Firstsource Executive and Leadership Team

Himani Babbar, the Vice President, CEO's Office. Chief of Staff To Chief Executive Officer and MD at Firstsource, provides strategic support and operational coordination for the company's top leadership. Babbar facilitates the execution of key initiatives, manages critical projects, and ensures alignment across various departments to drive Firstsource's business process management and outsourcing goals. This role involves acting as a key liaison between the CEO and other executive functions, optimizing communication flows and decision-making processes. By streamlining operations within the CEO's office, Himani Babbar enhances leadership effectiveness and supports strategic planning for client industries such as healthcare, banking, and communications. The Chief of Staff's responsibilities include driving operational efficiency and ensuring that strategic priorities are translated into actionable plans. Babbar's contribution is vital for maintaining momentum on critical business objectives.

Dinesh Jain, the Chief Financial Officer at Firstsource, manages the company's financial strategy and operations, ensuring fiscal health and driving profitable growth. Jain oversees all financial planning, reporting, and investment activities, aligning them with Firstsource's global business objectives. This critical role involves managing capital allocation, optimizing financial performance, and maintaining strong relationships with investors and financial institutions. By providing strategic financial insights, Dinesh Jain supports the company's expansion into new markets and service areas, including healthcare, banking, and technology sectors. The Chief Financial Officer's responsibilities include ensuring compliance with financial regulations and implementing robust internal controls. Jain's leadership ensures that financial resources are effectively deployed to support operational efficiency and client satisfaction, thereby reinforcing Firstsource's market position.

Sohit Brahmawar, the Chief Operating Officer at Firstsource, directs the company's global operational execution, ensuring seamless delivery of business process management and outsourcing solutions. Brahmawar oversees the integration of domain expertise and digital platforms to enhance customer lifecycle operations for clients in healthcare, banking, communications, and other key sectors. This leadership role involves optimizing efficiency and driving scale across all service delivery functions. By focusing on operational excellence, Sohit Brahmawar ensures that Firstsource consistently meets and exceeds client expectations for performance and reliability. The Chief Operating Officer's strategic oversight extends to managing complex service portfolios and fostering a culture of continuous improvement throughout the operational teams. Brahmawar's focus remains on leveraging technology and analytics to transform client operations and achieve tangible business outcomes.

Marcius Taylor, the Chief Operating Officer & Executive Vice President at Firstsource, spearheads operational excellence and strategic execution across key business segments. Taylor oversees the delivery of comprehensive business process management solutions, focusing on enhancing customer lifecycle operations for clients in the banking, financial services, and communications industries. This dual role involves driving operational efficiency, managing large-scale service delivery teams, and ensuring the seamless integration of digital technologies and analytics. By focusing on client outcomes, Marcius Taylor ensures that Firstsource consistently delivers value and improves operational performance for its enterprise partners. The Executive Vice President's strategic oversight extends to optimizing resource allocation and fostering a culture of continuous improvement. Taylor's leadership is pivotal in scaling operations and maintaining high standards of service delivery globally.

Shamita Mukherjee, the President & Chief Human Resources Officer at Firstsource, leads the global human capital strategy, talent management, and organizational development initiatives. Mukherjee is responsible for cultivating a high-performance culture that supports Firstsource's mission to transform client operations across diverse sectors like healthcare, banking, and technology. This executive role involves overseeing employee engagement, leadership development, and ensuring a robust talent pipeline to meet the demands of business process outsourcing and digital transformation. By championing employee well-being and professional growth, Shamita Mukherjee ensures that Firstsource attracts and retains top talent. The Chief Human Resources Officer's strategic focus includes aligning HR policies with business objectives and fostering an inclusive work environment. Mukherjee's leadership is crucial for driving organizational effectiveness and supporting the company's global expansion.

Hasit Trivedi, the President & Digital Chief & Ai Officer at Firstsource, drives the company's digital transformation and artificial intelligence strategy. Trivedi leads the development and implementation of innovative digital platforms and AI-powered solutions that enhance customer lifecycle operations for clients across banking, healthcare, and technology sectors. This executive role focuses on leveraging cutting-edge technology to improve efficiency, personalize customer experiences, and unlock new business value. By championing digital innovation, Hasit Trivedi ensures Firstsource remains at the forefront of business process outsourcing and analytics. The Digital Chief & Ai Officer's responsibilities include identifying emerging technologies and integrating them into service delivery models. Trivedi's leadership is instrumental in shaping Firstsource's future capabilities and driving competitive advantage through advanced digital and AI solutions.

Aniket Maindarkar, the Chief Marketing Officer at Firstsource, leads the company's global marketing strategy and brand development initiatives. Maindarkar is responsible for driving market awareness and demand generation across Firstsource's diverse client industries, including financial services, healthcare, and communications. This role involves shaping the company's market positioning and communicating its value proposition in business process management and outsourcing. By developing targeted campaigns and leveraging digital platforms, Aniket Maindarkar enhances client engagement and supports business development efforts. The Chief Marketing Officer's focus includes understanding market trends and translating them into actionable marketing strategies that resonate with enterprise clients. Maindarkar's leadership ensures that Firstsource's innovative solutions and customer-centric approach are effectively communicated to drive sustained growth and market leadership.

Bhavesh Lakhani, the Executive Vice President & Global Chief Information Officer at Firstsource, directs the company's global information technology strategy and infrastructure. Lakhani oversees the development and implementation of digital platforms, AI, and advanced analytics that underpin Firstsource's business process management and outsourcing services. This leadership position involves ensuring the security, scalability, and efficiency of all IT systems supporting operations across healthcare, banking, and communications sectors. By driving technological innovation, Bhavesh Lakhani enables Firstsource to deliver enhanced customer lifecycle operations and improve client efficiency at scale. The Global Chief Information Officer's responsibilities include managing IT investments, fostering digital transformation, and ensuring robust cybersecurity measures. Lakhani's strategic vision guides the technological evolution necessary for Firstsource to maintain its competitive edge and deliver cutting-edge solutions.