Etech Executive and Leadership Team

Noha Kamal, the Chief Executive Officer at Etech, directs the overarching corporate strategy and vision. Kamal guides Etech's expansion into new markets and service offerings, ensuring alignment with client needs and industry trends. This leadership role involves fostering innovation across all departments, from customer care to software development, to maintain Etech's competitive edge. Kamal's focus remains on driving sustainable growth and enhancing the company's reputation for delivering exceptional business process outsourcing solutions. The Chief Executive Officer ensures that Etech's operational framework supports its mission of providing high-quality, technology-driven services. Noha Kamal's strategic direction is critical for navigating the evolving landscape of customer engagement and technical support.

Kaylene Eckels, the President at Etech, drives strategic initiatives and operational excellence across the organization. Eckels focuses on enhancing client relationships and expanding Etech's service portfolio, ensuring the company consistently meets and exceeds market demands for customer care, technical support, and back-office solutions. This leadership position involves fostering cross-functional collaboration and championing innovation to maintain Etech's competitive advantage. Kaylene Eckels's vision guides the company's growth trajectory and commitment to delivering high-quality business process outsourcing. The President plays a key role in shaping Etech's market presence and operational effectiveness, ensuring sustained success and client satisfaction.

Carlos Querecuto, the Chief Technology Officer at Etech, architects the company's technological infrastructure and software development initiatives. Querecuto leads the innovation pipeline, focusing on developing and integrating advanced solutions for quality monitoring, analytics, and technical support. This position involves steering the company's digital transformation efforts and ensuring robust, scalable technology platforms support Etech's comprehensive suite of services. Carlos Querecuto's expertise is crucial for enhancing Etech's software development capabilities and driving technological advancements in customer care. The Chief Technology Officer ensures that Etech remains at the forefront of technological solutions in the business service industry, directly impacting service delivery and client value.

Veronica Chimney, the Chief Human Resources Officer at Etech, directs all human capital strategies and organizational development initiatives. Chimney oversees talent acquisition, employee engagement, and performance management to build a high-performing workforce capable of delivering exceptional customer experiences. This role is pivotal in cultivating Etech's company culture and ensuring compliance with labor regulations across its operations. Veronica Chimney's leadership ensures that Etech attracts, retains, and develops top talent essential for its service delivery model. The Chief Human Resources Officer champions employee well-being and professional growth, directly supporting the company's mission to provide superior business process outsourcing solutions.

David McDowell, the Manager, Operations at Etech, oversees the day-to-day execution of customer care and back-office support functions. McDowell ensures operational efficiency and service quality across inbound and outbound call center activities, live chat, and email support. This role involves optimizing workflows and implementing best practices to meet client service level agreements. David McDowell's responsibilities extend to managing operational teams, driving performance metrics, and identifying areas for process improvement. The Manager, Operations plays a vital part in maintaining Etech's commitment to delivering reliable and effective business process outsourcing. McDowell's leadership ensures seamless service delivery and client satisfaction.