Baystate Health Executive and Leadership Team

Peter Banko, the President & Chief Executive Officer at Baystate Health, directs the overarching strategic vision for this integrated healthcare system. Banko architects long-term growth initiatives while ensuring the alignment of clinical services like Behavioral Health and Cancer care with regional population needs. By fostering collaboration across the executive leadership team, the President & Chief Executive Officer maintains high standards of operational excellence and fiscal responsibility. Peter Banko monitors the performance of diverse medical departments to guarantee consistent quality across all facilities. This leadership role involves navigating complex regulatory environments and expanding access to essential services throughout the Massachusetts market. Through proactive engagement with the Board, the President & Chief Executive Officer secures the resources necessary for sustainable innovation. Ultimately, Banko drives the mission of providing accessible, high-quality care to the communities served by the organization.

Laurie Martin, the Chief Financial Officer at Baystate Health, manages the financial health and capital allocation of the organization. Martin oversees budgeting, revenue cycle management, and financial reporting for all clinical service lines, including Surgery and Primary Care. By analyzing fiscal data, the Chief Financial Officer identifies cost-saving opportunities and investment strategies that support the expansion of medical services. Laurie Martin collaborates with the executive team to ensure that financial resources align with the strategic priorities of the system. This role involves maintaining compliance with healthcare regulations and managing relationships with external financial partners. Through rigorous financial oversight, the Chief Financial Officer secures the stability required for long-term growth and infrastructure development. Martin drives the fiscal discipline necessary to sustain the mission of providing high-quality, accessible healthcare to the diverse communities within the Massachusetts service area.

Scott Lichtenberger, the Chief Operating Officer at Baystate Health, oversees the daily operational workflows within the hospital system. Lichtenberger focuses on internal scaling and the optimization of facility management to ensure that departments like Pediatrics and Neurology function at peak capacity. By streamlining administrative processes, the Chief Operating Officer reduces wait times and enhances the overall patient experience. Scott Lichtenberger collaborates with department heads to allocate resources effectively across the various clinical service lines. This leadership position requires constant monitoring of throughput metrics and staff utilization to maintain operational efficiency. Through the implementation of lean management principles, the Chief Operating Officer drives improvements in service delivery and resource management. Lichtenberger ensures that the physical and logistical infrastructure remains aligned with the evolving needs of the patient population across the Massachusetts service area.

Karli Barrett, the President & Chief Operating Officer at Baystate Health, directs the supply chain logistics and procurement strategies for the entire system. Barrett optimizes the acquisition of medical supplies and equipment to ensure that clinical departments like Heart & Vascular and Neurology maintain uninterrupted service. By negotiating vendor contracts and managing inventory levels, the President & Chief Operating Officer reduces operational costs while maintaining high quality standards. Karli Barrett monitors the efficiency of the supply chain to prevent disruptions in patient care delivery. This leadership role involves coordinating with clinical staff to forecast demand for specialized medical devices and pharmaceuticals. Through the implementation of advanced logistics software, the President & Chief Operating Officer improves the speed and accuracy of resource distribution. Barrett ensures that the organization possesses the necessary materials to deliver exceptional care across all regional facilities.

Jodi Stack, the President & Chief Operating Officer at Baystate Health, focuses on the integration of clinical workflows and the standardization of care protocols across the system. Stack leads initiatives to harmonize patient intake and discharge processes, ensuring consistency in service delivery for Pediatrics and Women's Health. By analyzing clinical outcomes, the President & Chief Operating Officer identifies areas for process improvement and quality assurance. Jodi Stack collaborates with medical directors to implement evidence-based practices that enhance patient safety and satisfaction. This role involves overseeing the operational performance of outpatient clinics and ensuring alignment with the broader organizational strategy. Through the development of standardized operating procedures, the President & Chief Operating Officer drives efficiency and excellence in clinical care. Stack maintains a focus on creating a seamless patient journey throughout the entire network of hospitals and clinics.

Robert Borr, the Chief Information Officer at Baystate Health, manages the digital infrastructure supporting the entire healthcare network. Borr designs secure data architectures that facilitate seamless communication between Primary Care, Surgery, and Heart & Vascular departments. Overseeing the implementation of advanced health information systems, the Chief Information Officer ensures that clinical teams possess real-time access to patient records. Robert Borr coordinates with technical staff to mitigate cybersecurity risks while optimizing electronic health record performance. This role involves integrating new software solutions to improve diagnostic accuracy and administrative efficiency across the system. By modernizing the technological backbone, the Chief Information Officer enables clinicians to focus on patient outcomes rather than system limitations. Borr maintains the integrity of digital assets to support the broader organizational goal of delivering integrated, high-quality medical services throughout the region.

Nicole Letourneau, the Chief of Staff at Baystate Health, coordinates executive communications and facilitates strategic alignment across the leadership team. Letourneau manages the flow of information between the C-suite and the Board, ensuring that critical decisions regarding Women's Health and Diabetes programs receive proper attention. By organizing high-level meetings and tracking key performance indicators, the Chief of Staff enables the organization to execute its mission with precision. Nicole Letourneau acts as a liaison for various departments, resolving operational bottlenecks and fostering cross-functional cooperation. This role involves drafting policy frameworks that guide the system's response to emerging healthcare challenges. Through meticulous planning and project management, the Chief of Staff supports the President & Chief Executive Officer in achieving long-term organizational goals. Letourneau maintains the focus of the executive team on delivering integrated, patient-centered care throughout the entire network.

Michael Blackman, the Chief Technology Officer at Baystate Health, leads the development and deployment of cutting-edge medical technologies. Blackman architects scalable cloud infrastructure to support the complex data requirements of Travel Medicine and other specialized clinical services. By evaluating emerging tech trends, the Chief Technology Officer identifies opportunities to enhance diagnostic capabilities and patient monitoring systems. Michael Blackman directs the engineering teams responsible for maintaining the reliability of critical hospital hardware and software. This role involves partnering with clinical leaders to integrate innovative tools that improve surgical precision and patient recovery tracking. Through the strategic application of technology, the Chief Technology Officer drives digital transformation across the organization. Blackman ensures that the technological environment remains robust, secure, and capable of supporting the high-volume demands of an integrated healthcare system operating across the region.

Andrew Ritz, the Chief of Staff & Vice President, System Integration at Baystate Health, manages the complex process of merging new facilities and services into the existing healthcare network. Ritz architects integration plans that align newly acquired clinics with the system's established standards for Behavioral Health and Primary Care. By facilitating communication between legacy teams and new staff, the Chief of Staff & Vice President, System Integration ensures a smooth transition and cultural alignment. Andrew Ritz monitors the progress of integration projects to ensure that operational goals are met within established timelines. This role involves identifying synergies between departments to improve overall system performance and patient access. Through strategic planning and stakeholder management, the Chief of Staff & Vice President, System Integration supports the expansion of the organization's footprint. Ritz ensures that all integrated units contribute effectively to the mission of providing comprehensive care.

Kate McIntosh, the Chief Medical Officer at Baystate Health, leads the clinical governance and quality improvement efforts across the entire system. McIntosh establishes medical standards and protocols for all departments, including Surgery and Cancer care, to ensure the highest level of patient safety. By overseeing the medical staff and fostering a culture of continuous learning, the Chief Medical Officer drives excellence in clinical practice. Kate McIntosh collaborates with other executives to integrate new medical research and technologies into daily operations. This role involves managing physician relations and ensuring that clinical teams remain aligned with the organization's mission. Through the implementation of rigorous quality metrics, the Chief Medical Officer monitors and improves patient outcomes. McIntosh maintains the focus of the medical staff on delivering compassionate, evidence-based care to the communities served by the organization throughout the region.