Franciscan Ministries Executive and Leadership Team

Michael Carsten, the Founder & Chief Executive Officer at Franciscan Ministries, directs the overarching vision for this nonprofit Catholic system. Carsten architects the long-term strategic framework for senior living and community-based healthcare services. By aligning organizational goals with the mission of providing high-quality care, the Founder & Chief Executive Officer ensures sustainable growth across all service lines. Carsten oversees the expansion of Franciscan Advisory Services, driving third-party management initiatives that broaden the reach of the organization. This leadership role involves constant collaboration with the Board to maintain financial health and operational excellence. Michael Carsten maintains a focus on scaling the impact of the ministry, ensuring that every healthcare initiative meets the highest standards of service. Through rigorous oversight of the entire system, Carsten secures the future of these vital community programs, ultimately strengthening the presence of the organization within the broader healthcare landscape.

Susan Dillberg, the President & Chief Executive Officer at Franciscan Ministries, manages the daily execution of senior living and healthcare operations. Dillberg drives the integration of clinical excellence with compassionate service delivery across all facilities. As the President & Chief Executive Officer, Dillberg monitors the performance of home-and-community based healthcare services, ensuring families receive consistent support. Susan Dillberg coordinates with department heads to optimize resource allocation and improve patient outcomes. This role requires balancing the complex needs of senior residents with the operational requirements of a nonprofit system. By refining internal processes, Dillberg enhances the efficiency of the entire care network. Dillberg maintains a focus on quality assurance, ensuring that every service aligns with the core values of the ministry. Through proactive management, the President & Chief Executive Officer sustains the reputation of the organization as a leader in senior care and community health services.

Regina Umanskiy, the President & Chief Executive Officer at Franciscan Ministries, leads the strategic development of community-based programs and social support initiatives. Umanskiy oversees the operations of the family violence prevention center and shelter, ensuring safe environments for those in need. As the President & Chief Executive Officer, Umanskiy directs the support systems for young, at-risk women pursuing secondary education. Regina Umanskiy manages the intersection of social services and healthcare, creating a holistic approach to community wellness. This leadership position involves building partnerships with external stakeholders to secure funding and resources for critical outreach programs. By analyzing community needs, Umanskiy adapts service models to maximize social impact. The President & Chief Executive Officer ensures that all outreach efforts remain consistent with the Catholic mission of the organization. Through dedicated advocacy and operational oversight, Umanskiy strengthens the safety net provided to vulnerable populations within the community.

Karen Larson, the Chief Operations Officer at Franciscan Ministries, directs the logistical infrastructure supporting senior living and healthcare facilities. Larson architects scalable operational workflows that improve service delivery across the entire nonprofit system. As the Chief Operations Officer, Larson monitors facility maintenance, supply chain efficiency, and regulatory compliance. Karen Larson collaborates with clinical teams to ensure that operational standards meet the evolving needs of senior residents. This role involves implementing technology solutions to streamline administrative tasks and enhance resident care. By optimizing daily operations, Larson reduces overhead costs while maintaining high service quality. The Chief Operations Officer drives initiatives that improve the physical environment of all care centers. Through rigorous performance tracking, Larson ensures that every facility operates at peak efficiency. Larson maintains a focus on operational stability, allowing the organization to expand its reach and provide consistent support to families and their loved ones.

Nancy Salerno, the Chief People Officer at Franciscan Ministries, manages the human capital strategy for the entire organization. Salerno architects recruitment, retention, and professional development programs for staff across all healthcare and community service departments. As the Chief People Officer, Salerno fosters a culture of compassion and excellence that aligns with the mission of the ministry. Nancy Salerno oversees employee engagement initiatives, ensuring that the workforce remains motivated and equipped to provide high-quality care. This role involves designing training programs that prepare staff for the unique challenges of senior living and social services. By implementing competitive benefits and wellness programs, Salerno reduces turnover and attracts top talent to the organization. The Chief People Officer collaborates with leadership to ensure that staffing levels remain optimal for resident safety. Through strategic workforce planning, Salerno supports the long-term growth and stability of the entire Franciscan system.

Lindsey Lavery, the Chief Sales & Marketing Officer at Franciscan Ministries, directs the brand strategy and outreach efforts for all senior living and healthcare services. Lavery architects marketing campaigns that communicate the value of the ministry to families and potential residents. As the Chief Sales & Marketing Officer, Lavery manages the growth of the client base by highlighting the unique community-based services offered. Lindsey Lavery analyzes market trends to identify new opportunities for service expansion and third-party management partnerships. This role involves coordinating with regional teams to ensure consistent messaging across all platforms. By leveraging digital and traditional marketing channels, Lavery increases the visibility of the organization. The Chief Sales & Marketing Officer drives revenue growth by aligning service offerings with the specific needs of the aging population. Through strategic communication, Lavery strengthens the market position of the organization, ensuring that families understand the full scope of support available.