Petra outsourcing

Petra outsourcing began operations in 2017 in Amman city with a Contact Center of 50 stations, providing services for a local telecommunications company. In 2018, Petra outsourcing entered the U.S. market and started providing bilingual services. We are committed to being the best partner to our clients by providing solutions they need with outstan... ding results, complying with all regulations and implementing the best technology solutions at the most competitive price. We are dedicated to exceeding client goals at all levels, with integrity that will foster continued long-term client relationships. We speak your language. We act as a seamless extension of our Clients business helping them grow to the next level with an agile approach regardless of their size, business vertical or service requirements. We optimize every call to convert it into sale. We create the best customer experience ever. We handle every call with solution approach. We handle all social media marketing campaigns. We provide clients with quality assurance and survey services. While Petra outsourcing stands out for its human resource advantage in terms of its skilled labor and multi-lingual agents, Petra outsourcing also is unique for integrating its state of the art technologies and tools to enable its agents to work more effectively, deliver faster and more accurate information and ensure all KPIs are monitored and customers are satisfied around the clock. Utilizing an all IP Contact Center solution from the global leader Five9,Petra outsourcing is able to help deliver consistent repeatable results for all customers. In addition, Petra outsourcing architecture provides self service solutions, business analytics and a complete multi-channel communication solutions.Read More