Leadership Overview
Bank Al Etihad has 5 executives leading key functions including strategy, operational efficiency, financial management, human resources, and exchange services.
Focused on delivering innovative financial solutions, Bank Al Etihad prioritizes customer interests and sustainable growth through a commitment to excellence and modern banking flexibility.
Focused on delivering innovative financial solutions, Bank Al Etihad prioritizes customer interests and sustainable growth through a commitment to excellence and modern banking flexibility.
Leadership Roles at Bank Al Etihad
Muntaser Dawwas - Chief Executive Officer
Muntaser Dawwas, the Chief Executive Officer at Bank Al Etihad, directs the overarching strategic vision and long-term growth initiatives for the organization. Overseeing the integration of banking services for individuals and businesses, the Chief Executive Officer ensures that all merger activities enhance operational efficiency and market flexibility. Muntaser Dawwas maintains a focus on customer-centric financial solutions, aligning the bank with modern digital banking standards and sustainable development goals. By coordinating with the board and senior leadership, the Chief Executive Officer drives the implementation of innovative credit and investment products across the Jordanian market. This leadership role involves constant evaluation of market trends to maintain a competitive edge in the finance sector. Through rigorous oversight of corporate governance and social responsibility programs, the Chief Executive Officer secures the stability and future expansion of the institution while fostering a culture of excellence and client-focused service delivery.
Deema Akel - Deputy Chief Executive Officer
Deema Akel, the Deputy Chief Executive Officer at Bank Al Etihad, supports the execution of corporate strategy and manages the daily operational rhythm of the bank. Focusing on the enhancement of mobile banking applications and tailored credit card solutions, the Deputy Chief Executive Officer ensures that technological advancements meet the evolving needs of the customer base. Deema Akel collaborates with department heads to streamline internal processes, thereby increasing the flexibility of banking services for both individual and business clients. By monitoring performance metrics and operational output, the Deputy Chief Executive Officer identifies opportunities for service optimization and risk mitigation. This role requires deep engagement with cross-functional teams to ensure that the bank remains at the forefront of financial innovation. Through the application of strategic oversight, the Deputy Chief Executive Officer maintains the high standards of service quality that define the institution within the regional financial landscape.
Mohamad Burjak - Chief Operations Officer & Chief Operating Officer
Mohamad Burjak, the Chief Operations Officer & Chief Operating Officer at Bank Al Etihad, architects the internal infrastructure required to support seamless banking transactions and service delivery. Overseeing the technical and logistical frameworks, the Chief Operations Officer & Chief Operating Officer ensures that all bank accounts, loans, and credit card processing systems function with maximum reliability. Mohamad Burjak manages the transition of operational workflows during the current merger, focusing on the consolidation of systems to improve overall efficiency. By implementing robust operational protocols, the Chief Operations Officer & Chief Operating Officer minimizes friction in the customer journey and optimizes resource allocation across the organization. This leadership position involves constant interaction with IT and service departments to maintain high-performance standards. Through the continuous refinement of operational processes, the Chief Operations Officer & Chief Operating Officer supports the bank's mission to provide accessible and efficient financial services to a diverse client base.
Heba Qasem - Chief Financial & Human Resources Officer (International & NBFI)
Heba Qasem, the Chief Financial & Human Resources Officer (International & NBFI) at Bank Al Etihad, manages the fiscal health and human capital strategy for international operations and non-banking financial institutions. Overseeing the allocation of financial resources, the Chief Financial & Human Resources Officer (International & NBFI) ensures that investment options and credit solutions remain profitable and sustainable. Heba Qasem also directs talent acquisition and organizational development, fostering a workforce capable of delivering high-quality financial services. By aligning financial planning with human resource initiatives, the Chief Financial & Human Resources Officer (International & NBFI) supports the bank's broader goals of social responsibility and market expansion. This role involves complex financial reporting and the management of international partnerships to strengthen the bank's global footprint. Through strategic oversight of both the balance sheet and the employee experience, the Chief Financial & Human Resources Officer (International & NBFI) drives long-term value creation for the institution.
Anas Tahat - Exchange Manager
Anas Tahat, the Exchange Manager at Bank Al Etihad, directs the currency exchange operations and foreign transaction services that facilitate international trade and personal finance. Overseeing the daily management of exchange rates and liquidity, the Exchange Manager ensures that clients receive competitive and timely financial solutions for cross-border needs. Anas Tahat monitors global market fluctuations to mitigate risk and optimize the bank's exchange service offerings. By coordinating with the broader treasury and retail banking teams, the Exchange Manager integrates these services into the bank's comprehensive suite of products, including credit cards and loan facilities. This role requires precise analytical skills to maintain the accuracy of financial transactions and the efficiency of the exchange platform. Through the diligent management of currency portfolios, the Exchange Manager supports the bank's commitment to providing flexible and reliable financial tools for a diverse range of individual and business customers operating within the regional and international markets.
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Frequently Asked Questions Regarding Bank Al Etihad Top Executives and Leadership Team
