CPF Executive and Leadership Team

Melissa Khoo, the Chief Executive Officer at CPF, directs the overarching strategic vision for the national social security system. Overseeing the alignment of retirement, healthcare, and housing policies, the Chief Executive Officer ensures the organization meets the evolving needs of Singapore Citizens and Permanent Residents. This leadership role involves coordinating with government stakeholders to maintain the integrity of the comprehensive savings framework. By driving long-term policy initiatives, Melissa Khoo strengthens the financial stability of the population. The Chief Executive Officer manages the institutional governance required to sustain public trust in the system. Through rigorous oversight of organizational performance, Khoo guarantees that the fund remains a pillar of national stability. This executive position demands constant vigilance regarding economic shifts and demographic changes, ensuring that the social security model adapts to support the diverse requirements of the workforce while maintaining fiscal sustainability for future generations.

Yan Wong, the Deputy Chief Executive Officer (Services) at CPF, manages the delivery of essential social security services to the public. Overseeing the operational efficiency of retirement and healthcare disbursement programs, the Deputy Chief Executive Officer (Services) ensures seamless access for all members. This role involves optimizing service touchpoints to improve the user experience for citizens navigating complex financial requirements. By streamlining administrative processes, Yan Wong enhances the accessibility of homeownership and asset enhancement schemes. The Deputy Chief Executive Officer (Services) collaborates with internal departments to refine service protocols and maintain high standards of public accountability. Through the implementation of service-oriented strategies, Wong facilitates the effective distribution of funds to eligible residents. This leadership function focuses on the practical application of policy, ensuring that every citizen receives timely support for critical life milestones while maintaining the operational excellence necessary for a large-scale national institution.

Hock Keong Ng, the Deputy Chief Executive Officer (Ict & Digital Services) at CPF, architects the digital infrastructure supporting the national social security system. Overseeing the modernization of data systems and cybersecurity protocols, the Deputy Chief Executive Officer (Ict & Digital Services) ensures the protection of sensitive member information. This role involves driving the adoption of advanced digital platforms to facilitate secure transactions for retirement and healthcare savings. By integrating innovative technology into core business processes, Hock Keong Ng improves the speed and accuracy of service delivery. The Deputy Chief Executive Officer (Ict & Digital Services) manages the technical teams responsible for maintaining robust online portals and mobile applications. Through strategic investment in digital transformation, Ng enables the organization to scale operations effectively. This leadership position focuses on leveraging data analytics to provide personalized financial insights, ensuring that the digital ecosystem remains a reliable foundation for the financial well-being of all residents.

Lee Tang, the Deputy Chief Executive Officer at CPF, directs the operational execution of core social security programs. Overseeing the management of retirement funds and asset enhancement schemes, the Deputy Chief Executive Officer ensures the fiscal health of the organization. This role involves coordinating cross-functional teams to implement policy changes that impact the long-term savings of the workforce. By monitoring the performance of various financial schemes, Lee Tang maintains the stability of the national social security framework. The Deputy Chief Executive Officer collaborates with the executive leadership to refine internal processes and improve organizational agility. Through the rigorous application of financial oversight, Tang supports the mission of providing comprehensive protection for citizens. This leadership function focuses on the intersection of policy and practice, ensuring that the fund effectively addresses the evolving needs of the population while maintaining the highest standards of institutional integrity and financial responsibility.

Jeremy Lee, the Senior Deputy Director, Customer Contact Centre at CPF, manages the primary communication channels for the national social security system. Overseeing the daily operations of the contact center, the Senior Deputy Director, Customer Contact Centre ensures that citizens receive accurate information regarding retirement, healthcare, and housing benefits. This role involves training staff to handle complex inquiries and resolving member concerns with efficiency. By optimizing communication workflows, Jeremy Lee improves the overall quality of public engagement. The Senior Deputy Director, Customer Contact Centre analyzes interaction data to identify trends and suggest improvements to service delivery models. Through the implementation of responsive support strategies, Lee maintains high levels of public satisfaction. This leadership position focuses on the human element of the organization, ensuring that every member feels supported and informed when navigating the various financial schemes provided by the institution to secure the future of the population.