HomeServe USA Executive and Leadership Team

Michael Murney, the Chief Financial Officer at HomeServe USA, manages all financial operations and strategic fiscal planning. Murney oversees budgeting, forecasting, and financial reporting, ensuring the company's fiscal health and compliance with regulatory standards. This critical role involves managing investments, optimizing capital allocation, and supporting the company's growth initiatives through sound financial management. By analyzing market trends and financial performance, Michael Murney provides essential insights to guide executive decision-making. The Chief Financial Officer is instrumental in maintaining HomeServe USA's profitability and its capacity to manage millions of home assistance service contracts for its partner companies.

Robert Judson, the Chief Operating Officer at HomeServe USA, directs the company's operational efficiency and service delivery across all markets. Judson oversees the management of service networks, customer support functions, and the seamless execution of emergency assistance programs. This leadership position involves optimizing operational workflows to ensure prompt and effective service for homeowners. By driving operational excellence, Robert Judson ensures that HomeServe USA consistently meets the needs of its partner companies and their customers. The Chief Operating Officer's focus on scalable operations supports the company's extensive management of millions of service contracts, reinforcing its global leadership in home emergency assistance.

Alyssa Bradford, the Office Of The President at HomeServe USA, supports the strategic direction and operational oversight emanating from the President's office. Bradford contributes to key initiatives aimed at enhancing customer satisfaction and expanding the company's service offerings. This role involves coordinating cross-functional efforts to ensure alignment with corporate goals and the successful execution of homeowner assistance programs. By facilitating communication and driving project completion, Alyssa Bradford plays a vital part in maintaining HomeServe USA's commitment to service excellence. The Office Of The President's involvement ensures that critical business objectives are met with precision and efficiency.

Julie Shepherd, the Tier 3 - Office of the President at HomeServe USA, provides advanced support for presidential initiatives and strategic projects. Shepherd focuses on complex operational analyses and the implementation of high-level directives designed to improve service delivery and customer engagement. This position requires a deep understanding of the company's operations and its role as a provider of home emergency assistance programs. By contributing to critical decision-making processes, Julie Shepherd ensures that the President's office effectively guides the organization. The Tier 3 - Office of the President's contributions are essential for maintaining HomeServe USA's high standards of service and operational integrity.

Felicia Mercer, the Office Of The President at HomeServe USA, contributes to the strategic leadership and operational management of the organization. Mercer supports initiatives focused on enhancing the company's service offerings and strengthening relationships with utility partners. This role involves coordinating key projects and ensuring that departmental efforts align with the overarching mission of providing reliable home emergency assistance. By driving strategic alignment, Felicia Mercer helps maintain HomeServe USA's position as a leader in the industry. The Office Of The President's focus ensures that the company's operations consistently meet the highest standards of quality and customer care.

Mary Walker, the Office of the President, Quality Analyst at HomeServe USA, spearheads initiatives focused on service quality and customer satisfaction. Walker conducts in-depth analyses of operational performance and customer feedback to identify areas for improvement within the homeowner emergency assistance programs. This role is critical for ensuring that HomeServe USA consistently delivers exceptional service to its partners and their customers. By implementing rigorous quality assurance protocols, Mary Walker upholds the company's commitment to excellence. The Office of the President, Quality Analyst's dedication to data-driven insights ensures continuous enhancement of HomeServe USA's service delivery and overall market reputation.

Devin Winston, the Office of the President at HomeServe USA, supports the executive leadership in driving strategic growth and operational excellence. Winston contributes to key projects focused on expanding market reach and enhancing the delivery of home emergency assistance programs. This position involves coordinating efforts across various departments to ensure seamless execution of company objectives. By fostering collaboration and implementing effective strategies, Devin Winston plays a crucial role in HomeServe USA's continued success. The Office of the President's focus on strategic implementation ensures that the company remains a trusted provider for millions of homeowners and utility partners.

Michael Backus, the Chief Revenue Officer at HomeServe USA, directs all revenue-generating activities and sales strategies. Backus oversees the expansion of service contracts and the development of new revenue streams, ensuring alignment with the company's mission to provide homeowner emergency assistance. This leadership role involves close collaboration with marketing and operations to drive customer acquisition and retention across North America. By optimizing sales processes and fostering key partnerships, Michael Backus directly impacts the company's financial growth and market penetration. The Chief Revenue Officer ensures that all commercial efforts contribute to HomeServe USA's position as a leading provider of home assistance programs for utility partners.

David Berry, the Interim Chief Information Technology Officer & Chief Information Officer & Chief Technology Officer at HomeServe USA, leads the company's technology strategy and infrastructure development. Berry oversees the implementation and management of IT systems, ensuring robust cybersecurity measures and the efficient deployment of digital solutions that support homeowner assistance programs. This multifaceted role involves driving technological innovation to enhance service delivery and operational effectiveness. By guiding the technology roadmap, David Berry ensures that HomeServe USA maintains a competitive edge through advanced IT capabilities. The Chief Information Technology Officer & Chief Information Officer & Chief Technology Officer's expertise is vital for managing the complex technological needs of a large-scale service provider.

Joseph Sorisi, the Chief Information Officer & Technology Strategy & Transformation Board Member at HomeServe USA, shapes the company's technology vision and drives digital transformation initiatives. Sorisi is responsible for aligning technology strategy with business objectives, focusing on enhancing customer experience and operational scalability. This board-level position involves guiding strategic technology investments and overseeing the integration of new platforms to improve service delivery. By championing innovation, Joseph Sorisi ensures HomeServe USA remains at the forefront of technology adoption in the home assistance sector. The Chief Information Officer & Technology Strategy & Transformation Board Member's insights are crucial for navigating the evolving technological landscape and maintaining a robust service infrastructure.