Key Bank Executive and Leadership Team

August, 2026

Leadership Overview

Key Bank has 10 executives leading key functions including operations, financial management, investment strategy, human resources, risk management, and communications.

Committed to financial wellness, Key Bank delivers comprehensive banking solutions and investment tools to empower clients across diverse financial landscapes.

Leadership Roles at Key Bank

  • Senior Vice President and Chief Financial Officer - Commercial Bank and Commercial Payments - Danny Pho
  • Chief Financial Officer, Institutional Bank - Gregory Kurtz
  • Chief Financial Officer, Consumer Bank & Laurel Road - Allison Spieles
  • Chief Operating Officer - Douglas Preiser
  • Chief Operating Officer, Key Investment Services & Head of Investment Platforms & Product, Key Wealth - Jonathan Theberge
  • Managing Director and Division President - Shawn Arnone
  • Executive Assistant To Chief Human Resources Officer - Jason Valentino
  • Market & Treasury Risk Management Chief of Staff - Daniel Forbes
  • Chief of Staff & Enablement & Strategy Director, Engagement - Trese Cintron
  • Chief Communications Officer - Susan Donlan
  • Danny Pho - Senior Vice President and Chief Financial Officer - Commercial Bank and Commercial Payments

    Danny Pho, the Senior Vice President and Chief Financial Officer - Commercial Bank and Commercial Payments at Key Bank, manages the financial health of the commercial banking and payments divisions. Overseeing revenue forecasting and capital allocation, the Senior Vice President and Chief Financial Officer - Commercial Bank and Commercial Payments ensures that commercial payment solutions remain profitable and aligned with market demands. This leadership role involves analyzing complex financial data to support the expansion of commercial credit and payment services. By monitoring fiscal performance, Danny Pho directly impacts the bank's ability to provide robust financial tools to business clients. Pho collaborates with the broader finance team to maintain rigorous standards of financial reporting and risk assessment. Through strategic financial planning, the Senior Vice President and Chief Financial Officer - Commercial Bank and Commercial Payments secures the long-term growth of the commercial portfolio.

    Gregory Kurtz - Chief Financial Officer, Institutional Bank

    Gregory Kurtz, the Chief Financial Officer, Institutional Bank at Key Bank, directs the financial strategy and fiscal oversight for the institutional banking division. Overseeing capital management and institutional revenue streams, the Chief Financial Officer, Institutional Bank ensures that the bank maintains a strong financial position while serving large-scale clients. This leadership role involves evaluating market risks and identifying opportunities for financial growth within the institutional sector. By managing the division's budget and financial performance, Gregory Kurtz directly impacts the bank's ability to provide specialized financial services. Kurtz works closely with the institutional leadership team to align financial goals with the bank's broader mission of providing comprehensive banking solutions. Through disciplined financial stewardship, the Chief Financial Officer, Institutional Bank secures the stability and profitability of the institutional portfolio, supporting the bank's overall market impact.
    Gregory Kurtz

    Allison Spieles - Chief Financial Officer, Consumer Bank & Laurel Road

    Allison Spieles, the Chief Financial Officer, Consumer Bank & Laurel Road at Key Bank, manages the financial performance and strategic planning for the consumer banking and Laurel Road divisions. Overseeing revenue growth and cost management for personal banking products, the Chief Financial Officer, Consumer Bank & Laurel Road ensures that checking, savings, and student loan refinancing services remain financially viable. This leadership role involves analyzing consumer trends to guide investment in new financial products. By optimizing the financial structure of the consumer bank, Allison Spieles directly impacts the bank's ability to offer competitive rates and services. Spieles coordinates with the consumer leadership team to ensure that financial goals support the bank's commitment to client financial wellness. Through rigorous financial analysis, the Chief Financial Officer, Consumer Bank & Laurel Road secures the long-term success of the consumer banking portfolio.

    Douglas Preiser - Chief Operating Officer

    Douglas Preiser, the Chief Operating Officer at Key Bank, directs internal infrastructure and operational efficiency across the organization. Overseeing the integration of banking services, the Chief Operating Officer ensures that checking, savings, and loan processing systems function with maximum reliability. This leadership role involves streamlining workflows to support the delivery of personal banking products to a broad client base. By optimizing internal processes, Douglas Preiser directly impacts the scalability of the bank's service model. Preiser maintains alignment with the broader corporate strategy by coordinating with other C-suite leaders to enhance service delivery. Through rigorous oversight of operational performance, the Chief Operating Officer secures the stability of the bank's digital and physical service channels, ultimately driving the efficiency required to maintain a competitive position within the national financial services market.

    Jonathan Theberge - Chief Operating Officer, Key Investment Services & Head of Investment Platforms & Product, Key Wealth

    Jonathan Theberge, the Chief Operating Officer, Key Investment Services & Head of Investment Platforms & Product, Key Wealth at Key Bank, architects the operational framework for investment products and wealth management services. Overseeing the development of investment platforms, the Chief Operating Officer, Key Investment Services & Head of Investment Platforms & Product, Key Wealth ensures that clients access sophisticated financial wellness tools and investment options. This leadership role involves managing product lifecycles and platform performance to meet the evolving needs of wealth management clients. By refining the investment product suite, Jonathan Theberge directly impacts the bank's market reach in the wealth management sector. Theberge coordinates with investment advisors to ensure seamless platform integration and service delivery. Through continuous innovation in product design, the Chief Operating Officer, Key Investment Services & Head of Investment Platforms & Product, Key Wealth drives the growth of the bank's investment assets.
    Jonathan Theberge

    Shawn Arnone - Managing Director and Division President

    Shawn Arnone, the Managing Director and Division President at Key Bank, oversees regional operations and drives the growth of banking services within the assigned division. Overseeing the delivery of personal and commercial banking solutions, the Managing Director and Division President ensures that the bank meets the specific financial needs of the local market. This leadership role involves managing regional teams to achieve performance targets and maintain high standards of client service. By leading regional initiatives, Shawn Arnone directly impacts the bank's market share and client satisfaction levels. Arnone coordinates with corporate leadership to implement national strategies at the regional level. Through effective management of regional operations, the Managing Director and Division President secures the bank's presence and growth, ensuring that clients receive the full range of financial wellness tools and services.

    Jason Valentino - Executive Assistant To Chief Human Resources Officer

    Jason Valentino, the Executive Assistant To Chief Human Resources Officer at Key Bank, coordinates administrative operations and strategic support for the human resources division. Overseeing the flow of information between the Chief Human Resources Officer and the broader organization, the Executive Assistant To Chief Human Resources Officer ensures that talent management and employee wellness initiatives receive necessary executive attention. This leadership role involves managing complex schedules and facilitating communication across departments to support organizational culture. By streamlining administrative functions, Jason Valentino directly impacts the efficiency of the human resources team. Valentino assists in the preparation of reports and presentations that guide workforce strategy and development. Through meticulous coordination, the Executive Assistant To Chief Human Resources Officer enables the leadership team to focus on critical human capital objectives, ultimately supporting the bank's commitment to a high-performing and engaged workforce.

    Daniel Forbes - Market & Treasury Risk Management Chief of Staff

    Daniel Forbes, the Market & Treasury Risk Management Chief of Staff at Key Bank, coordinates the strategic initiatives and operational activities within the risk management division. Overseeing the alignment of treasury functions with market risk policies, the Market & Treasury Risk Management Chief of Staff ensures that the bank adheres to regulatory standards while managing liquidity and interest rate risks. This leadership role involves facilitating communication between risk teams and executive leadership to ensure a unified approach to financial stability. By managing the operational cadence of the risk department, Daniel Forbes directly impacts the bank's resilience against market volatility. Forbes supports the development of risk mitigation strategies that protect the bank's assets and client interests. Through effective coordination, the Market & Treasury Risk Management Chief of Staff enables the organization to navigate complex financial environments with precision and foresight.

    Trese Cintron - Chief of Staff & Enablement & Strategy Director, Engagement

    Trese Cintron, the Chief of Staff & Enablement & Strategy Director, Engagement at Key Bank, directs the strategic planning and operational enablement for client engagement initiatives. Overseeing the implementation of engagement strategies, the Chief of Staff & Enablement & Strategy Director, Engagement ensures that the bank's financial wellness tools and services reach clients effectively. This leadership role involves aligning cross-functional teams to improve the overall client experience and deepen relationships. By driving engagement strategies, Trese Cintron directly impacts the bank's ability to foster long-term client loyalty. Cintron collaborates with marketing and service teams to refine communication and outreach efforts. Through the execution of strategic enablement programs, the Chief of Staff & Enablement & Strategy Director, Engagement supports the bank's mission to provide accessible and impactful financial services to a diverse customer base.

    Susan Donlan - Chief Communications Officer

    Susan Donlan, the Chief Communications Officer at Key Bank, directs the internal and external communication strategy to maintain the bank's reputation and brand identity. Overseeing public relations, media engagement, and corporate messaging, the Chief Communications Officer ensures that the bank's mission of financial wellness is clearly articulated to all stakeholders. This leadership role involves managing the narrative around the bank's products, services, and community impact. By shaping the bank's public image, Susan Donlan directly impacts the trust and confidence clients place in the institution. Donlan collaborates with executive leadership to ensure consistent messaging across all channels. Through strategic communication, the Chief Communications Officer strengthens the bank's market position and supports the overall goal of providing transparent and accessible financial services to the public.

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    Frequently Asked Questions Regarding Key Bank Top Executives and Leadership Team

    Who leads Key Bank?
    Key Bank is led by Danny Pho (Senior Vice President and Chief Financial Officer - Commercial Bank and Commercial Payments), along with executives such as Gregory Kurtz (Chief Financial Officer, Institutional Bank) and Allison Spieles (Chief Financial Officer, Consumer Bank & Laurel Road).
    Who is part of Key Bank’s executive team?
    The executive team of Key Bank includes leaders such as Danny Pho (Senior Vice President and Chief Financial Officer - Commercial Bank and Commercial Payments), Gregory Kurtz (Chief Financial Officer, Institutional Bank), Allison Spieles (Chief Financial Officer, Consumer Bank & Laurel Road) and other senior executives.
    How many executives does Key Bank have?
    Key Bank has 10 executives leading key business areas.
    What roles are included in Key Bank’s leadership team?
    The leadership team of Key Bank includes roles such as Senior Vice President and Chief Financial Officer - Commercial Bank and Commercial Payments, Chief Financial Officer, Institutional Bank, Chief Financial Officer, Consumer Bank & Laurel Road, Chief Operating Officer, Chief Operating Officer, Key Investment Services & Head of Investment Platforms & Product, Key Wealth.