RDI

Highly Engaged Employees

RDI, established in 1978, is a prominent contact center and IT firm specializing in business process outsourcing (BPO) solutions. Evolving from its origins as a research analytics company, RDI now enhances customer experience through dedicated outsourced environments. The company provides essential contact center support, data analytics, and managed IT and helpdesk services across multiple industries. These offerings cater to diverse sectors, underscoring RDI's adaptability and commitment to client success.

Operating from 24 domestic and near-shore locations, RDI supports a workforce of 5,000-10,000 employees. This extensive operational footprint enables service to numerous Fortune 500 clients, providing scalable solutions for complex needs. RDI's commitment to operational excellence is evident in its focus on an inclusive workplace and employee development. Insights into the people driving these operations are available via Meet RDI's team. The company's strategic expansion and service diversification highlight its capacity for managing large-scale BPO initiatives effectively.

With a reported revenue of $1.0B, RDI is a significant player in the BPO and IT services market, competing with firms like Telvista and MCI Companies. RDI's value proposition centers on delivering tangible, value-driven results through integrated BPO solutions, consistently aiming to elevate customer satisfaction and operational efficiency. Further details on the company's financial performance and market standing are available via Explore financial highlights. RDI's long history and broad service spectrum solidify its role as a key partner for businesses optimizing operations and customer engagement.