Follett Executive and Leadership Team

Lori Nortrup, the Chief Financial Officer at Follett, oversees all fiscal operations, capital allocation, and financial reporting for the organization. Managing the complex balance between traditional book distribution and modern digital content investments, the Chief Financial Officer ensures the company maintains robust liquidity to support ongoing e-commerce expansion. Lori Nortrup directs the financial planning and analysis teams to monitor performance across all retail and library service channels. This leadership role requires constant coordination with the board to mitigate risks associated with text rental market fluctuations. By implementing rigorous cost-control measures, the Chief Financial Officer improves operational efficiency across the entire supply chain. Nortrup drives long-term financial stability by evaluating potential acquisitions and strategic partnerships that align with the core business model. Through precise fiscal oversight, the Chief Financial Officer guarantees that resources remain focused on high-growth areas, ultimately strengthening the financial foundation of the company within the competitive educational media sector.

Patricia Maloney, the President & Owner at Follett, defines the overarching strategic vision and long-term direction for the entire organization. Overseeing the company's legacy as a primary source for books and digital content, the President & Owner ensures that all business units remain focused on the core mission of supporting libraries, schools, and retailers. Patricia Maloney directs the executive leadership team to execute growth strategies in e-commerce and text rental markets. This leadership role involves making high-level decisions regarding capital investments and market expansion to maintain the company's competitive position. By championing a culture of continuous improvement, the President & Owner drives the organization toward sustainable success in the evolving educational media industry. Maloney secures the company's future by balancing traditional values with modern digital innovation. Through decisive leadership, the President & Owner maintains the integrity of the brand while ensuring that all operational activities contribute to the long-term prosperity and market impact of the company.

Leann Fowler, the Chief Marketing Officer at Follett, directs all brand positioning and customer engagement strategies across the North American education market. By analyzing consumer behavior within the library and retail sectors, the Chief Marketing Officer architects campaigns that highlight digital content offerings and multimedia solutions. Leann Fowler manages cross-functional teams to ensure consistent messaging across e-commerce platforms, driving higher conversion rates for text rental services. This leadership role involves close collaboration with the executive board to align marketing spend with long-term revenue targets. Through data-driven insights, the Chief Marketing Officer optimizes outreach to schools and retailers, ensuring the company maintains a competitive edge in a rapidly evolving digital landscape. Fowler secures market relevance by identifying emerging trends in educational technology and translating those insights into actionable growth strategies that support the broader mission of providing essential learning materials to diverse student populations.

Mani Suri, the Chief Information Officer at Follett, architects the technological infrastructure required to support large-scale digital content delivery and e-commerce platforms. Overseeing the integration of advanced software solutions for libraries and schools, the Chief Information Officer ensures seamless access to multimedia products across global operations. Mani Suri directs the cybersecurity and data management teams to protect sensitive information while maintaining high system availability for retail partners. This leadership role involves constant collaboration with other C-suite members to align technical roadmaps with corporate growth objectives. By modernizing legacy systems, the Chief Information Officer enhances the user experience for students and educators utilizing digital offerings. Suri drives innovation by implementing scalable cloud solutions that support the company's transition toward a digital-first business model. Through strategic technology investments, the Chief Information Officer maintains the operational integrity of the entire digital ecosystem, ensuring that all platforms remain reliable, secure, and capable of meeting the evolving demands of the educational market.

Hejar Oncel, the Interim Chief Information Officer at Follett, manages the immediate technical requirements and system stability for the company's digital content and e-commerce infrastructure. Focusing on the optimization of internal workflows, the Interim Chief Information Officer ensures that all library and retail platforms function with maximum efficiency. Hejar Oncel directs the IT support teams to resolve critical bottlenecks and improve the speed of digital service delivery. This leadership role involves maintaining continuity in technology projects while the company pursues long-term digital transformation goals. By auditing existing software architectures, the Interim Chief Information Officer identifies opportunities for performance improvements that directly impact customer satisfaction. Oncel drives collaboration between technical departments to ensure that all systems remain compliant with industry standards. Through diligent oversight of daily operations, the Interim Chief Information Officer provides the necessary stability for the company to continue delivering high-quality multimedia products to schools and libraries without disruption during this transitional period.

Lori Hensler, the Chief People Officer at Follett, directs all human capital strategies, talent acquisition, and organizational development initiatives. By fostering a culture of innovation and excellence, the Chief People Officer ensures the workforce remains aligned with the company's mission to provide essential educational resources. Lori Hensler manages performance evaluation systems and professional development programs that empower employees to excel in the competitive retail and digital content sectors. This leadership role involves close partnership with the executive team to design compensation structures that attract top-tier talent. By implementing inclusive hiring practices, the Chief People Officer strengthens the company's ability to serve diverse educational communities. Hensler drives employee engagement by promoting clear communication and professional growth opportunities across all departments. Through strategic workforce planning, the Chief People Officer ensures that the organization possesses the necessary skills and leadership capabilities to navigate the complexities of the modern educational media landscape while maintaining high levels of operational productivity.