Great Clips Executive and Leadership Team

Steve Hockett, the Chief Executive Officer at Great Clips, directs the overarching strategic vision for the entire franchise network. Hockett manages high-level relationships with regional stakeholders to ensure brand consistency across the United States. By prioritizing scalable growth models, the Chief Executive Officer optimizes the business framework for thousands of independent salon owners. This leadership role involves constant evaluation of market trends to maintain competitive positioning within the hair care industry. Steve Hockett drives operational excellence by aligning corporate resources with the needs of franchisees. Through rigorous oversight of long-term expansion goals, the Chief Executive Officer secures the financial health of the organization. Hockett fosters a culture of innovation that supports sustainable development across all territories. Ultimately, the Chief Executive Officer ensures that the brand remains a dominant force in the retail salon sector through disciplined management and strategic foresight.

Laura Jarrell, the Chief Executive Officer & Founder at Great Clips, architects the foundational principles that guide the organization. Jarrell oversees the integration of core values into the daily operations of franchised salons. By championing the original vision of accessible grooming, the Chief Executive Officer & Founder maintains the integrity of the brand identity. This leadership role involves mentoring emerging franchise leaders to uphold service standards. Laura Jarrell drives initiatives that strengthen the connection between corporate headquarters and individual salon owners. Through consistent focus on quality control, the Chief Executive Officer & Founder ensures that every location meets the expectations of a diverse customer base. Jarrell monitors industry shifts to adapt the business model for future success. Ultimately, the Chief Executive Officer & Founder preserves the legacy of the company while pushing for modern improvements in salon efficiency and customer satisfaction.

James Messina, the Owner and Chief Executive Officer Lily Bear Clips, LLC Clips Franchisee) at Great Clips, manages the localized execution of the franchise model. Messina directs the daily operations of multiple salon units to ensure profitability and service excellence. By implementing corporate strategies at the ground level, the Owner and Chief Executive Officer Lily Bear Clips, LLC Clips Franchisee) optimizes staff performance and customer retention. This leadership role involves managing regional supply chains and local marketing efforts to drive foot traffic. James Messina monitors key performance indicators to adjust operational tactics in real-time. Through active engagement with the broader franchise community, the Owner and Chief Executive Officer Lily Bear Clips, LLC Clips Franchisee) contributes to the collective success of the brand. Messina ensures that every salon under this specific ownership group adheres to the high standards expected by the parent organization.

Rob Goggins, the President & Chief Executive Officer at Great Clips, leads the execution of national growth strategies. Goggins oversees the expansion of the franchise footprint across North America. By coordinating with regional directors, the President & Chief Executive Officer ensures that operational policies remain consistent across all markets. This leadership role involves analyzing market data to identify new opportunities for salon development. Rob Goggins drives revenue growth by refining the support systems provided to franchise owners. Through strategic planning, the President & Chief Executive Officer aligns corporate objectives with the practical requirements of salon management. Goggins manages the interface between the board and the operational teams to ensure seamless communication. Ultimately, the President & Chief Executive Officer strengthens the market position of the company by fostering a robust and scalable business environment for all stakeholders.

Michelle Iacovetta, the Chief Operating Officer at Great Clips, manages the internal systems that support salon operations. Iacovetta directs the development of standardized procedures to improve efficiency across the entire network. By focusing on the technical aspects of salon management, the Chief Operating Officer ensures that technology and equipment remain current. This leadership role involves coordinating with IT and supply chain departments to resolve operational bottlenecks. Michelle Iacovetta drives the implementation of new service protocols that enhance the speed and quality of hair care delivery. Through rigorous analysis of operational data, the Chief Operating Officer identifies areas for cost reduction and productivity gains. Iacovetta fosters collaboration between departments to ensure that the operational infrastructure supports the growth of the franchise. Ultimately, the Chief Operating Officer maintains the functional backbone of the company to ensure consistent service delivery.

Bruce Fadem, the President & Owner at Great Clips, manages the strategic direction of specific franchise holdings. Fadem directs the growth and development of salon units within the assigned territory. By overseeing the financial performance of these locations, the President & Owner ensures long-term viability and profitability. This leadership role involves making critical decisions regarding site selection and capital investment. Bruce Fadem drives the implementation of corporate marketing campaigns at the local level to increase brand awareness. Through active management of salon teams, the President & Owner maintains high standards of service and professionalism. Fadem monitors local market trends to adapt business strategies as needed. Ultimately, the President & Owner contributes to the overall success of the company by maintaining a high-performing portfolio of salons that consistently deliver value to customers and adhere to the core mission of the brand.

Paula Mancinelli, the Clips Co-Op President at Great Clips, directs the collaborative efforts of regional franchise owners. Mancinelli manages the cooperative marketing and operational initiatives that benefit the local salon community. By fostering communication between owners, the Clips Co-Op President ensures that shared resources are utilized effectively. This leadership role involves organizing regional meetings and coordinating joint promotional activities. Paula Mancinelli drives the adoption of best practices among local franchisees to improve overall performance. Through strategic alignment of local goals, the Clips Co-Op President strengthens the collective market presence of the brand. Mancinelli facilitates the exchange of ideas to solve common operational challenges. Ultimately, the Clips Co-Op President enhances the value of the franchise network by building a supportive and collaborative environment that empowers individual owners to succeed within their respective markets.

Kerry Bundy, the Chief Legal Officer at Great Clips, directs all legal affairs and regulatory compliance for the franchise organization. Bundy manages the complex contractual relationships between the company and its thousands of franchisees. By overseeing intellectual property protection and risk management, the Chief Legal Officer ensures the long-term security of the brand. This leadership role involves navigating the legal landscape of franchise law across various jurisdictions. Kerry Bundy drives the development of policies that protect the interests of both the corporation and the franchise owners. Through proactive legal strategy, the Chief Legal Officer mitigates potential liabilities and ensures adherence to industry regulations. Bundy provides guidance to the executive team on all matters involving corporate governance and legal risk. Ultimately, the Chief Legal Officer safeguards the reputation and operational stability of the company through diligent legal oversight and strategic counsel.

Yvonne Mercer, the Chief Operations Officer at Great Clips, oversees the logistical execution of salon services on a national scale. Mercer directs the field support teams that assist franchisees with daily challenges. By focusing on the human element of operations, the Chief Operations Officer ensures that salon staff receive the training necessary for success. This leadership role involves managing the flow of resources and support materials to all locations. Yvonne Mercer drives initiatives that improve the customer journey from check-in to service completion. Through constant monitoring of salon performance metrics, the Chief Operations Officer identifies opportunities for operational improvement. Mercer coordinates with regional managers to ensure that corporate standards are met in every salon. Ultimately, the Chief Operations Officer optimizes the day-to-day functionality of the franchise network to ensure a seamless and high-quality experience for every customer.

Larresa Combs, the Ownerpresidentceo at Great Clips, directs the strategic operations of specific franchise territories. Combs manages the implementation of corporate service protocols to ensure a uniform customer experience. By overseeing local talent acquisition and training, the Ownerpresidentceo maintains high standards of professional grooming. This leadership role involves balancing financial performance with the need for continuous investment in salon infrastructure. Larresa Combs drives efficiency by streamlining administrative processes within the franchise units. Through proactive management of local market dynamics, the Ownerpresidentceo ensures that each salon remains competitive. Combs monitors customer feedback to refine service offerings and improve operational outcomes. Ultimately, the Ownerpresidentceo supports the broader mission of the company by delivering reliable and high-quality hair care services to the local community while maintaining strict adherence to the established franchise operational guidelines.