Getting Service Right
Education · California, United States · 1-10 Employees
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Overview
Headquarters
5694 Mission Center Rd 264, San Diego, C...Phone Number
(619) 955-7946Website
www.servicerightbook.comRevenue
<$5 MillionIndustry
ZI Rank: 1
Signal Type
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ZI Rank
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About Getting Service Right
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. Rated one of the 11 Best New Customer Service eBooks to Read in 2021 by Book Authority! With multiple strategies supported by real-life examples, Jeff Toister teaches how to avoid service failure and provide service success. Shep Hyken, New York Times bestselling author of The Amazement Revolution This should be required reading for Customer Experience, Customer Service and HR professionals. Bill Schimikowski, Vice President of Customer Experience, Fidelity Investments Cover image of the first edition. Employees face obstacles to outstanding service every day. Many are hidden or even counterintuitive. Company cultures that unwittingly diRead more
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Revenue
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Type
Funding
Founded In
Getting Service Right
<$5M
1-10
Private
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N/A
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Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they sho... Read More
