The Exchange

Highly Engaged Employees

The Exchange, founded in 1895, serves as a critical retail and service provider for military communities worldwide. Operating within the department store and retail sectors, the organization delivers essential goods and services to active-duty personnel, military families, and retirees. Its business model integrates diverse retail formats, including convenience stores, department stores, and various food-service partnerships, ensuring consistent support for authorized customers across global military installations.

With a robust operational footprint, The Exchange manages 51 locations and maintains a workforce of over 10,000 employees. The company’s service portfolio is extensive, featuring partnerships with major food-service brands such as Burger King, Pizza Hut, Popeyes, Subway, Taco Bell, Arby's, Domino's, Dunkin', and Panera Bread. This multi-faceted approach allows the organization to provide comprehensive convenience and retail solutions tailored to the unique needs of military environments, leveraging a sophisticated supply chain and logistics network to maintain service quality.

The Exchange maintains a significant market presence, competing with entities like the Navy Exchange Service Command, Target, and Costco Wholesale. Despite the competitive landscape, the organization remains a cornerstone of military support, generating annual revenue of $8.5B. Meet The Exchange's team to learn about the leadership driving these operations. By focusing on B2B and B2C retail excellence, the company continues to adapt its service offerings to meet the evolving demands of its global customer base, ensuring operational efficiency and sustained value for the military community it serves.