Leadership Overview
Etech has 6 executives leading key functions including strategy, operations, technology, human resources, and market expansion.
Driven by a commitment to service excellence, Etech is dedicated to delivering comprehensive customer engagement solutions that enhance client relationships and operational efficiency across diverse industries.
Driven by a commitment to service excellence, Etech is dedicated to delivering comprehensive customer engagement solutions that enhance client relationships and operational efficiency across diverse industries.
Leadership Roles at Etech
Emmanuel Wa Mubue - Chief Executive Officer
Emmanuel Wa Mubue, the Chief Executive Officer at Etech, directs the overarching corporate strategy and vision. Wa Mubue guides Etech's expansion into new markets, ensuring alignment with the company's core offerings in customer care, quality monitoring, and software development. This leadership role involves fostering innovation across all service lines, from inbound and outbound customer support to technical assistance and back-office functions. Wa Mubue's strategic direction ensures Etech maintains its competitive edge in the business services sector. The Chief Executive Officer's focus remains on driving sustainable growth and maximizing shareholder value through operational excellence and client-centric solutions. Emmanuel Wa Mubue's executive oversight is critical for navigating the evolving landscape of customer engagement technologies and service delivery models.
Matthew Rocco - Chief Operating Officer
Matthew Rocco, the Chief Operating Officer at Etech, architects the operational framework supporting Etech's diverse service portfolio. Rocco directs the integration of quality monitoring, analytics, and software development into the company's customer care solutions. This executive position involves enhancing the efficiency of technical support and back-office operations across all service channels, including live chat and email. Matthew Rocco's strategic focus is on scaling operations to meet increasing client demands while maintaining high standards of service delivery. The Chief Operating Officer ensures robust operational processes are in place for both inbound and outbound customer engagement. Rocco's leadership drives continuous improvement initiatives, solidifying Etech's position as a premier provider of business services.
Kaylene Eckels - President
Kaylene Eckels, the President at Etech, drives strategic initiatives and market expansion for the company's diverse service offerings. Eckels focuses on enhancing Etech's position in customer care, quality monitoring, and software development, ensuring alignment with client needs and industry trends. This executive role involves overseeing key business development efforts and fostering strong client relationships across North America and beyond. Kaylene Eckels' leadership emphasizes operational excellence and innovation in technical support and back-office functions. The President is dedicated to cultivating a culture of continuous improvement and service superiority. Eckels' vision guides Etech's growth trajectory, reinforcing its commitment to delivering exceptional value through integrated business solutions.
Carlos Querecuto - Chief Technology Officer
Carlos Querecuto, the Chief Technology Officer at Etech, spearheads the technological innovation underpinning Etech's service offerings. Querecuto directs the strategy for software development, ensuring advanced solutions for customer care, quality analytics, and technical support. This critical role involves evaluating and implementing new technologies to enhance live chat, email support, and back-office functions. Carlos Querecuto's vision guides the development of robust and scalable IT infrastructure, supporting both inbound and outbound customer engagement. The Chief Technology Officer is instrumental in leveraging technology to improve operational efficiency and provide clients with cutting-edge support solutions. Querecuto's expertise ensures Etech remains at the forefront of technological advancements in the business services industry.
Veronica Chimney - Chief Human Resources Officer
Veronica Chimney, the Chief Human Resources Officer at Etech, shapes the talent strategy and organizational culture that supports Etech's comprehensive service delivery. Chimney oversees recruitment, employee development, and retention initiatives crucial for maintaining a high-performing workforce in customer care, technical support, and software development. This leadership position focuses on fostering an environment that encourages excellence in quality monitoring and analytics. Veronica Chimney's strategic approach to human capital management ensures Etech attracts and retains top talent across all operational areas, including back-office support and live chat services. The Chief Human Resources Officer plays a vital role in aligning HR policies with the company's mission to provide exceptional customer experiences. Chimney's dedication to employee well-being and professional growth is fundamental to Etech's sustained success.
David McDowell - Manager, Operations
David McDowell, the Manager, Operations at Etech, oversees the day-to-day execution of customer service initiatives. McDowell ensures the seamless delivery of inbound and outbound customer care, live chat, and email support, directly impacting client satisfaction. This operational management role involves optimizing workflows for technical support and back-office functions, driving efficiency and quality across service teams. David McDowell's leadership focuses on implementing best practices in call center operations and quality monitoring. The Manager, Operations is responsible for resource allocation and performance management, ensuring Etech's operational capabilities meet and exceed client expectations. McDowell's detailed oversight contributes significantly to Etech's reputation for reliable and effective business process outsourcing.
Explore Leadership Teams in Business Services
Founded in 1994, Total Safety Inc is a provider of industrial safety services, strategies, and equiptment. Total Safety offers services in gas detection, fall protection, communications, and medical management. Total Safety is headquartered out of Houston, Texas.
Company Leadership BC
DW
Noridian Healthcare Solutions, LLC (Noridian) develops solutions for federal, state and commercial health care programs through a full suite of innovative offerings, including claims processing, medical review, and contact center and provider administrative services. Headquartered in Fargo, N.D. with staff located throughout the nation, Noridian administrates people-first services across all 50 U.S. states. Leveraging its decades of experience, the Noridian team designs and implements customizable, high-quality solutions to eliminate common health care barriers, enabling access to care.
Company Leadership TH
PB
AW
iQor is a privately held global business process outsourcing and customer experience management company headquartered in Fort Lauderdale, Florida. The organization specializes in customer engagement services, technical support, customer care outsourcing, revenue generation, back-office process management, analytics-driven customer operations, and digital customer experience transformation solutions. The company primarily generates revenue through outsourced customer interaction services delivered to enterprise clients across telecommunications, healthcare, financial services, retail, technology, gaming, logistics, and consumer products industries. The company operates as a customer experience business process outsourcing provider, often referred to as a CXBPO organization. Its service model combines human customer support operations with artificial intelligence, analytics platforms, automation technologies, and omnichannel communication systems. iQor supports enterprise clients by managing customer interactions across voice support, chat services, email communications, social media engagement, messaging channels, technical troubleshooting, customer retention initiatives, collections support, and digital customer lifecycle management.
Company Leadership SM
LC
ML
FN
SinglePoint has been providing specialized call center services to North American businesses since 1947. SinglePoint helps clients manage their entire customer journey from new customer acquisition, to customer service/tech support, retention and pre and post charge off collections from five sites in North America and two nearshore sites. SinglePoint is headquartered in Missisauga, Ontario.
Company Leadership
PS
BF
TR
Frequently Asked Questions Regarding Etech Top Executives and Leadership Team
