Evernorth Health Services Executive and Leadership Team

Tyler Lester, the Chief Financial Officer, Pharmacy & Care Delivery at Evernorth Health Services, manages the financial health of pharmacy and care delivery operations. Lester oversees budgeting, financial planning, and cost management strategies to ensure the fiscal sustainability of these critical service lines. By analyzing financial performance, the Chief Financial Officer, Pharmacy & Care Delivery identifies opportunities to optimize resource allocation and improve profitability. Tyler Lester collaborates with operational leaders to align financial goals with the broader mission of health improvement. This role involves managing complex financial reporting and risk assessment for pharmacy services. Lester drives initiatives that enhance cost-effectiveness without compromising the quality of patient care. Through strategic financial oversight, the Chief Financial Officer, Pharmacy & Care Delivery supports the growth and stability of the organization. Tyler Lester maintains a focus on delivering long-term financial value while supporting the delivery of essential health services to patients.

Shannon Custer, the Chief Operating Officer At Evernorth Workplace Care at Evernorth Health Services, directs the operational delivery of workplace health solutions. Custer oversees the implementation of programs designed to improve employee health and manage costs for corporate clients. By optimizing service delivery models, the Chief Operating Officer At Evernorth Workplace Care ensures that workplace care initiatives meet the needs of diverse organizations. Shannon Custer coordinates with clinical and administrative teams to maintain high standards of service quality. This role involves managing the operational scale of workplace care programs across national markets. Custer drives efficiency in service delivery to support the company mission of providing actionable health insights. Through effective operational leadership, the Chief Operating Officer At Evernorth Workplace Care fosters a culture of excellence and innovation. Shannon Custer maintains a focus on expanding the impact of workplace care services while ensuring consistent performance and client satisfaction.

Suzanne Yaeger, the Chief of Staff at Evernorth Health Services, directs high-level administrative operations and coordinates cross-functional initiatives. Yaeger manages the executive office workflow, ensuring alignment between leadership priorities and organizational goals. By facilitating communication across departments, the Chief of Staff optimizes internal processes to support the broader mission of health improvement. Yaeger monitors key performance indicators to drive efficiency in cost management services. This role requires constant collaboration with senior leadership to refine strategic objectives. Suzanne Yaeger maintains oversight of critical projects that impact the delivery of chronic condition management tools. Through rigorous project management and stakeholder engagement, the Chief of Staff ensures that the organization remains agile in a competitive market. Yaeger provides the necessary structure for the executive team to execute complex health service initiatives effectively while maintaining focus on long-term growth and operational excellence.

Robert DiFalco, the Chief Technology Officer, Enterprise Capabilities & Care Delivery at Evernorth Health Services, architects the digital infrastructure supporting modern health delivery. DiFalco oversees the development of advanced software tools that provide physicians and patients with actionable health insights. By integrating complex data systems, the Chief Technology Officer, Enterprise Capabilities & Care Delivery enables seamless care coordination across North American markets. Robert DiFalco drives innovation in digital health platforms to enhance the efficacy of chronic condition management. This leadership role involves managing large-scale technology deployments that improve cost management outcomes. DiFalco collaborates with engineering teams to ensure robust security and scalability of all digital assets. Through the implementation of cutting-edge technology, the Chief Technology Officer, Enterprise Capabilities & Care Delivery empowers the organization to deliver superior health services. DiFalco maintains a focus on technological advancement to sustain the competitive advantage of the company in the evolving healthcare landscape.

Jessica Lennon, the Chief of Staff & Senior Director, Behavioral Health, Dental & Vision at Evernorth Health Services, manages the strategic direction of specialized health service lines. Lennon oversees the integration of behavioral health, dental, and vision programs into the broader care delivery model. By aligning these services with organizational goals, the Chief of Staff & Senior Director, Behavioral Health, Dental & Vision ensures comprehensive support for patients managing chronic conditions. Jessica Lennon coordinates with clinical teams to improve service accessibility and quality across regional networks. This role involves analyzing market trends to optimize cost management strategies within these specific health domains. Lennon drives operational improvements that enhance the patient experience and clinical outcomes. Through effective leadership, the Chief of Staff & Senior Director, Behavioral Health, Dental & Vision fosters collaboration between departments to deliver holistic health solutions. Lennon maintains a focus on expanding service reach while ensuring high standards of care delivery.

Connor Ryan, the Client Services & Operations Chief of Staff at Evernorth Health Services, directs the operational efficiency of client-facing programs. Ryan manages the coordination between service delivery teams and external partners to ensure seamless execution of health improvement initiatives. By streamlining operational workflows, the Client Services & Operations Chief of Staff enhances the delivery of cost management services to diverse client bases. Connor Ryan monitors service performance metrics to identify opportunities for process optimization. This leadership role involves facilitating communication between operations and strategy teams to maintain alignment with corporate objectives. Ryan drives initiatives that improve client satisfaction and service reliability. Through rigorous oversight of operational protocols, the Client Services & Operations Chief of Staff supports the company mission of providing high-quality health insights. Connor Ryan ensures that all client services remain scalable and responsive to the needs of physicians and patients across the national market.

Mitchell Pawlowski, the Strategy Lead & , Evernorth Payer Solutions Chief of Staff at Evernorth Health Services, architects the long-term strategic framework for payer-focused solutions. Pawlowski oversees the development of initiatives that assist payers in managing costs and improving health outcomes. By analyzing market dynamics, the Strategy Lead & , Evernorth Payer Solutions Chief of Staff identifies growth opportunities within the insurance and health services sector. Mitchell Pawlowski coordinates with internal stakeholders to align payer solutions with the broader organizational mission. This role involves managing complex strategic projects that enhance the value proposition for clients. Pawlowski drives the implementation of data-driven insights to support better decision-making for payers. Through effective strategic planning, the Strategy Lead & , Evernorth Payer Solutions Chief of Staff ensures that the company remains a leader in health service innovation. Mitchell Pawlowski maintains a focus on delivering sustainable value to partners through targeted operational strategies.

Kristina Berg, the Chief of Staff & Technology Operations Delivery Management Director, Technology at Evernorth Health Services, directs the operational delivery of technology projects. Berg oversees the management of technical resources to ensure the timely execution of digital health initiatives. By optimizing technology operations, the Chief of Staff & Technology Operations Delivery Management Director, Technology supports the development of tools that assist physicians and patients. Kristina Berg coordinates with engineering and product teams to maintain high standards of service delivery. This role involves managing the lifecycle of technology projects from conception to implementation. Berg drives efficiency in technical workflows to support the company mission of improving health outcomes. Through rigorous project oversight, the Chief of Staff & Technology Operations Delivery Management Director, Technology ensures that all digital solutions align with strategic goals. Kristina Berg maintains a focus on operational excellence to sustain the technological capabilities of the organization.

Mali Bunde, the Enterprise Strategy & Corporate Development Chief of Staff at Evernorth Health Services, directs the execution of enterprise-wide strategic initiatives. Bunde oversees corporate development activities, including partnerships and growth strategies that expand the reach of health services. By facilitating alignment across the organization, the Enterprise Strategy & Corporate Development Chief of Staff ensures that all strategic efforts support the core mission of health improvement. Mali Bunde coordinates with senior leadership to refine the long-term vision and operational roadmap. This role involves managing complex projects that drive innovation in cost management and chronic condition services. Bunde drives the integration of new business opportunities into the existing service model. Through rigorous strategic planning, the Enterprise Strategy & Corporate Development Chief of Staff supports the company in maintaining a competitive market position. Mali Bunde maintains a focus on sustainable growth and the effective implementation of corporate objectives.

Nicole Howland, the Digital Chief of Staff & Senior Director, Analytics Operations at Evernorth Health Services, directs the operational management of data analytics. Howland oversees the integration of digital tools that provide physicians and patients with critical health insights. By optimizing analytics operations, the Digital Chief of Staff & Senior Director, Analytics Operations ensures that data-driven solutions are effectively deployed to support chronic condition management. Nicole Howland coordinates with technical and clinical teams to maintain the accuracy and utility of health data. This role involves managing the operational workflows that support digital health initiatives. Howland drives efficiency in analytics processes to enhance the overall value of health services. Through rigorous oversight of data operations, the Digital Chief of Staff & Senior Director, Analytics Operations supports the company mission of improving health outcomes. Nicole Howland maintains a focus on leveraging data to drive innovation and operational success across the organization.