Etech Executive and Leadership Team

Haleh Zamani, the Chief Executive Officer at Etech, directs the overarching corporate strategy and vision. Zamani guides Etech's expansion into new markets and service areas, ensuring alignment with client needs and industry trends. This leadership role involves fostering a culture of innovation and operational excellence across all departments. By setting ambitious goals, Haleh Zamani drives the company's growth and solidifies its position as a leader in business services. The Chief Executive Officer's focus remains on long-term sustainability and maximizing shareholder value through strategic initiatives and robust performance management.

Matthew Rocco, the Chief Operating Officer at Etech, architects the company's operational framework and service delivery models. Rocco drives efficiency and scalability across Etech's diverse service offerings, encompassing customer care, technical support, and back-office functions. This executive position involves optimizing resource deployment and streamlining processes to enhance client outcomes. By fostering cross-departmental collaboration, Matthew Rocco ensures seamless integration of services. The Chief Operating Officer's strategic oversight supports Etech's mission to provide exceptional customer experiences and maintain high standards of operational performance.

Kaylene Eckels, the President at Etech, drives strategic growth and operational excellence across the organization. Eckels focuses on expanding Etech's market presence and enhancing its comprehensive suite of services, including customer care, quality monitoring, and software development. This leadership position involves fostering key client relationships and ensuring the delivery of high-value solutions. By overseeing major business initiatives, Kaylene Eckels supports Etech's mission to provide exceptional service and drive client success. The President's strategic guidance is instrumental in navigating market dynamics and achieving sustained business development.

Carlos Querecuto, the Chief Technology Officer at Etech, spearheads the company's technological innovation and infrastructure development. Querecuto directs the strategy for software development, data analytics, and the integration of advanced technologies to enhance service offerings. This critical role involves ensuring the robustness, security, and scalability of Etech's technology platforms. By championing digital transformation, Carlos Querecuto enables the company to deliver cutting-edge solutions. The Chief Technology Officer's vision guides the technological roadmap, supporting Etech's commitment to providing superior technical support and data-driven insights.

Veronica Chimney, the Chief Human Resources Officer at Etech, leads the strategic direction of talent management and organizational development. Chimney cultivates a positive and productive work environment, overseeing recruitment, employee relations, and professional development initiatives. This executive function is vital for attracting and retaining top talent across Etech's service divisions. By championing employee engagement, Veronica Chimney ensures a skilled and motivated workforce. The Chief Human Resources Officer's focus on human capital supports Etech's operational goals and its commitment to fostering a culture of excellence and continuous learning.

David McDowell, the Manager, Operations at Etech, oversees the day-to-day execution of client service delivery. McDowell ensures operational efficiency and adherence to quality standards across all support functions, including customer care and technical assistance. This management position involves optimizing workflows and resource allocation to meet service level agreements. By implementing best practices, David McDowell enhances the effectiveness of the operations team. The Manager, Operations' responsibilities include monitoring performance metrics and identifying areas for process improvement to support Etech's commitment to client satisfaction and operational excellence.