Baystate Health Executive and Leadership Team

Peter Banko, the President & Chief Executive Officer at Baystate Health, directs the overall strategic vision and operational execution for the integrated healthcare system. Overseeing all major divisions, Banko ensures alignment with the company's mission to provide accessible, high-quality healthcare services across Massachusetts. This leadership role involves driving growth initiatives, fostering innovation in patient care, and maintaining the financial health of the organization. By championing advancements in areas such as Behavioral Health, Cancer, and Heart & Vascular services, Peter Banko directly impacts the delivery of comprehensive medical solutions. Ultimately, Banko secures the long-term sustainability and market leadership of Baystate Health through decisive leadership and strategic planning.

Scott Lichtenberger, the Chief Operating Officer at Baystate Health, manages the day-to-day operations across the healthcare system's diverse service lines. Lichtenberger oversees the efficient delivery of care in departments including Neurology, Pediatrics, and Surgery, ensuring operational excellence and adherence to the highest standards of patient safety. This critical role involves optimizing resource allocation, streamlining workflows, and enhancing the patient experience throughout the network. By focusing on operational improvements, Scott Lichtenberger directly contributes to the system's ability to provide integrated healthcare solutions, from Primary Care to specialized treatments. The Chief Operating Officer's leadership ensures that Baystate Health effectively meets the evolving healthcare needs of the communities it serves.

Betty Rue, the Chief Operating Officer, Baystate Medical Practices at Baystate Health, leads the operational management of the system's extensive network of medical practices. Rue focuses on optimizing the delivery of primary care and specialized outpatient services, ensuring high standards of patient access and satisfaction. This role involves enhancing practice efficiency, managing physician relations, and implementing best practices across all locations. By driving operational improvements within Baystate Medical Practices, Betty Rue directly contributes to the system's ability to provide seamless and integrated patient journeys. The Chief Operating Officer's leadership ensures the effective functioning of outpatient care settings, supporting the overall mission of Baystate Health.

Jodi Stack, the President & Chief Operating Officer at Baystate Health, drives strategic initiatives and operational oversight across key areas of the healthcare system. Stack is responsible for ensuring the effective execution of business plans and enhancing the delivery of services in critical sectors like Diabetes and Neurology. This leadership position involves managing complex operational challenges, fostering interdepartmental collaboration, and achieving organizational performance targets. By focusing on operational excellence and strategic growth, Jodi Stack directly contributes to Baystate Health's commitment to providing comprehensive and advanced patient care. The President & Chief Operating Officer's influence is vital for maintaining the system's operational integrity and advancing its mission.

Marion McGowan, the Executive Vice President & Chief Operating Officer at Baystate Health, directs significant operational functions and strategic development across the healthcare enterprise. McGowan oversees critical areas such as Cancer services and Women's Health, ensuring the highest quality of patient care and operational efficiency. This executive role involves managing large-scale projects, optimizing resource utilization, and driving performance improvements throughout the system. By leading key operational transformations, Marion McGowan directly enhances Baystate Health's capacity to deliver integrated healthcare solutions and meet community needs. The Executive Vice President & Chief Operating Officer's leadership is fundamental to the system's ongoing success and expansion.

Karli Barrett, the President & Chief Operating Officer at Baystate Health, spearheads strategic planning and operational management for critical components of the healthcare network. Barrett focuses on enhancing the delivery of services in areas such as Pediatrics and Surgery, ensuring seamless patient experiences and optimal clinical outcomes. This leadership role involves driving operational efficiencies, managing cross-functional teams, and implementing innovative healthcare delivery models. By leading operational initiatives, Karli Barrett directly supports Baystate Health's mission to provide accessible and high-quality care across its diverse service lines. The President & Chief Operating Officer's expertise is essential for the system's continued growth and commitment to patient well-being.

William Zwemke, the Hospital President at Baystate Health, directs the operational leadership and strategic direction for specific hospital facilities within the system. Zwemke focuses on ensuring the highest standards of patient care, operational efficiency, and community engagement for the hospitals under leadership. This role involves managing hospital administration, fostering a culture of excellence, and aligning hospital operations with the broader goals of Baystate Health. By overseeing hospital performance, William Zwemke directly contributes to the effective delivery of comprehensive healthcare services across the region. The Hospital President's leadership is key to maintaining the quality and accessibility of care provided by Baystate Health's facilities.

Nicole Letourneau, the Chief of Staff at Baystate Health, provides strategic support and operational coordination for the executive leadership team. Letourneau facilitates communication and drives key initiatives across various departments, including Diabetes and Women's Health, ensuring seamless execution of organizational priorities. This position involves managing special projects, advising leadership on critical decisions, and enhancing internal operational efficiency. By acting as a central point of coordination, Nicole Letourneau directly supports the strategic objectives of Baystate Health, enabling the organization to advance its mission of comprehensive patient care. The Chief of Staff's role is integral to maintaining organizational alignment and driving progress across the healthcare system.

Michael Blackman, the Chief Technology Officer at Baystate Health, architects and oversees the organization's technology infrastructure and digital strategy. Blackman directs the implementation of innovative technological solutions that enhance patient care, improve operational efficiency, and support data security across all service lines, including Cancer and Heart & Vascular. This leadership position involves managing IT operations, driving digital transformation, and ensuring the reliability and scalability of the technology systems. By leveraging cutting-edge technology, Michael Blackman directly enables Baystate Health to deliver advanced medical services and maintain a competitive edge in the healthcare landscape. The Chief Technology Officer's vision is crucial for the system's technological advancement and future growth.

Kathleen Healy, the Chief Legal Officer at Baystate Health, provides expert legal counsel and oversees all legal affairs for the integrated healthcare system. Healy ensures compliance with healthcare regulations, manages risk mitigation strategies, and advises leadership on complex legal matters impacting services like Behavioral Health and Heart & Vascular care. This crucial role involves safeguarding the organization's interests, managing litigation, and ensuring ethical business practices across all operations. By providing strategic legal guidance, Kathleen Healy directly supports Baystate Health's commitment to responsible governance and patient advocacy. The Chief Legal Officer's diligence is vital for maintaining the integrity and stability of the healthcare system.