Complete Care Executive and Leadership Team

June, 2026

Leadership Overview

Complete Care has 7 executives leading key functions including strategy, operations, and human resources.

Driven by a commitment to accessible healthcare, Complete Care provides 24/7 freestanding emergency room services, ensuring rapid treatment with transparent billing and minimal wait times across Texas and Colorado.

Leadership Roles at Complete Care

  • Chief Executive Officer - Brent Williams
  • President & Chief Executive Officer - Stephen Owen
  • Chief Executive Officer and Team Lead - Margo Thompson
  • Chief Financial Officer - Charlie Cooke
  • Chief Operating Officer - Julie Radley
  • Executive Vice President & Chief Operating Officer - Robert Hoch
  • Chief Human Resources Officer - Zlaty Klein
  • Brent Williams - Chief Executive Officer

    Brent Williams, the Chief Executive Officer at Complete Care, directs the overarching strategy and operational framework for the organization's 24/7 freestanding emergency room services. Overseeing the expansion and service delivery across Texas and Colorado, Brent Williams ensures the company uphns its commitment to minimal wait times and transparent billing. This leadership role involves aligning all departments with the core mission of providing rapid, effective treatment for diverse medical conditions, from pediatric emergencies to adult critical care. By fostering a culture of compassionate care and high-quality service, Brent Williams drives the company's market position in the emergency care sector. The focus remains on making quality emergency assistance readily accessible without the burden of surprise medical bills, solidifying Complete Care's reputation for patient satisfaction and reliable emergency medical support.

    Stephen Owen - President & Chief Executive Officer

    Stephen Owen, the President & Chief Executive Officer at Complete Care, spearheads the strategic vision and executive leadership for the company's network of 24/7 freestanding emergency rooms. Stephen Owen guides the organization's growth and operational excellence across Texas and Colorado, emphasizing minimal wait times and transparent billing practices. This critical role involves ensuring all facilities are equipped with hospital-grade technology and staffed by emergency-trained medical professionals to deliver rapid, effective treatment for a wide spectrum of conditions. The President & Chief Executive Officer champions a patient-centric approach, focusing on compassionate care and high-quality service to enhance patient satisfaction. By prioritizing accessibility and eliminating surprise medical bills, Stephen Owen reinforces Complete Care's standing as a trusted provider of emergency medical assistance.
    Stephen Owen

    Margo Thompson - Chief Executive Officer and Team Lead

    Margo Thompson, the Chief Executive Officer and Team Lead at Complete Care, provides executive direction and leadership for specific operational teams within the company's 24/7 freestanding emergency room services. Margo Thompson focuses on guiding team performance and ensuring the consistent delivery of high-quality emergency care across Texas and Colorado, emphasizing minimal wait times and transparent billing. This leadership role involves fostering collaboration among medical professionals and support staff to provide rapid, effective treatment for diverse patient needs. The Chief Executive Officer and Team Lead champions a patient-centric approach, contributing to overall patient satisfaction and the company's reputation for compassionate service. By leading specific initiatives and ensuring team alignment, Margo Thompson supports the broader mission of making critical medical assistance accessible and reliable.

    Charlie Cooke - Chief Financial Officer

    Charlie Cooke, the Chief Financial Officer at Complete Care, oversees all financial operations and strategic fiscal planning for the company's 24/7 freestanding emergency room services. Charlie Cooke manages budgeting, financial reporting, and resource allocation to support the expansion and ongoing operations in Texas and Colorado. This role is crucial for maintaining transparent billing practices and ensuring the financial viability of providing high-quality emergency care with minimal wait times. The Chief Financial Officer works closely with other executive leaders to implement cost-effective strategies that enhance patient access to care without the burden of surprise medical bills. By ensuring sound financial management, Charlie Cooke supports the company's mission to deliver reliable and compassionate emergency medical services, reinforcing Complete Care's commitment to patient satisfaction and financial integrity.

    Julie Radley - Chief Operating Officer

    Julie Radley, the Chief Operating Officer at Complete Care, manages the day-to-day operational execution of the company's 24/7 freestanding emergency room services across Texas and Colorado. Julie Radley ensures that all facilities maintain hospital-grade technology and are staffed with emergency-trained medical professionals, facilitating rapid and effective treatment for diverse patient needs. This leadership position involves optimizing patient flow, upholding stringent quality control measures, and guaranteeing adherence to transparent billing practices. The Chief Operating Officer plays a vital part in maintaining minimal wait times and enhancing overall patient satisfaction, directly contributing to the company's reputation for high-quality emergency care. By overseeing the efficient functioning of all operational aspects, Julie Radley supports the mission of making critical medical assistance accessible and reliable for all patients.

    Robert Hoch - Executive Vice President & Chief Operating Officer

    Robert Hoch, the Executive Vice President & Chief Operating Officer at Complete Care, shares responsibility for the operational execution and strategic oversight of the company's 24/7 freestanding emergency room services in Texas and Colorado. Robert Hoch collaborates on ensuring all facilities are equipped with hospital-grade technology and staffed by emergency-trained medical professionals, facilitating rapid and effective treatment for a wide range of conditions. This executive role involves driving operational efficiencies, upholding stringent quality standards, and reinforcing the commitment to minimal wait times and transparent billing practices. The Executive Vice President & Chief Operating Officer contributes significantly to enhancing patient satisfaction and maintaining the company's reputation for high-quality emergency care. By focusing on the seamless delivery of medical services, Robert Hoch supports the mission of accessible and reliable emergency assistance.

    Zlaty Klein - Chief Human Resources Officer

    Zlaty Klein, the Chief Human Resources Officer at Complete Care, directs all human capital strategies and talent management initiatives for the organization's 24/7 freestanding emergency room services. Zlaty Klein focuses on recruiting, developing, and retaining emergency-trained medical professionals and support staff across Texas and Colorado, ensuring each facility is optimally staffed for rapid and effective treatment. This executive position is fundamental to fostering a culture of compassionate care and high-quality service, directly impacting patient satisfaction and operational efficiency. The Chief Human Resources Officer ensures competitive compensation and benefits packages, supporting the company's goal of providing accessible emergency assistance with transparent billing. By championing employee well-being and professional development, Zlaty Klein strengthens the workforce that delivers reliable emergency medical care.

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    Frequently Asked Questions Regarding Complete Care Top Executives and Leadership Team

    Who leads Complete Care?
    Complete Care is led by Brent Williams (Chief Executive Officer), along with executives such as Stephen Owen (President & Chief Executive Officer) and Margo Thompson (Chief Executive Officer and Team Lead).
    Who is part of Complete Care’s executive team?
    The executive team of Complete Care includes leaders such as Brent Williams (Chief Executive Officer), Stephen Owen (President & Chief Executive Officer), Margo Thompson (Chief Executive Officer and Team Lead) and other senior executives.
    How many executives does Complete Care have?
    Complete Care has 7 executives leading key business areas.
    What roles are included in Complete Care’s leadership team?
    The leadership team of Complete Care includes roles such as Chief Executive Officer, President & Chief Executive Officer, Chief Executive Officer and Team Lead, Chief Financial Officer, Chief Operating Officer.