First Name Basis Executive and Leadership Team

Jake Fackrell, the Chief Executive Officer at First Name Basis, directs the overarching strategic vision for the agency. Fackrell architects the long-term growth trajectory while ensuring the organization maintains the highest standards for senior home care services across Arkansas, Louisiana, Mississippi, and South Carolina. By prioritizing the recruitment of the top 10% of caregiver applicants, the Chief Executive Officer secures a competitive advantage in the health services market. Jake Fackrell collaborates with the board to expand Medicaid acceptance and veteran benefit programs, broadening the reach of essential personal care and medication management services. This leadership role involves constant evaluation of market trends to refine care delivery models. Through rigorous oversight of organizational culture and service quality, the Chief Executive Officer drives the mission of providing compassionate, reliable support to individuals with disabilities and seniors throughout the regional footprint.

Christopher Dragone, the Chief Financial Officer at First Name Basis, manages the fiscal health and economic sustainability of the agency. Dragone executes complex financial planning to support the expansion of in-home care services across the Southern United States. By optimizing revenue cycles related to Medicaid billing and veteran benefit administration, the Chief Financial Officer ensures the agency remains financially robust while delivering high-quality care. Christopher Dragone monitors operational expenditures to maintain the Caregiver Compatibility Guarantee, balancing cost-efficiency with the necessity of hiring elite care staff. This role requires close coordination with executive leadership to allocate resources toward technology and training initiatives that improve client outcomes. Through precise financial modeling and risk management, the Chief Financial Officer stabilizes the organization, allowing for consistent service delivery and the continued provision of customized care plans for seniors and individuals with disabilities.

Arjun Bhimavarapu, the Chief Operating Officer at First Name Basis, oversees the daily execution of home care services and internal administrative workflows. Bhimavarapu directs the implementation of customized care plans, ensuring that personal care, meal preparation, and medication management meet rigorous quality standards. By managing the logistics of caregiver placement, the Chief Operating Officer upholds the Caregiver Compatibility Guarantee, fostering strong relationships between staff and clients across the regional service area. Arjun Bhimavarapu drives operational efficiency by streamlining communication between field caregivers and administrative teams. This leadership role involves scaling service capacity to meet the needs of veterans and Medicaid recipients throughout Arkansas, Louisiana, Mississippi, and South Carolina. Through constant process improvement and performance monitoring, the Chief Operating Officer ensures that every client receives consistent, high-quality support, ultimately strengthening the agency's reputation for excellence in the competitive health services sector.

Arjun Bhima, the Chief Operations Officer at First Name Basis, focuses on the technical infrastructure and supply chain logistics required to support home care delivery. Bhima architects scalable systems that facilitate the rapid deployment of caregivers to clients requiring specialized assistance. By managing the operational integration of new service territories, the Chief Operations Officer ensures that the agency maintains consistent quality across Arkansas, Louisiana, Mississippi, and South Carolina. Arjun Bhima coordinates with human resources to refine the vetting process for the top 10% of caregiver applicants, ensuring that operational capacity aligns with client demand. This role involves analyzing service data to optimize scheduling and resource allocation for medication management and companionship programs. Through the implementation of robust operational frameworks, the Chief Operations Officer supports the agency's mission, ensuring that every individual with disabilities or senior receives timely, reliable, and compassionate care in the home environment.