Baystate Health Executive and Leadership Team

Peter Banko, the President & Chief Executive Officer at Baystate Health, directs the overall strategic vision and operational execution for the integrated healthcare system. Banko oversees all major divisions, ensuring alignment with the organization's mission to provide high-quality, accessible healthcare services across Massachusetts. This leadership role involves guiding financial performance, fostering innovation in patient care delivery, and managing relationships with key stakeholders, including regulatory bodies and community partners. The President & Chief Executive Officer drives initiatives that enhance the patient experience and expand the system's reach within its service areas. By championing advancements in areas such as Behavioral Health, Cancer, Diabetes, and Pediatrics, Peter Banko ensures Baystate Health remains at the forefront of medical excellence and community health improvement.

Scott Lichtenberger, the Chief Operating Officer at Baystate Health, manages the day-to-day operational activities across the healthcare system. Lichtenberger focuses on optimizing efficiency and effectiveness in service delivery, ensuring seamless integration of clinical and administrative functions. This executive oversees departments critical to patient care, including Surgery and Primary Care, and works to implement best practices that enhance operational workflows. The Chief Operating Officer plays a vital part in resource allocation and process improvement, directly impacting patient access and satisfaction. By driving operational excellence, Scott Lichtenberger supports the system's commitment to providing specialized care in areas like Heart & Vascular and Neurology, ensuring that Baystate Health's extensive service offerings are delivered with maximum impact and minimal disruption.

Jodi Stack, the President & Chief Operating Officer at Baystate Health, oversees the operational performance and strategic direction of key healthcare services within the system. Stack focuses on enhancing patient care delivery models and ensuring operational efficiency across multiple clinical departments, including Primary Care and Surgery. This leadership position involves driving initiatives that improve patient access, quality of care, and overall patient satisfaction. The President & Chief Operating Officer works closely with clinical teams to implement best practices and foster a culture of continuous improvement. By managing critical operational functions, Jodi Stack ensures that Baystate Health effectively delivers its comprehensive range of services, from Diabetes management to specialized surgical procedures, meeting the healthcare needs of the communities it serves.

Karli Barrett, the President & Chief Operating Officer at Baystate Health, directs the operational strategies and execution across significant segments of the healthcare system. Barrett focuses on optimizing service delivery, enhancing patient care pathways, and ensuring the efficient functioning of clinical departments. This executive role involves leading teams responsible for critical healthcare functions, driving performance improvements, and fostering a culture of excellence. The President & Chief Operating Officer plays a pivotal role in translating strategic objectives into tangible operational results, impacting areas such as Cancer care and Neurology services. By overseeing key operational initiatives, Karli Barrett ensures Baystate Health consistently delivers high-quality, patient-centered care and maintains its commitment to community health.

Betty Rue, the Chief Operating Officer, Baystate Medical Practices at Baystate Health, manages the operational oversight and strategic development of the system's physician practices. Rue focuses on enhancing the efficiency, quality, and accessibility of outpatient services across numerous locations. This leadership role involves optimizing workflows, managing physician relations, and ensuring seamless patient experiences within the medical practice settings. The Chief Operating Officer, Baystate Medical Practices plays a critical part in the financial health and operational effectiveness of these practices, supporting areas like Primary Care and Diabetes management. By driving operational excellence in outpatient settings, Betty Rue ensures Baystate Health's medical practices effectively serve their communities and contribute to the system's overall mission.

Robert Borr, the Chief Information Officer at Baystate Health, leads the strategic development and implementation of information technology infrastructure and systems. Borr is responsible for ensuring the security, reliability, and scalability of all IT operations, which are crucial for supporting clinical decision-making and administrative functions. This role involves overseeing the integration of electronic health records, data analytics platforms, and digital communication tools across the organization. The Chief Information Officer drives technological innovation to improve patient care coordination and operational efficiency, particularly in specialized fields like Women's Health and Diabetes management. By advancing the organization's digital capabilities, Robert Borr ensures that Baystate Health leverages technology to enhance patient outcomes and streamline healthcare delivery throughout its network.

Michael Blackman, the Chief Technology Officer at Baystate Health, directs the technological strategy and innovation initiatives across the healthcare system. Blackman focuses on identifying and implementing cutting-edge technologies that enhance patient care, operational efficiency, and research capabilities. This executive oversees the development and deployment of advanced technological solutions, including those related to data management, telehealth, and medical device integration. The Chief Technology Officer plays a key role in ensuring that Baystate Health's technological infrastructure supports its mission to provide comprehensive care in areas such as Cancer and Neurology. By driving technological advancement, Michael Blackman ensures the system remains competitive and equipped to meet the evolving needs of patients and clinicians.

Nicole Letourneau, the Chief of Staff at Baystate Health, provides strategic support and operational coordination for the executive leadership team. Letourneau facilitates communication and alignment across various departments, ensuring that key initiatives are executed efficiently and effectively. This role involves managing special projects, preparing executive communications, and serving as a liaison between the CEO's office and other functional areas. The Chief of Staff plays a critical part in driving organizational priorities, particularly in areas requiring cross-functional collaboration, such as the integration of services like Pediatrics and Behavioral Health. By streamlining executive operations, Nicole Letourneau enhances the leadership team's capacity to advance Baystate Health's mission and strategic goals.

David Miller, the Senior IT Director & Chief Technology Officer at Baystate Health, spearheads the technological infrastructure and innovation efforts for the healthcare system. Miller is responsible for the strategic planning and execution of IT projects that support clinical operations, patient engagement, and administrative functions. This executive oversees the implementation of advanced technologies, ensuring system-wide data integrity, security, and interoperability. The Senior IT Director & Chief Technology Officer plays a crucial role in advancing digital health solutions, including telehealth services and data analytics, to improve patient outcomes and operational efficiency. By driving technological advancements, David Miller ensures Baystate Health remains at the cutting edge of healthcare technology, supporting its mission across all service lines.

Kathleen Healy, the Chief Legal Officer at Baystate Health, provides comprehensive legal counsel and oversees all legal affairs for the integrated healthcare system. Healy is responsible for managing regulatory compliance, risk management, and corporate governance, ensuring adherence to all applicable laws and standards. This executive role involves advising leadership on legal implications of strategic decisions, healthcare policy changes, and operational matters. The Chief Legal Officer plays a vital part in protecting the organization's interests and mitigating legal risks across all service lines, including Behavioral Health, Heart & Vascular, and Women's Health. By ensuring robust legal frameworks, Kathleen Healy supports Baystate Health's commitment to ethical practice and operational integrity.