IndyGo Executive and Leadership Team

Melissa Santiano, the Chief Executive Officer & President at IndyGo, directs the overarching strategic vision for the municipal transit network. Overseeing the entire organizational structure, the Chief Executive Officer & President ensures alignment between public service mandates and operational efficiency. This leadership role involves managing complex stakeholder relationships with city officials and community leaders to secure long-term funding for bus system expansion. By prioritizing sustainable growth and service reliability, Melissa Santiano drives the modernization of the fleet and infrastructure. The Chief Executive Officer & President maintains a focus on enhancing the passenger experience through data-driven service adjustments. Through rigorous oversight of departmental performance, Santiano guarantees that the organization meets its core mission of providing accessible transportation across the Indianapolis region. Ultimately, Santiano secures the operational stability required for future transit advancements.

Justin Burcope, the Interim Chief Financial Officer at IndyGo, manages the fiscal health and budgetary integrity of the public transportation system. Overseeing short-term financial planning, the Interim Chief Financial Officer monitors cash flow and resource allocation to support daily bus operations. This leadership role involves navigating complex municipal funding streams and ensuring compliance with local government regulations. By implementing strict cost-control measures, Justin Burcope optimizes the utilization of public funds to maintain service levels. The Interim Chief Financial Officer collaborates with department heads to forecast revenue requirements and mitigate financial risks associated with fleet maintenance. Through precise analysis of operational expenditures, Burcope supports the organization in achieving fiscal sustainability. Ultimately, Burcope provides the necessary financial transparency to maintain public trust while the transit system continues to serve the diverse needs of the Indianapolis community.

Andy Jackson, the Vice President, Finance & Chief Financial Officer at IndyGo, architects the long-term financial strategy and capital investment programs for the transit agency. Overseeing multi-year budget cycles, the Vice President, Finance & Chief Financial Officer ensures the availability of capital for major infrastructure projects and fleet electrification initiatives. This leadership role involves managing debt obligations and securing federal grants to bolster the financial foundation of the organization. By evaluating the economic impact of transit expansion, Andy Jackson drives informed decision-making regarding service routes and operational scaling. The Vice President, Finance & Chief Financial Officer coordinates with the Board to align financial performance with the broader mission of urban mobility. Through rigorous auditing and financial reporting, Jackson maintains the fiscal accountability required for a public corporation. Ultimately, Jackson secures the financial resources necessary for the long-term growth of the Indianapolis transit network.

Marcus Burnside, the Vice President, Information Technology & Chief Information Officer at IndyGo, directs the digital transformation and technological infrastructure of the public bus system. Overseeing cybersecurity protocols and network reliability, the Vice President, Information Technology & Chief Information Officer ensures that critical transit data remains secure and accessible. This leadership role involves implementing advanced fleet management software and real-time tracking systems to improve passenger communication. By integrating smart technology into daily operations, Marcus Burnside drives efficiency in route scheduling and maintenance monitoring. The Vice President, Information Technology & Chief Information Officer collaborates with operational teams to deploy digital tools that enhance the overall rider experience. Through the modernization of internal systems, Burnside supports the organization in maintaining a competitive and responsive transit environment. Ultimately, Burnside secures the technological backbone required for the seamless operation of the Indianapolis public transportation network.

Annette Darrow, the Chief Operations Officer at IndyGo, manages the daily execution of bus transit services and fleet maintenance across the Indianapolis metropolitan area. Overseeing the workforce of drivers and maintenance technicians, the Chief Operations Officer ensures that all routes operate on schedule and meet safety standards. This leadership role involves optimizing logistics and dispatch protocols to handle fluctuating passenger demand effectively. By implementing lean operational practices, Annette Darrow drives improvements in service frequency and reliability for the public. The Chief Operations Officer coordinates with the planning department to adjust service delivery based on ridership data and community feedback. Through the direct supervision of field operations, Darrow maintains the high performance of the transit fleet. Ultimately, Darrow secures the operational excellence required to provide consistent and dependable transportation services to the residents of Indianapolis.