Firstsource Executive and Leadership Team

Pushpa Devi, the Chief Executive Officer at Firstsource, directs the overarching corporate strategy and operational execution. This leadership role involves aligning all business units with the company's purpose-led, people-first philosophy, ensuring every Firstsourcer connects to their role's purpose. Devi champions the 'Digital First, Digital Now' strategy, integrating advanced technologies with human interaction to simplify complex business processes for global clients. Overseeing the company's market positioning and financial performance, Devi ensures Firstsource delivers exceptional customer experiences across all interaction channels, driving efficiency and brilliant execution for clients worldwide. The Chief Executive Officer's mandate includes fostering an environment of continuous learning and well-being for all employees, directly impacting the company's ability to innovate and maintain its competitive edge in the global business services sector.

Himani Babbar, the Vice President, CEO's Office. Chief of Staff To Chief Executive Officer and MD at Firstsource, provides direct support and strategic coordination to the Chief Executive Officer and Managing Director. Babbar facilitates the execution of key corporate strategies, including the 'Digital First, Digital Now' initiative, ensuring alignment across departments. This role involves managing critical projects, optimizing executive workflows, and enhancing communication channels to support the company's purpose-led, people-first philosophy. The Vice President, CEO's Office. Chief of Staff To Chief Executive Officer and MD's focus is on streamlining operations and driving initiatives that simplify complex business processes and elevate customer experiences for global clients. Himani Babbar contributes significantly to Firstsource's mission of enabling clients to be more efficient and execute brilliantly through effective leadership support.

Sohit Brahmawar, the Chief Operating Officer at Firstsource, manages the day-to-day operational activities and drives efficiency across global service delivery. Brahmawar focuses on optimizing complex business processes, ensuring seamless integration of technology and human touch to elevate customer experiences for Firstsource's clients. This executive oversees the operational alignment with the 'Digital First, Digital Now' strategy, implementing innovative solutions that enhance client efficiency and reduce costs. The Chief Operating Officer's responsibilities include streamlining workflows, managing large-scale service delivery operations, and ensuring consistent quality across all client interactions, from call centers to digital channels. By focusing on operational excellence, Sohit Brahmawar directly contributes to Firstsource's mission of simplifying business processes and enabling clients to execute brilliantly.

Marcius Taylor, the Chief Operating Officer & Executive Vice President at Firstsource, oversees critical operational functions and drives strategic initiatives across the organization. Taylor focuses on enhancing the efficiency and effectiveness of Firstsource's service delivery, ensuring that complex business processes are simplified for global clients. This executive role is central to executing the 'Digital First, Digital Now' strategy, blending technological innovation with human expertise to elevate customer experiences. The Chief Operating Officer & Executive Vice President's mandate includes optimizing operational workflows, managing resources, and ensuring seamless client interactions across all touchpoints. Marcius Taylor's leadership ensures that Firstsource consistently delivers brilliant execution and tangible value, reinforcing the company's commitment to a purpose-led, people-first approach that drives client success and operational excellence.

Hasit Trivedi, the President & Digital Chief & Ai Officer at Firstsource, spearheads the company's digital transformation and artificial intelligence initiatives. Trivedi drives the 'Digital First, Digital Now' strategy, integrating cutting-edge AI and digital technologies to redefine customer experiences and simplify complex business processes for global clients. This leadership position involves overseeing the development and deployment of innovative digital solutions that enhance operational efficiency and client engagement. The President & Digital Chief & Ai Officer's mandate is to ensure Firstsource leverages technology to deliver superior value, cost savings, and brilliant execution. Hasit Trivedi plays a pivotal role in positioning Firstsource at the forefront of digital innovation, ensuring the company effectively pairs technology with human touch to achieve its strategic objectives and client success.

Fabián Jiménez, the Chief of Staff at Firstsource, provides strategic support and operational coordination across key initiatives. Jiménez works closely with the executive leadership team to drive the 'Digital First, Digital Now' strategy, ensuring alignment between technological advancements and human-centric service delivery. This role involves facilitating communication, managing critical projects, and enhancing the efficiency of executive decision-making processes. The Chief of Staff's focus is on translating the company's purpose-led, people-first philosophy into actionable plans that elevate customer experiences and simplify complex business processes for global clients. Fabián Jiménez plays a pivotal part in ensuring that Firstsource's operations are aligned with its core mission of driving client efficiency and brilliant execution through innovative solutions.

Nayan Gandhi, the Chief Information Officer at Firstsource, architects and oversees the company's technology infrastructure and digital transformation initiatives. Gandhi drives the 'Digital First, Digital Now' strategy, ensuring that technology solutions are leveraged to enhance customer experiences and simplify complex business processes for global clients. This leadership position involves managing IT operations, cybersecurity, data analytics, and the implementation of new-age technologies that support Firstsource's people-first approach. The Chief Information Officer's mandate includes fostering innovation in technology to improve operational efficiency, reduce costs, and enable brilliant execution for clients. Nayan Gandhi ensures that the technological backbone of Firstsource is robust, scalable, and aligned with the company's mission to deliver exceptional value through a blend of digital capabilities and human touch.

Aniket Maindarkar, the Chief Marketing Officer at Firstsource, leads the strategic development and execution of marketing initiatives to enhance brand visibility and client engagement. Maindarkar champions the 'Digital First, Digital Now' strategy, integrating digital marketing techniques with a focus on communicating Firstsource's value proposition of simplifying complex business processes and elevating customer experiences. This role involves overseeing market research, brand management, digital campaigns, and lead generation to support global client acquisition and retention. The Chief Marketing Officer's objective is to articulate how Firstsource pairs technology and human touch to drive efficiency, cost savings, and brilliant execution for its clients. Aniket Maindarkar ensures that marketing efforts are aligned with the company's purpose-led, people-first philosophy, reinforcing Firstsource's position as a leader in customer experience solutions.

Bhavesh Lakhani, the Executive Vice President & Global Chief Information Officer at Firstsource, directs global IT strategy and operations, ensuring technological alignment with business objectives. Lakhani oversees the implementation of advanced technologies that support Firstsource's 'Digital First, Digital Now' strategy, focusing on enhancing customer experiences and simplifying complex business processes for clients worldwide. This executive role involves managing the global IT infrastructure, driving digital innovation, and ensuring robust cybersecurity measures are in place. The Executive Vice President & Global Chief Information Officer's responsibilities extend to optimizing operational efficiency and enabling brilliant execution through technology. Bhavesh Lakhani plays a critical part in ensuring that Firstsource's technological capabilities empower its people-first approach and deliver significant value to global clients seeking efficiency and superior customer interactions.

Shamita Mukherjee, the Chief Human Resources Officer at Firstsource, leads all aspects of human capital management, fostering a purpose-led, people-first culture. Mukherjee champions employee well-being, focusing on supporting physical, financial, and mental health to ensure every Firstsourcer is connected to their role's purpose. This executive role is crucial in driving the 'Digital First, Digital Now' strategy by upskilling employees in new-age technologies and cultivating an environment conducive to innovation. The Chief Human Resources Officer's responsibilities include talent acquisition, development, retention, and ensuring HR policies align with Firstsource's mission to simplify complex business processes and deliver exceptional customer experiences. Shamita Mukherjee ensures that the company's human resources are its greatest asset, enabling brilliant execution and driving client success through a motivated and skilled workforce.