Horatio

Horatio, founded in 1986, is a prominent player in the business services and call center industry. The company specializes in professional customer experience (CX) solutions, including back-office support, technical support, and omnichannel customer service. By integrating advanced technology with human expertise, Horatio provides scalable outsourcing services tailored to sectors such as retail, finance, healthcare, and technology. Their strategic approach focuses on maintaining a consistent brand voice while transforming support functions into revenue-generating assets for their clients.

Operating with a workforce of 1,000-5,000 employees, Horatio maintains a robust operational footprint across 3 global locations. The firm leverages its extensive experience to deliver high-quality monitoring and customer satisfaction services. By prioritizing operational efficiency, Horatio enables businesses to scale their support infrastructure without compromising service quality. Their service model is designed to meet the complex demands of modern enterprises, ensuring that every interaction is optimized for performance and client retention.

In a competitive landscape that includes firms like Enshored and SupportYourApp, Horatio distinguishes itself through its commitment to strategic partnership and growth-oriented service delivery. The company’s focus on B2B solutions and specialized support has solidified its market presence. Meet Horatio's team to learn about the leadership and expertise driving these operations. With a revenue of $100.0M, Horatio continues to expand its influence in the outsourcing market, providing reliable, tech-enabled support that aligns with the evolving needs of global businesses across diverse industries.