Leadership Overview
City Experiences has 7 executives leading key functions including operations, financial strategy, human resources, cruise management, people development, ferry logistics, and corporate leadership.
Committed to delivering exceptional water- and land-based travel, City Experiences transforms global tourism through its expansive portfolio of dining, sightseeing, and essential ferry transportation services.
Committed to delivering exceptional water- and land-based travel, City Experiences transforms global tourism through its expansive portfolio of dining, sightseeing, and essential ferry transportation services.
Leadership Roles at City Experiences
Cyrus Kelley - Interim Chief Financial Officer
Cyrus Kelley, the Interim Chief Financial Officer at City Experiences, manages the fiscal health and capital allocation strategies for the expansive portfolio of water- and land-based assets. Overseeing financial planning and analysis, the Interim Chief Financial Officer ensures alignment between budgetary constraints and the ambitious growth targets of City Cruises and City Ferry. This leadership role involves monitoring revenue streams from diverse sources, including Statue of Liberty and Alcatraz Island ferry contracts. By implementing robust financial controls and optimizing cost structures, Cyrus Kelley strengthens the balance sheet against market volatility. The Interim Chief Financial Officer provides critical data-driven insights to the executive team, facilitating informed decisions regarding infrastructure investments and service expansion. Through meticulous management of corporate liquidity and risk assessment, the Interim Chief Financial Officer secures the financial foundation necessary for the company to maintain its position as a leader in the global travel and hospitality industry.
Paul Belforti - Chief Operating Officer
Paul Belforti, the Chief Operating Officer at City Experiences, directs the daily execution of water- and land-based tourism operations across North American and international markets. Overseeing the integration of City Cruises and City Ferry, the Chief Operating Officer ensures operational excellence across all 20-plus destinations. This leadership role involves optimizing fleet performance and streamlining service delivery for high-volume sightseeing and private event sectors. By standardizing safety protocols and enhancing guest satisfaction metrics, Paul Belforti drives significant efficiency gains throughout the organization. The Chief Operating Officer collaborates with regional managers to maintain service quality for National Park Service contracts, ensuring consistent delivery of premium experiences. Through rigorous oversight of logistical workflows, the Chief Operating Officer sustains the competitive advantage of the company in the global hospitality landscape, ultimately securing long-term operational stability and growth for the entire portfolio.
Mory Maurizio - Chief Operating Officer, City Cruises (Canada)
Mory Maurizio, the Chief Operating Officer, City Cruises (Canada) at City Experiences, directs all regional cruise operations and sightseeing initiatives within the Canadian market. Overseeing the Niagara Parks Commission service contracts, the Chief Operating Officer, City Cruises (Canada) ensures seamless delivery of premium guest experiences on the water. This leadership role involves managing local fleet maintenance, safety compliance, and customer service standards to meet the high expectations of international tourists. By optimizing regional scheduling and resource allocation, Mory Maurizio drives revenue growth and operational efficiency for the Canadian division. The Chief Operating Officer, City Cruises (Canada) coordinates with corporate leadership to integrate regional successes into the broader global strategy of the company. Through focused attention on local market nuances and operational excellence, the Chief Operating Officer, City Cruises (Canada) strengthens the brand presence and ensures the long-term viability of critical cruise assets in the region.
Ed Quinn - President - Ferries and Concessions
Ed Quinn, the President - Ferries and Concessions at City Experiences, directs the strategic operations and business development for the specialized ferry and concession segments. Overseeing critical infrastructure projects like the NYC Ferry and Puerto Rico ferry systems, the President - Ferries and Concessions ensures the safe and reliable transport of passengers and cargo across inland and coastal waterways. This leadership role involves managing complex service contracts with government entities and public agencies to maintain high-frequency transit schedules. By optimizing vessel utilization and operational logistics, Ed Quinn drives significant improvements in service reliability and cost-effectiveness. The President - Ferries and Concessions collaborates with municipal partners to expand transit capacity and enhance the overall passenger experience. Through rigorous oversight of technical operations and regulatory compliance, the President - Ferries and Concessions secures the company's position as a vital provider of essential transportation services in major metropolitan and coastal regions.
Leonard Wolin - President
Leonard Wolin, the President at City Experiences, architects the overarching corporate strategy and long-term vision for the entire portfolio of water- and land-based experiences. Overseeing the executive leadership team, the President ensures that the strategic objectives of City Cruises and City Ferry remain synchronized with the broader goals of the company. This leadership role involves identifying new market opportunities, managing high-level stakeholder relationships, and driving sustainable growth across all global operations. By fostering a culture of innovation and operational excellence, Leonard Wolin drives the company toward its goal of becoming the premier provider of world-class tourism and transit services. The President coordinates with the Board and senior management to allocate resources effectively and mitigate enterprise-wide risks. Through decisive leadership and a focus on market expansion, the President secures the competitive standing of the company, ensuring that the organization continues to deliver exceptional value to guests, partners, and shareholders alike.
Matt Durfee - Interim Chief Human Resources Officer
Matt Durfee, the Interim Chief Human Resources Officer at City Experiences, architects the talent acquisition and organizational development strategies required to support a massive, geographically dispersed workforce. Overseeing the human capital needs for both City Cruises and City Ferry, the Interim Chief Human Resources Officer ensures that staffing levels remain optimal for high-demand ferry systems and seasonal tourism operations. This leadership role involves fostering a culture of safety and service excellence across all U.S., Canada, and UK locations. By implementing comprehensive training programs and performance management systems, Matt Durfee drives employee engagement and retention. The Interim Chief Human Resources Officer collaborates with department heads to align workforce capabilities with the evolving demands of the National Park Service and other key partners. Through strategic workforce planning, the Interim Chief Human Resources Officer ensures the organization possesses the human capital necessary to deliver world-class experiences to millions of passengers annually.
Michelle Manson - Chief People Officer
Michelle Manson, the Chief People Officer at City Experiences, drives the overarching strategy for organizational culture, leadership development, and employee experience across the entire global enterprise. Overseeing the integration of human-centric policies, the Chief People Officer ensures that the diverse teams operating City Cruises and City Ferry remain aligned with the core mission of the company. This leadership role involves designing programs that promote inclusivity, professional growth, and operational safety for thousands of staff members. By championing initiatives that enhance the employee value proposition, Michelle Manson drives high levels of organizational commitment and service quality. The Chief People Officer collaborates with the executive team to build a resilient workforce capable of navigating the complexities of the hospitality and transportation sectors. Through strategic talent management and cultural stewardship, the Chief People Officer ensures that the company attracts and retains the top-tier talent required to maintain its status as a premier provider of water-based experiences.
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Frequently Asked Questions Regarding City Experiences Top Executives and Leadership Team
