Firstsource Executive and Leadership Team

Himani Babbar, the Vice President, CEO's Office. Chief of Staff To Chief Executive Officer and MD at Firstsource, directs strategic initiatives and facilitates communication between the executive leadership and the broader organization. By managing the CEO's priorities, the Vice President, CEO's Office. Chief of Staff To Chief Executive Officer and MD ensures that corporate goals are effectively translated into actionable operational plans. Himani Babbar architects cross-departmental projects that align with the company's mission to improve customer lifecycle operations through digital platforms and consulting. This role involves coordinating high-level meetings, preparing strategic briefings, and monitoring the progress of key business objectives. Babbar acts as a central point of contact for the C-suite, ensuring alignment across healthcare, banking, and technology sectors. By streamlining executive decision-making processes, the Vice President, CEO's Office. Chief of Staff To Chief Executive Officer and MD enhances organizational efficiency and supports the company's overall growth strategy in the global business process management market.

Dinesh Jain, the Chief Financial Officer at Firstsource, manages the entire financial architecture and fiscal health of the organization. Overseeing capital allocation, financial planning, and investor relations, the Chief Financial Officer ensures the company maintains robust liquidity to support global operations. Dinesh Jain architects financial strategies that align with the company's mission to transform client operations through digital platforms and consulting services. This role involves rigorous oversight of budgetary compliance and risk management across all business units, including healthcare and financial services. By monitoring global economic shifts, Jain provides the executive team with actionable insights to optimize profitability and operational efficiency. The Chief Financial Officer maintains transparency with stakeholders while driving initiatives that improve margins and support sustainable growth. Through disciplined financial governance, Jain secures the necessary resources for ongoing investment in AI and analytics, ensuring the company remains competitive in the global business process management market.

Sohit Brahmawar, the Chief Operating Officer at Firstsource, directs internal scaling and the delivery of business process management services. Focusing on operational excellence, the Chief Operating Officer optimizes service delivery models to ensure high-quality outcomes for clients in the banking and financial services sectors. Sohit Brahmawar architects workflows that integrate AI and analytics into daily operations, driving efficiency and cost-effectiveness for enterprise partners. This leadership role involves managing large-scale delivery teams across global regions to maintain consistent performance standards. By streamlining internal processes, Brahmawar enhances the company's ability to handle complex customer lifecycle operations at scale. The Chief Operating Officer collaborates with other C-suite leaders to align operational capacity with strategic growth targets. Through the implementation of lean methodologies and advanced technology, Brahmawar ensures that the organization consistently meets service level agreements, thereby strengthening client trust and supporting the company's overall market position in the outsourcing industry.

Marcius Taylor, the Chief Operating Officer & Executive Vice President at Firstsource, oversees supply chain logistics and the execution of complex outsourcing projects. By managing the operational infrastructure for retail and utility sector clients, the Chief Operating Officer & Executive Vice President ensures seamless service integration. Marcius Taylor architects strategies to improve operational agility, allowing the company to respond rapidly to changing market demands. This role involves coordinating with cross-functional teams to deploy digital platforms and consulting services that drive client efficiency. Taylor focuses on optimizing resource allocation and improving the performance of global delivery centers. By fostering a culture of continuous improvement, the Chief Operating Officer & Executive Vice President enhances the company's ability to deliver high-value outcomes in trust and safety and collections services. Through strategic oversight of operational workflows, Taylor supports the company's mission to provide scalable, technology-driven solutions that improve customer lifecycle operations for enterprises worldwide.

Shamita Mukherjee, the President & Chief Human Resources Officer at Firstsource, directs all talent acquisition, organizational development, and employee engagement strategies. By fostering a high-performance culture, the President & Chief Human Resources Officer ensures the company attracts and retains the specialized talent required to deliver complex business process management services. Shamita Mukherjee architects comprehensive training programs that upskill the workforce in AI, analytics, and digital consulting. This leadership role involves aligning human capital strategies with the company's global growth objectives across diverse markets. By implementing inclusive workplace policies and performance management systems, Mukherjee drives employee productivity and satisfaction. The President & Chief Human Resources Officer collaborates with the executive team to ensure organizational agility and resilience. Through the development of robust leadership pipelines, Mukherjee supports the company's mission to provide superior customer experience and trust and safety services, ultimately ensuring the organization remains a preferred employer in the global outsourcing industry.

Hasit Trivedi, the President & Digital Chief & Ai Officer at Firstsource, directs the development and implementation of artificial intelligence and digital innovation strategies. By integrating AI-driven analytics into the company's service offerings, the President & Digital Chief & Ai Officer enhances the value provided to clients in the communications, media, and technology sectors. Hasit Trivedi architects advanced digital platforms that automate complex business processes, significantly improving efficiency and accuracy. This leadership role involves leading research and development efforts to ensure the company remains at the cutting edge of technological advancements. By collaborating with other C-suite leaders, Trivedi ensures that digital transformation initiatives are seamlessly embedded into the company's core business process management services. The President & Digital Chief & Ai Officer drives the adoption of new technologies to solve client challenges, ultimately supporting the company's mission to provide scalable, high-impact solutions that transform operations and improve customer experience on a global scale.

Aniket Maindarkar, the Chief Marketing Officer at Firstsource, directs all global brand positioning and market expansion initiatives. By aligning marketing strategies with the company's core business process management offerings, the Chief Marketing Officer drives demand generation across healthcare, banking, and communications sectors. Aniket Maindarkar architects integrated campaigns that highlight the value of digital platforms, AI, and analytics to prospective enterprise clients. This leadership role involves close collaboration with sales teams to ensure consistent messaging and market penetration across North American and European regions. By analyzing market trends and competitive landscapes, the Chief Marketing Officer identifies new growth opportunities for the organization. Through the implementation of data-driven marketing frameworks, Maindarkar enhances brand visibility and strengthens the company's reputation as a leader in customer experience and trust and safety services, ultimately supporting long-term revenue growth and market share expansion.

Bhavesh Lakhani, the Executive Vice President & Global Chief Information Officer at Firstsource, directs the company's technological infrastructure and digital transformation roadmap. Overseeing the development of secure, scalable cloud environments, the Executive Vice President & Global Chief Information Officer ensures that all digital platforms and AI tools remain at the forefront of industry standards. Bhavesh Lakhani architects robust cybersecurity frameworks to protect client data, particularly within the sensitive healthcare and financial services sectors. This leadership role involves managing global IT teams to support the company's diverse service offerings, including analytics and consulting. By integrating advanced technology into business processes, Lakhani drives innovation that improves operational efficiency for clients. The Executive Vice President & Global Chief Information Officer collaborates with the Board to align technology investments with long-term business goals. Through the deployment of cutting-edge digital solutions, Lakhani ensures the company maintains a competitive edge in the global business process management market.