IndyGo Executive and Leadership Team

Melissa Santiano, the Chief Executive Officer & President at IndyGo, directs the overarching strategic vision for the municipal public bus transportation system. Santiano architects long-term growth initiatives while ensuring alignment between operational performance and the evolving transit needs of the Indianapolis community. By engaging with the Board and municipal stakeholders, the Chief Executive Officer & President secures the necessary resources to modernize fleet capabilities and expand service reach. Melissa Santiano maintains a rigorous focus on fiscal responsibility and service reliability, driving the organization toward greater efficiency. Through the leadership of the Chief Executive Officer & President, the corporation navigates complex regulatory environments and urban planning challenges. This executive role demands constant evaluation of transit metrics to optimize passenger experiences. Ultimately, Santiano fosters a culture of innovation and public service excellence, ensuring the transit network remains a vital component of the regional infrastructure.

Justin Burcope, the Interim Chief Financial Officer at IndyGo, manages the immediate fiscal health and budgetary compliance of the municipal transit corporation. Burcope directs short-term financial planning and resource allocation to ensure the continuity of essential bus services. Overseeing the daily accounting functions, the Interim Chief Financial Officer monitors cash flow and expenditure patterns to maintain operational stability. Justin Burcope provides critical financial insights to the executive team, facilitating informed decision-making regarding service adjustments and capital investments. This leadership role requires precise management of municipal funding streams and grant reporting requirements. By optimizing internal financial controls, the Interim Chief Financial Officer mitigates fiscal risks and supports the overall sustainability of the transit system. Burcope ensures that all financial activities align with the broader strategic goals of the organization. Through diligent oversight, the Interim Chief Financial Officer maintains the fiscal integrity necessary for the ongoing operation of the public transportation network.

Andy Jackson, the Vice President, Finance & Chief Financial Officer at IndyGo, architects the long-term financial strategy and capital structure for the municipal transit system. Jackson oversees comprehensive budgeting, revenue forecasting, and long-range financial planning to support the expansion of public bus services. By managing complex municipal funding portfolios, the Vice President, Finance & Chief Financial Officer ensures the availability of capital for fleet modernization and infrastructure projects. Andy Jackson collaborates with the Board to establish fiscal policies that promote organizational growth and long-term economic viability. This role involves rigorous analysis of operational costs and revenue generation to maximize the impact of public investments. Through strategic financial leadership, the Vice President, Finance & Chief Financial Officer drives efficiency and accountability across all departments. Jackson maintains a focus on sustainable financial practices that support the evolving transit needs of the Indianapolis region. Ultimately, the Vice President, Finance & Chief Financial Officer secures the financial foundation for future service enhancements.

Keith Bentz, the President--Specialty Vehicles at IndyGo, manages the specialized fleet operations and unique transit requirements outside of standard bus routes. Bentz architects the strategy for deploying and maintaining vehicles designed for specific community needs, including paratransit and specialized transport services. Overseeing the operational logistics for these niche segments, the President--Specialty Vehicles ensures that all specialized transit solutions meet rigorous accessibility and safety standards. Keith Bentz collaborates with operational teams to integrate these services into the broader municipal transit framework. This role involves identifying market-specific needs and tailoring vehicle deployment to enhance inclusivity across the Indianapolis region. By focusing on the efficiency of specialty vehicle operations, the President--Specialty Vehicles drives improvements in service accessibility for diverse passenger groups. Bentz maintains a commitment to operational excellence and high-quality service delivery within this specialized domain. Through strategic oversight, the President--Specialty Vehicles ensures that all transit segments contribute to the overall mission of the organization.

Marcus Burnside, the Vice President, Information Technology & Chief Information Officer at IndyGo, manages the digital infrastructure supporting the municipal bus network. Burnside architects secure, scalable technology frameworks that enable real-time transit tracking and passenger communication systems. Overseeing the integration of advanced data analytics, the Vice President, Information Technology & Chief Information Officer improves operational transparency and fleet maintenance scheduling. Marcus Burnside collaborates with executive leadership to implement cybersecurity protocols that protect critical transit data and passenger information. This role involves modernizing legacy systems to support the growing demands of the Indianapolis transit landscape. By leveraging emerging technologies, the Vice President, Information Technology & Chief Information Officer drives digital transformation across all departments. Burnside ensures that technological investments directly support the core mission of providing efficient, accessible public transportation. Through technical expertise, the Vice President, Information Technology & Chief Information Officer maintains the integrity and performance of the entire digital ecosystem.

Annette Darrow, the Chief Operations Officer at IndyGo, directs the daily execution of the municipal bus transportation system. Darrow oversees fleet management, driver scheduling, and route optimization to ensure reliable service delivery across the Indianapolis area. By implementing rigorous safety protocols and operational standards, the Chief Operations Officer maintains high levels of passenger satisfaction and system efficiency. Annette Darrow coordinates with maintenance teams to ensure the readiness of the bus fleet and the effectiveness of transit facilities. This leadership role involves analyzing performance metrics to identify opportunities for service improvements and operational cost reductions. Through the management of field operations, the Chief Operations Officer drives the successful implementation of transit policies and service expansions. Darrow ensures that the daily operations align with the strategic objectives of the corporation. Ultimately, the Chief Operations Officer maintains the seamless functioning of the transit network, providing essential mobility solutions to the community.