IndyGo Executive and Leadership Team

Ann Klaybor, the Founder & Chief Executive Officer at IndyGo, directs the overarching strategic vision for the municipal public transportation network. By establishing long-term goals for transit expansion, the Founder & Chief Executive Officer ensures the organization meets the evolving mobility needs of the Indianapolis region. Ann Klaybor maintains direct oversight of corporate governance and stakeholder relations, ensuring alignment with municipal mandates. This leadership role involves constant evaluation of service delivery models to optimize public bus operations. Through rigorous assessment of transit performance metrics, the Founder & Chief Executive Officer drives initiatives that improve system reliability and passenger satisfaction. By fostering partnerships with local government entities, the executive secures the necessary resources to maintain high-quality transit infrastructure. Ultimately, the Founder & Chief Executive Officer guarantees that the organization remains a cornerstone of urban connectivity, providing essential services to the broader community while maintaining fiscal responsibility and operational excellence.

Melissa Santiano, the Chief Executive Officer & President at IndyGo, manages the daily execution of corporate strategy and organizational performance. Overseeing the integration of administrative functions, the Chief Executive Officer & President ensures that all departments operate in harmony to support the public bus transportation mission. Melissa Santiano coordinates with the board to implement policies that enhance service efficiency across the Indianapolis metropolitan area. This leadership role requires constant monitoring of operational workflows to identify opportunities for process improvement and cost reduction. By prioritizing passenger safety and service frequency, the Chief Executive Officer & President strengthens the market position of the transit system. The executive also leads efforts to modernize fleet management, ensuring that the organization utilizes current technology to improve transit reliability. Through proactive management of internal resources, the Chief Executive Officer & President sustains the operational integrity of the entire public transportation network, ensuring consistent service delivery for all residents.

Andy Jackson, the Vice President, Finance & Chief Financial Officer at IndyGo, manages the fiscal health and budgetary planning for the municipal transportation corporation. Overseeing the allocation of capital for fleet maintenance and infrastructure projects, the Vice President, Finance & Chief Financial Officer ensures that all financial activities align with the long-term sustainability goals of the organization. Andy Jackson directs the preparation of financial reports and audits, providing transparency to municipal stakeholders. This leadership role involves analyzing revenue streams and grant funding to support the expansion of public bus services. By optimizing the cost structure of transit operations, the Vice President, Finance & Chief Financial Officer maintains the financial stability required to deliver consistent service. The executive also coordinates with other departments to ensure that financial resources support strategic growth initiatives. Through rigorous fiscal oversight, Andy Jackson secures the economic foundation of the transit system, enabling the organization to provide reliable transportation services to the Indianapolis community.

Keith Bentz, the President--Specialty Vehicles at IndyGo, manages the specialized fleet operations that support unique transit requirements within the municipal system. Overseeing the procurement and maintenance of non-standard vehicles, the President--Specialty Vehicles ensures that the organization possesses the necessary equipment to serve diverse passenger needs, including paratransit and specialized community transport. Keith Bentz directs the operational strategy for these niche services, ensuring compliance with accessibility regulations and safety standards. This leadership role involves collaborating with the broader operations team to integrate specialty vehicle services into the overall transit network. By focusing on the specific requirements of these vehicles, the President--Specialty Vehicles improves the inclusivity of the public transportation system. The executive also manages vendor relationships for vehicle parts and specialized maintenance services. Through dedicated oversight of this fleet segment, Keith Bentz ensures that the organization provides equitable access to transportation for all residents, regardless of their specific mobility requirements.

Rebecca Hawkins, the President at IndyGo, leads the organizational efforts to expand public transit reach and improve community engagement. Overseeing the development of outreach programs and public relations strategies, the President ensures that the organization maintains strong ties with the Indianapolis community. Rebecca Hawkins directs the implementation of initiatives that promote public transit usage and increase ridership across the city. This leadership role involves working with the board and other executives to align service expansion with urban development goals. By fostering a positive public image, the President strengthens the support for transit funding and infrastructure projects. The executive also manages the internal communications strategy to ensure that all staff members understand the mission and values of the organization. Through strategic leadership and community-focused planning, Rebecca Hawkins drives the growth of the transit system, ensuring that the organization remains a vital and well-supported component of the local transportation landscape.

Marcus Burnside, the Vice President, Information Technology & Chief Information Officer at IndyGo, architects the digital infrastructure supporting the municipal bus system. Overseeing the implementation of real-time tracking software and passenger information systems, the Vice President, Information Technology & Chief Information Officer ensures seamless data flow across all transit operations. Marcus Burnside manages the cybersecurity framework to protect critical transit data and maintain system uptime. This leadership role involves collaborating with other C-suite members to integrate technology into daily bus management, thereby increasing operational efficiency. By modernizing the digital tools available to dispatchers and drivers, the Vice President, Information Technology & Chief Information Officer improves the accuracy of transit schedules. The executive also directs the deployment of hardware and software solutions that enhance the overall passenger experience. Through strategic investment in IT infrastructure, Marcus Burnside supports the long-term digital transformation of the organization, ensuring that the transit system remains competitive and responsive to modern technological demands.

Annette Darrow, the Chief Operations Officer at IndyGo, directs the daily logistics and service delivery of the public bus transportation system. Overseeing the maintenance of the bus fleet and the scheduling of transit routes, the Chief Operations Officer ensures that the organization meets the daily mobility demands of the Indianapolis population. Annette Darrow manages the workforce responsible for vehicle operations and facility maintenance, maintaining high standards of safety and efficiency. This leadership role involves coordinating with the executive team to implement operational improvements that reduce transit delays and enhance service reliability. By monitoring performance data, the Chief Operations Officer identifies bottlenecks in the transit network and executes solutions to streamline bus movements. The executive also oversees the implementation of safety protocols across all operational departments. Through proactive management of the transit fleet and personnel, Annette Darrow ensures that the organization provides a dependable and efficient public transportation experience for all passengers.