Firstsource Executive and Leadership Team

Himani Babbar, the Vice President, CEO's Office. Chief of Staff To Chief Executive Officer and MD at Firstsource, directs the strategic coordination and communication flow between the executive leadership team and the broader organization. Overseeing the execution of key corporate initiatives, the Vice President, CEO's Office. Chief of Staff To Chief Executive Officer and MD ensures that the strategic priorities of the firm are effectively translated into actionable operational plans. This leadership role involves managing high-level projects and facilitating cross-functional collaboration to drive organizational alignment. By streamlining the decision-making process, Himani Babbar enhances the overall effectiveness of the executive office. The Vice President, CEO's Office. Chief of Staff To Chief Executive Officer and MD works closely with the Managing Director to monitor performance and address critical business challenges. Through the management of strategic communications, the Vice President, CEO's Office. Chief of Staff To Chief Executive Officer and MD supports the successful implementation of the company's long-term vision.

Sohit Brahmawar, the Chief Operating Officer at Firstsource, manages the internal scaling and delivery infrastructure required to support complex business process outsourcing. Overseeing the efficiency of service delivery, the Chief Operating Officer ensures that operational workflows remain agile and responsive to the needs of global clients in the communications and media sectors. This leadership role involves streamlining internal processes and integrating advanced analytics to improve client outcomes. By focusing on the optimization of customer experience and collections services, Sohit Brahmawar drives significant improvements in operational productivity. The Chief Operating Officer works in tandem with technology leaders to implement scalable solutions that reduce costs and enhance service quality. Through the rigorous management of delivery centers, the Chief Operating Officer maintains high standards of performance, ensuring that the firm consistently meets the demanding requirements of its diverse enterprise client base.

Marcius Taylor, the Chief Operating Officer & Executive Vice President at Firstsource, manages the supply chain logistics and resource allocation strategies that underpin the company's global service delivery. Overseeing the operational integration of trust and safety services, the Chief Operating Officer & Executive Vice President ensures that all client-facing processes adhere to strict quality and compliance standards. This leadership role involves optimizing the utilization of human and digital capital to maximize service output across the retail and technology sectors. By refining the operational framework, Marcius Taylor drives significant improvements in service reliability and client satisfaction. The Chief Operating Officer & Executive Vice President works closely with regional heads to ensure that operational capacity aligns with market demand. Through the implementation of lean management practices, the Chief Operating Officer & Executive Vice President enhances the overall efficiency of the firm, supporting the company's commitment to operational excellence.

Sulthan Shaik, the Manager, Business Excellence & Chief Operating Officer, Insights ('s Office) at Firstsource, directs the analytical frameworks and performance metrics that drive business excellence across the organization. Overseeing the synthesis of operational data, the Manager, Business Excellence & Chief Operating Officer, Insights ('s Office) ensures that leadership teams possess the actionable insights required to optimize service delivery and client outcomes. This leadership role involves identifying process bottlenecks and implementing continuous improvement initiatives that enhance the overall efficiency of the firm. By leveraging advanced analytics, Sulthan Shaik supports the strategic alignment of operational goals with the broader mission of the company. The Manager, Business Excellence & Chief Operating Officer, Insights ('s Office) collaborates with various departments to foster a culture of data-driven decision-making. Through the rigorous application of excellence standards, the Manager, Business Excellence & Chief Operating Officer, Insights ('s Office) drives measurable improvements in performance and operational agility.

Aniket Maindarkar, the Chief Marketing Officer at Firstsource, architects the global brand strategy and market positioning for the entire service portfolio. Overseeing the development of digital platforms and consulting narratives, the Chief Marketing Officer ensures that the value proposition resonates with enterprise clients across the healthcare, banking, and retail sectors. This leadership role involves aligning marketing initiatives with revenue growth targets and enhancing the visibility of AI-driven solutions. By leveraging data-driven insights, Aniket Maindarkar optimizes lead generation and client engagement strategies to capture significant market share. The Chief Marketing Officer collaborates closely with sales and product teams to ensure consistent messaging and brand integrity. Through the execution of targeted campaigns, the Chief Marketing Officer strengthens the reputation of the firm as a leader in business process management, effectively driving long-term brand equity and supporting the broader organizational mission.

Bhavesh Lakhani, the Executive Vice President & Global Chief Information Officer at Firstsource, directs the technological infrastructure and digital innovation roadmap for the entire enterprise. Overseeing the deployment of AI, cloud platforms, and cybersecurity frameworks, the Executive Vice President & Global Chief Information Officer ensures that the firm maintains a robust and secure digital environment for all client operations. This leadership role involves architecting scalable technology solutions that support the diverse needs of the healthcare, utilities, and public sector markets. By integrating advanced analytics into the core service delivery model, Bhavesh Lakhani drives operational efficiency and data-driven decision-making. The Executive Vice President & Global Chief Information Officer collaborates with other C-suite leaders to align technology investments with long-term business goals. Through the continuous modernization of internal systems, the Executive Vice President & Global Chief Information Officer secures the technological foundation necessary for sustained global growth.

Shamita Mukherjee, the Chief Human Resources Officer at Firstsource, directs the global talent strategy and organizational development initiatives that support the company's workforce. Overseeing recruitment, employee engagement, and leadership development, the Chief Human Resources Officer ensures that the firm attracts and retains the specialized talent required to deliver high-quality business process management services. This leadership role involves fostering a culture of innovation and inclusivity that aligns with the company's core values. By implementing robust performance management systems, Shamita Mukherjee drives employee productivity and professional growth across all regional operations. The Chief Human Resources Officer collaborates with the executive team to ensure that human capital strategies support the broader business objectives. Through the development of comprehensive training programs, the Chief Human Resources Officer strengthens the organizational capability, ensuring that the firm remains competitive in the global market for professional services and digital consulting.

Rick Buss, the Managing Director at Firstsource, directs the overarching strategic vision and long-term growth trajectory for the organization. Overseeing global market expansion, the Managing Director ensures that business process management solutions align with the evolving needs of clients in healthcare, finance, and communications. This leadership role involves constant collaboration with the board to refine operational models and enhance service delivery standards. By prioritizing digital transformation and AI integration, Rick Buss drives the company toward sustainable market leadership. The Managing Director maintains a sharp focus on operational excellence, ensuring that every service line delivers measurable value to enterprise partners. Through rigorous oversight of regional performance, the Managing Director secures the competitive positioning of the firm across international markets, ultimately fostering a culture of innovation and client-centric success that defines the current corporate trajectory.