Etech Executive and Leadership Team

Emmanuel Wa Mubue, the Chief Executive Officer at Etech, directs the overarching corporate strategy and long-term vision for the organization. By overseeing the expansion of inbound and outbound customer care services, the Chief Executive Officer ensures alignment with evolving market demands across North American and international sectors. This leadership role involves constant collaboration with the Board to maintain high standards in quality monitoring and analytics. Emmanuel Wa Mubue drives the company mission by fostering a culture of excellence and continuous improvement in technical support operations. Through the optimization of back-office support frameworks, the Chief Executive Officer secures sustainable growth and competitive positioning. Strategic decisions made by the Chief Executive Officer directly influence the efficiency of service delivery models, ensuring that Etech remains a leader in the customer experience industry while consistently meeting complex client requirements.

Matt Rocco, the Chief Operating Officer at Etech, architects the internal processes and service delivery systems that support global client operations. Overseeing the integration of quality monitoring and analytics, the Chief Operating Officer ensures that every customer interaction meets rigorous performance standards. This leadership role involves managing the scalability of support services, including live chat and technical assistance, to accommodate rapid business expansion. Matt Rocco drives operational excellence by aligning internal workflows with the strategic goals set by the executive team. Through the management of cross-functional teams, the Chief Operating Officer optimizes the delivery of back-office support solutions. By focusing on process innovation and efficiency, the Chief Operating Officer strengthens the market position of Etech. This role remains central to maintaining high-quality service standards while driving consistent growth across all operational departments.

Kaylene Eckels, the President at Etech, directs the execution of corporate strategy and oversees the daily management of business units. By coordinating between the executive team and operational departments, the President ensures that the company mission remains the primary focus of all service delivery efforts. This leadership role involves driving growth initiatives and expanding the market reach of inbound and outbound customer care services. Kaylene Eckels drives organizational alignment by ensuring that quality monitoring and analytics are integrated into every client engagement. Through the supervision of key business functions, the President maintains the high standards of technical support and back-office assistance that define the reputation of Etech. By fostering strong client relationships and identifying new business opportunities, the President secures the long-term financial health and market influence of the organization.

Carlos Querecuto, the Chief Technology Officer at Etech, directs the development and maintenance of proprietary software solutions that power customer care services. Overseeing the digital infrastructure, the Chief Technology Officer ensures that live chat, email, and technical support platforms remain secure and highly functional. This leadership role involves collaborating with the operations team to integrate advanced analytics tools into existing service frameworks. Carlos Querecuto drives technological innovation by architecting scalable systems that support the evolving needs of global clients. Through the management of software development lifecycles, the Chief Technology Officer enhances the overall efficiency of back-office support operations. By prioritizing cybersecurity and system reliability, the Chief Technology Officer protects the integrity of client data. This position remains essential for maintaining the competitive edge of Etech in a rapidly changing digital landscape.

Veronica Chimney, the Chief Human Resources Officer at Etech, directs talent acquisition, employee development, and organizational culture initiatives. Overseeing the recruitment of skilled professionals for customer care and technical support roles, the Chief Human Resources Officer ensures that the workforce remains aligned with the high-performance standards of the company. This leadership role involves designing training programs that improve quality monitoring and service delivery capabilities. Veronica Chimney drives employee engagement by fostering a supportive work environment that encourages professional growth and retention. Through the implementation of strategic human capital policies, the Chief Human Resources Officer supports the operational scale of Etech across various regions. By managing performance management systems, the Chief Human Resources Officer ensures that all staff members contribute effectively to the overall business mission. This role remains critical for sustaining the human-centric approach that defines the service quality of Etech.

David McDowell, the Manager, Operations at Etech, executes daily oversight of call center workflows and service delivery protocols. Managing the tactical implementation of live chat and email support, the Manager, Operations ensures that performance metrics remain within established quality benchmarks. This role requires constant coordination with department heads to streamline technical support processes and improve response times. David McDowell drives operational efficiency by identifying bottlenecks in back-office support and implementing corrective measures. Through the supervision of regional teams, the Manager, Operations maintains consistent service quality across diverse client accounts. By leveraging data-driven insights, the Manager, Operations optimizes resource allocation to support the broader business objectives of Etech. This position remains vital for maintaining the high standards of customer care that define the company market presence and operational reliability.