Tenex

Every asset whether its a building or a community is different in nature and needs, thats why we take the time to customize your service request options and tackle all your needs and those of your tenants. Tenants can order services seamlessly with a few clicks, and report their exact needs for the request. On the other hands, your management porta... l enables you to: Check feedback from tenants about services provided (VoC: Voice of Tenant) Send messages to tenants for follow-up, more in-depth feedback...etc Asset management needs a strong data strategy to effectively serve evolving customer experience needs. With tenex, you can deeply understand the most important needs of your tenants, and turn those insights into intelligent decisions that improve your asset investment strategy to focus on what matters most, and bring the highest satisfaction and profits. All communication is done through the app; whether its chatting, announcements, polls, surveys, or messages inside service requests. Service request comments can also include photos as well for updates and ease of communication. Communication with your tenants has never been easier and more efficient. Managing the efficiency of your technical services staff has never been easier. Increase effectiveness and reduce the man-hours necessary for completing requests, and eliminate unnecessary communication costs. By knowing the exact time a service request was created, and which stage it is at, you can ensure its finalized within the SLA, and increase the happiness and satisfaction of your tenants. Find out what your tenants want, and curate experiences that are most desired by your tenants, to make them feel more at home. You can tailor offerings based on data and ongoing usage. You can gain insights about areas of development when you receive multiple requests regarding the same service. You could also connect tenants with the retailers available in your building/community or around them.Read More