Follett Executive and Leadership Team

Lori Nortrup, the Chief Financial Officer at Follett, directs all fiscal operations and capital allocation strategies. Overseeing the financial health of the organization, the Chief Financial Officer ensures alignment with long-term growth objectives in the competitive retail book and digital content sectors. This leadership role involves managing complex budgetary frameworks and optimizing resource distribution across North American operations. By implementing rigorous financial controls, Lori Nortrup directly impacts the stability and scalability of the company's e-commerce platforms. Furthermore, Nortrup collaborates with the executive team to evaluate investment opportunities in emerging educational technologies. Through precise financial planning and risk management, the Chief Financial Officer secures the necessary capital to maintain the company's position as a premier provider of library and school resources. Ultimately, Nortrup drives sustainable profitability while supporting the broader mission of enhancing educational access through efficient fiscal management.

Patricia Maloney, the President & Owner at Follett, defines the overarching strategic vision and long-term direction for the organization. Overseeing the company's commitment to educational excellence, the President & Owner ensures that all business units remain focused on providing essential books, digital content, and multimedia solutions. This leadership role involves guiding the executive team through complex market shifts and identifying new opportunities in the e-commerce and text rental sectors. By maintaining a clear focus on the company's historical mission, Patricia Maloney drives the strategic initiatives that sustain the organization's market presence. Furthermore, Maloney engages with key stakeholders to ensure the company continues to serve as a reliable partner for libraries and schools. Through decisive leadership and a commitment to innovation, the President & Owner shapes the future of the business while upholding the values established since the company's inception. Ultimately, Maloney secures the company's legacy as a leader in educational distribution.

Hejar Oncel, the Interim Chief Information Officer at Follett, architects the digital infrastructure supporting the company's vast library and retail networks. Overseeing the integration of advanced e-commerce systems, the Interim Chief Information Officer ensures seamless access to digital content and multimedia products for schools and retailers. This leadership role involves modernizing legacy systems to improve user experience and operational efficiency across global digital channels. By prioritizing cybersecurity and data integrity, Hejar Oncel protects the intellectual property and customer information essential to the business model. Furthermore, Oncel coordinates with technical teams to deploy scalable cloud solutions that facilitate the company's transition toward digital-first offerings. Through strategic technology roadmaps, the Interim Chief Information Officer enables rapid adaptation to changing market demands in the educational sector. Ultimately, Oncel maintains the robust technical foundation required to sustain the company's leadership in the digital content distribution landscape.

Lori Hensler, the Chief People Officer at Follett, directs human capital strategies and organizational development initiatives. Overseeing talent acquisition and employee engagement, the Chief People Officer ensures the workforce remains aligned with the company's mission of providing high-quality educational resources. This leadership role involves cultivating a culture of innovation that supports the company's focus on e-commerce and digital transformation. By designing comprehensive training programs, Lori Hensler empowers staff to excel in the evolving retail and library services industry. Furthermore, Hensler manages performance management systems that drive accountability and professional growth across all departments. Through strategic workforce planning, the Chief People Officer addresses the talent needs of the organization to maintain operational excellence in North American markets. Ultimately, Hensler fosters an inclusive and high-performing environment that enables the company to deliver superior value to schools, libraries, and retail partners through a dedicated and skilled team.