ICMI
Education · Florida, United States · 51-200 Employees
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Overview
Headquarters
3555 S Ocean Dr, Hollywood, Florida, 330...Phone Number
(719) 955-8149Website
www.icmi.comRevenue
$18.8 MillionIndustry
ZI Rank: 2
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ZI Rank
5
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About ICMI
The International Customer Management Institute (ICMI) is a global provider of resources for customer management professionals. Services they provide include training, consulting, events, and resources. ICMI is headquartered in Colorado Springs, Colorado.Explore more
ICMI Org Chart
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Activity Insights
ICMI is experiencing very low activity levels compared to other companies in the Education sector.
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ICMI is drawing exceptional interest within the Education industry, suggesting notable developments or strong market momentum, learn more about ICMI.
ICMI Tech Stack
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ICMI News & Media
ICMI’s Contact Center Training and Consulting Helps Organizations and Professionals Improve Contact Center Performance
SAN FRANCISCO--(BUSINESS WIRE)--The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils Contact Center Training and Consulting opportunities to help organizations and professionals improve contact center performance. Contact Center Training ICMI offers highly interactive, consultative-based call center training to advance the capabilities of a contact center team, some of which includes pICMI Recognizes the Brightest Minds in the Contact Center Industry, Unveils the 2025 Featured Contributors and the Top 25 Thought Leaders
SAN FRANCISCO--(BUSINESS WIRE)--The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils the 2025 Featured Contributors and the Top 25 thought leaders. “Our community thrives on collaboration, innovation and the shared expertise of its members. Our featured contributors bring a wealth of knowledge and insight to help our members elevate strategies and achieve goals,” said Tara Gibb, SeniorICMI’s State of the Contact Center 2024 Report Finds 55% of Customer Management Professionals Expect Compensation Increases in the Next 12 Months
SAN FRANCISCO--(BUSINESS WIRE)--The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils “The State of the Contact Center in 2024: Research into the Transformative Forces Shaping the Industry” report. This year, the report finds contact centers in the crosshairs of change. Adapting to meet customer expectations, opening support for new channels, accommodating a hybrid workforce and laying2024 ICMI Global Contact Center Awards Winners Unveiled
SAN FRANCISCO--(BUSINESS WIRE)--Last night at an awards ceremony at ICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the industry, the winners of the 2024 ICMI’s Global Contact Center Awards were unveiled. The awards honor and recognize the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishm
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The International Customer Management Institute (ICMI) is a global provider of resources for customer management professionals. Services they provide include training, consulting, events, and resources. ICMI is headquartered in Colorado Springs, Colorado.... Read More
