FNB Zambia Executive and Leadership Team

Kapumpe Chola, the Chief Executive Officer at FNB Zambia, directs the overall strategic vision and operational execution for the digital bank. Overseeing all departments, the Chief Executive Officer ensures the delivery of a unified banking experience that prioritizes quality, usability, safety, and ease of use. This leadership role involves guiding the expansion of services, including personal and business accounts, loans, insurance, and investment products, all accessible online 24/7. Kapumpe Chola drives the bank's mission to provide tailored financial solutions for individual customers, businesses, and corporate clients across Zambia. By fostering a culture of continuous improvement, the Chief Executive Officer enhances the banking experience through the strategic deployment of technology and a strong customer-centric approach. The Chief Executive Officer's mandate includes maintaining robust relationships with stakeholders and ensuring the bank's sustained growth and market leadership within the Zambian financial sector.

Kampamba Mulenga, the Chief Financial Officer at FNB Zambia, manages the institution's financial health and strategic fiscal planning. Overseeing all financial operations, the Chief Financial Officer ensures robust financial controls, accurate reporting, and efficient resource allocation to support the bank's digital banking services. This critical role involves managing budgets, forecasting financial performance, and identifying opportunities for cost optimization and revenue enhancement across personal and business accounts, loans, insurance, and investment products. Kampamba Mulenga plays a key part in securing the bank's financial stability and growth, ensuring compliance with all regulatory requirements within Zambia. The Chief Financial Officer's expertise is vital in guiding investment decisions and managing capital effectively to sustain the bank's commitment to quality, usability, safety, and ease of use. By providing strategic financial insights, Kampamba Mulenga supports the executive team in making informed decisions that drive FNB Zambia's long-term success and market competitiveness.

Kasali Kaingu, the Chief Marketing Officer at FNB Zambia, architects and executes comprehensive marketing strategies to enhance brand visibility and customer engagement. Overseeing all marketing initiatives, the Chief Marketing Officer ensures alignment with the bank's digital-first approach and commitment to quality, usability, safety, and ease of use. This leadership position involves developing targeted campaigns for personal and business accounts, loans, insurance, and investment products, reaching individual customers, businesses, and corporate clients. Kasali Kaingu drives customer acquisition and retention by leveraging digital channels and understanding the diverse financial needs across Zambia. The Chief Marketing Officer's responsibilities include analyzing market trends, identifying new opportunities, and optimizing marketing spend for maximum return on investment. By championing the bank's value proposition, Kasali Kaingu strengthens FNB Zambia's position as a leading digital banking provider, ensuring a consistent and compelling brand message across all platforms.

Beyani Zulu, the Chief Risk Officer & Chief Revenue Officer at FNB Zambia, directs both the mitigation of financial and operational risks and the strategic expansion of revenue streams. Overseeing risk management frameworks, the Chief Risk Officer & Chief Revenue Officer ensures the bank's adherence to regulatory standards and safeguards its assets while simultaneously identifying and capitalizing on opportunities for revenue growth across all service offerings. This dual role involves developing comprehensive risk assessment protocols and implementing strategies to enhance profitability for personal and business accounts, loans, insurance, and investment products. Beyani Zulu's leadership ensures that FNB Zambia maintains a secure and trustworthy banking environment, essential for its digital-first, customer-centric model. The Chief Risk Officer & Chief Revenue Officer's focus on revenue generation drives the bank's expansion and market penetration within Zambia, ensuring sustainable financial performance. By balancing risk mitigation with aggressive revenue pursuit, Beyani Zulu significantly contributes to the bank's overall stability and growth objectives.

Michael Kloeck, the Chief Operations Officer at FNB Zambia, oversees the day-to-day operational efficiency and technological infrastructure supporting the bank's digital services. Managing all operational functions, the Chief Operations Officer ensures the seamless delivery of banking solutions, emphasizing quality, usability, safety, and ease of use for customers across Zambia. This role involves optimizing processes for personal and business accounts, loans, insurance, and investment products, ensuring scalability and reliability of the online 24/7 platform. Michael Kloeck drives operational excellence by implementing innovative technologies and best practices to enhance customer experience and internal workflows. The Chief Operations Officer's responsibilities include managing the bank's branch and ATM network, ensuring accessibility and service continuity. By focusing on operational resilience and efficiency, Michael Kloeck supports FNB Zambia's mission to provide tailored financial solutions and maintain its competitive edge in the financial sector.