial services sector. This executive drives the continuous refinement of operational workflows, directly impacting the company's ability to adapt to evolving market demands and regulatory landscapes.
Bebz Egao - Global Chief Operating Officer Academy Knowledge Manager
Bebz Egao, the Global Chief Operating Officer Academy Knowledge Manager at ING, spearheads the development and dissemination of operational best practices globally. Egao manages the curriculum and knowledge base for the COO Academy, ensuring consistent application of operational excellence across all regions. This role is crucial for fostering a culture of continuous improvement and knowledge sharing within ING's operational functions. By curating and delivering essential training, Bebz Egao empowers operational leaders worldwide. The Global Chief Operating Officer Academy Knowledge Manager's responsibilities include identifying knowledge gaps, developing training modules, and facilitating learning sessions. Egao's expertise ensures that ING's operational teams are equipped with the latest insights and methodologies. This executive drives the strategic growth of operational leadership capabilities, enhancing the company's global operational effectiveness.
Adriel Aparri - Data Analyst & Global Chief Operating Officer, Credit Risk Services
Adriel Aparri, the Data Analyst & Global Chief Operating Officer, Credit Risk Services at ING, leads the strategic direction and operational execution for credit risk management. Aparri leverages advanced data analytics to identify, assess, and mitigate credit risks across global portfolios. This dual role ensures that data-driven insights inform operational strategies, enhancing the accuracy and effectiveness of risk services. By optimizing credit risk processes, Adriel Aparri strengthens ING's financial stability and resilience. The Global Chief Operating Officer, Credit Risk Services' responsibilities include developing risk models, implementing control frameworks, and overseeing the performance of credit portfolios. Aparri's analytical acumen and operational leadership drive proactive risk management. This executive ensures that ING maintains robust credit risk oversight, safeguarding assets and supporting sustainable lending practices.
Benedict Ullado - Senior Chief Operating Officer, Chapter Lead Risk Finance & Global Retail, Data Delivery Under Data & Analytics
Benedict Ullado, the Senior Chief Operating Officer, Chapter Lead Risk Finance & Global Retail, Data Delivery Under Data & Analytics at ING, directs critical data initiatives for risk finance and global retail operations. Ullado oversees the delivery of data solutions that support risk management and enhance retail banking strategies. This leadership position is vital for ensuring that data analytics capabilities are effectively leveraged to drive business outcomes. By managing data delivery pipelines, Benedict Ullado enhances decision-making accuracy for risk and retail segments. The Senior Chief Operating Officer's responsibilities include leading data teams, defining project roadmaps, and ensuring the quality and integrity of data outputs. Ullado's expertise bridges data science and operational execution. This executive drives the strategic application of data analytics to optimize financial risk assessment and improve global retail customer experiences.
Vishesh Shroff - Senior Customer Insights Analyst & Chief Operating Officer, Analytics Coe
Vishesh Shroff, the Senior Customer Insights Analyst & Chief Operating Officer, Analytics Coe at ING, drives the strategic application of customer analytics to operational improvements. Shroff leads the Analytics Center of Excellence, focusing on extracting actionable insights from customer data to refine business processes and enhance service delivery. This role is essential for translating analytical findings into tangible operational enhancements across ING's diverse business units. By championing data-informed strategies, Vishesh Shroff elevates the customer experience and operational efficiency. The Chief Operating Officer, Analytics Coe's responsibilities include developing analytical frameworks, managing insight generation, and collaborating with business stakeholders. Shroff's analytical rigor and operational focus ensure that ING remains customer-centric. This executive drives the strategic use of data to optimize customer engagement and operational performance.
Ana Alonzo - Operations Management Process Specialist & Chief Operating Officer, Transformation Process Excellence
Ana Alonzo, the Operations Management Process Specialist & Chief Operating Officer, Transformation Process Excellence at ING, leads initiatives focused on optimizing operational processes and driving transformation. Alonzo is responsible for enhancing process efficiency, implementing best practices, and ensuring the successful execution of change management programs across the organization. This role is critical for fostering a culture of continuous improvement and operational agility. By refining operational workflows, Ana Alonzo contributes to ING's ability to adapt to market dynamics and achieve strategic objectives. The Chief Operating Officer, Transformation Process Excellence's responsibilities include process mapping, identifying areas for improvement, and overseeing the implementation of new operational models. Alonzo's expertise in process management ensures that transformation efforts yield measurable results. This executive drives the strategic enhancement of operational frameworks, supporting ING's long-term growth and efficiency goals.
Sergey Garanin - Chief Information Officer
Sergey Garanin, the Chief Information Officer at ING, architects the company's technology vision and digital transformation. Garanin leads the IT infrastructure, cybersecurity, and data management functions, ensuring robust and scalable systems. This critical role involves aligning technology strategy with business objectives to drive innovation and enhance customer experience. By championing digital solutions, Sergey Garanin empowers ING to navigate the complexities of the modern financial landscape. The Chief Information Officer's purview includes overseeing software development, network operations, and information security protocols. Garanin's leadership ensures the integrity and availability of critical data assets, supporting regulatory compliance and operational continuity. This executive drives the adoption of cutting-edge technologies, positioning ING at the forefront of digital banking and financial services.
Celeste Henriquez - Chief of Staff
Celeste Henriquez, the Chief of Staff at ING, acts as a strategic advisor and operational facilitator for executive leadership. Henriquez coordinates cross-departmental initiatives, manages key projects, and ensures alignment across the executive team's priorities. This role involves enhancing communication flow and driving strategic execution throughout the organization. By streamlining operations and optimizing workflows, Celeste Henriquez supports the efficient functioning of ING's leadership. The Chief of Staff's responsibilities include preparing executive briefings, managing board communications, and overseeing special projects. Henriquez's strategic support ensures that executive decisions are effectively translated into actionable plans. This executive drives organizational effectiveness by fostering collaboration and ensuring that strategic objectives are met with precision and agility.
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