Franciscan Ministries Executive and Leadership Team

Susan Dillberg, the President & Chief Executive Officer at Franciscan Ministries, directs the overarching strategic vision for the nonprofit Catholic system. Focusing on the expansion of senior living and healthcare services, Dillberg ensures that the organization maintains high standards of care across all facilities. The President & Chief Executive Officer collaborates with the Board to align operational goals with the mission of supporting families and their loved ones. By overseeing the integration of community-based services, Susan Dillberg drives the long-term sustainability of the ministry. This leadership role involves managing complex healthcare delivery models and ensuring that the organization remains responsive to the evolving needs of the elderly population. Through rigorous oversight of service quality, the President & Chief Executive Officer secures the reputation of the ministry as a trusted provider of essential health and community support services.

Regina Umanskiy, the President & Chief Executive Officer at Franciscan Ministries, manages the third-party management services provided through Franciscan Advisory Services. Focusing on the operational efficiency of external partnerships, Umanskiy optimizes the delivery of management expertise to other healthcare entities. The President & Chief Executive Officer coordinates with internal teams to scale advisory capabilities and broaden the reach of the ministry's professional services. By refining the business model for third-party engagements, Regina Umanskiy strengthens the financial foundation of the organization. This leadership role requires constant monitoring of industry trends to ensure that advisory services remain competitive and effective. Through the strategic deployment of resources, the President & Chief Executive Officer enhances the overall impact of the ministry, ensuring that the organization provides high-value support to external partners while maintaining the core values of the Catholic system.

Michael Carsten, the Founder & Chief Executive Officer at Franciscan Ministries, architects the foundational mission and long-term growth strategy for the organization. Focusing on the development of social impact initiatives, Carsten oversees the operations of the family violence prevention center and the shelter programs. The Founder & Chief Executive Officer ensures that the ministry remains dedicated to supporting young, at-risk women through secondary education opportunities. By aligning the organization's diverse service lines with its core Catholic values, Michael Carsten drives the mission-critical work of the ministry. This leadership role involves engaging with stakeholders to secure the resources necessary for community-based programs. Through the consistent application of the founding principles, the Founder & Chief Executive Officer maintains the integrity of the organization's outreach efforts, ensuring that the ministry continues to provide vital safety and educational support to those in need.

Karen Larson, the Chief Operations Officer at Franciscan Ministries, manages the daily execution of senior living and healthcare service delivery. Focusing on operational excellence, Larson streamlines the workflows within the various facilities to ensure high-quality patient care and resident satisfaction. The Chief Operations Officer coordinates with department heads to implement standardized protocols that improve efficiency across the entire system. By monitoring performance metrics and resource allocation, Karen Larson drives the operational success of the ministry. This leadership role involves overseeing the logistical aspects of home-and-community based healthcare services to ensure seamless support for families. Through the continuous improvement of internal processes, the Chief Operations Officer maintains the operational stability of the organization, allowing the ministry to effectively serve the elderly population while adhering to the highest standards of safety and professional care.

Nancy Salerno, the Chief People Officer at Franciscan Ministries, directs the human capital strategy and organizational culture initiatives. Focusing on talent acquisition and retention, Salerno ensures that the ministry attracts professionals dedicated to the mission of compassionate care. The Chief People Officer develops training programs that equip staff with the skills necessary to support senior living and community-based healthcare services. By fostering an environment of professional growth and alignment with Catholic values, Nancy Salerno drives employee engagement across the organization. This leadership role involves managing labor relations and ensuring that the workforce remains capable of meeting the complex demands of the healthcare sector. Through the implementation of robust human resources policies, the Chief People Officer supports the overall health of the organization, ensuring that the staff remains motivated and prepared to deliver exceptional service to the community.

Lindsey Lavery, the Chief Sales & Marketing Officer at Franciscan Ministries, drives the growth of the organization's service offerings through targeted outreach and brand positioning. Focusing on market expansion, Lavery promotes the ministry's senior living and healthcare services to families and potential partners. The Chief Sales & Marketing Officer develops communication strategies that highlight the unique value proposition of the Catholic system. By analyzing market data and consumer needs, Lindsey Lavery ensures that the ministry effectively reaches its target demographics. This leadership role involves coordinating with the sales team to increase occupancy rates in senior living facilities and expand the reach of community-based services. Through the strategic management of the brand, the Chief Sales & Marketing Officer enhances the visibility of the organization, ensuring that the ministry remains a preferred choice for those seeking high-quality care and community support.