HAIL

HAIL recognises and celebrates diversity everyone has something to offer, and we can learn from each other. To be supported to uphold basic rights in regard to education, healthcare, housing, and employment, to have the right to offer something to the community and be recognised for that. To recognise that we can get better and better at what we do... by listening, learning, and doing. To understand that at times we may do things wrong or that people using the service may not be happy, and to have a fair way of listening to customers, carers and service users and responding to any concerns, openly and transparently. To support people in being safe but recognising that encouraging risk taking and enterprise when it is clearly thought through. To recognise that at times our customers may come to harm and that we may have had some part in this. To act quickly and responsibly using agreed adult protection and safeguarding procedures to support the person getting back to being safe and ensuring that we take action to prevent this happening again. To work in a way that continually offers opportunities to people to be active in their own lives and communities and to remain in control. To work with people as people and to offer services based on need, not just people whom we approve of or feel comfortable with. To attempt to communicate with everyone in their own way and their own language. To work in a person centred way to improve and promote opportunities, rights for inclusion, real relationships, employment and housing. To work in partnership with others to achieve the best possible service for the people we support. To provide creative individually tailored services. To look after our staff, learn from them and nurture and encourage their unique skills. Have clear principles and standards of support based on talking to our stakeholders, government initiatives and best practice. Never compromising and staying true to our values or standards.Read More