Enkata

Enkata's employee performance optimization solution provides visibility and insight into how employees work and then helps employees improve through automatic identification and delivery of coaching opportunities. Enkata's totally unique approach uses powerful data visualizations to help people understand exactly how work is being performed from hi... gh level overviews to individual process steps. Enkata uses this insight to find patterns of behavior that limit productivity or lower quality. The Enkata Action Center then recognizes when these patterns occur, and helps employees and their managers develop new habits and behaviors that improve performance dramatically. Clients achieve impressive gains in front and back office functions from claims processing to customer service call centers to other back office task based operations. Fortune 100 companies trust Enkata to examine millions of customer and employee interactions each day ensuring that each is delivering value to the organization.Read More