American Automobile Association Executive and Leadership Team

Donald Gagnon, the Chief Executive Officer at American Automobile Association, directs the overarching strategic vision for the federation of motor clubs. Focusing on the expansion of roadside assistance capabilities, Gagnon architects long-term growth initiatives that enhance member value across the United States and Canada. The Chief Executive Officer manages high-level relationships with regional club leadership to ensure operational consistency. By prioritizing service reliability, Donald Gagnon drives the organization toward greater efficiency in member support systems. This leadership role involves navigating complex regulatory environments while maintaining the not-for-profit mission of the association. Through rigorous oversight of national service standards, Gagnon secures the competitive position of the federation within the North American automotive support market. The Chief Executive Officer consistently evaluates emerging mobility trends to adapt service offerings for a modern member base, ensuring the long-term sustainability of the entire organization.

Jodie Daubert, the President & Chief Executive Officer at American Automobile Association, oversees the operational execution of member-focused travel and insurance services. Daubert drives the integration of digital tools into traditional roadside assistance models to improve response times for millions of members. The President & Chief Executive Officer coordinates with regional clubs to standardize service delivery protocols across diverse North American territories. By optimizing resource allocation, Jodie Daubert ensures the financial health of the organization while expanding the reach of member benefits. This leadership role requires balancing the needs of a vast, decentralized membership base with the requirements of a national service organization. Through strategic partnerships and service innovation, Daubert strengthens the market presence of the association. The President & Chief Executive Officer maintains a focus on operational excellence, ensuring that every member interaction reflects the core values of safety, reliability, and trust inherent in the federation.

Jason Gordner, the President & Chief Executive Officer at American Automobile Association, manages the development of automotive safety programs and member advocacy initiatives. Gordner architects comprehensive strategies to enhance the quality of roadside assistance, focusing specifically on technological upgrades to dispatch systems. The President & Chief Executive Officer collaborates with internal stakeholders to align regional service capabilities with national performance benchmarks. By fostering a culture of continuous improvement, Jason Gordner drives the organization to exceed member expectations in the North American market. This leadership role involves overseeing the implementation of new safety protocols that protect millions of travelers. Through the application of data-driven insights, Gordner optimizes service delivery networks to reduce wait times and improve overall member satisfaction. The President & Chief Executive Officer ensures that the association remains a leader in automotive support by consistently refining operational processes and maintaining a strong commitment to member-centric service delivery.

Gene Boehm, the President & Chief Executive Officer at American Automobile Association, leads the expansion of member-exclusive travel and financial service offerings. Boehm architects strategic alliances that broaden the scope of benefits available to the federation's 60 million members. The President & Chief Executive Officer oversees the alignment of regional marketing efforts with national brand objectives to ensure a unified member experience across North America. By focusing on the diversification of service portfolios, Gene Boehm drives revenue growth and strengthens the competitive advantage of the association. This leadership role involves managing complex stakeholder communications and ensuring that all service initiatives support the not-for-profit mission. Through the implementation of scalable business models, Boehm enhances the operational capacity of the federation. The President & Chief Executive Officer remains dedicated to evolving the service landscape, ensuring that the association provides unparalleled value to members in an increasingly digital and mobile world.

Tom Wiedemann, the President & Chief Executive Officer at American Automobile Association, directs the strategic planning for infrastructure and fleet management across the federation. Wiedemann architects robust operational frameworks that support the delivery of roadside assistance to millions of members throughout the United States and Canada. The President & Chief Executive Officer coordinates with regional motor clubs to ensure the availability of critical support services during peak travel seasons. By optimizing logistics and resource deployment, Tom Wiedemann drives efficiency gains that directly benefit the member experience. This leadership role involves overseeing large-scale capital investments in service technology and equipment. Through the application of rigorous performance metrics, Wiedemann ensures that the association maintains its reputation for reliability and safety. The President & Chief Executive Officer focuses on long-term operational stability, ensuring that the federation remains well-equipped to handle the evolving needs of the North American driving public.

James Phelps, the President & Chief Executive Officer at American Automobile Association, manages the implementation of member engagement programs and loyalty initiatives. Phelps architects strategies to deepen the relationship between the federation and its 60 million members through personalized service offerings. The President & Chief Executive Officer oversees the development of digital platforms that facilitate seamless access to roadside assistance and travel planning tools. By leveraging member data, James Phelps drives the creation of targeted services that address the specific needs of diverse demographic groups across North America. This leadership role involves collaborating with regional clubs to ensure that engagement strategies are executed effectively at the local level. Through the continuous refinement of member communication channels, Phelps strengthens brand loyalty and retention. The President & Chief Executive Officer ensures that the association remains a trusted partner for travelers, consistently delivering value through innovative service programs and a commitment to member satisfaction.

Heather Snavely, the President & Chief Executive Officer at American Automobile Association, leads the development of public policy and advocacy efforts on behalf of the federation. Snavely architects campaigns that promote road safety, infrastructure improvement, and consumer protection for all North American drivers. The President & Chief Executive Officer coordinates with government agencies and industry partners to influence legislation that impacts the automotive sector. By championing the interests of 60 million members, Heather Snavely drives the association's mission to improve mobility and safety. This leadership role involves representing the federation in public forums and ensuring that the organization's voice is heard in critical policy discussions. Through strategic advocacy, Snavely enhances the public profile of the association and reinforces its role as a leading authority on automotive issues. The President & Chief Executive Officer remains focused on creating a safer, more efficient transportation environment for all members and the general public.

Marguerite Hambleton, the Chief Executive Officer Presidential at American Automobile Association, oversees the governance and administrative functions of the federation's executive office. Hambleton architects internal policies that ensure compliance with the not-for-profit status and mission of the association. The Chief Executive Officer Presidential coordinates the activities of the board of directors and facilitates communication between regional motor clubs and national leadership. By streamlining administrative processes, Marguerite Hambleton drives organizational efficiency and supports the effective execution of strategic initiatives. This leadership role involves managing high-level corporate affairs and ensuring that all operations align with the long-term goals of the federation. Through the maintenance of rigorous governance standards, Hambleton protects the integrity and reputation of the association. The Chief Executive Officer Presidential focuses on fostering a collaborative environment that enables the federation to function as a cohesive unit, ultimately supporting the delivery of essential services to millions of members across North America.

Gina Neri-Markward, the Chief Financial Officer at American Automobile Association, directs the financial strategy and fiscal management of the national federation. Neri-Markward architects robust budgeting and forecasting models that support the delivery of roadside assistance and travel services to 60 million members. The Chief Financial Officer oversees the allocation of capital across regional motor clubs to ensure the financial sustainability of the entire organization. By implementing rigorous financial controls, Gina Neri-Markward drives cost-efficiency and maximizes the value provided to members. This leadership role involves managing investment portfolios and ensuring that the association maintains a strong balance sheet to support future growth. Through the application of strategic financial planning, Neri-Markward enables the federation to invest in new technologies and service improvements. The Chief Financial Officer ensures that all financial operations remain transparent and aligned with the not-for-profit mission, providing the necessary resources to maintain the association's position as a leader in North American automotive support.

Peter Gianusso, the Chief Technology Officer at American Automobile Association, leads the digital transformation of the federation's service infrastructure. Gianusso architects scalable cloud-based systems that power the roadside assistance dispatch and member management platforms. The Chief Technology Officer oversees the integration of mobile applications and real-time tracking tools to improve the speed and accuracy of service delivery across North America. By prioritizing cybersecurity and data privacy, Peter Gianusso drives the protection of member information while enabling seamless digital interactions. This leadership role involves collaborating with regional clubs to modernize their technological capabilities and ensure a consistent experience for all members. Through the implementation of cutting-edge software solutions, Gianusso enhances the operational agility of the association. The Chief Technology Officer remains focused on leveraging emerging technologies to anticipate member needs, ensuring that the federation stays at the forefront of the automotive support industry through continuous digital innovation.