Leadership Overview
Evernorth Health Services has 10 executives leading key functions including organizational alignment, operational efficiency, enterprise strategy, digital analytics, technology integration, and client experience.
Focused on transforming health outcomes through data-driven insights, Evernorth Health Services delivers comprehensive health improvement and cost management solutions to optimize care delivery for patients and physicians across the United States.
Focused on transforming health outcomes through data-driven insights, Evernorth Health Services delivers comprehensive health improvement and cost management solutions to optimize care delivery for patients and physicians across the United States.
Leadership Roles at Evernorth Health Services
Shannon Custer - Chief Operating Officer
Shannon Custer, the Chief Operating Officer at Evernorth Health Services, directs the execution of core health management services and operational infrastructure. Overseeing the delivery of chronic condition management programs, the Chief Operating Officer ensures that clinical insights translate into actionable patient outcomes. Shannon Custer optimizes resource allocation to maintain cost-efficiency while scaling service capabilities across diverse regional markets. This leadership role involves constant collaboration with the executive team to refine the operational model for health improvement services. By implementing rigorous performance metrics, the Chief Operating Officer drives continuous improvement in service quality and patient engagement. The position requires deep integration with digital tools to support physicians in their daily practice. Through strategic oversight of operational workflows, the Chief Operating Officer secures the company's position as a leader in the health services sector, ensuring that every process supports the overarching goal of better health for all.
Earl English - Chief Operating Officer, Evernorth Pharmacy (Accredo, Express Scripts Pharmacy, Curascript SD)
Earl English, the Chief Operating Officer, Evernorth Pharmacy (Accredo, Express Scripts Pharmacy, Curascript SD) at Evernorth Health Services, directs the operational activities of the pharmacy division. By overseeing the logistics and clinical services of Accredo, Express Scripts Pharmacy, and Curascript SD, the Chief Operating Officer ensures the timely and accurate delivery of medications. Earl English manages the complex supply chain and patient support systems that define the pharmacy experience. This role involves optimizing operational workflows to maintain high standards of care while managing costs effectively. Through the integration of pharmacy services with broader health improvement initiatives, the Chief Operating Officer enhances the overall value provided to patients. The position requires constant oversight of pharmacy operations to ensure compliance and service excellence. By driving efficiency in the pharmacy division, the Chief Operating Officer supports the company's mission to provide comprehensive health services that improve patient outcomes and reduce healthcare expenditures.
Carolyn Tolley - Chief of Staff
Carolyn Tolley, the Chief of Staff at Evernorth Health Services, manages executive workflows and facilitates cross-functional communication to ensure organizational alignment. By streamlining internal processes, the Chief of Staff enables leadership to focus on high-impact health improvement initiatives. Carolyn Tolley coordinates complex projects that bridge the gap between administrative requirements and clinical service delivery. This role involves synthesizing data from various departments to support informed decision-making at the highest levels of the organization. Through rigorous oversight of daily operations, the Chief of Staff maintains the momentum of strategic goals. The position requires constant interaction with senior leadership to refine internal policies and improve overall efficiency. By fostering collaboration across the enterprise, the Chief of Staff ensures that all teams remain synchronized with the broader mission of providing cost-effective, high-quality health services to patients and providers throughout the national market.
Mali Bunde - Enterprise Strategy & Corporate Development Chief of Staff
Mali Bunde, the Enterprise Strategy & Corporate Development Chief of Staff at Evernorth Health Services, architects long-term growth initiatives and evaluates potential market expansion opportunities. By analyzing industry trends, the Chief of Staff provides the strategic framework necessary for the company to maintain its competitive edge in health services. Mali Bunde coordinates corporate development activities, ensuring that all new ventures align with the core mission of improving patient care and managing costs. This role involves working closely with the executive board to prioritize investments in digital tools and health improvement platforms. Through the synthesis of market data, the Chief of Staff identifies key areas for innovation and service enhancement. The position requires a focus on sustainable growth and the long-term viability of the enterprise. By aligning corporate strategy with operational realities, the Chief of Staff ensures that the organization remains agile and responsive to the evolving needs of the healthcare landscape.
Nicole Howland - Digital Chief of Staff & Senior Director, Analytics Operations
Nicole Howland, the Digital Chief of Staff & Senior Director, Analytics Operations at Evernorth Health Services, oversees the integration of advanced data analytics into daily clinical operations. By managing the digital infrastructure, the Senior Director ensures that physicians and patients receive actionable insights to improve health outcomes. Nicole Howland directs the analytics team to identify cost-saving opportunities and efficiency gains within the health services portfolio. This role involves bridging the gap between complex data sets and practical application in chronic condition management. Through the deployment of digital tools, the Senior Director enhances the precision of care delivery across the national network. The position requires constant collaboration with technology teams to ensure data integrity and security. By leveraging analytics to drive decision-making, the Senior Director supports the company's mission to provide high-quality, data-backed health solutions that address the most pressing challenges in the modern healthcare environment.
Kristina Berg - Chief of Staff, Operations UM & CM Technology
Kristina Berg, the Chief of Staff, Operations UM & CM Technology at Evernorth Health Services, manages the technological backbone of utilization management and chronic condition management systems. By overseeing the implementation of specialized software, the Chief of Staff ensures that clinical operations remain efficient and compliant with industry standards. Kristina Berg coordinates the efforts of technical teams to optimize the digital tools used by physicians for patient care. This role involves aligning technology roadmaps with the broader operational goals of the company. Through the continuous refinement of management systems, the Chief of Staff improves the speed and accuracy of health service delivery. The position requires a deep understanding of both clinical workflows and technical architecture. By ensuring that technology supports the needs of patients and providers, the Chief of Staff directly contributes to the company's ability to manage chronic conditions effectively and reduce overall healthcare costs.
Allison Clifton - Chief of Staff & Client & Customer Experience Principal
Allison Clifton, the Chief of Staff & Client & Customer Experience Principal at Evernorth Health Services, directs initiatives aimed at enhancing the end-to-end experience for clients and patients. By analyzing feedback loops, the Principal identifies opportunities to improve service delivery and patient engagement. Allison Clifton coordinates cross-functional teams to ensure that every touchpoint reflects the company's commitment to high-quality health services. This role involves developing strategies that prioritize customer satisfaction while maintaining operational efficiency. Through the implementation of client-focused programs, the Principal strengthens relationships with healthcare providers and organizations. The position requires a focus on the human element of health services, ensuring that digital tools and clinical support remain accessible and effective. By championing the customer experience, the Principal ensures that the company remains a trusted partner in the health improvement journey, ultimately driving better outcomes for all stakeholders involved in the care process.
Sarah Fairbrook - Chief of Staff & Director, Strategy, Carepathrx & Verity Solutions
Sarah Fairbrook, the Chief of Staff & Director, Strategy, Carepathrx & Verity Solutions at Evernorth Health Services, architects strategic plans for specialized care delivery and pharmacy solutions. By focusing on the integration of Carepathrx and Verity Solutions, the Director ensures that these platforms provide maximum value to patients and providers. Sarah Fairbrook coordinates the strategic direction of these business units to align with the company's broader goals of health improvement and cost management. This role involves identifying market opportunities for specialized care and driving the adoption of innovative solutions. Through rigorous strategic planning, the Director enhances the company's ability to manage complex health needs. The position requires constant collaboration with operational leaders to ensure that strategy translates into tangible results. By focusing on the growth and effectiveness of these specific solutions, the Director supports the company's mission to deliver comprehensive, high-quality health services across the national market.
Kelly McGarry - Chief of Staff & Director, Performance & Analytics
Kelly McGarry, the Chief of Staff & Director, Performance & Analytics at Evernorth Health Services, monitors the effectiveness of health improvement programs through advanced performance metrics. By analyzing operational data, the Director identifies trends that inform strategic adjustments and efficiency improvements. Kelly McGarry coordinates the analytics team to ensure that performance reporting remains accurate and actionable for senior leadership. This role involves setting benchmarks for success and tracking progress toward corporate goals in cost management and patient care. Through the rigorous evaluation of performance data, the Director enables the organization to make data-driven decisions that enhance service quality. The position requires a focus on transparency and accountability across all departments. By providing the insights necessary to optimize operations, the Director ensures that the company remains committed to delivering measurable health outcomes and maintaining its position as a leader in the health services industry.
Robert DiFalco - Chief Technology Officer, Enterprise Capabilities & Care Delivery
Robert DiFalco, the Chief Technology Officer, Enterprise Capabilities & Care Delivery at Evernorth Health Services, architects the technological infrastructure that supports enterprise-wide health services. By overseeing the development of digital platforms, the Chief Technology Officer ensures that care delivery systems remain robust, secure, and scalable. Robert DiFalco directs the engineering teams to innovate new tools that assist physicians and patients in managing health outcomes. This role involves aligning technology investments with the company's strategic goals for digital transformation and operational efficiency. Through the deployment of advanced software solutions, the Chief Technology Officer enhances the connectivity and effectiveness of the care delivery network. The position requires a focus on future-proofing the organization's digital assets to meet the evolving demands of the healthcare market. By leading the technological strategy, the Chief Technology Officer ensures that the company remains at the forefront of digital health innovation, providing the foundation for superior patient care.
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Frequently Asked Questions Regarding Evernorth Health Services Top Executives and Leadership Team
