TouchPoint Contact Centers
Business Services · Ohio, United States · 201-500 Employees
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Overview
Headquarters
400 Orange St Fl 3, Ashland, Ohio, 44805...Phone Number
(567) 203-4632Revenue
$39.6 MillionIndustry
ZI Rank: 1
Signal Type
Jan
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ZI Rank
1
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About TouchPoint Contact Centers
TouchPoint Contact Centers, Inc. offers an innovative alternative to traditional call center outsourcing by prioritizing low attrition, high-quality service, and customer-focused management. Their business model emphasizes better compensation for associates, resulting in higher skill levels and improved service delivery. With bill rates averaging 33% lower than the market, they provide clients with cost-effective solutions without compromising on quality. TouchPoint aims to redefine the contact center experience by investing in frontline employees and ensuring better outcomes for businesses.Explore more
TouchPoint Contact Centers Org Chart
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Revenue
Number of Employees
Type
Funding
Founded In
$18.8M
201-500
Private
-
1961
Celia PuffCEO & President & Business Process Outsourcing Board of Directors
Company Profile Activity
Activity Insights
TouchPoint Contact Centers is experiencing very low activity levels compared to other companies in the Business Services sector.
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TouchPoint Contact Centers is drawing exceptional interest within the Business Services industry, suggesting notable developments or strong market momentum, learn more about TouchPoint Contact Centers.
TouchPoint Contact Centers financials insights
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2020
Debt
$1M
TouchPoint Contact Centers Tech Stack
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TouchPoint Contact Centers News & Media
Spearfish Launches First Contextual Intelligence Platform for Contact Centers to Transform Customer Service From Cost Center to Competitive Weapon
Revolutionary Platform Leverages Behavioral Excellence from Top Performers and Deploys Company-Wide Intelligence from Day One Spearfish, the pioneering AI-first contact center contextual intelligence platform, officially launched to address the $87 billion contact center market. Founded by veteran entrepreneurs Ray Bohac and Matt Madzia, Spearfish transforms how companies extract, analyze, and deploy customer service intelligence by […]Verint Unifies Brand Post-Calabrio Merger for Contact Centers - CMSWire
Combined CX automation company moves forward under single Verint name while retaining Calabrio products.Workforce Engagement Management - The New Standard in Contact Centers - CX Today
Learn how Workforce Engagement Management differs from Workforce Management and Workforce Optimization. Engagement-led tools matter in CX.Call Center Coach Launches Servant Leader App: First Leadership Execution System to Replace Training in Contact Centers
Greensboro, NC, Sept. 11, 2025 (GLOBE NEWSWIRE) -- Call Center Coach today announced the Servant Leader App, the first supervisor-level Leadership Execution System (LES) designed to embed Servant Leadership directly into the daily workflow of contact centers. The Servant Leader App is exclusive to Call Center Coach and is the first solution of its kind—transforming Servant Leadership from a philosophy into measurable execution. It is designed specifically for organizations that prioritize Servan
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Frequently Asked Questions Regarding TouchPoint Contact Centers
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TouchPoint Contact Centers, Inc. offers an innovative alternative to traditional call center outsourcing by prioritizing low attrition, high-quality service, and customer-focused management. Their business model emphasizes better compensation for associates, resulting in higher skill levels and improved service delivery. With bill rates averaging 3... Read More
