ACU-Serve Executive and Leadership Team

James Knight, the Chief Executive Officer at ACU-Serve, directs the overarching corporate strategy and long-term vision for the organization. By aligning internal resources with the evolving needs of HME, DME, and Infusion providers, the Chief Executive Officer ensures consistent delivery of high-impact revenue cycle management solutions. James Knight maintains a focus on scaling technological infrastructure to support complex billing environments across North American markets. This leadership role involves constant collaboration with the Board to refine service offerings and expand market reach. Through the implementation of rigorous performance metrics, the Chief Executive Officer drives operational excellence and sustainable financial growth. By fostering a culture of innovation, the executive empowers teams to solve intricate reimbursement challenges. Ultimately, the Chief Executive Officer secures the competitive position of the firm within the healthcare consulting landscape while maintaining a commitment to client-centric outcomes and operational efficiency.

Amie Barone, the Chief Operating Officer at ACU-Serve, manages the daily execution of revenue cycle management processes and internal workflow optimization. Overseeing the integration of advanced technology into client systems, the Chief Operating Officer ensures that HME, DME, and Infusion providers achieve maximum efficiency in claim processing. Amie Barone directs the implementation of standardized protocols that reduce administrative burdens and accelerate revenue cycles for healthcare organizations. This role requires constant coordination with technical teams to refine software tools and analytics platforms. By monitoring operational performance across regional service centers, the Chief Operating Officer identifies bottlenecks and deploys corrective strategies to maintain high standards of accuracy. The executive supports the broader mission by translating complex data into actionable insights for clients. Through meticulous oversight of internal operations, the Chief Operating Officer drives the scalability of service delivery models while ensuring consistent financial performance for the entire organization.

James Dragatsis, the Partner and President Resupply Solutions at ACU-Serve, architects the strategic framework for specialized resupply programs within the healthcare sector. Focusing on the unique requirements of DME and Infusion providers, the Partner and President Resupply Solutions designs automated workflows that streamline patient engagement and supply replenishment. James Dragatsis directs the expansion of these solutions to capture broader market segments and improve patient adherence rates. This leadership role involves close collaboration with product development teams to ensure that resupply tools integrate seamlessly with existing revenue cycle software. By analyzing market trends and provider needs, the Partner and President Resupply Solutions optimizes the delivery of recurring revenue streams. The executive drives growth by enhancing the technological capabilities of the resupply platform, ensuring that clients benefit from increased operational throughput. Through this targeted approach, the executive strengthens the firm's reputation for delivering high-value, specialized support to healthcare providers.

Natasha Mehta, the President at ACU-Serve, oversees the execution of corporate initiatives and the alignment of departmental goals with the company's mission. By managing cross-functional teams, the President ensures that revenue cycle management services meet the rigorous demands of the HME and Infusion industries. Natasha Mehta directs the development of client-facing strategies that emphasize clean claims and improved financial outcomes. This leadership role involves coordinating with other C-suite members to refine service delivery models and enhance the overall value proposition for healthcare providers. The President monitors market dynamics to identify opportunities for service expansion and operational improvement. By fostering strong relationships with key stakeholders, the executive ensures that the organization remains responsive to industry shifts. Through the application of data-driven decision-making, the President drives organizational efficiency and supports the long-term growth objectives of the firm while maintaining a focus on high-quality client support.