Great Clips Executive and Leadership Team

Steve Hockett, the Chief Executive Officer at Great Clips, directs the overarching corporate strategy for the entire franchise network. Hockett oversees the alignment of salon operations with long-term growth objectives across North American markets. By fostering strong relationships with franchisees, the Chief Executive Officer ensures that the brand maintains a competitive edge in the hair care industry. This leadership role involves evaluating market trends to refine the business model and support salon profitability. Hockett drives initiatives that enhance the customer experience while simultaneously streamlining internal processes for franchise owners. Through consistent communication with the board, the Chief Executive Officer maintains focus on scaling the brand footprint. Ultimately, Steve Hockett secures the future of the organization by prioritizing innovation and operational efficiency within the vast network of franchised locations.

Laura Jarrell, the Chief Executive Officer & Founder at Great Clips, architects the foundational vision and long-term mission for the franchise system. Jarrell focuses on the preservation of core brand values while adapting the business model to meet modern consumer demands. The Chief Executive Officer & Founder monitors the health of the franchise ecosystem, ensuring that the original commitment to accessible hair care remains central to all operations. By guiding the strategic direction of the company, Jarrell influences how the brand evolves within the competitive landscape of North American retail. This leadership role involves mentoring emerging leaders and maintaining the integrity of the franchise structure. Laura Jarrell drives the organization toward continued market relevance by balancing historical success with forward-thinking expansion strategies that benefit the entire network of salon owners.

Som Ray, the Chief Executive Officer & Founder at Great Clips, drives the development of new business opportunities and strategic partnerships within the franchise network. Ray oversees the expansion of the brand into emerging markets, ensuring that the operational framework supports rapid growth. The Chief Executive Officer & Founder evaluates the performance of existing franchise units to identify areas for improvement and increased efficiency. By collaborating with other executive leaders, Ray aligns corporate goals with the practical needs of salon owners. This leadership role involves analyzing industry data to inform high-level decision-making and resource allocation. Som Ray secures the long-term viability of the company by championing initiatives that improve service delivery and brand recognition. Through constant focus on market penetration, Ray ensures that the organization remains a dominant force in the hair care sector.

Rob Goggins, the President & Chief Executive Officer at Great Clips, executes the daily operational mandates required to maintain the company's market position. Goggins oversees the integration of technology into salon workflows to improve customer throughput and service quality. The President & Chief Executive Officer manages the relationship between the corporate office and the thousands of independent franchisees operating across the continent. By optimizing supply chain logistics and training programs, Goggins ensures that every location adheres to the high standards of the brand. This leadership role involves navigating complex regulatory environments and driving revenue growth through strategic marketing campaigns. Rob Goggins supports the overall health of the franchise system by providing the tools and resources necessary for individual salon success. Through rigorous performance monitoring, Goggins maintains the operational excellence of the entire organization.

Michelle Iacovetta, the Chief Operating Officer at Great Clips, manages the internal scaling of the franchise business model. Iacovetta focuses on the standardization of salon procedures to ensure a uniform experience for clients across all regional territories. The Chief Operating Officer oversees the implementation of operational software and management systems that allow franchisees to track performance metrics in real time. By refining the day-to-day workflows, Iacovetta increases the efficiency of salon operations and reduces overhead costs for owners. This leadership role involves coordinating with regional managers to address specific market challenges and opportunities. Michelle Iacovetta drives the development of training modules that empower staff to deliver high-quality service consistently. Through the application of data-driven insights, Iacovetta optimizes the operational infrastructure to support the continued growth of the brand.

Danny Friend, the President & Franchise Owner at Great Clips, directs the localized execution of corporate strategies within specific market clusters. Friend oversees the performance of multiple salon locations, ensuring that each unit meets the high standards of the brand. The President & Franchise Owner analyzes regional market data to identify opportunities for expansion and service improvement. By applying corporate best practices to the daily management of salons, Friend drives revenue growth and customer retention. This leadership role involves mentoring salon managers and fostering a culture of excellence among the staff. Danny Friend bridges the gap between corporate vision and ground-level reality, providing valuable feedback to the executive team. Through the successful management of these units, Friend contributes to the overall strength and reputation of the brand in the competitive hair care market.

Sam Worske, the President at Great Clips, oversees the strategic development of new service offerings and customer engagement initiatives. Worske directs the marketing and promotional efforts that drive traffic to salons across the country. The President evaluates the effectiveness of various advertising channels to ensure that the brand remains top-of-mind for consumers. By collaborating with the creative and digital teams, Worske develops campaigns that highlight the convenience and quality of the services provided. This leadership role involves analyzing consumer behavior to tailor the brand message to different demographics. Sam Worske drives the implementation of loyalty programs and digital tools that enhance the customer experience. Through the continuous refinement of the brand's public image, Worske supports the growth of the franchise network and ensures that the company remains a leader in the industry.

Paula Mancinelli, the Clips Co-Op President at Great Clips, directs the collaborative efforts of regional franchise cooperatives to maximize local market impact. Mancinelli oversees the pooling of resources for regional advertising and promotional activities, ensuring that all participating salons benefit from shared marketing efforts. The Clips Co-Op President facilitates communication between local owners and the corporate office to ensure alignment on brand initiatives. By organizing regional meetings and training sessions, Mancinelli fosters a sense of community and shared purpose among franchisees. This leadership role involves managing the budget for cooperative marketing funds and evaluating the return on investment for regional campaigns. Paula Mancinelli drives the adoption of best practices across the co-op, helping individual owners improve their performance. Through effective coordination, Mancinelli strengthens the brand's presence in key regional markets.

Yvonne Mercer, the Chief Operations Officer at Great Clips, directs the supply chain logistics and inventory management strategies for the entire franchise network. Mercer oversees the procurement of salon products and equipment, ensuring that all locations have the necessary resources to operate effectively. The Chief Operations Officer monitors the distribution channels to minimize downtime and maximize the availability of essential supplies. By negotiating with vendors and managing procurement contracts, Mercer reduces costs and improves the bottom line for franchise owners. This leadership role involves analyzing consumption patterns to forecast future needs and prevent shortages. Yvonne Mercer drives the optimization of the physical salon environment, ensuring that the layout and equipment meet the evolving needs of the business. Through meticulous oversight of the supply chain, Mercer maintains the operational stability of the brand.

Kerry Bundy, the Chief Legal Officer at Great Clips, manages the complex regulatory landscape governing franchise agreements and corporate compliance. Bundy oversees the legal framework that protects the brand's intellectual property and ensures that all franchise operations adhere to local and national laws. The Chief Legal Officer provides guidance on contract negotiations, risk management, and dispute resolution to maintain the stability of the franchise system. By drafting and reviewing legal documents, Bundy safeguards the interests of the company and its network of owners. This leadership role involves collaborating with external counsel to address litigation and regulatory inquiries. Kerry Bundy drives the development of internal policies that promote ethical business practices and legal compliance across all departments. Through proactive legal strategy, Bundy mitigates potential risks and supports the long-term security of the organization.