Great Clips Executive and Leadership Team

Steve Hockett, the Chief Executive Officer at Great Clips, directs the overarching strategic vision for the entire franchise network. Overseeing long-term growth initiatives, the Chief Executive Officer ensures alignment between corporate objectives and the needs of individual salon owners. This leadership role involves navigating complex market dynamics to maintain brand relevance across North America. By fostering strong relationships with franchisees, Steve Hockett drives operational consistency and service excellence throughout the organization. Hockett prioritizes scalable business models that empower entrepreneurs to succeed within the competitive hair care industry. Through rigorous analysis of market trends, the Chief Executive Officer optimizes resource allocation to support sustainable expansion. Ultimately, Hockett secures the competitive position of the brand by championing innovation in salon management and customer experience delivery.

Laura Jarrell, the Chief Executive Officer & Founder at Great Clips, architects the foundational principles that guide the company's franchise ownership model. Overseeing the preservation of core brand values, the Chief Executive Officer & Founder ensures that every salon maintains the high standards established at inception. This leadership role involves mentoring new franchise partners and providing the strategic framework necessary for local market success. By championing a culture of service, Laura Jarrell influences the operational trajectory of the entire organization. Jarrell focuses on the long-term viability of the franchise system, ensuring that business practices remain adaptable to changing consumer demands. Through consistent engagement with the leadership team, the Chief Executive Officer & Founder reinforces the commitment to accessible, quality hair care. Ultimately, Jarrell sustains the legacy of the brand while driving future growth.

Rob Goggins, the President & Chief Executive Officer at Great Clips, executes the daily operational strategies required to manage a vast network of franchised salons. Overseeing the implementation of corporate policies, the President & Chief Executive Officer ensures that all regional operations adhere to established quality benchmarks. This leadership role involves coordinating with various departments to streamline franchise support services and enhance salon productivity. By analyzing performance metrics across North America, Rob Goggins identifies opportunities for operational improvement and revenue growth. Goggins facilitates communication between the corporate office and franchise owners to ensure seamless execution of marketing and service initiatives. Through proactive management of the supply chain and salon technology, the President & Chief Executive Officer optimizes the customer experience. Ultimately, Goggins drives the operational efficiency necessary for the continued success of the franchise network.

Michelle Iacovetta, the Chief Operating Officer at Great Clips, directs the internal scaling processes and infrastructure development for the company. Overseeing the integration of new salon technologies, the Chief Operating Officer ensures that operational workflows remain efficient and user-friendly for both staff and customers. This leadership role involves managing the day-to-day logistics of the franchise support system to maximize salon performance. By implementing standardized training programs, Michelle Iacovetta drives consistency in service delivery across all locations. Iacovetta collaborates with other executives to align operational goals with the broader corporate strategy. Through the optimization of salon management software and scheduling tools, the Chief Operating Officer enhances the overall productivity of the franchise network. Ultimately, Iacovetta ensures that the operational foundation remains robust enough to support rapid growth and changing market demands.

Michael McCord, the President at Great Clips, leads the strategic development of new market initiatives and business expansion efforts. Overseeing the identification of growth opportunities, the President ensures that the company effectively enters and captures new geographic territories. This leadership role involves analyzing market data to determine the viability of new franchise locations and investment opportunities. By fostering partnerships with developers and real estate stakeholders, Michael McCord drives the physical expansion of the salon network. McCord collaborates with the executive team to refine the brand's market positioning and competitive strategy. Through the execution of targeted growth plans, the President enhances the overall footprint of the organization. Ultimately, McCord secures the future of the company by expanding the reach of the franchise model and increasing brand visibility in diverse markets across the country.

Danny Friend, the President & Franchise Owner at Great Clips, directs the localized execution of corporate strategies within specific franchise territories. Overseeing the daily management of multiple salon locations, the President & Franchise Owner ensures that service quality remains high and consistent with brand standards. This leadership role involves managing local staff, overseeing salon performance, and driving customer retention through effective marketing. By applying corporate initiatives at the ground level, Danny Friend provides valuable feedback to the leadership team regarding operational feasibility. Friend focuses on building strong community connections to drive salon traffic and revenue growth. Through the implementation of local sales strategies, the President & Franchise Owner optimizes the performance of individual units. Ultimately, Friend contributes to the overall success of the brand by demonstrating the effectiveness of the franchise model in real-world settings.

Paula Mancinelli, the Clips Co-Op President at Great Clips, directs the collaborative marketing and advertising efforts for regional franchise cooperatives. Overseeing the allocation of co-op funds, the Clips Co-Op President ensures that regional campaigns effectively reach target demographics and drive salon visits. This leadership role involves coordinating with multiple franchise owners to align on promotional strategies and media buying. By leveraging collective resources, Paula Mancinelli drives brand awareness and customer acquisition at the local level. Mancinelli facilitates communication between the corporate marketing department and the co-op members to ensure brand consistency. Through the analysis of campaign performance data, the Clips Co-Op President optimizes marketing spend to maximize return on investment. Ultimately, Mancinelli secures the competitive advantage of the brand by fostering cooperation and strategic alignment among franchise owners within the regional cooperative structure.

Karen Allen, the Franchisee and President of Our Company at Great Clips, directs the strategic operations of a significant portfolio of franchised salons. Overseeing the recruitment and training of salon staff, the Franchisee and President of Our Company ensures that every team member delivers the high-quality service expected by customers. This leadership role involves managing the financial performance of the salon group and implementing corporate-approved operational improvements. By focusing on employee engagement and retention, Karen Allen drives a positive workplace culture that translates into better customer experiences. Allen collaborates with other franchise leaders to share best practices and improve overall network performance. Through the diligent management of salon operations, the Franchisee and President of Our Company optimizes profitability and service delivery. Ultimately, Allen secures the success of the business by maintaining high standards of excellence across all managed locations.

Yvonne Mercer, the Chief Operations Officer at Great Clips, manages the supply chain logistics and inventory systems that support the franchise network. Overseeing the procurement of salon products and equipment, the Chief Operations Officer ensures that every location maintains the necessary resources to provide high-quality service. This leadership role involves negotiating with vendors to secure cost-effective solutions for franchise owners. By streamlining the distribution process, Yvonne Mercer drives efficiency and reduces overhead costs across the organization. Mercer works closely with regional managers to address operational challenges and implement best practices in salon maintenance. Through the continuous monitoring of inventory turnover and product usage, the Chief Operations Officer optimizes the supply chain to meet fluctuating consumer demand. Ultimately, Mercer secures the operational stability of the brand by ensuring that all salons remain well-equipped and ready for business.

Kerry Bundy, the Chief Legal Officer at Great Clips, directs all legal affairs and regulatory compliance initiatives for the franchise organization. Overseeing the protection of intellectual property and brand trademarks, the Chief Legal Officer ensures that the company maintains a strong legal standing in the competitive hair care market. This leadership role involves drafting and reviewing franchise agreements to safeguard the interests of both the corporation and its partners. By navigating complex employment laws and industry regulations, Kerry Bundy drives risk mitigation strategies across North America. Bundy provides critical guidance to the executive team regarding corporate governance and contractual obligations. Through the proactive management of legal disputes and compliance audits, the Chief Legal Officer ensures that all business practices align with legal standards. Ultimately, Bundy secures the long-term integrity and reputation of the brand through diligent legal oversight.