Firstsource Executive and Leadership Team

Himani Babbar, the Vice President, CEO's Office. Chief of Staff To Chief Executive Officer and MD at Firstsource, coordinates strategic priorities and executive communications for the leadership team. Overseeing the flow of information between the CEO and various business units, the Vice President, CEO's Office. Chief of Staff To Chief Executive Officer and MD ensures that corporate initiatives receive proper attention and resources. Babbar facilitates cross-departmental collaboration to drive the execution of the company's mission. By managing the executive agenda, the Vice President, CEO's Office. Chief of Staff To Chief Executive Officer and MD enables the CEO to focus on high-impact growth opportunities. This leadership role involves synthesizing complex data into actionable insights for the Board. Through meticulous project management, Himani Babbar ensures that strategic goals remain on track. Ultimately, the Vice President, CEO's Office. Chief of Staff To Chief Executive Officer and MD maintains organizational alignment and operational efficiency.

Dinesh Jain, the Chief Financial Officer at Firstsource, directs all global fiscal planning and capital allocation strategies. Managing the financial health of the organization, the Chief Financial Officer oversees rigorous budgeting processes and long-term investment planning to support sustainable growth. Jain ensures alignment between corporate financial objectives and the broader business process management goals of the firm. By monitoring market trends across healthcare and financial services, the Chief Financial Officer mitigates fiscal risks while identifying new revenue streams. This leadership role involves constant collaboration with the Board to maintain transparency and investor confidence. Through precise financial modeling and cost-efficiency initiatives, Dinesh Jain strengthens the balance sheet. Ultimately, the Chief Financial Officer provides the necessary economic foundation for the company to scale operations and deliver consistent value to global clients.

Sohit Brahmawar, the Chief Operating Officer at Firstsource, manages internal service delivery and operational excellence across the healthcare and utilities portfolios. Directing the execution of complex business process management projects, the Chief Operating Officer optimizes workflows to enhance client efficiency. Brahmawar implements standardized operational frameworks that allow for seamless scaling of services across diverse geographic regions. By integrating advanced analytics and domain expertise, the Chief Operating Officer ensures that service delivery meets rigorous quality standards. This leadership role involves constant monitoring of operational KPIs to identify bottlenecks and drive continuous improvement. Through the application of lean methodologies, Sohit Brahmawar maximizes productivity within the service delivery teams. Ultimately, the Chief Operating Officer maintains the operational integrity required to support the company's commitment to transforming client operations through high-performance management and reliable service execution.

Marcius Taylor, the Chief Operating Officer & Executive Vice President at Firstsource, oversees the strategic expansion of customer experience and trust and safety services. Directing the operational teams responsible for media and communications markets, the Chief Operating Officer & Executive Vice President ensures that service delivery aligns with client-specific requirements. Taylor manages the integration of AI tools into daily operations to improve response times and accuracy. By fostering a culture of operational agility, the Chief Operating Officer & Executive Vice President enables the company to adapt quickly to changing market demands. This leadership role involves coordinating with cross-functional teams to streamline the customer lifecycle management process. Through the optimization of resource allocation, Marcius Taylor drives significant improvements in service efficiency. Ultimately, the Chief Operating Officer & Executive Vice President secures the company's reputation for excellence by delivering consistent, high-value outcomes for global enterprise partners.

Shamita Mukherjee, the President & Chief Human Resources Officer at Firstsource, directs the global talent strategy and organizational development initiatives. Overseeing the recruitment, retention, and professional growth of the workforce, the President & Chief Human Resources Officer ensures that the company maintains a high-performance culture. Mukherjee implements comprehensive training programs that equip employees with the skills necessary to leverage AI and analytics in client projects. By fostering an inclusive work environment, the President & Chief Human Resources Officer drives employee engagement across all international locations. This leadership role involves aligning human capital strategies with the company's long-term business objectives. Through the development of robust performance management systems, Shamita Mukherjee optimizes workforce productivity. Ultimately, the President & Chief Human Resources Officer builds the organizational capacity required to sustain the company's position as a leader in business process management and consulting.

Hasit Trivedi, the President & Digital Chief & Ai Officer at Firstsource, architects the company's digital transformation and artificial intelligence strategy. Overseeing the development of proprietary AI platforms, the President & Digital Chief & Ai Officer integrates advanced automation into the firm's service offerings. Trivedi drives the adoption of machine learning and data analytics to improve efficiency across all client sectors. By identifying emerging technologies, the President & Digital Chief & Ai Officer ensures that the company remains at the forefront of innovation in business process management. This leadership role involves collaborating with the IT and operations teams to deploy scalable digital solutions. Through the application of AI-driven insights, Hasit Trivedi enhances the value delivered to enterprise clients. Ultimately, the President & Digital Chief & Ai Officer secures the company's competitive advantage by embedding intelligence and digital agility into every aspect of the business model.

Aniket Maindarkar, the Chief Marketing Officer at Firstsource, architects the global brand strategy and market positioning for the organization. Overseeing the development of value propositions for banking, communications, and technology sectors, the Chief Marketing Officer drives demand generation through targeted digital campaigns. Maindarkar aligns marketing initiatives with the company's core mission of improving customer lifecycle operations. By analyzing competitive landscapes, the Chief Marketing Officer identifies emerging market opportunities and crafts messaging that highlights the firm's AI and consulting capabilities. This leadership role requires close coordination with sales teams to ensure consistent lead conversion and brand consistency across international markets. Through strategic partnerships and thought leadership, Aniket Maindarkar elevates the company profile. Ultimately, the Chief Marketing Officer secures a dominant market presence by effectively communicating the unique business process management solutions offered to enterprise clients.

Bhavesh Lakhani, the Executive Vice President & Global Chief Information Officer at Firstsource, architects the enterprise-wide technology infrastructure and digital security framework. Overseeing the deployment of robust IT systems, the Executive Vice President & Global Chief Information Officer ensures that all digital platforms remain secure and scalable. Lakhani drives the adoption of cloud-based solutions to support the company's global operations in the banking and retail sectors. By managing the IT roadmap, the Executive Vice President & Global Chief Information Officer aligns technological capabilities with the evolving needs of the business. This leadership role involves protecting sensitive client data through advanced cybersecurity protocols and compliance measures. Through the implementation of cutting-edge hardware and software, Bhavesh Lakhani enables seamless collaboration across international teams. Ultimately, the Executive Vice President & Global Chief Information Officer provides the technological backbone necessary for the firm to deliver high-quality, secure business process management services.