IndyGo Executive and Leadership Team

Melissa Santiano, the Chief Executive Officer & President at IndyGo, directs the overall strategic vision and operational execution for the public bus transportation system. Santiano oversees all departments, ensuring alignment with IndyGo's mission to provide efficient and accessible transit solutions for Indianapolis. This leadership role involves fostering key relationships with city officials, stakeholders, and the community to advance transit initiatives. By driving innovation in service delivery and operational efficiency, Melissa Santiano ensures the continued growth and reliability of IndyGo's services. The focus remains on enhancing rider experience and expanding service reach across the Indianapolis metropolitan area, solidifying IndyGo's position as a vital public service provider.

Ann Klaybor, the Founder & Chief Executive Officer at IndyGo, established the foundational principles for the public bus transportation system in Indianapolis. Klaybor guides the long-term strategic direction, ensuring the company's operations align with its founding mission of providing accessible transit. This executive position involves championing initiatives that enhance service quality and expand the reach of IndyGo's network. By leveraging deep industry knowledge, Ann Klaybor drives the organization's commitment to innovation and operational excellence. The ongoing objective is to maintain IndyGo's role as a critical component of urban mobility, serving the needs of Indianapolis residents and visitors effectively.

Justin Burcope, the Interim Chief Financial Officer at IndyGo, manages the financial health and strategic fiscal planning for the public bus transportation system. Burcope oversees all financial operations, including budgeting, forecasting, and resource allocation, ensuring fiscal responsibility across the organization. This critical role involves developing financial strategies that support IndyGo's operational goals and expansion plans within Indianapolis. By maintaining robust financial controls and identifying opportunities for cost optimization, Justin Burcope ensures the sustainability of transit services. The focus remains on prudent financial management to support IndyGo's mission of providing reliable and accessible transportation.

Rebecca Hawkins, the President at IndyGo, provides executive leadership and strategic direction for the public bus transportation system. Hawkins oversees key initiatives aimed at enhancing service offerings and expanding the reach of IndyGo's transit network throughout Indianapolis. This leadership position involves fostering collaboration among departments to achieve organizational objectives and uphold the company's commitment to public service. By driving strategic partnerships and advocating for transit improvements, Rebecca Hawkins ensures IndyGo remains a vital resource for the community. The ongoing goal is to elevate the transit experience and promote sustainable transportation solutions.

Keith Bentz, the President--Specialty Vehicles at IndyGo, leads the strategic development and operational oversight for specialized vehicle services within the public transportation network. Bentz directs initiatives focused on the unique requirements and deployment of specialty vehicles, ensuring they meet specific community needs in Indianapolis. This executive role involves optimizing the utilization and maintenance of these specialized assets to enhance service versatility. By driving innovation in specialty vehicle operations, Keith Bentz ensures IndyGo can cater to diverse transportation demands. The objective is to expand the capabilities of IndyGo's fleet and provide tailored transit solutions.

Marcus Burnside, the Vice President, Information Technology & Chief Information Officer at IndyGo, directs the technology strategy and infrastructure for the public bus transportation system. Burnside oversees the implementation and management of all IT systems, ensuring operational efficiency and data security across IndyGo's operations in Indianapolis. This leadership position involves driving technological advancements to enhance rider experience, optimize service delivery, and support administrative functions. By architecting scalable IT solutions, Marcus Burnside ensures that IndyGo remains at the forefront of technological integration in public transit. The objective is to leverage technology to improve service reliability and accessibility for all passengers.

Annette Darrow, the Chief Operations Officer at IndyGo, oversees the day-to-day operational execution of the public bus transportation system. Darrow manages all aspects of service delivery, including fleet management, scheduling, and route optimization, ensuring efficient and reliable transit for Indianapolis. This executive role involves implementing operational strategies that enhance rider satisfaction and service punctuality. By driving improvements in operational processes and resource utilization, Annette Darrow ensures that IndyGo meets the transportation needs of the community effectively. The focus remains on maintaining high standards of service quality and operational integrity across the entire network.