Leadership Overview
Baystate Health has 10 executives leading key functions including strategy, operations, technology, finance, information systems, chief of staff, and integration.
Driven by a commitment to community well-being, Baystate Health delivers comprehensive healthcare services across Massachusetts, focusing on patient-centered care and advancing medical innovation to improve health outcomes.
Driven by a commitment to community well-being, Baystate Health delivers comprehensive healthcare services across Massachusetts, focusing on patient-centered care and advancing medical innovation to improve health outcomes.
Leadership Roles at Baystate Health
Peter Banko - President & Chief Executive Officer
Peter Banko, the President & Chief Executive Officer at Baystate Health, directs the overall strategic vision and operational execution for the integrated healthcare system. Overseeing all major divisions, Banko ensures alignment with the company's mission to provide accessible, high-quality healthcare services across Massachusetts. This leadership role involves driving growth initiatives, fostering innovation in patient care, and maintaining the financial health of the organization. By optimizing resource allocation and championing new clinical programs, Peter Banko directly impacts the system's ability to serve diverse patient needs, from Behavioral Health to Pediatrics. The President & Chief Executive Officer also engages with community stakeholders and regulatory bodies to advance the organization's public health objectives and market position.

Laurie Martin - Chief Financial Officer
Laurie Martin, the Chief Financial Officer at Baystate Health, directs all financial operations and strategic financial planning for the integrated healthcare system. Martin oversees budgeting, financial reporting, revenue cycle management, and capital allocation across all service lines, including Diabetes and Pediatrics. This executive ensures the financial stability and long-term viability of Baystate Health, enabling continued investment in patient care and infrastructure. By managing financial risks and identifying opportunities for cost optimization, Laurie Martin plays a critical role in sustaining the organization's not-for-profit mission. The Chief Financial Officer also collaborates with other leaders to develop financial strategies that support growth and operational excellence throughout the system.

Scott Lichtenberger - Chief Operating Officer
Scott Lichtenberger, the Chief Operating Officer at Baystate Health, manages the day-to-day operational activities across the healthcare system's various service lines. Lichtenberger focuses on enhancing operational efficiency and patient throughput, ensuring seamless delivery of services in areas such as Cancer, Heart & Vascular, and Surgery. This executive oversees the implementation of best practices in clinical operations and patient experience, directly supporting the organization's commitment to excellence. By streamlining workflows and optimizing resource utilization, Scott Lichtenberger contributes significantly to the system's capacity to meet increasing healthcare demands. The Chief Operating Officer also plays a crucial part in coordinating efforts between different departments to ensure integrated care delivery and operational synergy.
Jodi Stack - President & Chief Operating Officer
Jodi Stack, the President & Chief Operating Officer at Baystate Health, directs the operational performance and strategic development of key healthcare services within the system. Stack focuses on optimizing patient care delivery, enhancing clinical outcomes, and ensuring operational excellence across departments such as Diabetes, Women's Health, and Pediatrics. This executive leadership position involves overseeing the implementation of innovative care models and driving efficiency improvements throughout the organization. By fostering a culture of continuous improvement and patient-centricity, Jodi Stack significantly contributes to Baystate Health's mission of providing exceptional healthcare. The President & Chief Operating Officer ensures that operational strategies directly support the system's commitment to community health and medical advancement.

Betty Rue - Chief Operating Officer, Baystate Medical Practices
Betty Rue, the Chief Operating Officer, Baystate Medical Practices at Baystate Health, leads the operational management and strategic growth of the system's physician practices. Rue focuses on enhancing patient access, optimizing practice workflows, and ensuring high-quality care delivery across numerous primary care and specialty locations. This executive role is critical for maintaining the efficiency and effectiveness of outpatient services, directly supporting the system's commitment to accessible community healthcare. By implementing best practices in practice management and patient engagement, Betty Rue drives operational excellence within Baystate Medical Practices. The Chief Operating Officer, Baystate Medical Practices ensures that physician practices operate seamlessly and contribute significantly to the overall patient experience and system objectives.
Michael Blackman - Chief Technology Officer
Michael Blackman, the Chief Technology Officer at Baystate Health, architects and oversees the technology infrastructure that supports the organization's comprehensive healthcare services. Blackman drives the adoption of advanced technological solutions to enhance patient care, improve operational efficiency, and secure sensitive data across all departments, including Neurology and Women's Health. This leadership position involves evaluating emerging technologies and developing strategic IT roadmaps to ensure Baystate Health remains at the forefront of medical innovation. By implementing robust cybersecurity measures and scalable IT systems, Michael Blackman safeguards the integrity of patient information and supports seamless digital operations. The Chief Technology Officer ensures technology investments directly align with the system's mission to deliver exceptional healthcare.
Robert Borr - Chief Information Officer
Robert Borr, the Chief Information Officer at Baystate Health, leads the strategy and implementation of information systems that underpin the organization's clinical and administrative functions. Borr focuses on enhancing the usability and integration of electronic health records, patient portals, and data analytics platforms to support areas like Primary Care and Surgery. This role is crucial for ensuring efficient data management, improving clinical decision-making, and facilitating seamless communication across the healthcare network. By driving digital transformation initiatives, Robert Borr empowers clinicians with the tools needed to deliver superior patient outcomes. The Chief Information Officer ensures that information technology investments directly support Baystate Health's commitment to innovation and patient-centered care.
Nicole Letourneau - Chief of Staff
Nicole Letourneau, the Chief of Staff at Baystate Health, provides strategic support and operational coordination for the executive leadership team. Letourneau facilitates communication and alignment across departments, ensuring key initiatives related to Behavioral Health, Cancer, and other critical services progress effectively. This role involves managing special projects, preparing executive communications, and serving as a liaison between leadership and various operational units. By streamlining executive decision-making processes and ensuring efficient information flow, Nicole Letourneau enhances the overall effectiveness of the leadership team. The Chief of Staff plays a vital part in translating strategic objectives into actionable plans and driving organizational alignment.
Andrew Ritz - Chief of Staff & Vice President, System Integration
Andrew Ritz, the Chief of Staff & Vice President, System Integration at Baystate Health, spearheads critical integration efforts across the healthcare system's diverse operations. Ritz oversees the strategic alignment and operational consolidation of acquired entities and new service lines, ensuring seamless patient care transitions and operational efficiencies. This dual role involves providing executive support while driving complex integration projects that enhance the system's reach and capabilities in areas like Heart & Vascular and Neurology. By managing cross-functional teams and fostering collaboration, Andrew Ritz ensures that integration initiatives contribute directly to Baystate Health's growth and mission. The Chief of Staff & Vice President, System Integration is pivotal in realizing the full potential of system-wide synergies.
David Miller - Senior IT Director & Chief Technology Officer
David Miller, the Senior IT Director & Chief Technology Officer at Baystate Health, oversees the strategic direction and execution of technology initiatives across the organization. Miller drives the development and implementation of robust IT infrastructure, ensuring the reliability and security of systems supporting critical healthcare services like Cancer, Surgery, and Travel Medicine. This leadership role involves managing technology investments, fostering innovation in digital health solutions, and ensuring alignment with the company's overall mission. By championing advancements in IT capabilities, David Miller enhances operational efficiency and supports the delivery of cutting-edge patient care. The Senior IT Director & Chief Technology Officer plays a key part in leveraging technology to achieve Baystate Health's strategic goals.

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