Leadership Overview
HomeServe USA has 9 executives leading key functions including revenue generation, technology strategy, and operational oversight.
Driven by a commitment to homeowner assistance, HomeServe USA provides essential emergency repair programs, safeguarding properties and ensuring peace of mind for millions across the United States.
Driven by a commitment to homeowner assistance, HomeServe USA provides essential emergency repair programs, safeguarding properties and ensuring peace of mind for millions across the United States.
Leadership Roles at HomeServe USA
Devin Winston - Office of the President
Devin Winston, Office of the President at HomeServe USA, contributes to the strategic direction and operational oversight of the company. Winston's responsibilities involve supporting executive leadership in achieving HomeServe USA's mission of providing essential homeowner emergency assistance programs. This role focuses on enhancing operational efficiency and ensuring the highest standards of service delivery. By collaborating with senior management, Devin Winston plays a part in the company's continued growth and success in managing home assistance service contracts. Winston's involvement supports the overall strategic objectives and market presence of HomeServe USA. The Office of the President role is integral to maintaining the company's commitment to its partner companies and customers.
Molly Moody - Office of the President
Molly Moody, Office of the President at HomeServe USA, supports the executive team in driving the company's strategic initiatives. Moody's focus involves contributing to the operational excellence required for delivering homeowner emergency assistance programs. This position entails collaborating on key projects that enhance service quality and customer satisfaction. By working within the Office of the President, Molly Moody aids in the effective management of HomeServe USA's extensive network of service contracts. Moody's contributions are essential for maintaining the company's reputation and operational integrity. The Office of the President role ensures alignment with the company's overarching goals and market leadership.
Alyssa Bradford - Office Of The President
Alyssa Bradford, Office Of The President at HomeServe USA, contributes to the strategic execution and operational management of the company. Bradford's role involves supporting the leadership team in delivering comprehensive homeowner emergency assistance programs. This position focuses on ensuring that all operational facets align with HomeServe USA's commitment to quality and reliability. By participating in executive-level discussions, Alyssa Bradford helps shape the company's strategic direction. Bradford's efforts are crucial for maintaining the company's strong relationships with utility partners and customers. The Office Of The President function is key to upholding HomeServe USA's standards in the home assistance market.
Felicia Mercer - Office Of The President
Felicia Mercer, Office Of The President at HomeServe USA, supports the company's executive leadership in advancing its core mission. Mercer's responsibilities include contributing to the strategic planning and operational oversight necessary for providing effective homeowner emergency assistance programs. This role emphasizes ensuring that all company functions operate cohesively to meet customer needs. By engaging in high-level strategic initiatives, Felicia Mercer aids in the continued expansion and success of HomeServe USA. Mercer's contributions are vital for maintaining operational efficiency and service excellence. The Office Of The President position is central to HomeServe USA's commitment to its partner companies and the homeowners it serves.
Julie Shepherd - Tier 3 - Office of the President
Julie Shepherd, Tier 3 - Office of the President at HomeServe USA, provides critical support to the executive leadership team. Shepherd's role involves contributing to the strategic implementation and operational management of homeowner emergency assistance programs. This position focuses on ensuring that the company's service delivery mechanisms are robust and efficient. By participating in key operational reviews, Julie Shepherd helps maintain HomeServe USA's high standards. Shepherd's efforts are instrumental in supporting the company's mission to protect homeowners from unexpected repair costs. The Tier 3 - Office of the President function is essential for the smooth execution of HomeServe USA's business objectives.
Mary Walker - Office of the President, Quality Analyst
Mary Walker, Office of the President, Quality Analyst at HomeServe USA, focuses on ensuring the highest standards of service delivery. Walker's responsibilities include analyzing operational data to enhance the effectiveness of homeowner emergency assistance programs. This role is critical for maintaining customer satisfaction and upholding HomeServe USA's reputation for reliability. By conducting thorough quality assessments, Mary Walker contributes to the continuous improvement of service protocols. Walker's insights are vital for identifying areas of excellence and opportunities for enhancement. The Office of the President, Quality Analyst position plays a key part in HomeServe USA's commitment to providing exceptional support to its customers and partners.
Michael Backus - Chief Revenue Officer
Michael Backus, the Chief Revenue Officer at HomeServe USA, directs all revenue-generating activities and commercial strategies. Overseeing sales, business development, and partnership management, Backus ensures alignment with the company's mission to provide homeowner emergency assistance programs. This leadership role involves expanding market share through strategic initiatives and optimizing the sales funnel. By driving revenue growth, Michael Backus directly impacts the company's financial stability and operational capacity. The Chief Revenue Officer's focus remains on securing long-term financial health and enhancing customer acquisition through effective commercial operations. Backus's strategic vision supports the company's position as a leading provider of home assistance service contracts.
Joseph Sorisi - Chief Information Officer & Technology Strategy & Transformation Board Member
Joseph Sorisi, the Chief Information Officer & Technology Strategy & Transformation Board Member at HomeServe USA, architects the company's technology vision and transformation roadmap. Overseeing all IT operations and digital strategy, Sorisi ensures technology investments directly support the provision of homeowner emergency assistance programs. This critical role involves driving innovation and efficiency across the organization, aligning technology with business objectives. By leading technology strategy, Joseph Sorisi enhances the company's ability to manage millions of home assistance service contracts. Sorisi's expertise is vital for maintaining robust IT infrastructure and fostering digital transformation. The Chief Information Officer & Technology Strategy & Transformation Board Member's efforts ensure HomeServe USA remains at the forefront of technological advancement in the home services sector.
David Berry - Interim Chief Information Technology Officer & Chief Information Officer & Chief Technology Officer
David Berry, the Interim Chief Information Technology Officer & Chief Information Officer & Chief Technology Officer at HomeServe USA, spearheads the company's technology infrastructure and development initiatives. Berry oversees the execution of IT strategies, ensuring the seamless delivery of homeowner emergency assistance programs. This multifaceted role involves managing technology operations, driving system enhancements, and maintaining the integrity of the company's digital platforms. By leading technology efforts, David Berry supports HomeServe USA's commitment to providing reliable home assistance services. Berry's leadership ensures operational continuity and technological advancement. The Interim Chief Information Technology Officer & Chief Information Officer & Chief Technology Officer's focus is on optimizing technology for enhanced service delivery and customer satisfaction.
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Frequently Asked Questions Regarding HomeServe USA Top Executives and Leadership Team
