Medallia
Customer Engagement Platforms · California, United States · 1K - 5K Employees
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Overview
Headquarters
6220 Stoneridge Mall Rd Fl 2, Pleasanton...Phone Number
(877) 392-2794Website
www.medallia.comRevenue
$448.1 MillionIndustry
ZI Rank: 3
Signal Type
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ZI Rank
10
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About Medallia
Medallia helps companies win through customer and employee experience. It offers a SaaS platform that captures experience data from signal fields emitted by customers and employees. The platform utilizes AI technology to analyze structured and unstructured data from these signal fields across human, digital, and internet of things interactions. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. Founded in 2001, the company is headquartered in San Francisco, California.Explore more
Medallia Org Chart
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Medallia financials insights
Gather financial insights about Medallia, including details on funding rounds, investors, total funding, and acquisitions, to gain a comprehensive understanding of their financial strategy.
2012
Series B
$35M
2013
Series C
$20M
2014
Series D
$50M
2015
Series E
$150M
2019
Multiple Rounds
$403.4M
2020
Debt
$500M
Medallia Tech Stack
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Medallia News & Media
Thoma Bravo's $5.1B Medallia wipeout deepens software, private credit reckoning
The collapse marks one of the most significant private equity failures of the post-pandemic buyout boom, when firms invested heavily in software companies with cheap debt financing. Thoma Bravo acquired Medallia for $6.4 billion in 2021, betting on the customer experience software market during the era of near-zero interest rates.Medallia Releases 2026 State of Customer Experience Report: 66% of Brands Believe CX is Improving, Only 17% of Consumers Agree
Data shows a dramatic rise in AI use for CX, though consumers still rely on human support when needs are more complex Operational silos stall CX progress – data collection increases while 30-40% of departments fail to act on critical customer insight Medallia Inc., the global leader in customer and employee experience, released its 2026 […]Medallia Unveils Latest Innovation Agenda at Experience ‘26 to Further Omnichannel Experience Transformation
New generative AI capabilities, Insights Assistant and Smart Topic Builder, transform analysis with instant conversational answers and automated discovery that uncover real business challenges Unified B2B account profiles and expanded Action Planning tools empower organizations to drive measurable business outcomes Medallia, Inc., the global leader in customer and employee experience, unveiled its latest innovation agenda […]Medallia Announces Jagrit Malhotra as New Chief Revenue Officer - Yahoo Finance
PLEASANTON, Calif., August 14, 2025--Medallia Announces Jagrit Malhotra as New Chief Revenue Officer
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Medallia helps companies win through customer and employee experience. It offers a SaaS platform that captures experience data from signal fields emitted by customers and employees. The platform utilizes AI technology to analyze structured and unstructured data from these signal fields across human, digital, and internet of things interactions. Usi... Read More
