Injixo

injixo improved our team members engagement levels. Team leaders no longer have to struggle as injixo forecast is accurate and the optimization does the hard work for them. injixo has literally changed our world!! Simple to use and effective. With accurate forecasts, comprehensive scheduling and an easy to use real-time adherence monitor we have be... en able to reduce our budgeted FTE and achieved our SL every month. In my career, I've worked with a lot of vendors... injixo has one of the best and most attentive support networks I've ever worked with. We all know, at times, support effectiveness can fluctuate with organizational growth, but injixo continues to support their product at a high level. It builds my confidence in their product. The new features being added are also exciting and something to look forward to as a WFM professional. The improvement in staff hours being delivered to front line services had been so good that the product had paid for itself within the first 4 months of usage. We have maintained a 95% SL, reduced staffing levels by 3 FTE and achieved an average 98% call answer rate. Plus my employees are happier, see their rotas in advance and have the facility to easily swap shifts. I love the injixo team's flexibility, agility, and intense customer focus. Every time I have any question they not only are Johnny-on-the-spot, but go way past above and beyond to make sure I am cared for. The injixo team is highly committed to delivering on what they promise. They have proven numerous times how passionate they are on providing optimal customer experience by dedicating time, effort and determination to fix issues, give advice and provide hands-on support that went beyond and above my expectations. We ended up saving the business about 250k pounds. It took us 6 months to deliver that ROI.Read More