IndyGo Executive and Leadership Team

Melissa Santiano, the Chief Executive Officer & President at IndyGo, directs the overall strategic vision and operational execution for the public bus transportation system. Santiano oversees all departments, ensuring alignment with IndyGo's mission to provide efficient and accessible transit solutions for Indianapolis. This leadership role involves driving growth initiatives, fostering community partnerships, and managing stakeholder relations to enhance public transportation services across the region. Santiano's focus remains on optimizing service delivery and expanding reach within the Indianapolis metropolitan area. The Chief Executive Officer & President ensures the organization's financial health and operational integrity, guiding IndyGo's long-term development and market position. Melissa Santiano's leadership is central to maintaining and improving the transit network's effectiveness and public trust.

Ann Klaybor, the Founder & Chief Executive Officer at IndyGo, established the foundational principles for the public bus transportation system. Klaybor guides the strategic direction, focusing on the core mission of providing accessible and reliable transit for Indianapolis. This executive position involves overseeing all aspects of the organization, from operational efficiency to community engagement. Klaybor's role emphasizes long-term sustainability and the continuous improvement of services offered to residents. The Founder & Chief Executive Officer works to ensure that IndyGo remains a vital component of the city's infrastructure, facilitating mobility and economic opportunity. Ann Klaybor's vision continues to shape the organization's commitment to public service and operational excellence.

Justin Burcope, the Interim Chief Financial Officer at IndyGo, directs the financial operations and fiscal strategy for the public bus transportation system. Burcope oversees budgeting, financial planning, and reporting, ensuring the fiscal health and sustainability of IndyGo's services in Indianapolis. This executive role involves managing financial resources, optimizing expenditures, and ensuring compliance with all financial regulations. The Interim Chief Financial Officer provides critical financial insights to support strategic decision-making and operational efficiency across the organization. Burcope's focus is on maintaining financial stability and identifying opportunities for cost savings and revenue enhancement. Justin Burcope's leadership ensures that IndyGo's financial framework effectively supports its mission of providing accessible public transportation.

Andy Jackson, the Vice President, Finance & Chief Financial Officer at IndyGo, oversees the comprehensive financial management of the public bus transportation system. Jackson directs all financial planning, accounting, and reporting functions, ensuring fiscal responsibility and strategic resource allocation for IndyGo's operations in Indianapolis. This executive position involves managing budgets, analyzing financial performance, and developing strategies to enhance financial stability and growth. The Vice President, Finance & Chief Financial Officer provides essential financial guidance to support the organization's objectives and operational effectiveness. Jackson's role is crucial in maintaining the financial integrity of the transit system and supporting its long-term viability. Andy Jackson's financial acumen drives IndyGo's commitment to efficient and sustainable public transportation.

Keith Bentz, the President--Specialty Vehicles at IndyGo, leads the strategic development and operational oversight for specialized vehicle services within the public transportation system. Bentz directs initiatives focused on unique transit solutions, ensuring these specialized fleets meet specific community needs and operational requirements. This executive position involves managing the acquisition, maintenance, and deployment of specialty vehicles to enhance IndyGo's service offerings. The President--Specialty Vehicles works to expand the scope and effectiveness of these niche transportation services. Bentz's responsibilities include fostering innovation in vehicle technology and service models to improve accessibility and reach. Keith Bentz's leadership ensures that IndyGo's specialty vehicle division contributes significantly to its overall mission of comprehensive public transit.

Rebecca Hawkins, the President at IndyGo, guides the strategic vision and overall management of the public bus transportation system. Hawkins oversees all organizational functions, ensuring that IndyGo effectively serves the transportation needs of Indianapolis residents. This executive role involves fostering strong relationships with community stakeholders, government agencies, and internal teams to advance the company's mission. The President is responsible for driving operational excellence and promoting the accessibility and reliability of public transit services. Hawkins' leadership focuses on enhancing the passenger experience and expanding the reach of IndyGo's network. Rebecca Hawkins' commitment is to the continuous improvement and sustainable growth of public transportation infrastructure.

Marcus Burnside, the Vice President, Information Technology & Chief Information Officer at IndyGo, architects and executes the technology strategy for the public bus transportation system. Burnside manages all IT infrastructure, ensuring the reliability and security of systems that support daily operations and passenger services. This leadership position involves overseeing the implementation of innovative technological solutions to enhance efficiency and user experience across the IndyGo network. Burnside's responsibilities include data management, cybersecurity protocols, and the integration of new technologies to streamline operations. The Vice President, Information Technology & Chief Information Officer plays a critical part in modernizing the transit system through digital transformation. Marcus Burnside drives the technological advancements necessary for IndyGo's continued success and operational resilience.

Annette Darrow, the Chief Operations Officer at IndyGo, directs the day-to-day operational execution of the public bus transportation system. Darrow oversees all aspects of service delivery, ensuring the efficient and reliable operation of IndyGo's bus routes throughout Indianapolis. This leadership role involves managing fleet maintenance, scheduling, dispatch, and customer service operations to optimize passenger experience. The Chief Operations Officer is responsible for implementing operational strategies that enhance service quality, punctuality, and safety across the transit network. Darrow's focus is on streamlining processes and improving operational efficiency to meet the community's transportation needs. Annette Darrow's leadership ensures that IndyGo's operational framework effectively supports its mission of providing accessible and dependable public transit.