First Citizens Bank Executive and Leadership Team

Frank Holding, the Chairman & Chief Executive Officer at First-Citizens Bank & Trust Company, directs the overarching strategic vision and long-term institutional goals. Holding oversees the expansion of the nationwide branch network while ensuring the bank maintains its commitment to retail and commercial banking excellence. By aligning corporate objectives with evolving market demands, the Chairman & Chief Executive Officer drives the institution toward sustained profitability and operational resilience. Frank Holding manages high-level relationships with the Board and key stakeholders to foster a culture of stability and prudent risk management. This leadership role involves navigating complex financial landscapes across diverse states, including Arizona and California, to secure the bank's competitive position. Through rigorous oversight of the entire organization, the Chairman & Chief Executive Officer guarantees that all departments remain focused on delivering superior deposit products and comprehensive loan portfolios to a broad customer base.

Craig Nix, the Chief Financial Officer at First-Citizens Bank & Trust Company, manages the fiscal health and capital allocation strategies of the entire organization. Nix oversees financial reporting, budgeting, and treasury functions to ensure the bank maintains a strong balance sheet while supporting extensive loan portfolios. By directing the financial planning process, the Chief Financial Officer provides the necessary data to support strategic decisions regarding expansion and service development. Craig Nix collaborates with the Board to maintain regulatory compliance and optimize capital structure across all operational regions. This leadership role involves rigorous oversight of deposit product performance and the profitability of wealth management services. Through the implementation of advanced financial modeling, the Chief Financial Officer mitigates risk and identifies opportunities for sustainable growth. Nix ensures that the bank's fiscal policies remain aligned with the long-term objectives of providing secure and comprehensive banking solutions to retail and commercial customers nationwide.

Robert Gleichmann, the Director and Chief Financial Officer of Citizens Institutional Asset Management at First-Citizens Bank & Trust Company, manages the financial operations and strategic growth of the institutional asset management division. Gleichmann oversees the investment advisory services and trust administration functions, ensuring that these specialized offerings align with the bank's broader financial objectives. By directing the fiscal strategy for asset management, the Director and Chief Financial Officer of Citizens Institutional Asset Management supports the delivery of high-value solutions to institutional clients. Robert Gleichmann monitors market performance and risk factors to optimize portfolio outcomes and maintain regulatory compliance. This leadership role involves collaborating with other financial executives to integrate asset management services into the bank's comprehensive banking portfolio. Through the rigorous management of financial resources, the Director and Chief Financial Officer of Citizens Institutional Asset Management drives the profitability and market reach of the institutional division, contributing significantly to the overall success of the institution.

Laura Wallwork, the Division Chief Financial Officer, Operations & Technology at First-Citizens Bank & Trust Company, manages the financial performance and resource allocation for the bank's operational and technological divisions. Wallwork oversees the budgeting and cost-management strategies that support the maintenance of digital banking platforms and ATM networks. By directing the financial analysis of operational workflows, the Division Chief Financial Officer, Operations & Technology ensures that investments in technology yield measurable improvements in service delivery and efficiency. Laura Wallwork collaborates with the Chief Technology Officer to align fiscal planning with the bank's digital transformation goals. This leadership role involves monitoring the financial health of internal support systems to ensure they remain capable of serving customers across multiple states. Through the implementation of rigorous financial controls, the Division Chief Financial Officer, Operations & Technology optimizes the use of capital within the operations and technology sectors, directly supporting the bank's commitment to reliable and accessible banking services.

Quyen Hy, the Commercial Bank Chief Operating Officer Team at First-Citizens Bank & Trust Company, directs the operational workflows and service delivery models specifically tailored for the commercial banking sector. Hy oversees the execution of treasury management, merchant services, and commercial loan processing to ensure seamless support for business clients. By optimizing the operational processes that underpin these services, the Commercial Bank Chief Operating Officer Team drives efficiency and enhances the client experience across the bank's diverse market regions. Quyen Hy collaborates with other leadership members to align commercial operations with the bank's broader financial and strategic goals. This leadership role involves managing the day-to-day operational challenges of providing complex financial solutions to commercial customers. Through the implementation of standardized procedures and performance monitoring, the Commercial Bank Chief Operating Officer Team ensures that the bank maintains its competitive edge in the commercial finance market. Hy focuses on scaling operations to support the bank's continued growth and service expansion.

Tony Moscrop, the Chief Technology Officer at First-Citizens Bank & Trust Company, directs the digital transformation and infrastructure strategy required to support modern banking. Moscrop oversees the development and maintenance of digital banking platforms, ATM networks, and telephone banking systems that serve customers across multiple states. By architecting secure and scalable technology solutions, the Chief Technology Officer ensures that the bank remains competitive in an increasingly digital financial landscape. Tony Moscrop manages the integration of new software tools that enhance merchant services and treasury management capabilities. This role involves coordinating with other C-suite leaders to align technological investments with the bank's broader operational goals. Through the continuous improvement of cybersecurity protocols and system reliability, the Chief Technology Officer protects sensitive client data and maintains service uptime. Moscrop drives innovation in financial technology to streamline internal processes and improve the overall user experience for both retail and commercial banking clients.

Justin Petty, the Senior Vice President and Senior Director, Business Planning Strategy and Support (Chief of Staff) at First-Citizens Bank & Trust Company, coordinates cross-functional initiatives and aligns operational activities with corporate strategy. Petty oversees the planning processes that support the bank's diverse service offerings, including trust administration and title insurance. By facilitating communication between executive leadership and various departments, the Senior Vice President and Senior Director, Business Planning Strategy and Support (Chief of Staff) ensures that organizational goals remain clear and actionable. Justin Petty manages the execution of strategic projects that enhance efficiency across the nationwide branch network. This leadership role involves analyzing business performance to identify areas for improvement and resource optimization. Through the development of comprehensive support frameworks, the Senior Vice President and Senior Director, Business Planning Strategy and Support (Chief of Staff) enables the bank to maintain its high standards of service. Petty drives the alignment of internal support functions with the bank's mission of providing comprehensive financial solutions.

West Ludwig, the Chief Human Resources Officer at First-Citizens Bank & Trust Company, directs the talent acquisition, development, and organizational culture strategies that support the bank's workforce. Ludwig oversees human capital initiatives across the nationwide branch network, ensuring that the institution attracts and retains the expertise necessary to provide comprehensive banking services. By implementing robust training and performance management programs, the Chief Human Resources Officer fosters a professional environment focused on client service excellence. West Ludwig manages compensation, benefits, and employee engagement strategies to align the workforce with the bank's long-term mission. This leadership role involves collaborating with other executives to ensure that organizational structure supports the bank's growth and operational needs. Through the development of inclusive and high-performing teams, the Chief Human Resources Officer drives the internal capabilities required to deliver superior retail and commercial banking solutions. Ludwig ensures that the bank's human resources policies remain competitive and supportive of all employees.

Kristina Osores-Evans, the CIOO Chief of Staff at First-Citizens Bank & Trust Company, coordinates the strategic priorities and operational activities within the Chief Information and Operating Office. Osores-Evans oversees the execution of key initiatives that bridge the gap between information technology and operational banking functions. By facilitating communication and project management across these critical areas, the CIOO Chief of Staff ensures that the bank's technological infrastructure effectively supports its commercial and retail banking services. Kristina Osores-Evans manages the flow of information to senior leadership, enabling informed decision-making regarding the bank's digital and operational roadmap. This leadership role involves identifying process improvements that enhance the efficiency of the nationwide branch network and digital platforms. Through the alignment of operational goals with technological capabilities, the CIOO Chief of Staff drives the successful implementation of projects that improve service delivery. Osores-Evans maintains a focus on operational excellence to support the bank's overall mission.

Geoffrey Black, the Managing Director at First-Citizens Bank & Trust Company, architects high-level business initiatives and manages critical institutional partnerships. Black oversees the execution of complex financial strategies that support the bank's diverse portfolio of commercial and residential mortgages. By coordinating with senior leadership, the Managing Director ensures that operational workflows align with the broader mission of providing reliable banking services across the United States. Geoffrey Black drives the development of specialized financial solutions, including treasury management and merchant services, to meet the sophisticated needs of commercial clients. This role involves analyzing market trends to optimize resource allocation and enhance service delivery efficiency. Through the implementation of robust management frameworks, the Managing Director maintains the integrity of the bank's investment advisory services. Black consistently monitors performance metrics to ensure that all regional operations contribute effectively to the overall financial health and market impact of the institution.