Complete Care Executive and Leadership Team

July, 2026

Leadership Overview

Complete Care has 7 executives leading key functions including strategy, operations, and finance.

Driven by a commitment to accessible healthcare, Complete Care provides 24/7 freestanding emergency room services in Texas and Colorado, focusing on minimal wait times and transparent billing to enhance patient experience and trust.

Leadership Roles at Complete Care

  • Chief Executive Officer - Morris Rob
  • President & Chief Executive Officer - Stephen Owen
  • Chief Executive Officer and Team Lead - Margo Thompson
  • Chief Financial Officer - Yechiel Auerbach
  • Chief Operating Officer - Shelby Reid
  • Executive Vice President & Chief Operating Officer - Robert Hoch
  • Chief Human Resource Officer & Chief Human Resources Officer - Zlaty Klein
  • Morris Rob - Chief Executive Officer

    Morris Rob, the Chief Executive Officer at Complete Care, directs the overarching strategic vision and operational framework for the organization. Rob's leadership ensures the company's mission of providing 24/7 freestanding emergency room services in Texas and Colorado is consistently met with high standards of care and efficiency. This executive role involves guiding the company's expansion efforts and maintaining its commitment to minimal wait times and transparent billing practices. Rob's focus remains on solidifying Complete Care's position as a trusted provider of emergency medical services, emphasizing patient satisfaction and rapid, effective treatment. The strategic direction set by Morris Rob underpins the company's ability to deliver hospital-grade technology and emergency-trained medical professionals across all facilities, ensuring comprehensive care for both pediatric and adult critical conditions.

    Stephen Owen - President & Chief Executive Officer

    Stephen Owen, the President & Chief Executive Officer at Complete Care, drives the company's strategic direction and overall business performance. Owen's executive oversight ensures Complete Care's commitment to delivering 24/7 emergency care in Texas and Colorado, prioritizing minimal wait times and transparent billing. This leadership position involves fostering an environment of compassionate care and operational excellence, leveraging hospital-grade technology and emergency-trained medical professionals. Stephen Owen's strategic initiatives focus on enhancing patient satisfaction and ensuring the accessibility of quality emergency assistance without the burden of surprise medical bills. The President & Chief Executive Officer's role is critical in maintaining the company's reputation for high-quality service and its market impact within the emergency care sector.
    Stephen Owen

    Margo Thompson - Chief Executive Officer and Team Lead

    Margo Thompson, the Chief Executive Officer and Team Lead at Complete Care, guides the strategic direction and operational execution of the company's emergency services in Texas and Colorado. Thompson's leadership emphasizes the core values of providing 24/7 care with minimal wait times and transparent billing, ensuring a patient-centric approach. This dual role involves fostering a collaborative team environment and driving operational efficiencies to deliver high-quality medical treatment. Margo Thompson's focus is on enhancing the patient experience through the effective deployment of hospital-grade technology and the expertise of emergency-trained medical professionals. The Chief Executive Officer and Team Lead's vision ensures Complete Care remains a trusted provider of accessible and compassionate emergency assistance.

    Yechiel Auerbach - Chief Financial Officer

    Yechiel Auerbach, the Chief Financial Officer at Complete Care, directs the financial strategy and fiscal management of the organization's operations in Texas and Colorado. Auerbach's financial oversight ensures the company's commitment to transparent billing practices and the financial sustainability of providing 24/7 emergency room services. This executive role involves managing budgets, financial planning, and ensuring compliance with all financial regulations. Yechiel Auerbach's leadership supports the company's mission to offer accessible emergency care without surprise medical bills, maintaining the financial health necessary for investing in hospital-grade technology and skilled medical professionals. The Chief Financial Officer's expertise is crucial for the company's continued growth and its ability to provide high-quality, reliable emergency services.
    Yechiel Auerbach

    Shelby Reid - Chief Operating Officer

    Shelby Reid, the Chief Operating Officer at Complete Care, manages the day-to-day operations across all freestanding emergency room facilities in Texas and Colorado. Reid's operational leadership ensures the consistent delivery of 24/7 emergency services, focusing on maintaining minimal wait times and implementing transparent billing practices. This role involves overseeing the deployment of hospital-grade technology and ensuring that emergency-trained medical professionals are effectively utilized to provide rapid and effective treatment. Shelby Reid's responsibilities extend to optimizing patient flow and resource allocation, directly impacting the company's ability to offer compassionate care for a wide range of conditions. The Chief Operating Officer's strategic execution supports Complete Care's mission of making quality emergency assistance accessible and reliable for all patients.
    Shelby Reid

    Robert Hoch - Executive Vice President & Chief Operating Officer

    Robert Hoch, the Executive Vice President & Chief Operating Officer at Complete Care, spearheads the operational execution and strategic implementation across the company's Texas and Colorado facilities. Hoch's extensive operational leadership ensures the seamless delivery of 24/7 freestanding emergency room services, prioritizing minimal wait times and transparent billing. This critical role involves overseeing the integration of hospital-grade technology and managing the deployment of emergency-trained medical professionals to guarantee rapid and effective patient care. Robert Hoch's focus is on driving operational excellence and enhancing the overall patient experience, reinforcing Complete Care's commitment to accessible and compassionate emergency assistance. The Executive Vice President & Chief Operating Officer's strategic management is vital for maintaining the company's high standards of service.

    Zlaty Klein - Chief Human Resource Officer & Chief Human Resources Officer

    Zlaty Klein, the Chief Human Resource Officer & Chief Human Resources Officer at Complete Care, directs the human capital strategy and talent management initiatives for the organization's operations in Texas and Colorado. Klein's leadership ensures the recruitment, development, and retention of emergency-trained medical professionals and support staff essential for delivering 24/7 emergency care. This executive role focuses on cultivating a supportive and efficient work environment that aligns with the company's mission of providing compassionate care and minimal wait times. Zlaty Klein's strategic HR approach underpins the operational success of Complete Care by ensuring a highly skilled and motivated workforce equipped with hospital-grade technology. The Chief Human Resource Officer's dedication to employee well-being and professional growth is integral to the company's commitment to transparent billing and patient satisfaction.

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    Frequently Asked Questions Regarding Complete Care Top Executives and Leadership Team

    Who leads Complete Care?
    Complete Care is led by Morris Rob (Chief Executive Officer), along with executives such as Stephen Owen (President & Chief Executive Officer) and Margo Thompson (Chief Executive Officer and Team Lead).
    Who is part of Complete Care’s executive team?
    The executive team of Complete Care includes leaders such as Morris Rob (Chief Executive Officer), Stephen Owen (President & Chief Executive Officer), Margo Thompson (Chief Executive Officer and Team Lead) and other senior executives.
    How many executives does Complete Care have?
    Complete Care has 7 executives leading key business areas.
    What roles are included in Complete Care’s leadership team?
    The leadership team of Complete Care includes roles such as Chief Executive Officer, President & Chief Executive Officer, Chief Executive Officer and Team Lead, Chief Financial Officer, Chief Operating Officer.