Firstsource Executive and Leadership Team

Abdul Abdul jabber, the Chief Executive Officer at Firstsource, directs the overarching corporate strategy and long-term vision for the global business process management organization. By aligning domain expertise with digital platforms, the Chief Executive Officer ensures that the company maintains a competitive edge across healthcare, banking, and communications sectors. Abdul Abdul jabber oversees the integration of AI and analytics into client operations to drive efficiency at scale. This leadership role involves constant collaboration with the Board to refine market positioning and expand the footprint of the firm across international markets. Through rigorous focus on customer experience and trust, the Chief Executive Officer maintains high standards of service delivery. By prioritizing innovation and operational excellence, Abdul Abdul jabber secures sustainable growth for the enterprise while navigating complex regulatory landscapes in the public and private sectors.

Himani Babbar, the Vice President, CEO's Office. Chief of Staff To Chief Executive Officer and MD at Firstsource, coordinates the strategic priorities and administrative functions of the executive office. Overseeing the flow of information between the CEO and the broader leadership team, the Chief of Staff ensures that critical business objectives receive immediate attention. Himani Babbar facilitates the execution of key projects that span across healthcare, banking, and technology markets. This role involves managing the agenda for executive meetings and tracking the progress of strategic initiatives. By acting as a liaison between departments, the Chief of Staff promotes cross-functional collaboration and operational alignment. Himani Babbar supports the CEO in refining the company's market approach and responding to emerging industry challenges. Through meticulous planning and communication, the Chief of Staff enhances the effectiveness of the executive leadership team and ensures the successful implementation of corporate goals.

Dinesh Jain, the Chief Financial Officer at Firstsource, manages the fiscal health and capital allocation strategies for the global outsourcing enterprise. Overseeing financial planning, reporting, and risk management, the Chief Financial Officer ensures that the company maintains the liquidity necessary to invest in AI and digital transformation initiatives. Dinesh Jain directs the financial operations that support the firm's diverse portfolio across healthcare, media, and financial services. This leadership role involves rigorous oversight of cost structures and revenue growth to maximize shareholder value. By providing data-driven insights, the Chief Financial Officer enables the executive team to make informed decisions regarding international expansion and service diversification. Dinesh Jain maintains strict compliance with global financial regulations while optimizing the balance sheet for long-term stability. Through disciplined financial stewardship, the Chief Financial Officer supports the operational scale and efficiency goals of the entire organization.

Sohit Brahmawar, the Chief Operating Officer at Firstsource, directs the internal delivery frameworks and operational workflows that define the company's business process management services. Focusing on internal scaling and process optimization, the Chief Operating Officer ensures that service delivery teams maintain high efficiency across all client engagements. Sohit Brahmawar oversees the implementation of standardized operational protocols to improve performance metrics in the communications and technology sectors. This role involves managing the day-to-day execution of complex outsourcing contracts and ensuring alignment with client service level agreements. By streamlining internal processes, the Chief Operating Officer enhances the agility of the organization. Sohit Brahmawar collaborates with technology leaders to integrate digital tools into existing workflows, thereby reducing operational friction. Through constant monitoring of performance data, the Chief Operating Officer drives continuous improvement and supports the overall operational excellence of the firm.

Marcius Taylor, the Chief Operating Officer & Executive Vice President at Firstsource, directs the supply chain logistics and client-facing operational infrastructure for the global business process management firm. Focusing on the logistical aspects of service delivery, the Chief Operating Officer & Executive Vice President ensures that the company maintains robust operational capacity to support large-scale client requirements. Marcius Taylor oversees the integration of physical and digital resources to optimize the delivery of collections services and customer experience solutions. This role involves managing the operational footprint across diverse geographic regions to ensure seamless service continuity. By refining the logistics of service deployment, the Chief Operating Officer & Executive Vice President improves the speed and reliability of client outcomes. Marcius Taylor collaborates with other executives to align operational capacity with market demand. Through strategic management of resources, the Chief Operating Officer & Executive Vice President drives efficiency and supports the firm's growth objectives.

Shamita Mukherjee, the President & Chief Human Resources Officer at Firstsource, architects the talent acquisition, development, and organizational culture strategies for the global workforce. Overseeing the human capital requirements of the firm, the President & Chief Human Resources Officer ensures that the company attracts and retains the specialized expertise needed for AI, analytics, and consulting services. Shamita Mukherjee drives initiatives that foster a high-performance environment across the company's international delivery centers. This leadership role involves aligning workforce capabilities with the evolving needs of clients in the healthcare and financial services sectors. By implementing robust training and leadership development programs, the President & Chief Human Resources Officer prepares the organization for future growth. Shamita Mukherjee cultivates a culture of innovation and inclusivity that supports the long-term strategic goals of the enterprise. Through effective talent management, the President & Chief Human Resources Officer ensures the firm remains a preferred employer.

Hasit Trivedi, the President & Digital Chief & Ai Officer at Firstsource, directs the development and deployment of artificial intelligence and digital automation tools across the company's service portfolio. Overseeing the innovation lab and digital product development, the President & Digital Chief & Ai Officer ensures that the firm remains at the forefront of AI-driven business process management. Hasit Trivedi architects the integration of machine learning models into client operations to improve efficiency and decision-making. This role involves identifying emerging technologies that can transform customer lifecycle operations in the healthcare and financial services sectors. By leading the digital strategy, the President & Digital Chief & Ai Officer enables the company to offer advanced consulting and automation services. Hasit Trivedi collaborates with other C-suite leaders to embed digital capabilities into every aspect of the business. Through continuous innovation, the President & Digital Chief & Ai Officer drives the digital evolution of the entire organization.

Aniket Maindarkar, the Chief Marketing Officer at Firstsource, architects the global brand strategy and market engagement initiatives for the business process management leader. Overseeing the positioning of digital platforms and consulting services, the Chief Marketing Officer ensures that the value proposition resonates with clients in the technology, utilities, and retail sectors. Aniket Maindarkar drives demand generation through targeted campaigns that highlight the company's AI and analytics capabilities. This role requires close coordination with sales and product teams to align messaging with evolving market demands. By analyzing industry trends, the Chief Marketing Officer identifies new growth opportunities across North American and European markets. Aniket Maindarkar strengthens the market presence of the firm by articulating the benefits of improved customer lifecycle operations. Through strategic communication, the Chief Marketing Officer builds brand equity and supports the broader business objectives of the organization.

Bhavesh Lakhani, the Executive Vice President & Global Chief Information Officer at Firstsource, architects the scalable cloud infrastructure and enterprise technology systems that underpin the company's service offerings. Overseeing the global IT strategy, the Executive Vice President & Global Chief Information Officer ensures that the firm utilizes secure and efficient platforms to deliver AI and analytics solutions. Bhavesh Lakhani directs the modernization of legacy systems to support the digital transformation needs of clients in the utilities and retail sectors. This role involves managing cybersecurity protocols and data governance to maintain the trust and safety of client information. By implementing cutting-edge technology, the Executive Vice President & Global Chief Information Officer enables the organization to operate at peak performance. Bhavesh Lakhani collaborates with the leadership team to align IT investments with business growth. Through technological innovation, the Executive Vice President & Global Chief Information Officer secures the firm's competitive advantage.