Probe CX

Probe CX is a prominent Australian-owned business process outsourcing (BPO) provider established in 1979. The company specializes in managing complex customer interactions, including sales, order management, customer service, retention, and collections. By leveraging end-to-end digital transformation and omni-channel communication strategies, Probe CX supports diverse sectors such as government, transport, logistics, utilities, telecommunications, and banking. With a revenue of $2.3B, the firm maintains a strong market position as a versatile service provider.

Operating with a workforce of over 10,000 employees, Probe CX maintains a robust operational footprint across multiple international sites, including Melbourne, Sydney, New Zealand, and the Philippines. The firm provides specialized consultative guidance and back-office process management to ensure high-quality customer management outcomes. Their service delivery model is designed to handle high-pressure environments while maintaining ethical standards and fostering lasting client relationships through both onshore and offshore delivery centers.

As a leader in the BPO industry, Probe CX integrates advanced technology with human expertise to deliver authentic customer experiences. The organization focuses on consultative BPO services, credit management, and social media management to drive business growth for its global client portfolio. Meet Probe CX's team to learn more about the leadership and operational structure driving these initiatives. The company continues to expand its service capabilities, positioning itself as a key partner for organizations seeking scalable, reliable, and innovative business process solutions in an increasingly digital global marketplace.